Kim the sales executives at Costello has been amazing from start to finish, very knowledgeable and helpful nothing was too much trouble for her and certainly no pressure to buy. Happy to say we have p... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We purchased an inset electric fire which was excellent value for money. The fire looked great in our fireplace and we were very pleased. Unfortunately, the fire developed a fault. I contacted the com... Ver más
La empresa ha respondido
I saw an advert for a media wall, I don’t know much about sizes and what I should get so I messaged Costello, someone named Sam messaged me back very quickly and was lovely, I was told another colleag... Ver más
La empresa ha respondido
What a company!!! From walking in the doors to choosing my products to the fitting! Absolutely first class service. Nothing was to much trouble. The fitters where exceptional!! Honest... Ver más
La empresa ha respondido
Información sobre la empresa
- Fabricante de chimeneas
- también en la categoría
- Tienda para la reforma del hogar
Escrito por la empresa
The Costello Group Ltd Home to Bespoke Fireplaces, Bamboo Charcoal UK, and Valine Fires. At The Costello Group, we bring together three specialist brands to offer high-quality interior solutions for every style and budget. Bespoke Fireplaces Premium electric fireplaces, luxury media walls, and elegant marble fireplace suites, designed to transform your living space. Bamboo Charcoal UK Stylish fluted wall panels for the premium market, alongside versatile budget-to-mid-range options, including flexible painted wall panels. Valine Fires Affordable, high-quality electric fires available both online and in-store. We are the UK's Most Trusted Media Wall Company delivering Nationwide.
Información de contacto
Unit 5 Admin Road , L33 7TA, Liverpool, Reino Unido
- 0151 792 0091
- hello@thecostellogroup.co.uk
- www.bespokefireplaces.co.uk
5,0
Excelente
582 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Exceptional service and products
We visited the showroom back in April looking for a media wall for our lounge (we had looked at several companies but thought that Costello Group had the most choice). We weren’t wrong! It was worth the two hour drive from North Wales. The choice and customer service from this company is exceptional (thanks to Colin for all his assistance on the day).
We ordered a media wall package and fireplace and it was fitted yesterday. The product is of a very high standard and looks great. Huge thanks to Mike and Charlie from the Costello team for the excellent job in installing the media wall.
I would not hesitate to recommend this company.
3 de junio de 2026
Opinión espontánea
Respuesta de The Costello Group
Good Afternoon Mark,
Thank you so much for your wonderful review. We're delighted to hear that your visit to our showroom was worth the journey from North Wales and that you found the perfect media wall package and fireplace with us. Thank you so much for trusting us that the travel would be worth it.
We'll be sure to pass on your kind words to Colin, Mike, and Charlie, who will be thrilled to know their assistance and workmanship made such a positive impression. We pride ourselves on our products and customer service, so its fantastic to hear your feedback.
Thank you for choosing The Costello Group and for taking the time to share your experience. Your recommendation means a great deal to us all, and helps future customers make an informed decision.
Warmest Wishes, Sam
The Costello Group Ltd
Faith was very helpful and organised…
Faith was very helpful and organised everything we needed.
30 de mayo de 2026
Opinión espontánea
Respuesta de The Costello Group
Good afternoon Brian and Diane,
Thank you so much for taking the time to leave a review; Faith will be ever so happy to know she was helpful to you.
Wishing you a lovely afternoon, Sam
The Costello Group Ltd
Outstanding Service from Bespoke Fireplaces!
I cannot recommend Bespoke Fireplaces highly enough. From start to finish, the service was exceptional, and the end result has completely transformed our room.
A special thank you to Mike and Gary, who were absolutely phenomenal throughout the installation. Their workmanship, attention to detail, and professionalism were second to none. They took great pride in their work, ensuring every aspect of our media wall was completed to an exceptionally high standard.
We are absolutely delighted with the finished media wall it looks incredible and has exceeded our expectations. What impressed us just as much was how clean and tidy Mike and Gary kept everything during the installation. At the end of the job, they left the room spotless, which was greatly appreciated.
If you’re considering a media wall or fireplace installation, I would highly recommend Bespoke Fireplaces. Fantastic craftsmanship, excellent customer service, and a truly first-class installation team.
Thank you again, Mike and Gary we couldn’t be happier with the result!
2 de junio de 2026
Opinión espontánea
Respuesta de The Costello Group
Thank you so much for your wonderful review Mr Moore.
We are absolutely delighted to hear that you are so pleased with your new media wall and that it has exceeded your expectations. Customer satisfaction is always our top priority, so it means a great deal to receive such positive feedback.
