Today me and my husband went looking for a new mattress we’ve never bought a new one so needed lots of help… thankfully we came to the right store and were met by Kieran who took his time to guide us... Ver más
Localización
Cambiar localizaciónUnit F6b/8 Junction 32 Outlet Village, Tomahawk Way, WF10 4FR Castleford, Castleford, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Salesperson had good knowledge of mattresses I was interested in. Initially I had to lie down in my sleeping position whilst a machine checked the mattress firmness most suited to me. This was really... Ver más
La empresa ha respondido
We were very pleased with the whole experience .reception in store and the quality of the product.the delivery and overall general service I say again we are very pleased
the staff at the Castleford branch [ especially Jim] were extremely helpful as we had to change the order twice and they went to great lengths to ensure we got the correct products.
Información sobre la empresa
Sobre Bensons For Beds - Castleford
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit F6b/8 Junction 32 Outlet Village, Tomahawk Way, WF10 4FR, Castleford, Castleford, Reino Unido
- 1977558010
4,8
Excelente
354 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Helpful assistant
Jim the in store assistant was very good and helpful. He phoned when he said he would and got me a great deal.
10 de abril de 2026
Respuesta de Bensons For Beds - Castleford
Thank you for your feedback! 😊 We’re delighted to hear Jim was so helpful, kept in touch as promised, and secured you a great deal — we’ll be sure to pass on your kind words,
Megan | Customer Care Specialist
The delivery team (Andy and Andy) were…
The delivery team (Andy and Andy) were professional and friendly. Could not have asked for more
17 de abril de 2026
Respuesta de Bensons For Beds - Castleford
Thanks so much! Andy & Andy will be delighted to hear this — double the professionalism 😊🚚
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
Good job🤩🤩
Well informed about the products. Very happy with the service provided
27 de marzo de 2026
Respuesta de Bensons For Beds - Castleford
We appreciate your positive feedback and are so glad you were well-informed and happy with the service that we provided to you!
Team Bensons
Jude was great
The assistant Jude was brilliant and highly recommend her.
The only thing that puzzled me and it was nothing to do with the service was the added costs such as assembly of beds which wasn't mentioned. I just noticed them in the invoice. Costs should be explicit at the time if purchase. An extra £60 plus disposal of £100 which I understood to be _90 is a lot plus delivery . I assume this is your sales policy but costs should be clearer at the time. Also I'm not sure what assembly of a single bed can entail but no option was given.
7 de abril de 2026
Respuesta de Bensons For Beds - Castleford
Sue Mike,
We appreciate your feedback and are happy to hear you had a brilliant experience with our assistant. We'll review how assembly and disposal costs are communicated during purchase to ensure clarity. We want to make sure all potential charges are clear. Thank you for bringing this to our attention.
Team Bensons - Jessica
Respuesta de Bensons For Beds - Castleford
Thank you for your feedback! 😊 We’re really happy to hear you received very good customer service. We appreciate you taking the time to share your experience and hope to see you again soon,
Megan | Customer Care Specialist💜
Excellent service
Excellent service from start to finish.Delivery of mattress excellent.Delivered within time frame given.Helpful staff from instore to delivery drivers.
31 de marzo de 2026
Respuesta de Bensons For Beds - Castleford
We appreciate your fantastic feedback! 😊 We're so pleased to hear you received excellent service from start to finish and that our staff were so helpful. Enjoy your new mattress!
Ex showroom stock
Got an ex showroom mattress and really happy with it.
For the price it is great. I overspent alot on my new bedroom and was happy to have an ex show room mattress.
It's the most comfy mattress I've ever slept on. Like a nice hotel bed. Fits my kingsize perfectly. Would use again and recommend. Delivery company good too.
31 de marzo de 2026
Respuesta de Bensons For Beds - Castleford
Thank you for the great review Victoria! 😊 We’re so happy to hear you’re loving your ex‑showroom mattress—comfort like a hotel bed is exactly what we aim for! It’s brilliant to know it was perfect for your kingsize and great value too. Thanks for the recommendation, and we’ll pass on your kind words to the delivery team as well. Enjoy those comfy nights,
Megan | Customer Care Specialist✨
Respuesta de Bensons For Beds - Castleford
Thank you for the feedback! We’re glad everything was efficient and helpful — just how it should be 😊✨
We're always here if you need anything else,
Megan | Customer Care Specialist
Friendly staff
22 de marzo de 2026
Respuesta de Bensons For Beds - Castleford
Thank you! We’re so glad to hear our staff were friendly — we really appreciate your feedback!
Wishing you all the best until next time,
- Megan at Customer Care💤
Respuesta de Bensons For Beds - Castleford
Thank you for giving us 5 stars! We’re really glad to hear our sales assistant was friendly and informative. 😊 We appreciate you taking the time to share your experience!
