BedzyOpiniones 

So incredibly slow and emails that are apologetic, but offer no real solutions, or commitment to a delivery date. Order was placed 23/3, shipping policy states 14 business days for order processing and confirmation. 18 working days later, no confirmation and no bed. Sent an email and received another apology, but no definite date. It mentioned that I "should reach me on or before the 30th". This would be 26 working days since ordering. Which is over the maximum stated in their policy. Having to chase them to get updates, rather than them contacting me to tell me what's going on. Not pleased. Will not purchase again from them. Do not get lured in by what seems like a good price, because the service is non-existent.
Update after posting this review of my experience I was contacted and asked if I would consider changing my review! Extract from email below.
"If you’re open to it, I’d really appreciate you considering removing your review now that the order has been delivered and the matter resolved. In return, I’d love to send you a Set of 2 Premium Hotel Collection Pillows – Australian Made completely free with my compliments as a thank you (RRP $99)."
Matter was not resolved, as the bed didn't turn up in the delivery timeframe as quoted,
This is also in breach of the trustpilot policy for businesses and reviewers.

Ordered two dog beds as part of their birthday sale I think they had called it on the 13th March. I sent two emails since after 14 days of ordering as they say it can take up to 14 to ship and got some pathetic replies from an AI chat gbt robot saying because we were so overwhelmed with orders that we will send your order it's been prioritised... well obviously not. Today being the 14th April and I finally get an email saying it's with a courier but no expected delivery date as yet. I love in regional Qld so I don't expect it to get here in a hurry but come on its coming up to 5 weeks now and it's not a massive package just a couple of dog beds. I definitely won't recommend them or be purchasing again. I needed these dog beds weeks ago. I should have paid extra and gone with a reputable company instead of Bedzy I'd never heard of them before and will never ever use them again.

The team at Bedzy was fantastic at ensuring our needs were fulfilled when we placed our orders. Products are in very good condition and great value for price. Thank you

MOST RECENT UPDATE AS OF 7TH MAY:
With the help of support, especially from writing this review, I got the help I needed to obtain the items thathatt just seemed like I was never going to get. In light of the positive experience I have had with the support team I am choosing to up my rating as the team has been reliable in getting the issues in their control sorted out. This doesn't undo or cancel out everything I experienced and am leaving it here so it can be known that you may not have as smooth experience as you want but know what can be fixed will be.

While I am happy that I have a bed frame now, I don't think I would order another product through Bedzy ever again.

I read the shipping times only to find out later that it would take longer which was a bit annoying, especially as my mattress had already arrived but this is a negligible problem in the grand scheme of annoyances I experienced.

The instructions I received in order to build the bed were god awful and so many pieces felt misaligned or incorrectly designed and then there were the missing screws on top of that. It took hours to build the bed I bought (Rawson Queen Bed) and that was WITHOUT making the draws.

The guide booklet had two WILDLY different pieces labeled both as the number 12. One of the pieces in the booklet was mirrored in the image, therefore making you think it was the wrong hole. Some pieces felt like they weren't made evenly/straight. Where the brackets for the draws attach, they show you screwing in three holes, however 1 of the 3 have you screw into the section of the bracket where the hole is bigger than the screw that you may as well either not include the screw or pick your own hole elsewhere. I feel like there is more but that is all off the top of my head.

Then there was the missing screws, I had to scrounge around my apartment to try and find some screws that would get the frame together because unfortunately everything today (Good Friday) is closed so I couldn't even run to the local Bunnings to immediately remedy the issue.

The design overall feels average at best with some pieces feeling a bit cheap and it felt like so much work, instead of making it so the slats would sit into dips, instead you have to screw EVERY SLAT in. The time it took was not worth the quality of product I received.

What a disappointing experience, this is coming from someone who typically loves a flat pack.

Edit:
27/4/26
We had immediately made a second order before the first one was even close to the dispatch time frame because I saw a good deal. I haven't even had that order dispatched. It's been more that'll 20 days now. With thay it mind I lowered my rating from a 2 to a 1. This has been some of the worst online shopping experiences I have had to deal with but the fact this has happened all with this one company has just really worn me down. Not to mention I tried messaging support to get in touch with the comment replied and unless I am misunderstanding they still haven't gotten back to me to appropriately sort out my issues.

Product was great quality and delivered quickly. Will definitely recommend and use them again.

The service these guys provide is exceptional. Very friendly team, replied to all my questions within a working day and provided extremely fast delivery. I am more than happy with this company. The products are exactly as described and of a high quality. The assembly is easy and straight forward. Very satisfied customer who is more than happy to recommend these guys. Thank you Peter

DO NOT EVER BUY FROM THIS LOT OF COWBOYS. I purchased almost $1000 worth of beds and mattresses because they promised a quick (MAX 14 day) delivery. SIX WEEKS later after pointless BS promises I get half an order dumped in the driveway. The tracking indicated that the delivery went from Melbourne to Canberra (delivery city), to Sydney to Melbourne back to Sydney, to Canberra, sat at the depot there for a few days then got sent to BEGA by mistake (are you kidding me?) then Sydney then Canberra twice. So they obviously use the cheapest most useless courier company available. I expect their products to be just as rubbish. Bedzy refused consistently to allow me to speak to anyone by phone, and sent pathetic Chatgpt responses to my emails with platitudes about how sorry the were.
Anyway rubbish service. Don't waste your time.

I have now ordered a few time from Bedzy, the product's and prices are great! The only thing I don't like is the absurdly long processing and shipping times for orders unless you are willing to pay an extra fee to have your order processed faster.
This just tells me that they definitely have the capability to process and ship orders in a couple of days they just choose not to unless you want to pay more $$$.
The irony is I would probably happily pay if an extra $50 was slapped on the price of the bed, but when it is presented to me as somewhat of a 'Ransom' to release the goods I've just spent several hundred dollars on well that's just a bit of a slap in the face to the consumer in my opinion.

It’s a beautiful bed frame , however the support legs were the wrong ones and didn’t fit so we had to prop up the middle with books , and 2 of the legs broke while we were moving it

I've purchased your bed and mattress and egg swing chair and I absolutely love both. I will be purchasing again in near future.

Great products & easy payment options. Love my purchases. Thank you.

Purchased the single bed trundle package in white.
Bed and mattresses arrived within the two week window for delivery. Very happy with the quality of the timber trundle and the mattresses are both very comfortable and good quality. Also very quick and helpful response to any queries I had. Would not hesitate to purchase from this company again and highly recommend them.

Fast and free delivery

I ordered the package of a queen bed with drawers, a mattress and topper and I love it! Reasonably easy to construct the bed with good step-by-step instructions. The charcoal colour of the bed is darker than I expected but other than that I am so pleased with my purchase.

We ordered two King Single Mattresses. The ordering process was easy and the delivery time was excellent. The mattresses are great and it was good value for money. We are considering replacing our Queen Mattress with a Bedsy mattress.

Affordability, free shipping, and our mattresses and pillows are so comfortable

Customer service was outstanding. Great quality bedding. Would recommend

Purchased a bed and mattress package for my son for Christmas. The delivery was fast and the bed and mattress is perfect very happy with it all

I recently purchased a bed from Bedzy, and I couldn’t be happier! The ordering process was super easy, and the customer service was friendly and helpful. Delivery was on time, and the bed arrived well-packaged. Assembly was straightforward, and everything feels really solid and high-quality.

The mattress is extremely comfortable, and the bed frame looks even better in person than it did online. I’m getting great sleep every night, and it feels like a real upgrade to my bedroom. I would absolutely recommend Bedzy to anyone looking for stylish, affordable, and quality beds.