bedbathntable.com.au Opiniones 

This is the worst online shopping experience I have ever encountered.
I made an order on August 24, totalling $239.80.
I finally have a full refund on Sept 21, 28 days later.
The address label on my purchase was incorrect, I did not notice an error in the auto fill on the address form, clearly my error.
When the parcel seemed to be taking longer than expected to arrive I checked the details on the Aust Past app and identified the error, and notified the company, and requested a redirection. They were not able to do that, but we’re also unable / unwilling to re label the package once it has been returned to them responding, “we do not have a redelivery service”.
The purchase had one of five articles discounted and I enquired if they would apply a discount to a repurchase of that item, but received no response to this, which began a series of emails that were ignored. With no further correspondence I received a partial refund, and emailed to enquire why the refund was only partial, again no response.
There is no phone number listed on site, and when I did get responses to emails they were all from the same person, so I can only presume the company has only one person working in ‘customer service’.
In total it took 9 emails to the customer service address , though they only deigned to reply to six of these, and I had to supply the same information over and over again. While the initial error was mine, the company has some accountability as they allowed the parcel to leave the warehouse with an invalid address, as there was only a street number and no street on the label, and did nothing to provide me with a mechanism to complete the purchase. I’ve since bought elsewhere and am unlikely to support Bed Bath and Table again as they clearly don’t value my custom, and looking at other reviews this type of experience seems common, and others report worse.
At the same time I received excellent service from another seller, who was helpful, communicative, friendly, and was happy to refund a return and apply the same discount to a different sized article of the previous purchase. Guess who keeps my custom?

I bought 2 flannelette PJ set on the last weekend (30.06). I pre-washed both before wearing, and I was shocked to see how much it is shedding. I shook it out at least 10 times before hanging on the line and every time the fluff was just flying in the air, but so much, have not seen anything like that.I am going to take it back I have no money to waste,, and they better give me a refund.

Still non-existant customer service response, since 25th May. Several attempts.. 3 weeks and still nothing. After a missing item; pants from a PJ "set".. no item, no resend of item, no refund, no response. Simply can't get through. Will give a few weeks (which is substantially long enough, for an Australian business to respond.. If it isn't, then you shouldn't be in business!!). Respond to your customers, regarding your mistakes!!

Today made purchases from Fortitude Valley store Qld. From the moment I walked into the store I was welcomed and my decision as to which quilt cover set to buy was helped by a wonderful lady, Megan. This girl knew her products inside out, it was no trouble to unpack a couple of covers and throw them on a bed so as I could see the whole cover and not just have to look at the picture. I had taken a photo of my bedroom and her flair for interior design was also amazing. I hope management realise what an asset they have working for them.

Terrible online customer service! My parcel was interrupted by the flood in Auckland in Jan 23 and returned to the sender. Nobody has contacted me for a refund or re-delivery. There is no contact number for online orders. I had asked for five or six times via their online form, but no one replied!

Went in to BBT Harbourtown to buy new bed linen .. covers etc .. midway through sorting some duna covers the server (who was about to order a queen size doona cover for me ) asked if she could go serve some customers!!, shop was busy & I’d already waited to be served … headed to Sheridan shop where I found knowledgeable staff & excellent service.. and left with $600 worth of bedding…

Wish I read reviews before buying online. Very long wait time and was disappointed when online said no stock in stores but then found the product in store and had already bought online and paid for a long wait postage that I have not received the item. I request a cancel and refund before product even was dispatched but the week or so later reply was told can not proceed.

The worst company i have dealt with. I ordered sheets to the value if $299 and it was sent to another address with the same road name miles away ( it had been correctly addressed so lord knows why the courier didn’t pick up on this.) Queue trying to phone them. No customer service phone number! just a very very slow email response (when they finally replied they said aren’t going to locate the parcel. ) P!ss poor.

Bed bath n table have terrible linen, bought $120 sheets(on special 40% off) and stitching came out on first wash!, bought their Morgan n Finch doona cover in rust "leaves" first wash buttonhole stitching came out, couldn't put the buttons back in as the holes were now too big. Took sheets n ack to bed bath n table, got the third degree" did u follow washing instructions properly" etc, so disappointed with the staff attitude, I didn't end up taking the doona cover back ($139 on special 40% off!) As couldn't be bothered with the rude staff....so now an easy fix..I JUST WONT EVER BUY FROM THEM AGAIN! So many other better products and companies to buy from.

Extremely slow to dispatch the product. It took 12 days from the time I placed the order before the product was dispatched, even though it was in stock. Actual delivery (once Australia Post received the box) was not the problem. Plus, there is no phone number to call. Would never buy from them again - it's such as easy problem to fix but just shows they don't care about customer satisfaction.

Worst customer service of any company I've ever dealt with - Frankly it's completely non existent.
Purchased items a month ago online and other than an order confirmation email absolutely no further correspondence. Beware they just take your money and run. Have attempted contact via online form 3 times to seek further information about my order with nil response at all. Clearly zero value or respect for their customers. I have submitted a PayPal claim and hope this might help me see my money returned.

