I’m not one for writing reviews but.. this product came very quickly just when I needed it I had a major operation on my ankle and foot so was unable to touch the floor. This footstool on wheels was a... Ver más
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Consulta las opiniones de los clientes
Jessie the customer care assistant i dealt with was absolutely brilliant!! went that extra half mile to help me after the courier dropped me a box short on a flat pack steel shed, can't fault her in a... Ver más
Excellent service, competitive price and speedy delivery from Direct Home Furniture. I saw a small dog "transporter" on this site, exactly what i needed for my elderly, slightly overweight, cat to al... Ver más
La empresa ha respondido
Only part of order delivered a week ago. Company have responded but just keep telling me to wait. How difficult can it be to liaise with the courier company and resolve who is at fault and provide... Ver más
Información sobre la empresa
Escrito por la empresa
At Direct Home Furniture (Formerly Bedzy UK), we’re committed to helping you create the perfect home, inside and out. Our extensive collection of bedroom, living room, outdoor furniture, and home essentials brings together comfort, style, and unbeatable value. By operating exclusively online, we’re able to offer you the finest selections at the best prices.
Información de contacto
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Reino Unido
- support@directhomefurniture.co.uk
- www.bedzy.co.uk
4,6
Excelente
89 opiniones
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Absolutely brilliant
Got a new bed for my elderly mum, absolutely brilliant service, good price, fast delivery, great staff!
15 de enero de 2025
Opinión espontánea
Respuesta de Direct Home Furniture
Dear Phil,
Thank you so much for your kind words! We’re thrilled to hear that the bed was perfect for your mum and that you were happy with our service. Your feedback means a lot to us.
If there's anything else we can assist you with in the future, please don’t hesitate to reach out.
Warm regards,
Kelly Pearce
Direct Home Furniture
Ordering was easy
Ordering was easy, everything else not so. Delivery is slow and not as advertised. They offer you to pay for quicker delivery
Email response slow and unsympathetic
Refused to cancel order
No product
No refund
Stay away
16 de enero de 2025
Opinión espontánea
Respuesta de Direct Home Furniture
Dear Anita,
First and foremost, please accept my sincerest apologies for any inconvenience caused. We genuinely value all our customers and their experiences, and I am truly sorry if we fell short of your expectations.
Regarding your order, as priority processing was not selected, it entered our standard dispatch queue. During our busy New Year sales period, processing times can take up to 7 business days. I can confirm your order was processed on 22nd January, just 4 business days after it was placed, and dispatched on 24th January, within the advertised timeframe.
Delivery through our free standard service can take up to 4 business days from dispatch. In this case, your order arrived on 25th January, just one day after dispatch, which is well within the expected timeframe for standard delivery.
Your review mentions "no product" and "no refund," but as your order has now been successfully delivered, and you have not requested a return, a refund is not applicable at this stage. We would greatly appreciate it if you could kindly update your review to reflect that your order was delivered on the same day your feedback was left.
Once again, I truly apologise for any frustration caused, and I appreciate your understanding. Should you have any further concerns or wish to discuss any aspect of your order, please don't hesitate to reach out.
Warm regards,
Kelly Pearce
Direct Home Furniture
WOW!! I’m so in love!!
Wow! Amazing quality, amazing communication and great delivery. Thank you so much
22 de enero de 2025
Opinión espontánea
Respuesta de Direct Home Furniture
Dear Janine,
Wow, thank you for your wonderful feedback! We’re so glad to hear that you’re in love with your purchase and that everything went smoothly with communication and delivery. Your satisfaction is our top priority!
If there’s anything else we can help with, please feel free to reach out.
Warm regards,
Kelly Pearce
Direct Home Furniture
Lovely side table set
Ordered a lovely side table set from here and it came so quickly! Very easy to assemble and looks amazing, will definitely be back! Thank you!
12 de diciembre de 2024
Opinión espontánea
Respuesta de Direct Home Furniture
Dear Josh,
Thank you so much for your kind review! We’re thrilled to hear that you’re happy with your side table set and that the assembly was easy. It’s fantastic to know it looks amazing in your space!
We look forward to welcoming you back whenever you need something else.
Warm regards,
Kelly Pearce
Direct Home Furniture
Price is reasonable and website user friendly
The website is super easy to use and very reasonably priced. I have bought the mini piano and microphone... my daughter is going to love it! Got confirmation email straight away and now just awaiting the delivery. 100% would recommend!
23 de enero de 2025
Opinión espontánea
Respuesta de Direct Home Furniture
Dear Lydia,
Thank you so much for your kind words! We’re glad to hear that you found our website easy to use and that you're happy with the pricing. I can see that tracking shows your order has now been delivered – We hope your daughter loves the mini piano and microphone!
If you need any further assistance, please don’t hesitate to reach out.
Warm regards,
Kelly Pearce
Direct Home Furniture
Poor communication after ordering
I placed an order for a floor light. The money has gone from my account, and there has been no contact from them at all regarding delivery. Not very impressed with their customer communications.
