Bennett Oakley Opiniones 

152
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had Tim richardson act on my behalf with a complex case. He was great talked me through every step of the way and guided me perfectly i highly reccommend him. 10/10

Valorada con 5 estrellas sobre 5

We chose Bennett Oakley because they were taking part in the St Peter and St James Hospice Will writing scheme. Laura and her team were kind, patient and thorough. It made writing our Wills so straigh... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

If I could have left zero stars, I would of. What a shambles. This business hides behind emails, and scared to pick up the phone to communicate. If you want a painful, lengthy process, which comes... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Looked after my interests all the way through the sale, which took nearly a year after the first buyer pulled out. Negociated the completion date I wanted despite the buyer continually changing her... Ver más

Información sobre la empresa

  1. Estudio de abogados

Escrito por la empresa

Based in Burgess Hill, Hassocks and Brighton. We offer clients friendly, approachable, individualised service. Our firm combines modern technology and business acumen with traditional personalised touches, and highly experienced staff, giving you cost-effective legal advice that you can rely on.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

152 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,3

Todas las opiniones

(152)

26 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

A trusted company

A trusted company, the team take their time to really understand what you are trying to achieve and facilitate this.

26 de marzo de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Mr Newman,

Thank you for your feedback - it is much appreciated.

Kind regards,
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

Very professional

Very professional, Made an up to date Will and registered property at The Land Registry. Thank you 🙏

27 de marzo de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Mr Lace,

Thank you for your feedback - it is greatly appreciated.

Kind regards,
Samuel Cash

Valorada con 5 estrellas sobre 5

Efficient and friendly service from…

Efficient and friendly service from Sarah and her team. The sale was a bit tricky but they dealt with any issues that arose and they kept me fully informed throughout. I will be using their services again without hesitation.
Thank you to Sarah and the whole team at Bennett Oakley, a pleasure to deal with you all, thank you.

16 de diciembre de 2024
Opinión espontánea
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Respuesta de Bennett Oakley

Dear John,

Thank you for your positive feedback - it is much appreciated.

Kind Regards
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

Bernadette helped to make the whole…

Bernadette helped to make the whole process so simple and put us at ease. Thank you so much.

3 de marzo de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Mrs Tynan,

Thank you very much for your kind feedback regarding your experience with Bernadette - it is very much appreciated.

Kind Regards
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

Jessica Hunt offers an outstanding service

Jessica Hunt gave an extremely professional service, and her communication was outstanding. She was so supportive emotionally too.

4 de marzo de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Sara,

Thank you for your kind feedback regarding Jessica Hunt and the service you have received - it is much appreciated.

Kind Regards,
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

Jessica did an amazing job

Jessica did an amazing job. Helpful, friendly and thorough. I had a complicated onward purchase with last minute Probate issues, which Jessica helped resolve quickly ensuring a simultaneous sale and completion. Best conveyancer I’ve used.

28 de febrero de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Thank you for kind feedback. It is very much appreciated.

Kind Regards,
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

A great team

A great team, and enough avenues of communication.

15 de febrero de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear CG,

Thank you for your kind feedback and your experience with regards to communication.

Kind Regards,
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

Highly recommended

Jessica and Sheena have been amazing to work with. Very responsive and supportive. All steps of the process were explained clearly and professionally.

11 de febrero de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Mr Hooker,

Thank you for your positive feedback which is much appreciated.

All the best,
Samuel Cash
Operations Director

Valorada con 5 estrellas sobre 5

Exceptional service

So fast , efficient and very friendly and welcoming. From first e mail to contact with all , from reception onwards. My first time selling a property for someone else and Bennet Oakley make me feel very secure and confident

27 de enero de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Customer,

Thank you for taking the time to leave such positive feedback. It is much appreciated.

Kind Regards,
Samuel Cash - Director

Valorada con 3 estrellas sobre 5

I had a mixed experience with Bennett…

I had a mixed experience with Bennett Oakley. While the process of dealing with my remortgage and transfer of equity was eventually completed, it took far longer than expected—over six months—and there were frequent delays and communication issues along the way. At times, it felt like they were not giving my case the attention it deserved, with errors cropping up and responses to queries being slow. It’s not what I would expect from a professional service. Decent outcome in the end, but the journey was frustrating. 3 stars.

30 de enero de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Yashika,

Unfortunately, I have not been able to track down your matter based on the information on this review. I have requested more information through Trustpilot but unfortunately you have missed the deadline (which Trustpilot sets) for this request.

Please do not hesitate to contact me via email (sc@bennettoakley.co.uk) so we can discuss this further with you.

Many thanks,
Samuel Cash - Director

Valorada con 3 estrellas sobre 5

A very straightforward mortgage switch…

A very straightforward mortgage switch - was done in timeframes but felt we had to do a lot of chasing to get confidence it would happen in time.

Charged £5 for the app which never appeared to be updated.

3 de febrero de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Melanie Duke,

Thank you for providing your feedback. We do ensure that auto updates are sent at key milestones throughout the transaction via the web portal or mobile/email updates (if opted in).