Wishing you a peaceful nights sleep,
Megan at Customer Care
Kieran was knowledgeable and explained…
Kieran was knowledgeable and explained the process of selecting the right bed and mattress
19 de marzo de 2026
Respuesta de Bensons For Beds - Castleford
Thank you for your feedback! We’re so pleased to hear Kieran was knowledgeable and clearly explained the process of selecting the right bed and mattress. We really appreciate you taking the time to share your experience with us,
Megan at Customer Care!✨
An amazing experience
From entering the store we were made welcome with a cherry Hello . We had a look around and then Jim approached us asked what we were looking for and proceeded to advise about the different types of mattresses gave us examples of the ones we were wanting and left us to try out different ones. No hard sell . We tried some out and decided on one we wanted. Went to the desk and Jim sorted it all out gave us a couple of dates for delivery the next week and set the process in motion. We were kept informed about our delivery and when the day came we had everything ready. The 2 lads that delivered it were great rang to say they were running early and could they make the delivery sooner which was good for us . They had everything sorted in next to no time they asked if everything was ok and said goodbye and left on to their next job . An amazing job done All in all I would recommend Bensons for Beds to everyone.
22 de marzo de 2026
Respuesta de Bensons For Beds - Castleford
Thank you so much for taking the time to share your wonderful experience with us Mrs Hewitt! From the moment you walked into the store, we're delighted to hear you felt welcomed with a cheerful hello.
We’re so pleased everything went seamlessly from start to finish, and we truly appreciate your recommendation. Thank you again for choosing Bensons for Beds—we're always here to help make your sleep experience the best it can be,
Megan at Customer Care!🛏️✨
No issues
No issues. Buying process was quick and informed. Delivery was efficient, friendly and I was kept updated with timescales. 10/10
22 de marzo de 2026
Respuesta de Bensons For Beds - Castleford
Thanks for the awesome review Chris! So glad the buying process was smooth and the delivery team kept everything friendly, efficient, and right on time.
We hope to welcome you back soon!
Megan at Customer Care💜
Great customer help when deciding on a…
Great customer help when deciding on a bed
8 de marzo de 2026
Respuesta de Bensons For Beds - Castleford
Thank you so much for your lovely review! I’m really pleased to hear you received great support while choosing your new bed — that’s exactly the experience we hope to provide.
If there’s anything more we can help with, please feel free to get in touch,
Megan at Customer Care
Our experience was very pleasant.…
Our experience was very pleasant due to the friendly (while still being professional) members of staff. The staff members could have made the experience EXTRA special if only they had a "coffee machine" 👍🤞😁
21 de febrero de 2026
Respuesta de Bensons For Beds - Castleford
mr andy cain,
We're glad you enjoyed your experience with our team's professionalism. We appreciate your suggestion regarding a coffee machine and will consider it for future improvements. Thanks for the feedback!
Team Bensons
Respuesta de Bensons For Beds - Castleford
Thank you for your lovely feedback — we’re so pleased to hear you received excellent service and are enjoying your fantastic new bed.
Megan at Customer Care
Respuesta de Bensons For Beds - Castleford
Andrew Duffy,
We're glad you had a great experience with our team. Thank you for your positive feedback; we appreciate it a lot.
Team Bensons
Great mattress choices and service was 10/10
Great experience throughout. Kieran in store gave valuable advice and help when choosing the correct mattress for us, very informative! Really happy with the quality of the mattress we ended up purchasing. Delivery was spot on too!
22 de febrero de 2026
Respuesta de Bensons For Beds - Castleford
Thank you for your fantastic review Emily! 😊 We’re so pleased to hear you had a great experience from start to finish. It’s wonderful that Kieran was able to give you such valuable advice and help you choose the perfect mattress — being informative is what he does best! We’re delighted you’re happy with the quality of your new mattress, and that delivery was spot on too. Enjoy every comfy night,
Megan at Customer Care
Respuesta de Bensons For Beds - Castleford
Thanks so much Miss Smith! Wonderful to know you had great, friendly service from such a knowledgeable team member.
Megan at Customer Care🙌
Amazing experience
Amazing experience! Knowledgeable and helpful throughout. Attentive, not pushy and great follow up after conversations. Really happy
19 de febrero de 2026
Respuesta de Bensons For Beds - Castleford
Thank you so much for your amazing feedback Kara! We’re delighted to hear you had such a positive experience. It’s great to know you found the team knowledgeable, helpful, attentive, and never pushy — and that the follow‑up support made a real difference. We’re so glad you’re really happy with your experience,
Megan at Customer Care
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.