Mike and Gary will be thrilled to hear your kind words. They take immense pride in their workmanship and always strive to deliver the highest standards of craftsmanship, professionalism, and attention to detail on every installation.
We're also pleased that you appreciated the care they took in keeping everything clean and tidy throughout the project and leaving your home spotless once the work was completed. We always strive to treat others homes as though they were our own.
Thank you for choosing Bespoke Fireplaces and for taking the time to share your experience. It was a pleasure working with you, and we hope you enjoy your new media wall for many years to come.
Warmest Wishes, Sam
The Costello Group Ltd
Bought in taskers aintree
Bought in taskers aintree. Faith the sales rep was very helpful, very clear and couldn’t do enough to help. Top quality materials and can’t wait to see the finish. Would definitely recommend👍🏻
30 de mayo de 2026
Opinión espontánea
Respuesta de The Costello Group
Thank you Antony for visiting our display centre in Taskers and for taking the time to leave us feedback of your visit.
Faith will be ever so happy to know she was able to help and that you are very happy.
Warmest Wishes, Sam
The Costello Group Ltd
Faith was extremely helpful
Faith was extremely helpful. She was able to discuss what options we had to best suit our needs. Even when my mum ordered the wrong size fire she was able to resolve the issues quickly and stress free. Thanks for all your help
30 de mayo de 2026
Opinión espontánea
Respuesta de The Costello Group
Good Morning Lisa,
Thank you so much for your review, I am so pleased to hear that Faith was able to help your Mum and take away any stress.
We really appreciate your business and taking the time to leave a review; Faith will be very happy.
Wishing you a lovely week ahead, Sam
The Costello Group Ltd
Media wall installation
From the initial show room consultation with Nic to the installation with Michael Blackhall we received a 5star service 👍
The range of options for selection and helpful advice offered by the staff in the show room was first rate.
Michael turned up on the day as arranged, respectful of the property and meticulous in his work. The finished installation has completely changed the room for the better, far better than our expectations.
He cleaned up during and after installation, and didn’t leave until he himself and ourselves were completely satisfied with the finished product. Simple outstanding.
Fully recommend the company and Michael the fitter.
29 de mayo de 2026
Opinión espontánea
Respuesta de The Costello Group
Good Morning Barry,
Thank you for taking the time to share such a fantastic review.
We're thrilled to hear that your experience with Bespoke Fireplaces was a five-star one from start to finish. It's wonderful to know that Nick was able to guide you through the showroom consultation, helping you explore the range of options available and find the perfect solution for your home.
We're equally delighted to hear your praise for Michael. His professionalism, attention to detail, and commitment to delivering the highest standards of workmanship are qualities we greatly value. It's fantastic that the finished installation exceeded your expectations and has transformed your room so dramatically.
We'll be sure to pass your kind comments on to both Nick and Michael, who will be delighted to know their efforts made such a positive impact. Thank you again for your recommendation and for choosing Bespoke Fireplaces.
We hope you enjoy your new fireplace for many years to come.
Warmest Wishes, Sam
The Costello Group Ltd
So thankful we chose this company !!
Our beautiful media wall was completed today by Jay and Ash. We are absolutely over the moon with it and could not be happier with the overall experience and service we have received from start to finish with Bespoke Fireplaces/Costello Group. From visiting the showroom and choosing/ordering our media wall and Panoramic X fire from Nick, to the whole process of the build and final finish today by Jay and Ash, who worked non stop with such professionalism and attention to detail, we are truly delighted and totally in love with our media wall. We will not hesitate to recommend you to friends and family, thank you so much ❤️👏👍 🔥
29 de mayo de 2026
Opinión espontánea
Respuesta de The Costello Group
Good Morning Paula,
Thank you so much for your amazing review!
We are absolutely delighted to hear how pleased you are with your new media wall and Panoramic X fire. Knowing that you're over the moon with the finished result is exactly what we strive for.
It's wonderful to hear that Nick helped make the selection and ordering process enjoyable and straightforward, and that Jay and Ash delivered such a professional service throughout the build.
We're thrilled that their hard work has created a feature that you truly love.
We'll be sure to pass your kind words on to Nick, Jay, and Ash; they will be delighted to know they made such a positive impact on your experience.
Thank you for choosing The Costello Group, and for recommending us to your friends and family. We hope your beautiful new media wall brings you many years of enjoyment.
