Direct Home Furniture Opiniones 

89
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I’m not one for writing reviews but.. this product came very quickly just when I needed it I had a major operation on my ankle and foot so was unable to touch the floor. This footstool on wheels was a... Ver más

Valorada con 5 estrellas sobre 5

Jessie the customer care assistant i dealt with was absolutely brilliant!! went that extra half mile to help me after the courier dropped me a box short on a flat pack steel shed, can't fault her in a... Ver más

Valorada con 5 estrellas sobre 5

Excellent service, competitive price and speedy delivery from Direct Home Furniture. I saw a small dog "transporter" on this site, exactly what i needed for my elderly, slightly overweight, cat to al... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Only part of order delivered a week ago. Company have responded but just keep telling me to wait. How difficult can it be to liaise with the courier company and resolve who is at fault and provide... Ver más

Información sobre la empresa

  1. Tienda de muebles
  2. Tienda de muebles para dormitorio

Escrito por la empresa

At Direct Home Furniture (Formerly Bedzy UK), we’re committed to helping you create the perfect home, inside and out. Our extensive collection of bedroom, living room, outdoor furniture, and home essentials brings together comfort, style, and unbeatable value. By operating exclusively online, we’re able to offer you the finest selections at the best prices.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

89 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(89)

8 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

A different use for my stool, but big difference

I’m not one for writing reviews but.. this product came very quickly just when I needed it I had a major operation on my ankle and foot so was unable to touch the floor. This footstool on wheels was absolutely ideal and a major help for me to get around the house because of the adjust height, I could use it as a footstool while I was sitting down but also I could use it as a crutch so I could get around the house, sounds simple but as made a massive difference for me while in recovery. Great product, works great. Looks great and fast delivery. ⭐️⭐️⭐️⭐️⭐️ 👍🏻

12 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Jessie the customer care assistant i…

Jessie the customer care assistant i dealt with was absolutely brilliant!! went that extra half mile to help me after the courier dropped me a box short on a flat pack steel shed, can't fault her in any way, always quick to respond to my emails and get it sorted for me, great service, we'll done.

8 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered bar stools that arrived…

I ordered bar stools that arrived quickly, loved them, great quality. One of them wasn’t right, I contacted DHF and Jessie was amazing, I sent a video in to be assessed. Things go wrong from time to time but how Jessie dealt with it was fantastic. A new set was sent out straight away which arrived again quickly and was perfect. We now have an extra bar stool and are so happy with them. I would highly recommend DHF for their quality, price and customer service. We will definitely be ordering our next lot of furniture from them. 5 star service

7 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I made an error in my on line order

I made an error in my on line order, which I realised the following day. I e-mailed Direct Home Furniture who promptly replied sympathetically and efficiently, and through a simple and very user friendly process happily amended my order within a day. The tone of their correspondence was exceptionally friendly and helpful throughout.

11 de octubre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Only part order delivered

Only part of order delivered a week ago. Company have responded but just keep telling me to wait. How difficult can it be to liaise with the courier company and resolve who is at fault and provide a date or even send out a replacement.

After a few e mails the matter has now been resolved. Whilst the issue may be with the courier and not the company it could have been dealt with a bit more promptly.

19 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service I bought an oil filled…

Great service I bought an oil filled radiator which after a while went off I send an email to DHF and had a lovely response from Naomi Richardson, this lady is so kind and nothing was a problem she sorted a refund out for me, I cannot thank her and DHF enough for there fantastic service.

20 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

100%satisfaction

I've ordered a few things from Direct Home Furniture and have never been disappointed a) with the price b) with the quality and c) with the delivery.

15 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very happy.

Very happy with my experience with the company and the help I received from everyone who gave me the help I needed,will definitely use again while shopping.
Thanks for all the Guys.
Janice in Bonnie Scotland.

5 de junio de 2025
Opinión espontánea
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Respuesta de Direct Home Furniture

Hi Janice,
Thank you so much for your lovely review. We're really glad to hear you had a great experience and that the team were able to give you the help you needed. It means a lot to us that you’d shop with us again.

Anything you need at all, we’re just a message away and we can’t wait to serve you again.

Warm regards,
Kelly Pearce
Direct Home Furniture

Valorada con 5 estrellas sobre 5

I ordered my item and received it with…

I ordered my item and received it with in 5 days . Love my sofa
Could do with a little work on the delivery service don't speak and just dropped sofa in living room when I had a baby in my hands couldn't move to put him down but apart from great service

5 de mayo de 2025
Opinión espontánea
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Respuesta de Direct Home Furniture

Hi Miss Maria,
Thank you so much for your lovely review. We're really glad to hear you love your new sofa and that it arrived so quickly. That said, I’m really sorry to hear about the delivery experience — especially while you had your baby in your arms. That’s understandably not ideal.

