Ballymore Opiniones 

Absolutely amazing sales & completion team at Ballymore. While buying a house is arguably the most stressful experience in UK, it has been extremely smooth. AJ was extremely helpful and went above and beyond being a sales personal bringing expertise & full guidance on the entire process. Emily from completions team was also very welcoming and very attentive to moving in & handovers. Can’t wish for more, the flat we bought is amazing.

My experience with Ballymore was amazing and truly rewarding. I have to give a massive shoutout to Lydia O from the Sales Teams; she is an absolute treasure and deserves a promotion if I may say so! She went above and beyond to support with the myriad of hurdles imposed by my lender and also demonstrated deep knowledge of the buying process which was invaluable. I also want to acknowledge Emily from the Completion Team, who was incredibly helpful and a pleasure to work with. Of course, the delivered flat was beautiful and premium value for money.

Pretty good experience buying a property from Ballymore. Thank you Jack for helping us out along the way and facilitating the completion of our purchase. At times it did feel quite rushed which wasn’t always great as first time buyers because we wanted some time to read through contracts and documents provided so, that could have been better. However, once the completion was done it was very smooth and the team were very welcoming. Special shout out to Emily Donoghue who was great in communicating with us from that point forward and was extremely welcoming and helpful in answering any questions we had during the home demo and otherwise. We really loved the added touch of gifts upon our arrival into the property as official owners.

The Completion Team were incredibly helpful throughout the process. Tonya has been constantly offering to help with anything and making sure of everything in place in a timely manner. Thank you so much for your great help! You’ve made my dream home come true!

Tonya has been incredibly caring, supportive, and approachable, which made our home-moving process much less stressful. She has never turned us down and always finds a way to help us in any situation. We cannot thank her enough for her outstanding customer support. Thank you, Tonya! You are truly the most valuable asset to the Ballymore team.

We greatly appreciate Tonya’s assistance during the completion of our new flat purchase at Riverscape. All question & concerns were addressed promptly and with expertise. Would recommend!

This review is regarding the Ballymore Completions Team for Riverscape in London. I had nothing but good experiences with them. Emily Donoghue, in particular, was extremely helpful with correspondence by email and helped the whole process to run smoothly, including liaison with my agent. Also, Tonya France was very obliging when we visited in the summer. Thank you very much to both. Your hard work was much appreciated.

I've had a great deal of supports and care provided by the Team, especially by Tonya, which made the purchase and handover of my property a smooth procedure.

Just moved into a new property at Royal Wharf by Ballymore and I need to thank Salvatore on the sales team for his support and answering all my many questions AND Emily and her awesome Completions Team for all their efforts to enable the smoothest transition into my new home. A great place to live and an amazing supportive team at Ballymore ! Thank you all.

Great management and team who are willing to help in any situation.

I had the pleasure of working with Tonya for post-purchase completion services, and I must say, she exceeded all my expectations! From the very beginning, her professionalism, knowledge, and genuine care stood out. She made what could have been a complex process seamless and stress-free.

Tonya was not only efficient but also incredibly patient, taking the time to explain every step clearly.

Thank you, Tonya, for your outstanding work and for going above and beyond to make this experience so smooth.

Poor after sales management. Ineffective communication with landlords. Being referred for debt collection due to their own system failure to send email to collect management fee / ground rent. Not recommended for buy-to-let, especially overseas landlord.

Nora Jamal was amazing. She helped us with queries on the sale of our property

Always polite,responsive and communicated clearly in a complex matter.

She is a credit to the legal team at Ballymore and displayed all of the values one would wish in a legal professional.

I wish her all the best for the futurw

Overall good experience. Some parts were stressful due to government law changes which were out of everyone’s hands but Ballymore helped facilitate with the change.

AJ on the sale side was very helpful and
Emily on the completion side was very accommodating and helpful.

Thank you both and team,

Julian

This, ladies and gents, isn’t exactly about Ballymore but certainly about Joanne O'Donoghue.

To be more specific, it's Joanne O'Donoghue ATPI
Property Coordinator
Royal Wharf, London.
Management office

She deserves a 70K pay rise (on top of her salary) and a four-month holiday to Bali—full board, fully paid. She’s the only reason I’m leaving this review. Sort it out, Ballymore.

Best,
Karim.

Our purchase experience with Ballymore in Riverscape was excellent! As first time buyers, we appreciate the support from the team at all stages of the process.

Salvatore from sales team helped us make our reservation. He was friendly and honest, and helped us weigh our options, and make a decision on our home. He also walked us through all stages of the process.

Post exchange, Tonya from completions team was very warm and friendly. She accommodated our requests to visit the property flexibly, which allowed us to plan our move. Her support during handover was very kind and professional. Post move-in, we were able to promptly get set up using the instructions at handover time.

However, there seems to be some confusion at the Royal Wharf concierge about move-in processes for Riverscape residents vs Royal Wharf residents. The concierge didn't seem to know about the app based booking systems recommended by the move-in manager. Better alignment with the concierge will help create a smoother experience for residents.

Appalling treatment.
In august of this year, I came to the offices in support of a family member whom Ballymore have treated extensively poorly.
We were not allowed into the office instead Peter McCall hurled abuse at me as well as their cleaner, telling me to leave their offices and get out. This was because I was voicing the truth about keeping my family’s members deposit even though members of Ballymore staff said in audio conversations and via text messages the deposit could be used towards another property. Instead I was verbally abused in their offices in Canary Wharf and called stupid. They have on four occasions reported my review to trust pilot stating baseless claims when I have video evidence of there mistreatment that I have uploaded to Ballymore google reviews. As I believe trust pilot are protecting them by removing my honest review each time.

Ballymore offers remarkable properties, and the staff is quite helpful during the purchase process. Emily and Tonya, in particular, have been accommodating and attentive. However, there have been issues with structural concerns and significant service charge increases that potential buyers should consider. While the properties themselves are impressive, communication on certain maintenance problems could be improved.

I’m a bit late in writing this review as I completed on my property in August, but I had to make sure to acknowledge the amazing service I received from Tonya France. As a first time buyer in the UK, I had many questions and was concerned about being a bother. But Tonya always responded quickly and was able to answer all of my questions or knew where she could find the answers. She made me feel at ease many times during the process and was so friendly and understanding. Tonya made handing over my keys such a special moment and I feel lucky to have worked with someone like her.

Tonya was incredibly supportive throughout my move in process. She checked in regularly to make sure that I had all the support I needed and made me feel really well taken care of.

Tonya was great and the whole Ballymore team was really professional.