6 de enero de 2025
Opinión espontánea
Respuesta de Direct Home Furniture
Dear SR,
Thank you for reaching out and sharing your feedback. I’m so sorry, but I’m unable to verify your details using the name "SR" alone. Could you please provide an order number or the name used to place the order? This will allow us to assist you promptly and work towards a swift resolution.
We’re committed to ensuring every customer has a positive experience, and I’d love the opportunity to make things right for you.
Warm regards,
Kelly Pearce
Direct Home Furniture Team
** Update 28th January 2025 **
Dear SR,
It’s been 8 days since our last message, and we’re urgently wanting to resolve this matter. Unfortunately, we still cannot identify your order based on the name "SR."
Could you please provide your order number or the name used when placing the order? This information will help us locate your details and ensure we can assist you swiftly.
We’re committed to resolving this for you as quickly as possible and apologise for any inconvenience caused in the meantime.
Warm regards,
Kelly Pearce
Direct Home Furniture Team
Lovely comfy recliner chair
Easy to use website. Easy to order.
Such good value for money. The cheapest I've found. Lovely dark brown recliner chair. Put together easy.
It works well.
Comfortable to wait in.
9 de enero de 2025
Opinión espontánea
Respuesta de Direct Home Furniture
Dear Christina,
Thank you so much for your lovely feedback! We’re thrilled to hear that you found the recliner chair to be such great value and that it was easy to order and assemble. Knowing that it’s both functional and comfortable for you makes us so happy!
If there’s anything else we can help you with in the future, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
Warm regards,
Kelly Pearce
Direct Home Furniture Team
Ordered from this site very satisfied customer
Ordered from this site , delivery was quick item was packaged well ( dog fencing enclosure) really pleased with product and service
8 de enero de 2025
Opinión espontánea
Respuesta de Direct Home Furniture
Dear Vivien,
Thank you for your wonderful feedback! We’re delighted to hear that you were pleased with the quick delivery and careful packaging of your dog fencing enclosure. It’s fantastic to know you’re happy with the product and our service!
If there’s anything we can assist you with in the future, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again.
Warm regards,
Kelly Pearce
Direct Home Furniture Team
Well packaged great value product
Well packaged prompt delivery. Solid item. Excellent quality and value for money. Comprehensive instructions and accompanying pack for any necessary assembly eg legs.
Highly impressed.
20 de diciembre de 2024
Opinión espontánea
Respuesta de Direct Home Furniture
Dear Helen,
Thank you so much for your wonderful review! We’re delighted to hear that you were impressed with the quality, value, and careful packaging of your purchase. It’s also great to know that the assembly instructions were clear and helpful—ensuring a seamless experience is always our goal.
We truly appreciate your support and kind words. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Kelly Pearce
Direct Home Furniture Team
Overall good value for money, good range of products.
I have ordered twice from this company and overall happy with the experience. The delivery is free but can take a little longer than expected although if you need it quicker they do give you an option to pay to expedite the shipping (although I can't say how effective that service is as I haven't tried it). The quality of the items received is very good and they have sales and offers frequently which make the products better value for money. I would definitely buy from this company again. They have a good range of products if a little eclectic, but I will have occasion to buy from them again in the future.
Order numbers: #DHF85433 #DHF84295
29 de noviembre de 2024
Opinión espontánea
Respuesta de Direct Home Furniture
Dear Hannah,
Thank you for your detailed and thoughtful feedback! We’re so pleased to hear that you’ve been happy with your purchases and have found our products to be good quality and great value for money. It’s also wonderful to know you appreciate the frequent sales and offers we provide!
We do our best to offer free delivery wherever possible, and we appreciate your understanding about the delivery times. If you ever decide to try the expedited shipping option, we’d love to hear your thoughts on how it worked for you.
Thank you for being a valued customer, and we look forward to serving you again in the future.
Warm regards,
Kelly Pearce
Direct Home Furniture Team
Fantastic price, service and quality of product.
My wife bought me a 6 draw tool chest which i love.
It is well made and comes with 2 keys, the directions for assembly which is minimal were easy to follow, i put it all together in under 1 hour, I have no problem at all in recommending this company and there products.
3 de diciembre de 2024
Opinión espontánea
Respuesta de Direct Home Furniture
Dear Keith,
Thank you for your fantastic feedback! We’re delighted to hear that you love the 6-drawer tool chest your wife purchased for you. It’s great to know you found the assembly straightforward and that the product meets your expectations for quality and functionality.
We truly appreciate your recommendation—it means a lot to us! If there’s anything else we can assist you with in the future, don’t hesitate to reach out.
Warm regards,
Kelly Pearce
Direct Home Furniture Team
Walking pad
After receiving a faulty walking pad, the customer service / care was excellent.
Very professional and friendly.
12 de diciembre de 2024
Opinión espontánea
Likes price and free delivery though…
Likes price and free delivery though stated claims of rapid dispatch slightly misleading.
Update. Customer service response is very good via messenger. Their courier seems to have issues with delivery as I was informed by DHF that they had lost my item. I asked for a refund which they were processing, and then out of the blue, the item arrived. They honoured a small discount for the hassle. I’ve yet to build the item but if you can accept a relatively small delay then they are recommended.