While we don’t handle deliveries ourselves, as they're managed through external couriers, if you’re able to provide your order number I’d be more than happy to track down which courier it was and pass your feedback on directly.

Anything you need at all, we’re always here and would love the opportunity to serve you again.

Warm regards,
Kelly Pearce
Direct Home Furniture

Valorada con 5 estrellas sobre 5

Excellent service

Delivery on time. Item exactly as advertised. Excellent service

6 de mayo de 2025
Opinión espontánea
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Respuesta de Direct Home Furniture

Hi Charles,
Thank you so much for your kind review. We're really pleased to hear your item arrived on time and was just as expected. It’s always lovely to know when everything goes smoothly.

Anything you need at all, we’re just a message away and would love the chance to serve you again.

Warm regards,
Kelly Pearce
Direct Home Furniture

Valorada con 5 estrellas sobre 5

Easy access website.

Easy access website.
Great selection of furniture at reasonable price

2 de junio de 2025
Opinión espontánea
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Respuesta de Direct Home Furniture

Hi John,
Thanks so much for your review. We're really glad you found the website easy to use and liked the range of furniture we have on offer. It's great to hear you felt the prices were reasonable too.

Anything you need at all, we’re always here and would love the opportunity to serve you again.

Warm regards,
Kelly Pearce
Direct Home Furniture

Valorada con 5 estrellas sobre 5

Recliner delivery was fortunate in that I received my…

I was fortunate in that I received my new recliner chair quite quickly and assembled by the delivery driver . Very good value for what I thought would cost a lot more

14 de febrero de 2025
Opinión espontánea
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Respuesta de Direct Home Furniture

Hi William,
Thank you so much for your review. We're really glad to hear your recliner arrived quickly and that the delivery driver helped with assembly — that's always a bonus. It’s great to know you felt it was such good value too.

Anything you need at all, we’re just a message away and would love to serve you again.

Warm regards,
Kelly Pearce
Direct Home Furniture

Valorada con 5 estrellas sobre 5

Was very happy with the service that I…

Was very happy with the service that I received. I had brought a cage for my indoor rabbit . It was just what I needed . My rabbit loves it . It was good quality. Good for the prize I paid . Would really recommend them to my family and friends.

19 de febrero de 2025
Opinión espontánea
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Respuesta de Direct Home Furniture

Hi Matie,
Thank you so much for your lovely review. We’re so happy to hear the cage was exactly what you needed and that your rabbit is loving it too. It’s great to know you were pleased with the quality and felt it was good value.

We truly appreciate your recommendation. Anything you need at all, we’re always here and would love the chance to serve you again.

Warm regards,
Kelly Pearce
Direct Home Furniture

Valorada con 5 estrellas sobre 5

Brilliant company ❤️

Incredibly fast delivery of my bed and mattress, super quality and a great price to match. Brilliant company and will be using them for future purchases. ❤️

13 de marzo de 2025
Opinión espontánea
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Respuesta de Direct Home Furniture

Hi Liam,
Thanks so much for your lovely review. We're really glad to hear your bed and mattress arrived quickly and that you were happy with both the quality and the price. It means a lot to know you'd shop with us again.

Anything you need at all, we’re just a message away and would be delighted to serve you again.

Warm regards,
Kelly Pearce
Direct Home Furniture

Valorada con 1 estrellas sobre 5

I ordered a rollator unfortunately they…

I ordered a rollator unfortunately they had the wrong address I've tried to chase it up and get a refund despite sending numerous emails ive had no acknowledgements communication isn't there strong point..

27 de mayo de 2025
Opinión espontánea
Logotipo de Direct Home Furniture

Respuesta de Direct Home Furniture

Hi Ian,

Thank you for taking the time to leave a review. We’re genuinely sorry to hear about your experience and appreciate the opportunity to clarify a few important details.

In your most recent email, you mentioned:
“Despite sending several emails to yourselves with no replies I would be grateful if you refund monies paid.”
We’d just like to gently note that we’ve responded promptly to all of your emails, including this one. It’s possible our replies may not be reaching your inbox, so we kindly ask that you check your junk or spam folder for messages from support@directhomefurniture.co.uk.

Your order was dispatched quickly and sent to the exact address entered during checkout. Once an item has been handed over to the courier, we’re unfortunately unable to amend delivery details — something we truly wish we could assist with, but it’s outside our control.

That said, we want to reassure you that as soon as the item is returned to our warehouse, we’ll process your full refund immediately. We’re also waiving any return fees as a gesture of goodwill.

We’re a small team and always strive to do the right thing by our customers. We hope with this in mind, you might consider updating your review to reflect the full context.

Warm regards,
Kelly Pearce
Direct Home Furniture

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