bedbathntable.com.au Opiniones 

I actually give 0 stars, worst company I have ever dealt with absolutely disgusting customer service, cancelled my order when I’d used a gift card and didn’t even let me know, after waiting 2 weeks for my order I contacted them and they said it was cancelled. Won’t reply to emails now or give me back the credit on it, have sent multiple emails they don’t respond, have rung multiple times, they don’t return calls it’s an absolute joke will never buy from them again, absolutely gutted

Disgusting service at the Rockingham store spent a lot of money on king size doona cover and all the pillow cases and euro pillow cases to go with and the doona cover rips in the middle of the night when pulling it up
Have only had it approx 5 weeks
Go in to get it exchanged to be told the regional manager came down yesterday and looked at it and they have never had one rip like that so no we aren’t going to replace it
Worst service ever
Will never return

Placed a large order for Easter, 2 parcels received 8th April, 1 item missing. I checked the delivery dockets and each box was picked/packed by a different person, each delivery docket clearly shows that this one item was missed. I took photos and sent them through on the same day, like the other complaints about this store, I also could not find a direct line for customer service assistance. So I emailed and got a ticket number with the usual spiel about getting back to me within 5-6 business days. I have emailed numerous times since and did find a number to call, however the automated message on that advises the customer services lines are unmanned and I could leave a voice message, but the fastest way to get customer service is to email. Finally yesterday I sent an email giving them a deadline until the end of the week to get back to me and provide a solution to the issue, otherwise I will lodge a complaint with consumer affairs. 18 days after my initial complaint - and the day AFTER threatening to lodge a complaint, I receive a reply --- telling me they have checked with the warehouse who confirmed all items were dispatched in two separate boxes and both are marked as delivered. I have replied asking if they even looked at the photos of the delivery dockets and asked them again to provide a solution. However given that it has taken me 18 days to get this pathetic response, I will be lodging a complaint with consumer affairs. As much as I love Bed Bath n Table products, I would NEVER order online from them again - I would only buy directly from the stores in person. The only problem is for me I now live in the country with the nearest store 4 hours away! TERRIBLE customer service, buyer beware.

Awful customer service. No phone number to contact anyone at all. Emails don't get replied to. I ordered a llama fleece on 23rd March. 31st March get an email saying it has been dispatched. It never arrived, courier company say they never received it. I finally receive an email from customer service saying they will refund me. I respond to say I don't want a refund I want the product - can they resend it. Still waiting for a reply. And still waiting for my refund. I thought that because they have physical stores it would be an easy/safe process to order from them online. Never again!! Don't do it!!

Did an almost $300 order online. Was sent promptly. Discovered 2 items missing, my easter egg and berry garlands. I've sent the initial complaint email, then a few days later received an email from them saying they've investigated and yes they have sent the garlands and I sent another email asking them if I was a liar. That's over a week ago now. Haven't heard back. And they're sold out online. Awful, terrible business. I will NEVER buy from them again.

I would not order anything from them. Order placed on 20th Feb didn’t arrive until 7th March. That wouldn’t have been so bad, but one of the items was not supplied. No one contacted me about it. You can’t ring them, as they only take messages, and when you send them an email or online contact they say it’ll take them at least 5 business days to respond. Very bad service

Ordered 2 items online. Packing slip
in item stipulated that 2 items were picked. The company's online portal doesn't provide any actual order update/shipping information but shows this order as complete.

I contacted the company via the webform on their website and received an automated reply that advised "Our Melbourne-based customer service team will endeavour to resolve your request within the next 5-6 business days". After 7 working days and having received no further response from Bed Bath n Table I replied to the automated reply requesting an update.

It is now 12 days since I submitted my query via the online webform and I still haven't received any contact! The company website doesn't provide any other way to contact them - no phone number etc - which should be a red flag to consumers.

The lack of customer service from Bed Bath n Table is deplorable. They should be ashamed of themselves and buyers should beware purchasing from their online store.

Update- I found a difficult to find number to call and had to leave a msg. I had no response but did receive an email saying they were looking into my situation. Then another email to say that the product and order was completed and was delivered and that they couldn’t fulfill my refund or replacement request. CASE closed! So I have reported to consumer affairs as I can’t afford to re purchase. Neither should I have to. This company needs to take more responsibility, even look at who packs the orders and ticks off the delivery notes, check with the courier they used? Do more to serve the customers and trust the customers . I have lost all faith in ordering from companies online apart from eBay Amazon.

Ordered 3 artwork pieces online. Two arrived, packaged separately, but via the same courier delivery. Packing slips in both items stipulated that 3 pieces were picked. The company's online portal doesn't provide any actual order update/shipping information but shows this order as complete.

I contacted the company via the webform on their website and received an automated reply that advised "Our Melbourne-based customer service team will endeavour to resolve your request within the next 5-6 business days". After 7 working days and having received no further response from Bed Bath n Table I replied to the automated reply requesting an update.

It is now 12 days since I submitted my query via the online webform and I still haven't received any contact! The company website doesn't provide any other way to contact them - no phone number etc - which should be a red flag to consumers.

The lack of customer service from Bed Bath n Table is deplorable. They should be ashamed of themselves and buyers should beware purchasing from their online store.

Worst online customer experience I have ever had. I placed an order on 29 January which still hasn't left their depot almost a month the later. They don't respond to emails, no phone contact details, received and email saying item on its way and when nothing received after a week I contacted the courier who advised they hadn't received the item yet. 2 weeks later still no change. There is a tiny little barely visable note saying orders are delayed on the website which you won't notice unless you are looking for it. Please do not buy anything from this company:(

Order placed over a month ago and no items despite having been sent email saying it was sent. Contacted courier who stated the item had not been received by them. Do not respond to emails and no phone number. One star is too many for this company.

Terrible. Took ages to even dispatch order. Still unaccounted for over a month later. You can't cancel the order even though the order is not dispatched. Blaming Covid but unlike other retailers is just 'too bad' and no information to locate goods. Unhelpful staff when you do hear from someone 4 days after filling in a form and no easy way to contact them. Appalling.

Purchase not delivered between stores because the BBNT employee "forgot to send it" even though it was listed as having been sent. Multiple times I said I would collect it from the other store but was told it was in transit (not true). 2 "customer service" issues raised. Over a month with only one reply that didn't address the issue and was a scripted reply. No response to my reply. Over a month later and no further response and have still not received what I paid for.