Alongside this, the lawyer in charge of your matter will update you and your broker. I can see from your file that you were kept informed by your lawyer and your matter completed in two weeks from when your documents were returned.

The £5.00 portal charge is something we also get charged which forms part of your chosen lenders portal.

If you would like to discuss this in further detail, then please do not hesitate to reach out to me.

Kind Regards,
Samuel Cash
Director

Valorada con 1 estrellas sobre 5

One to avoid…

Having used this company many times over 3 generations, I would not recommend using them now. Their communication is poor as is their organisation. They are under resourced and unable to cope in holiday periods.

20 de diciembre de 2024
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Susan,

I am sorry that you felt the need to write a review in such terms. While we value all feedback, you were not this firms client for this transaction and our clients never escalated any concerns.

Despite the above, we have taken the time to discuss the issues you brought to our attention and believe we have resolved them. Should you have additional points that require further clarification, please do not hesitate to reach out.

Kind Regards
Samuel Cash
Operations Director

Valorada con 5 estrellas sobre 5

Impressed....

James immediately understood how we wished to proceed with matters and then dealt with things very quickly and sensibly. I am impressed and glad we chose Bennett Oakley.

19 de diciembre de 2024
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Mr Hillier,
Thank you for your kind feedback.
All the best,
Samuel Cash
Director

Valorada con 3 estrellas sobre 5

Bennetts ate good solicitors but…

Bennetts ate good solicitors but occasionally things do not go well as expected by its customers and I fall in that minority group but I am very hopefully that Bennetts will rise to the challenge

5 de enero de 2025
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Abishek,

Thank you for your feedback.

Kind Regards,
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

Both Debbie and Christina have kept me…

Both Debbie and Christina have kept me informed every step of the way and have been supportive when needed

17 de diciembre de 2024
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Mr Atkins,

Thank you for your positive feedback. We wish you every success in your new home.

Kind Regards,
Samuel Cash

Valorada con 1 estrellas sobre 5

Avoid at all costs!

We were given a detailed quote prior to hiring them and we asked to be informed whenever there would be extra fees incurred. We did receive this on occasion for the odd small extra but when we got our final bill we paid 3x our quote. I complained to the solicitor Sarah, and the MD which resulted in a few charges taken off but not all. Furthermore the process was so slow as well plus I didn't feel comfortable asking questions- they were very unapproachable.

9 de diciembre de 2023
Opinión espontánea
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Respuesta de Bennett Oakley

Dear VeraZ,

We are sorry that our services have not met your expectations and we appreciate the opportunity to address your concerns.

At the outset all clients are given a quote with an additional fees and charges sheet. This is because a conveyancing transaction is fluid and factors can arise changing the work which we need to carry out.

The final bill of costs which would include all payments, disbursements and expenses will be a total picture of your transaction. Any additional legal cost added to your completion statement will be from the additional fees and charges sheet outlined at the start of the transaction via email and on the client portal.

I also note a discount was given in this scenario as a gesture of goodwill.

If you would like further clarification on the charges please do not hesitate to reach out.

Kind Regards,
Samuel Cash
Director

Valorada con 5 estrellas sobre 5

My main point of contact was with Karen…

My main point of contact was with Karen White who was very good, by returning calls and email in no time at all, our remortgage was time sensitive and Karen was very efficient from start to finish, I would definitely use Bennett Oakley Solicitors again and would ask for Karen to act on my behalf..

29 de noviembre de 2024
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Max Davidson,
Thank you for your kind feedback.
Kind Regards,
Samuel Cash

Valorada con 1 estrellas sobre 5

Terrible Experience - Avoid this Company

Despite being promised in their initial pack that there would be expert guidance and communication throughout I do not feel I received this. I had to continually chase them just to get the simplest of tasks completed. The online portal never worked for me. Conveyancers are continually on annual leave and there is no-one to cover their work when they are away. After the buyer pulled out of the sale I was hit with extortionate abortive fees, which I paid just so I could terminate my contract with them. The invoices I received were not clearly itemised. Having asked for a copy of my sales file I found that their costs really aren't justified for the little amount of work that was done. I had questions about my sale which I never received satisfactory answers to. In fact, I found my conveyancer Sarah to be unfriendly and cold towards me the entire time. I felt that I was being a burden rather than being represented as a client. As a Shared Ownership customer I used Bennett Oakley as I believed they had a good relationship with Southern Housing so this would speed up the sale. From my experience this was not the case. I knew that selling a property would be stressful but I never expected to feel the level of anxiety that I have done over the last few months through using this company.

24 de noviembre de 2024
Opinión espontánea
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Respuesta de Bennett Oakley

Dear Customer,
We are sorry you feel we have not met your expectations with regards to this matter. As there is no name on your review and you have missed the deadline for a request for further information we are unable to address your points raised. We would like to speak this this through. Please do reach out to me on sc@bennettoakley.co.uk.
Many thanks,
Samuel Cash
Director

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