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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had my brand new Volvo saved from road adventures (scratch on the bumper, one on the diamond cut wheel) and I also asked for the ceramic coat to protect her. Everything was done at my place, the boo... Ver más

Valorada con 1 estrellas sobre 5

Unresponsive after-service I Had 4 wheels recently refurbished. It wasn’t a perfect job by any means, but it was adequate, at least compared to what they were beforehand, so I went with it. Then a fe... Ver más

Valorada con 5 estrellas sobre 5

Had nasty alloy wheel rim kerb damage on a new car, thankfully I found AutoKlean. The process was simple: I spoke via chat to a representative, who answered all my questions; filled in a form; sent so... Ver más

Valorada con 5 estrellas sobre 5

I had one of Autoklean's field agents come out and refurbish 2 of my alloys this morning, his name was Pete and he did a super job. The car is about 8 months old, the wheels are 22inch and iI unfortun... Ver más

Información sobre la empresa

  1. Servicio de limpieza completa de automóviles
  2. también en la categoría
  3. Lavado de coches

Escrito por la empresa

Fully Mobile Car Valeting, Detailing, SMART Repair and Wheel Refurbishment Specialists WE COME TO YOUR HOME OR OFFICE SAME OR NEXT DAY APPOINTMENTS AutoKlean is the UK’s premier door to door mobile car Valeting, Detailing, SMART Repairs, Alloy and Diamond Cut Wheel Refurbishment company which provides services at your home or office.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

119 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(119)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Top service, highly recommended

Top service, I had the showroom valet and was worth every penny, had damage from hand car wash service using an abrasive pad to remove tar and it got resolved in a few hours with these guys, thank you, highly recommended, using the same company to do my alloy refurbs, thanks to Darren and his colleague

20 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top workmanship

On time, excellent work, top quality workmanship from Nathan. A1 rating. He repaired a dent and a scratch and refurbished all 4 wheels. Car looks like new.
Also, the customer service was first class. Highly recommend.

16 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Problem solved

A technician came out to look at my diamond cut wheels and did a great job although there were a few smudges / bleeding of the lacquer. That said once I raised this with Autoklean I got an immediate call back from Pete the general manager and within a couple of days Pete was on site to tidy up the work. I couldn't be more pleased with how my issue was dealt with. More firms should approach customer service like these guys do. All the best for the future Autoklean team!

14 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy, prompt, brilliant

Easy to arrange, prompt arrival and brilliant service. Could have easily paid 3 times over for this. Thank you guys, definitely recommend

14 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Alloy repairs

Alloy repairs - Service from Daniel was great, professional and worked in a timely manner, brought my wheels back to life!
Will use again.

13 de abril de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Stay away from this company like a plague

Stay away from this company like a plague!!!

If you value your car, don't get any service from this irresponsible company - Booked in for 'Williams Ceramic Protection + Full Valet' service to get my brand new car ceramic coated.

'Jay' the AutoKlean technician arrived on the day and started with the job. The first signs of red flag should have been when he started cleaning the car without "snow foam" - However, the man assured me of his 18 years of experience, and his way of cleaning etc. etc.

Unluckily for me, I had a busy day working from home, and couldn't keep a constant eye on what was happening. When I stepped out to check progress, towards near end of his job, I was shocked to see numerous (significant) scratches and swirl marks all over the car - This is a brand new car we are talking about.

The worst was yet to come, both Jay and his boss Pete (who arrived next day for investigation), accused me that the scratches on the car were pre-exising - Am I f**king nut to have my brand new £75k car 'scratched' all over, and for what good?

And towards the end, giving me a complete cold shoulder for what they did to my car, they had the audacity to say that if I would have opted for the more expensive 'Williams Ceramic Protection + Showroom Valet' instead, there would have been no scratches with this service - What do they even mean, if I would have opted for £600 ceramic coating service, there wouldn't have been any scratches, but instead since I opted for £300 service, this service comes with scratches on the car?

I am currently looking at my options to sue this company - As a word of advice, if possible avoid being in my position by avoiding this company upfront.

12 de abril de 2021
Opinión espontánea
Logotipo de Autoklean

Respuesta de Autoklean

Hi there, we had you booked in for a valet and Williams ceramic on your Mercedes

The following day you emailed in a complaint in respect to some scratches you noticed on the roof of your car, Pete attended to assess

On arrival you started to explain to Pete on what you thought Jay had done to your car. I could clearly see that these scratches were not caused by Jay but looked like a cat had caused them.


Pete did explain to you that you booked in a full valet with a williams which doesn’t include a machine polish but would of needed to upgrade to a showroom valet

We spoke to Jay about this and he informed us that you came out to check what Jay had done and you went straight to the back of the car where the scratches on the roof are as though you already knew they were there. 


Pete again informed you that we could remove these scratches but this service would be chargeable.

At this point you started to get quite angry so I decided the best thing to do would be to leave, we have tried to help in offering advise and help to you about the car and the scratches that were not a result of our work, but with no joy 

thank you

Valorada con 5 estrellas sobre 5

Very impressed

Very impressed, curbed alloy fixed in under 30mins - very good service from Dean, will be using again!

10 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent refurbishment of badly damaged wheels.

Excellent. I recently took delivery of a 2 year old Volvo V90 with heavily damaged alloy wheels. The supplying dealers usual contractor was closed due to the Covid 19 restrictions, so suggested I find a local specialist to refinish them, and they would handle the bill. With a bit of Googling, I found Autoklean.
Checking out their website, they had some great before and after images of work completed, so I booked them in. They were really helpful when I explained the situation, and provided advance invoices for the dealer, as well as communicating with them directly.
The dealer (Volvo Franchised Main Dealer) has since told me that they plan to work with Autoklean directly on their own cars, which is a reflection on the quality.
Pete visited me at home with his mobile workshop, and in 2 hours refinished the wheels to a far better quality than I had thought were possible (They were really bad, some big gouges and scrapes across the face)
Really pleased with the results, wouldn't hesitate to recommend them for alloy wheel refurbishment.

9 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional craftsman. Superb

I would give this more stars if I could. Daniel is a true craftsman who worked tirelessly to make our repair perfect. Unusual to find such a professional and courteous person. He could not have worked harder. Very good organisation.

9 de abril de 2021
Opinión espontánea

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