3 de enero de 2025
Opinión espontánea
Respuesta de Direct Home Furniture
Dear Carlos,
Thank you for taking the time to share your experience. I sincerely apologise for the delay and any inconvenience caused by the issues with our courier during the busy New Year rush. While we aim for prompt and seamless delivery, it’s clear that we fell short in this instance, and I deeply regret the frustration this caused.
I’m glad to hear that our customer service team was able to assist you and that the item ultimately arrived. We truly appreciate your patience and understanding throughout the process and are grateful for your recommendation despite the small delay.
If you have any further questions or need assistance please don’t hesitate to reach out—we’re here to help.
Warm regards,
Kelly Pearce
Direct Home Furniture Team
chairs for sale
seen the advertisement on Facebook looked to be a bargain price so had a word with the wife and it was just what we were looking for so went ahead with purchase arrived a short time later and its exactly as advertised we are made up with the chairs.
30 de noviembre de 2024
Opinión espontánea
Respuesta de Direct Home Furniture
Dear Reginald,
Thank you for your wonderful feedback! We’re delighted to hear that the chairs were exactly what you were looking for and that they arrived promptly. It’s always great to know when our customers are happy with their purchase—it truly makes our day!
If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again.
Warm regards,
Kelly Pearce
Direct Home Furniture Team
Bought a gazebo brilliant buy for the…
Bought a gazebo brilliant buy for the price well impressed with the service and product. Will definitely use again
12 de junio de 2024
Opinión espontánea
Respuesta de Direct Home Furniture
Dear Lisa,
Thank you for your wonderful feedback! We’re so pleased to hear that you’re impressed with your gazebo and the service you received. It’s fantastic to know that it was a brilliant buy and met your expectations.
We truly appreciate your support and look forward to serving you again in the future. If there’s anything else you need, don’t hesitate to reach out!
Warm regards,
Kelly Pearce
Direct Home Furniture Team
Girls scooter
Recently ordered one scooter for the road for my daughter for her birthday and it came packaged very well and easy to assemble. My order came very quickly as well. Will definitely be ordering from direct home furniture again in the very near future.
7 de octubre de 2024
Opinión espontánea
Respuesta de Direct Home Furniture
Dear Ashley,
Thank you for your lovely review! We’re so happy to hear that your daughter’s scooter arrived quickly, was well-packaged, and easy to assemble—just in time for her birthday!
We hope she enjoys every moment riding it and takes it easy near the road! If there’s anything else you need, we’ll be here and ready to help.
Warm regards,
Kelly Pearce
Direct Home Furniture Team
Never ordered from here before I got…
Never ordered from here before I got two sets of drawers for kids rooms great quality quick delivery. Easy to assemble they lol fab in kids rooms and fit perfect as rooms are small I would order from this Conan again
26 de septiembre de 2024
Opinión espontánea
Respuesta de Direct Home Furniture
Dear Kathy,
Thank you so much for sharing your experience! We’re thrilled to hear that the drawers were a perfect fit for your kids’ rooms and that you found them easy to assemble. It’s great to know they look fab and that you were happy with the quality and quick delivery.
We’d be delighted to welcome you back anytime—thank you for choosing Direct Home Furniture!
Warm regards,
Kelly Pearce
Direct Home Furniture Team
What a surprise..
I was skeptical about ordering from here just because i had never heard of the company and it was a Advertisement on Facebook. I am shook, from the paying process to delivery, my item was delivered in just over 24hrs and it wasn’t the smallest parcel. I got one of the gazebos (on sale), it’s a day perfect!!! 😍 i’m so in love with the product, no missing parts or broken pieces and was really simple to put together, definitely gave my garden the finishing touch, i just can’t believe the quality for the price. My neighbours have already been around asking where it’s from. FABULOUS company, well done guys 🙏🏼🫶🏼
1 de agosto de 2024
Opinión espontánea
Respuesta de Direct Home Furniture
Dear Angharad,
Wow—thank you so much for your glowing review! We’re absolutely thrilled to hear how much you love your gazebo and that it exceeded your expectations. From the speedy delivery to the quality and ease of assembly, it’s fantastic to know we hit the mark for you.
We’re so glad your gazebo has added that perfect finishing touch to your garden—it sounds amazing! And hearing that your neighbours are asking about it truly makes our day. Thank you for your kind words and for trusting us with your purchase.
If there’s anything else you need, we’ll be here and happy to help. Enjoy your beautiful garden setup! 🌟
Warm regards,
Kelly Pearce
Direct Home Furniture Team
Would recommend🥳
We ordered a bed frame from Bedzy and I was really impressed with the quality of the product especially for the price.
The instructions for putting it together were easy to understand, and it looks great.
Highly recommend⭐️⭐️⭐️⭐️⭐️
13 de julio de 2024
Opinión espontánea
Amazing company
Amazing customer service and products, great deals and prices too! Would recommend to any man and his gran!
13 de julio de 2024
Opinión espontánea
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