Bennett Oakley Opiniones 

151
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Painfully slow service, deeply frustrating and stressful. Involved in a family property transaction and holding everything up. Very poor communication. Wish we had used someone else.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We chose Bennett Oakley because they were taking part in the St Peter and St James Hospice Will writing scheme. Laura and her team were kind, patient and thorough. It made writing our Wills so straigh... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Looked after my interests all the way through the sale, which took nearly a year after the first buyer pulled out. Negociated the completion date I wanted despite the buyer continually changing her... Ver más

Valorada con 5 estrellas sobre 5

Friendly competent service. Local to me. Everything done in a timely manner. Very professional and reasonably priced. All round I was very happy with my experience and would use Bennett Oakley again.

La empresa ha respondido

Información sobre la empresa

  1. Estudio de abogados

Escrito por la empresa

Based in Burgess Hill, Hassocks and Brighton. We offer clients friendly, approachable, individualised service. Our firm combines modern technology and business acumen with traditional personalised touches, and highly experienced staff, giving you cost-effective legal advice that you can rely on.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

151 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,3

Todas las opiniones

(151)

26 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Friendly and efficient service

Laura dealt very efficiently with updating my Will and responded to my queries promptly- very happy with the service provided.

8 de abril de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Annette Hards,

Thank you for leaving a review for your recent service with Laura. It is very much appreciated.

Kind Regards,
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

Everything has been good

Everything has been good, our solicitor Bernadette,is so friendly and helpful, and has made it very easy for us, thank you for
Your help.

9 de mayo de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Sue Smith,

Thank you for your positive feedback. It is much appreciated.

Kind Regards
Samuel Cash
Director

Valorada con 4 estrellas sobre 5

Resolution of TP1 claim with neighbour

Explanation of situation and advice on how best to proceed to achieve an acceptable outcome was clear and concise.

8 de mayo de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Jon May,

Thank you for your positive feedback. It is much appreciated.

Kind Regards
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

Leasehold Sale

I'm very happy with the clear communication and everything is being handled in quick fashion.

7 de mayo de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Mr P,

Thank you for your positive feedback. It is much appreciated.

Kind Regards
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

efficient

Everyone I dealt with was efficient, friendly and helpful.

3 de mayo de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Ken,

Thank you for your positive feedback. It is much appreciated.

Kind Regards
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

Excellent

The service was quick polite and the solicitor was responsive. Reasonable rates. I was very impressed and would definitely use this company again

29 de marzo de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Sarah,

Thank you for your positive feedback - it is much appreciated.

Kind Regards
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

The communication I had with my…

The communication I had with my solicitor was excellent and they went above and beyond to support me and get the job done quickly..

3 de abril de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Andrew,

Thank you for your feedback - it is much appreciated.

Kind Regards,
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

Tim Richardson was a pleasure to work…

Tim Richardson was a pleasure to work with.

His expert knowledge and detailed guidance throughout our very complex and stressful conveyancing process, was very much appreciated. Tim was in constant communication with us - by phone, email and face to face meetings. He was friendly, patient, professional and went above and beyond for us on many occasions.

We would not hesitate to recommend Tim.

1 de febrero de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Katherine,

Thank you for taking the time to leave such a positive review of your experience with Bennett Oakley and specifically Tim. It is very much appreciated.

Kind Regards,
Samuel Cash
Director

Valorada con 1 estrellas sobre 5

Unprofessional and misleading

Unprofessional and misleading. I had to change solicitors mid-transaction.

My experience with Bennett Oakley has been extremely disappointing. I instructed them in December 2024 for a straightforward no chain sale transaction, making it clear from the beginning my expectations to complete within 3 months. Despite this, after 4 months of minimal progress, no clear timeline, inconsistent and often misleading communications I had no choice to transfer the sale to another solicitors.

I was repeatedly forced to chase for updates (sometimes for weeks) , only to later discover that key tasks had not been completed even after I’d been told otherwise. This included delays of several weeks in responding to the buyer’s solicitors and misleading updates about documents being sent or actions being taken.

The cumulative delays and lack of transparency led to a serious impact on my onward plans. I raised a formal complaint and even after that found out conveyancers provided me with misleading information about tasks completed. I ultimately had to transfer my case to a new solicitor.

This experience caused significant stress, financial implications and a complete loss of confidence in their ability to finalise my transaction.

I would not recommend their services to anyone seeking a professional conveyancing firm.

17 de abril de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Darya,

I am sorry that you felt the need to leave a review in the terms you have. You did raise a complaint and the issues raised were being investigated, during that investigation period you requested to move your file. Having reviewed the file internally we did not agree with many of the complaints raised and having reviewed the file - and your approach to the matter - this firm agreed to transfer your file without cost and refund the balance on your account.

