Painfully slow service, deeply frustrating and stressful. Involved in a family property transaction and holding everything up. Very poor communication. Wish we had used someone else.
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Painfully slow service, deeply frustrating and stressful. Involved in a family property transaction and holding everything up. Very poor communication. Wish we had used someone else.
La empresa ha respondido
We chose Bennett Oakley because they were taking part in the St Peter and St James Hospice Will writing scheme. Laura and her team were kind, patient and thorough. It made writing our Wills so straigh... Ver más
La empresa ha respondido
Looked after my interests all the way through the sale, which took nearly a year after the first buyer pulled out. Negociated the completion date I wanted despite the buyer continually changing her... Ver más
Friendly competent service. Local to me. Everything done in a timely manner. Very professional and reasonably priced. All round I was very happy with my experience and would use Bennett Oakley again.
La empresa ha respondido
Based in Burgess Hill, Hassocks and Brighton. We offer clients friendly, approachable, individualised service. Our firm combines modern technology and business acumen with traditional personalised touches, and highly experienced staff, giving you cost-effective legal advice that you can rely on.
Bennett Oakley Solicitors, 13 Mill Road, RH15 8DN, BURGESS HILL, Reino Unido
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Laura dealt very efficiently with updating my Will and responded to my queries promptly- very happy with the service provided.

Respuesta de Bennett Oakley
Everything has been good, our solicitor Bernadette,is so friendly and helpful, and has made it very easy for us, thank you for
Your help.

Respuesta de Bennett Oakley
Explanation of situation and advice on how best to proceed to achieve an acceptable outcome was clear and concise.

Respuesta de Bennett Oakley
I'm very happy with the clear communication and everything is being handled in quick fashion.

Respuesta de Bennett Oakley
Everyone I dealt with was efficient, friendly and helpful.

Respuesta de Bennett Oakley
The service was quick polite and the solicitor was responsive. Reasonable rates. I was very impressed and would definitely use this company again

Respuesta de Bennett Oakley
The communication I had with my solicitor was excellent and they went above and beyond to support me and get the job done quickly..

Respuesta de Bennett Oakley
Tim Richardson was a pleasure to work with.
His expert knowledge and detailed guidance throughout our very complex and stressful conveyancing process, was very much appreciated. Tim was in constant communication with us - by phone, email and face to face meetings. He was friendly, patient, professional and went above and beyond for us on many occasions.
We would not hesitate to recommend Tim.

Respuesta de Bennett Oakley
Unprofessional and misleading. I had to change solicitors mid-transaction.
My experience with Bennett Oakley has been extremely disappointing. I instructed them in December 2024 for a straightforward no chain sale transaction, making it clear from the beginning my expectations to complete within 3 months. Despite this, after 4 months of minimal progress, no clear timeline, inconsistent and often misleading communications I had no choice to transfer the sale to another solicitors.
I was repeatedly forced to chase for updates (sometimes for weeks) , only to later discover that key tasks had not been completed even after I’d been told otherwise. This included delays of several weeks in responding to the buyer’s solicitors and misleading updates about documents being sent or actions being taken.
The cumulative delays and lack of transparency led to a serious impact on my onward plans. I raised a formal complaint and even after that found out conveyancers provided me with misleading information about tasks completed. I ultimately had to transfer my case to a new solicitor.
This experience caused significant stress, financial implications and a complete loss of confidence in their ability to finalise my transaction.
I would not recommend their services to anyone seeking a professional conveyancing firm.

Respuesta de Bennett Oakley
My solicitor was professional, knowledgeable & efficient. The work was carried out in a timely fashion.

Respuesta de Bennett Oakley
Used this solicitor company as someone who could deal with both selling and purchase, including shared ownership and new build.
Started off really well and set up was all good. However the process became frustrating and ongoing communication issues developed. I felt I had to do all the work and chasing to get any answers, but even then had multiple times of no response. A complaint was made during the process but felt it was brushed off and nothing was said about it in detail. Call slots were provided but for limited times which don’t work if you’re a full time worker.
On completion day I was left in the dark again and given a response of “we are really busy” as to why completion nearly didn’t happen. This is not acceptable when plans are known and my case was previously being dealt with that day.
Post completion communication has been spot on though which is very confusing.

Respuesta de Bennett Oakley
Great experience from minute one. Thorough work to make sure I knew everything I needed to know about the property I was buying. And made the whole process seamless. Would recommend highly

Respuesta de Bennett Oakley
Its was great experience everything went so smodily i am so happy to hear that my re mortgte is been done its was so quick thank you

Respuesta de Bennett Oakley
Everyone we dealt with at Bennet Oakley recently was helpful and pleasant. Made everything easy to deal with.

Respuesta de Bennett Oakley
Thoroughly professional and expedited service from Jessica Hunt and Sheena. Many thanks to you both. You made it happen so seamlessly - for me anyway!

Respuesta de Bennett Oakley
Recommend by a friend for Residential property sale and purchase and have found the staff very helpful.
Would recommend.

Respuesta de Bennett Oakley
I had a mixed experience with Bennett Oakley. While some aspects were handled efficiently, there were delays and communication issues during the process. It felt like more proactive updates could’ve been provided to avoid frustration. That being said, once resolved, the outcome was satisfactory. Room for improvement, but not a complete letdown—4 stars.

Respuesta de Bennett Oakley
Steph was really helpful and reassured me throughout the process whilst also giving me lots of information. Advised on barristers to use and was also mindful of financial situation

Respuesta de Bennett Oakley
Great person to deal with and very good communication

Respuesta de Bennett Oakley
A trusted company, the team take their time to really understand what you are trying to achieve and facilitate this.

Respuesta de Bennett Oakley
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.