Ballymore Opiniones 

Following serious flooding over past 5 years from a slum rental in NPW and the refusal of the BAML staff to take action, there is now a serious structural failure in the roof of my flat. This block has been further compromised after repeated boiler explosions and unexplained fires from Megaflow boilers, the most recent being April 2024

A further major flood down from the flats above in October 2024 has caused further major damage ignored by Peter McCall

At 17/1/2025 Peter McCall has done nothing and the flood damage has spread to other floors in a gross display of negligence and incompetence

My experience living at Embassy Gardens under Ballymore’s management has been an endless ordeal of leaks, shoddy construction, and incompetent property management. What should have been a premium living experience has turned into a consistent nightmare, with problems that have plagued both my flat and those of other residents across the building.
The most persistent issue is the staggering amount of leaks. It seems every part of this building has had water problems at some point; leaks from bathrooms, faulty heating systems, and poorly connected pipes are rampant. You would think that after a few complaints, these issues would be addressed properly, but Ballymore’s solution has been to offer temporary, band-aid fixes that do nothing to solve the core problem. In fact, it feels like we are dealing with a new leak every few months. There’s no end in sight.
This is clearly the result of terrible construction choices. The building was put together with subpar materials and outdated systems, and the consequences are now catching up with us. The infrastructure, from disconnected pipes to other defective components, has been failing regularly. It’s hard to believe that a building marketed as “luxury” can’t even manage functional plumbing. After just nine years, many of the critical systems are already obsolete and unmaintainable. We are now forced to deal with expensive replacements and ongoing disruptions that make living here almost unbearable.
Ballymore’s response to these problems has been predictably poor. Management seems overwhelmed and incapable of addressing the root causes. Communication is almost non-existent; they’ll make vague promises, but follow through is rare, and any progress made is usually lost in the mess of staff turnover. You never know who is responsible or who to contact, and the blame is constantly being passed around.

It’s beyond frustrating to pay such high service charges while having to deal with leaks, outdated infrastructure, and an indifferent property management team. Embassy Gardens was supposed to represent modern, upscale living, but the reality is a constant struggle with a poorly built, badly managed property that is nowhere close to the standard Ballymore advertised.

If you’re considering Embassy Gardens or any Ballymore property, be prepared for relentless leaks, unresponsive management, and the disappointment of watching a supposedly “luxury” building fall apart in less than a decade.

I just completed the purchase of an apartment in Embassy Gardens from Ballymore. The property is just amazing and the process was seamless. I have been informed of each single step and any question/doubt was answered in the shortest time possible. Special thanks to Emily D. for her warm welcome and ultimate assistance !

Through the roof service charges they have gone up three thousand pound in two years which is terrible I suggest you think twice before buying a ballymore property unless you want to pay a second mortage. They don't return calls facilities always out of order and you have no option other than pay high service charges

Ballymore has done a splendid job throughout the process. Right from the contract exchange they have been very active and the way they have communicated and guided us has been outstanding. Their completion team has been terrific in helping us to settle down. Emily and Tonya were the key point of contacts to us and they have dealt all our queries patiently and resolved all of them on time. They made sure before completion everything is perfect and all the minor snagging issues we reported were fixed.
Tonya has been amazingly helpful, she understood that this is our first home and made sure we feel comfortable all the time. Even after completion, she kept in touch with whether everything is going fine.

Highly recommend Ballymore Riverscape as it's one of the finest and sought after place.

Looks like Ballymore scrubbed all the google reviews because they can't take it how bad they are. Instead of addressing the problems, just push them under the carpet and ignore the people: We had the most disgusting experience with Paul, the Manager of the Concierges at Embassy Gardens. Paul is a condescending rude and hostile busybody who enjoys talking down to people, interrupting them, belittling them, and who uses phrases like: "I give you permission to disagree with me" and "shut up I'm talking to your friend". Full on fascist little minion and enforcer of alleged Ballymore's "rules". He is a louse and we truly felt sorry for him and his very embarrassing public behavior. Sadly, Ballymore ignores all my e-mails about the incident and doesn't care. Ballymore only knows an "owner" (leaseholder) twice a year, when they send out the super inflated gargantuan service charges, other than that, an owner does not exist and is continuously ghosted. One thing is crystal clear: I will never, NEVER buy a property from Ballymore EVER again. I will also tell people to stay away from this toxic company. Interesting tidbit: They have a book in their lobby library called "How China takes over the world". Wonderful - I can imagine their whole company culture is based on a mixture of communism and fascism

Everything was fixed in mins thanks to Eddie, like a wizard casting a spell.

Eddie is very efficient and did a great job! I am very happy and 5 stars for him!!

Eddie came to fix my toilet and not only he did a very good and quick job, but his treatment with me was outstanding. Very helpful, friendly and supportive. I was very satisfied.

The sales team at Riverscape are very helpful, accomodating and supportive. Our snagger told us our apartment was one of the best quality he's seen. Really looking forward to moving!

A big thank to Addie who is always on-site and ready to help, advise and deal with any issues that we have

I would like to say a big thank you to Salvatore Cusimano and Tonya France.

Salvatore guides us throughout the entire process with extreme patience and knowledge. He always responds directly to our questions and challenges with clear facts. He never tries to cover up issues or dodge questions. The level of professionalism and integrity demonstrated by Salavatore is truly exemplary.

Tonya greets us on the Completion Day and has already been helping me since the Exchange Day. She is very responsive on Whatsapp and I find her friendly, enthusiastic and helpful. Thank you for making us feel so much at home and I know I'm in good hands with you :)

I am a leaseholder at Ballymore's High Point Village (HPV) development in Hayes, West London.
I came to visit HPV in between tenants in my flat. This was my first visit in a couple of years.
Arriving at the Concierge's Office next to HPV main entrance, I was given time along with important and valuable updates by Mr. Sandeep, who is responsible for security at HPV.
As a non-resident landlord, I've been consistently grateful for the courteous and all-round professional contribution of colleagues such as Mr. Syed and Mr. Sandeep towards keeping HPV a place and a community where tenants from diverse backgrounds can enjoy living in.

Tonya..is available by email and whatsapp..Tonya responds quickly and provides clear explanations..

Nora in the legal department was so helpful and supportive when I needed additional documentation in my sale. I appreciate her fast response, professionalism and kindness.

Rebecca made our transition to EG easy and straightforward.

A huge THANKS to EDDIE for his assistance and professionalism as well as for his positive attitude on aftercare support!! He came to save my slapping door and resolved all my installation questions. Such a nice guy!

I had an amazing post completion experience thanks to Tonya and Na! From completion to handing over the keys none of my questions were left unanswered. During handover they also walked through everything in detail, and were quite patient when I asked certain things multiple times. The handover email had everything documented including service providers that are available. There were even manuals for the appliances as well as videos explaining every single meter in the utility closet. Overall, both Tonya and Na were amazing & patient in their help and support. They certainly made my experience extremely smooth!