We wish you all the best with your future transaction

Kind Regards
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

Fast Efficient Effective service

My solicitor was professional, knowledgeable & efficient. The work was carried out in a timely fashion.

14 de abril de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Jacqui,

Thank you for your feedback regarding your recent experience - it is much appreciated.

Kind Regards,
Samuel Cash
Director

Valorada con 2 estrellas sobre 5

Used for selling and purchasing but issues and poor communication

Used this solicitor company as someone who could deal with both selling and purchase, including shared ownership and new build.
Started off really well and set up was all good. However the process became frustrating and ongoing communication issues developed. I felt I had to do all the work and chasing to get any answers, but even then had multiple times of no response. A complaint was made during the process but felt it was brushed off and nothing was said about it in detail. Call slots were provided but for limited times which don’t work if you’re a full time worker.
On completion day I was left in the dark again and given a response of “we are really busy” as to why completion nearly didn’t happen. This is not acceptable when plans are known and my case was previously being dealt with that day.
Post completion communication has been spot on though which is very confusing.

31 de marzo de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Natasha Keyes,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your disappointing experience, and we appreciate the opportunity to address your concerns.

We understand how crucial timely communication is, especially during significant transactions like yours. We worked diligently to ensure that you met the SDLT deadline, and throughout the process, we were in constant touch. We were aware that you worked in a school and that the late notice was a concern for you. However, it was our understanding that there were no other major issues communicated to us during the process.

We understand that on your related transaction their client was only reported to the week before, and unfortunately, their paperwork that was sent via post got lost, which led to a last-minute rush to accommodate the SDLT deadline. We recognise that this situation was far from ideal and added unnecessary stress to your experience.

With regards to your sale transaction this was a complex shared ownership sale which would have taken longer than the new build purchase which was ready to go.

We are pleased to hear that post-completion communication has been satisfactory, but we understand that this inconsistency is confusing and unacceptable. We are taking steps to ensure that our communication is consistent and reliable throughout the entire process, however, the SDLT deadline did put massive strain on sector which would have effected all parties in the transaction.

Once again, we apologise for the inconvenience and frustration you experienced. If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact us directly.

Thank you for your understanding.

Kind regards,
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

Class service

Great experience from minute one. Thorough work to make sure I knew everything I needed to know about the property I was buying. And made the whole process seamless. Would recommend highly

28 de marzo de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Mr Ransom,

Thank you very much for your feedback regarding your recent house purchase.

All the best in your new home.

Kind Regards,
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

Its was great experience everything…

Its was great experience everything went so smodily i am so happy to hear that my re mortgte is been done its was so quick thank you

1 de abril de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Mohamed,

Thank you for your feedback regarding your recent re-mortgage, it is much appreciated.

Kind Regards,
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

Everyone we dealt with at Bennet Oakley…


Everyone we dealt with at Bennet Oakley recently was helpful and pleasant. Made everything easy to deal with.

3 de marzo de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Mrs Thompsett,

Thank you for your feedback regarding your recent experience with Bennett Oakley, it is much appreciated.

Kind Regards,
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

Thoroughly professional and expedited…

Thoroughly professional and expedited service from Jessica Hunt and Sheena. Many thanks to you both. You made it happen so seamlessly - for me anyway!

28 de marzo de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Mrs Lewis,

Thank you for your feedback regarding the service that Jessica and Sheena provided. It is very much appreciated.

Kind Regards,
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

Recommended for house purchase and sales

Recommend by a friend for Residential property sale and purchase and have found the staff very helpful.
Would recommend.

1 de abril de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Shell,

Thank you for your positive feedback, it is much appreciated.

Kind Regards,
Samuel Cash
Director

Valorada con 4 estrellas sobre 5

I had a mixed experience with Bennett…

I had a mixed experience with Bennett Oakley. While some aspects were handled efficiently, there were delays and communication issues during the process. It felt like more proactive updates could’ve been provided to avoid frustration. That being said, once resolved, the outcome was satisfactory. Room for improvement, but not a complete letdown—4 stars.

16 de febrero de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Janick,

Thank you for your feedback.

Kind Regards,
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

Great support and best results

Steph was really helpful and reassured me throughout the process whilst also giving me lots of information. Advised on barristers to use and was also mindful of financial situation

28 de febrero de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Mr Middle,

Thank you for your feedback regarding your service from Stephanie - it is much appreciated.

Kind Regards,
Samuel Cash
Director

Valorada con 4 estrellas sobre 5

Professional

Great person to deal with and very good communication

26 de marzo de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Loey,

Thank you for your feedback.

Kind Regards
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

A trusted company

A trusted company, the team take their time to really understand what you are trying to achieve and facilitate this.

26 de marzo de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Mr Newman,

Thank you for your feedback - it is much appreciated.

Kind regards,
Samuel Cash
Director

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