Purchased a high-cost item on 27th Nov 2022 (credit card transaction shown as Dempsey Group)
This was an Xmas gift with a promise of 12-14 working days delivery.
But there is a problem of non-delivery and falsehoods by both courier and Bed Bath N’ Table. I have exhausted (and upset) myself trying to resolve this.
I have previously had very poor service by Bed Bath N’ Table when I lived in Australia – and vowed to never deal with them again. I should have listened to that wisdom this time also. Lesson now learnt – I will avoid ever dealing with BBNT again.
Further details:-
1. Their partner courier (PBT) is known to be poor yet BBNT continue to use (which is damaging to their brand) has not actioned this parcel at all (its been awaiting collection since 5th Dec 2022)
2. Bed Bath n’ Table promise delivery within 14 days
3. I have asked Bed Bath n’ Table to cancel the PBT courier and send my parcel via NZ Post (a more reputable courier). They decline.
4. Terrible customer service. Bed Bath n’ Table take days to respond (if at all) and continue to relay false responses when I query the whereabouts of my parcel, saying such things as it’s the NZ weather and time of year. (Just excuses – not dealing with the real issue of non-performance)
5. Bed Bath n’ Table outsource their responsibilities of courier performance oonto their customers. They say I (the buyer) must contact PBT (whereas my contract is with Bed Bath n’ Table – not their chosen courier)
6. I am out of pocket and no parcel has been delivered in time for Xmas. Now the bearer of the gift has left to return to UK.
7. It has required enormous time and energy to resolve this. The least thing I needed on my precious holiday time over Xmas.

If I could give zero for customer service I would. Staff at Plenty Valley are just awful, rude, questioning and need to be trained again. I was returning an item which was only purchased a few days prior and for which I had the receipt...awful treatment. I have had this experience before at the Greensborough store but this was worse. Contacted the store twice but no response, no reply to e mails etc which only adds to the unprofessionalism. Terrible staff. And they have the cheek to add this value to their website We ask that you treat our team with respect.

Bed Bath N' Table will not tolerate any abusive and/or aggressive language or behaviour towards any members our team.

I’d give 0 starts if I could. Been months now since I ordered. No contact from company, can’t call them don’t respond to emails. Package is non existent. All the stuff for Christmas gone. Absolutely disgraceful.

As with other customers, I am angry as Bed bath and Table have no phone number to call and they don't reply to emails or via the customer forms on the website. I have been waiting for over 3 weeks for my items which are xmas presents and it now seems as though they won't arrive on time. I live in NZ and the website says 14 working days delivery time but it has already exceeded that. Don't buy from this website or company - they provide no customer support and take ages to deliver.

Completely lacking in all matters of customer service. Ordered items 11th July. Today is 29th August.

These items were initially delayed (I get it covid etc)

I was told after 4 weeks wait they had been delivered directly to an Australian post industrial post hub. Hours of opening 9-5 Mon- Friday.

I complained no note was left at my home re. I work these hours & unable to collect.

I was given a aust post automated re delivery responsibilities etc.

I take half day off work (unpaid) to collect goods.

Same morning I receive call from bed bath n table telling me my items where delivered next door to my home. They asked if I wanted them returned to sender, as by this stage 5 weeks had gone by since order. I no longer wanted these items. They agreed via email that they would be returned.

Upon receiving goods back at the Melbourne base, I would receive refund.

I have no refund & all contact 23 emails & 3 phone calls have been completely ignored.

Totally unsatisfactory customer service. I would NOT order anything online with this company

Disgusting customer service. I ordered 2 x sherpa blankets online on 21.05.2022, I followed up twice when I had not received my order. I was informed that my online order was being picked and would be dispatched in 3-4 business days (22.06.2022). I then received an email on 04.07.2022 saying that my parcel was in the post. And today I received an email saying "sorry you are missing your order, unfortunately we no longer have them in-stock to be able to dispatch you replacements. However, we have issued a full refund for the order". You have had my money since the 21.05.2022 and now I have missed out on my purchase all together. This is not good enough. An apology and a refund months later is not good enough.

I would like to mention the best customer service that I received from Alison at bed bath n table at fashion spree Liverpool.
She was very helpful when I panicked and realised my bed cover was too small. Her calm demeanour and professionalism was resolved with no issues. Very happy customer. 100 percent customer service. 😊

I purchased goods from Bed Bath N’ table on 14th June 2022 and to date (22/6/22) have not received any tracking details or delivery. When I go to their website it will not even let me track my items. I have written 3 emails and only received automated replies. How is this company allowed to practice like this. So unprofessional. They have taken my money but no goods received. I have even contacted their local store and they said they could not help me. Really bad customer service all round. O rating from me.

I will never order from this company again. Ordered online over 2 weeks ago, they took my money, and I am still yet to receive any notification that my item has even been sent. So I went on their website to track it via my order number, which says it has been shipped, but then when I click into the actual shipping tracking link, it says the tracking number doesn’t exist. I have of course emailed them but like everyone else, no reply. Disgraceful customer service and for $10 for shipping this is a joke.