bedbathntable.com.au Opiniones 

The delivery was fraught with problems and the answers to queries were extraordinarily unhelpful such as assuming I wanted a refund as the parcel had been stolen when it had not been delivered. Never again will I purchase on line

Unacceptably long delivery times

Auckland to Auckland 11 -14 days

I have items shipped from China thru Temu that arrive within 7 days.

Don’t use their delivery services

Beware. This company doesn't honour it's 14 day return policy. I purchased the Classic Quilt at the City Sydney branch. I felt it when it was rolled up in the packaging and it felt rather thin but the assistant assured me that it would fluff up. I asked if I could return it if I was not happy with it. I was told I could as long as I had the receipt and it was int he packaging. I aired it for a few days and shook it up to try and get it to fluff up as the feathers were compacted. It hardly made a difference and some of the pockets had hardly any feathers in the them. I DID NOT SLEEP IN IT OR PUT IT ON MY BED. The receipt clearly says "We will gladly offer a refund within 14 days where goods are unwashed, unused, unworn, in original packaging and accompanied by a receipt" Due to ill health, I was unable to return it until 9 days later. When I returned it to the shop, I was told that it needed to be returned within 3 days. I was not told this at the date of purchase and there were no signs up anywhere. There was a lot of "I need to speak to my manager," who was off sight, while I waited and waited. I was told that they would not refund me because it was more than 3 days. Eventually I spoke to a Regional Manager, Anastasia, on the phone who told me she would have to inspect it when she came in "sometime next week. We have a special machine that can tell if someone has slept in it." Really?? She was implying that I was not telling the truth. . This was last Friday 5th July. I left the quilt there as I didn't want to carry it around. After I left I realised they hadn't asked for my phone number. On Saturday 6th July, I called to give them my phone number and enquire when the Regional Manager was coming into the store as I would like to be there. I was told "I am not allowed to tell you when." What kind of customer service is this? it is a very cloak and dagger form of dealing with customers, with managers instructing their assistants over the phone with no consideration of the customer. No one has called me and I am still waiting to hear when the regional manager will be coming into the store.

Bad customer services. I was so shock with staffs member at Broadway, was so rude and so disrespectful because i was looking for the right throw blanket cushion. two of staff member walked up to me are you going to stop pull out over ?? which is mean I'm not allow to look for anything's before i buy ?? i paid and will back to returned tomorrow and never ever going back again.

Don't ever buy from Bed Bath and table they are unethical. I was given DB flannelette sheets for a birthday present I called and asked if I could exchange for QB the woman said come down to Harbour Town and we will exchange for extra $10. This woman reneged after I drove all the way down there. She then said the only sale they had had for this sheet set, which incidentally is still stocked at Harbour Town was a year or two ago and the sale price was $24.99. I dont have the receipt and they are now selling this old stock in QB size for $69. So all they offered was a voucher for their store or I had to pay $45 more to change over the sets. So they get to then sell my returned set for $59 for DB. The person who bought the set would have paid cash so looks like they don't record cash transactions so I wonder if the Tax Office are aware of this possibility. They claim the ONLY set of the DB sheets sold in the last year was for $24.99. No way that they only sold this one particular set in a whole year. I may ask the ATO to look into their records. So don't trust them they are unethical even though they claim they are acting within the law. Tacky service.
So shop elsewhere like Spotlight, Harris Scarfe, Target, Big W, Kmart, David Jones, Myer at least they are honourable and look after their customers NOT so Bed, Bath and Table.
Update I bought for $24.99 QB flannelette sheets set from HARRIS SCARFE whom I highly recommend

Extremely slow shipping.

12 days after ordering, and tracking information indicates that my order hasn't even been received by the courier yet.

My recent experience at Bed Bath N' Table left me feeling shaken and offended due to the incomprehensible treatment I received from the store manager. I came into the store & politely explained that I was here to collect an order I had been told was now available. Immediately, the manager was rude & abrupt. I put this down to her having a bad day and let it slide. However, when there was confusion regarding the status of the order due to an error on her end, instead of politely apologising for the confusion, she responded with further bad manners and disrespect. I was so appalled with her behaviour I calmly took the item and walked out without saying anything. As I was almost out of the shop, she (the manager) yelled out from behind the counter, across the store and in front of both staff and customers, that there was no reason for ME to be rude. I was stunned by her lack of self awareness and unprofessionalism. I turned, walked back & calmly tried to explain to her the problem with her manner. However, this caused her behaviour to deteriorate further and she began arguing. I was forced to leave the store with her abuse ringing in my ears.
I will not return to Bed Bath N' Table, Eastland and I hope that no-one else receives the kind of treatment that I did. I emailed my complaint to Customer Service and sadly, received a 'template' response.
I am seeking an apology from the manager and an assurance this will not happen again to me or any other customer. Until this matter is dealt with properly, I will continue to voice my displeasure through relevant media platforms.

I had an encounter with a staff member at craigiburn central .I was so in shock nd dissappointed when she turned the tables on me when i was only wanting o pick ip my bed sheets.Sh was do rude and so disrespectful ,i was in disbrlief how she spoke to me in a store with customers and ordering me with the biggest hand gesture to return a product that she said i havent payed for and staff membrrs reassuring her i did pay.Anyway she needs to end her career after 20 years disgusting poor attitude

No problem with the service but I purchased 2 sets of Morgan & Finch 100% Linen sheets QS and they are the worst quality sheets I have ever used! They stretch while in use and end up longer than required, plus they leave copius quantities of fluff to the point of ruining my other bedding by leaving fluff all over it! I am totally disappointed in the quality, considering the price I paid for a presumably top quality product! I'm about to throw them out and replace with cotton sheets!!

I’m sorry you have one really unhinged & frankly very scary , mentally unbalanced staff member working in your Randwick store today Saturday 6th of April 2024! Please train your staff to be polite and obliging to customers! No one expects thug like crazy behaviour from a staff member towards them in such a lovely shop!

The service has been terrible. It takes ages to get what you have order online. My recent order was place 2 weeks ago, still in status "picked up request". This is my last time to purchase from this company.

Was given a Strawberry Thief quilt pillowcases and pillowsham last year . Was putting on the pillowsham and the stitching came off the piping . I went into my NZ branch and they were very nice asking me to contact Aust as I did not have a receipt . Emailed head office and Rosie told me they stand by the high quality product but will not help me as I do not have a receipt . I had emailed photos of the tags showing it was brand new , never washed . You pay around 60 ? For each of the shams so not exactly cheap . I use to be a customer but not anymore .

Senior employee/Manager at Burnside Village store working Friday 23rd February 2024, was flippant, short and frankly came across as entitled. I was shocked having previously shopped in that store. Whilst they didn’t have what I requested, I wouldn’t spend anymore money at this store. It’s lost its genuine friendliness. She needs to keep service real, address her attitude and take the ‘plum out of her mouth’.

Subsequently, I went to the Norwood store and had two lovely down-to-earth ladies serve me. I made a purchase and will now be shopping at this store.

Rude. Eye rolling at me because she thought I had split up a set. I HAD NOT.

Eastland store.

I have shopped at many of your stores and just wanted to say how poorly your staff have been treated by customers when dealing with issues that is beyond their control. I waited in line today while a customer was extremely rude and dissmissive to two of your staff members. Why would your staff be smiling and trying to make a customer happy who is abusing them where this behaviour would be entirely inappropriate at any other store or public space?? Are they taught to withstand this bad treatment by the company? Im sure they are poorly underpaid in order to make these abusive customers happy for the sake of your company. I will not be shopping a Bed Bath N Table again, because I do not support a company where they tolerate their staff being constantly harrassed by members of the public.

I purchased a bath Matt from bed bath and table. Later that night I washed according to the instructions and hung it to dry. The next morning the Matt was ruined there appears to be a mark through it and the entire fabric is all dried and has a staled feel to it. I returned it to the store I purchased it. I didn’t have my receipt but did show my transaction for it. The customer service lady (assistant manager) was then able to track the transaction on the computer. She said I could exchange it. As I was walking around to find something else she said I can’t do it you’ll have to speak to the manager as this looks like you’ve burnt it. I was so mortified!!! As I protested another customer service lady smirked and said that’s been burned. The assistant manager said she couldn’t change it and that I’d have to see the manager Monday.
I washed the bath Matt accordingly and hung it to dry yet I was being accused of something that wasn’t true. I left the store with my gross bath Matt. I will never purchase from there again and highly recommend you don’t either.

You can't complain about the customer service because there really isn't any! They usually have an awesome Christmas range but pity help you if you order online and need to return something. It took almost a week to get back to me with my online query which still was not answered properly so then had to go instore (Eastland) where service was so dismal that it took at least 1/2 hour of pleading for the refund I was fully entitled to. Regardless of how much I have loved the products, this is not a store I would ever want to venture back into as I still have PTSD from the experience.

I really don't know how this company is still in business. The poor staff who I felt so sorry for were trying to deal with unhappy customers the best they new how to. Your company policies need desperately to change or you won't have a business. If you go in to store to purchase an item thats advertised on sale and they cant supply they aren't allowed to take your phone number to call you when it comes back into stock company policy Hence you have then missed the sale price and that was the reason you went in in the first place. You could keep coming in to check if they are back in stock i was told. So two days later i did pop back in as i really wanted the items to match what i had already purchased on approaching the counter i was told the items were no longer on sale they were full price . If the staff were able to have taken my phone number I would of received a call and got my items as wanted still at the sale price I had paid for the others but due to your company policies they aren't allowed to call. The most ridiculous policy I have ever heard.

Purchased a coverlet and pillow cases for $240. Totally faded after 5 months. Hasn't even been washed, just used as a cover (took off while sleeping - and didn't use often as was at beach house). Looks terrible. Filed request for refund and was told "there may be an inevitable decrease in performance over the lifespan of a product, as general wear and tear occurs" so they won't give me a refund, after 5 months!! Wish I could attached photos.

Update: they have just replied to my most recent email and said I can take the product into a local store and they’ll review it. Hmmm

I got gifted several items from bed bath and table last week as a housewarming gift. One of which was a flannelette PJ set. After I wore the PJs for the first time, I noticed the stitching on the seam of the PJ pants had come undone after one use! Horrible quality considering the price you pay for these products!