Kindest Regards, Sam
The Costello Group Ltd
Staff very friendly on arrival faith…
Staff very friendly on arrival faith looked after me very friendly and very helpful helped with all my needs even though I kept changing things she had patients would definitely recommend this company and faith as well
11 de mayo de 2026
Opinión espontánea
Respuesta de The Costello Group
Good evening Linda,
Thank you so much for taking the time to leave a review; Faith will be ever so pleased to hear this.
Thanks so much for visiting us and we hope you found everything you were looking for.
Wishing you a lovely weekend, Sam
The Costello Group Ltd
Faith has been AMAZING!
Faith has been AMAZING!! I have had a million and one questions and nothing has ever been too much trouble and she has always been so helpful and very knowledgeable about everything the Costello Group offer. Their range is fantastic and Faith has been outstanding and a true credit to the company! I cannot wait for mine to be installed
28 de mayo de 2026
Opinión espontánea
Respuesta de The Costello Group
Good evening Claire,
Thank you so much for your lovely feedback! We’re absolutely delighted to hear how positive your experience with Faith has been. She truly goes above and beyond for our customers, and your kind words will mean a lot to her.
We’re so pleased that she’s been able to help with all of your questions and guide you through the fantastic range we offer.
Thank you again for taking the time to share your experience, and we’re sure you’re going to love the finished result!
Warmest Wishes, Sam
The Costello Group Ltd
Excellent fire place purchase and…
Excellent fire place purchase and delivery went very smoothly with no issues
17 de enero de 2026
Opinión espontánea
I visited the showroom in Knowsley last…
I visited the showroom in Knowsley last week with the intention of finding out a little more about options for new fire. Really impressed by the showroom, I was looked after quite brilliantly by Faith, who explained everything we needed to know. With her help and guidance, I made a great decision and purchased a fantastic 2 meter wide panoramic fire on the spot. Picked it up an hour later from the depot attached to the showroom. Everything was slick, quick and very easy. The guys at this place are real experts. I’d definitely recommend calling in to see them if you’re looking for some inspiration, information or help. Thank you Faith!
1 de mayo de 2026
Opinión espontánea
Respuesta de The Costello Group
Good Morning Mark,
Thank you for such a fantastic review!
We’re so pleased to hear how impressed you were with the showroom and that everything felt slick, quick, and easy from start to finish.
Faith will be absolutely delighted to hear your kind words; she takes real pride in making sure every customer feels informed and confident in their decision, so it’s great to know she helped you find the perfect panoramic fire.
It’s also great to hear the collection process from the depot went smoothly and that you were able to take your new fire home so quickly!
Thank you again for your visiting us and the recommendation! We really appreciate it.
Enjoy your new fire, and if you ever need anything in the future, we’re always here to help.
Warmest Wishes, Sam
The Costello Group Ltd
I was served by a very lovely young…
I was served by a very lovely young lady named Faith. She was very informative, she knew all the answers to my questions immediately and was very good at helping me decide which styles and colours to choose. She was very patient and was happy to work through all the different combinations and choices with me to ensure I got exactly the right media wall for me.
2 de mayo de 2026
Opinión espontánea
Respuesta de The Costello Group
Good Morning Paula,
Thank you so much for your kind words!
We're delighted to hear about your positive experience with Faith. She truly takes pride in making sure every customer feels confident and supported, so it’s wonderful to know she was able to help you find the perfect styles and colours for your media wall.
We’ll be sure to pass along your lovely feedback to her, it will mean a lot.
Enjoy your new media wall, and please don’t hesitate to reach out if you need anything else in the future!
Thank you for choosing us,
Warmest Wishes, Sam
The Costello Group Ltd
Sophie the lady who served us couldn’t…
Sophie the lady who served us couldn’t have been any better, helpful polite sorted everything for us, we needed the fire asap it was there the next day, she was fantastic even helping fill in the warranty lovely lady x
26 de abril de 2026
Opinión espontánea
Respuesta de The Costello Group
Good Morning Nicola,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Sophie provided such a helpful and efficient experience.
It’s great to know she was able to organise everything quickly for you and assist with the warranty; she’ll be so pleased to hear your kind words.
Thank you very much for taking the time to leave a review.
Warmest Wishes, Sam
The Costello Group Ltd
We’ll be sure to pass this along to her. Enjoy your new fire, and if there’s anything else you need, we’re always here to help!
Ordered my new fireplace from this…
Ordered my new fireplace from this company
From the delivery drivers
Through to Chris on sales
And a massive thanks to Jay the fitter who was there and talked us through every step of the way when the joiner was here for install
Thanks again
Top service
Definitely recommend 👏👏👏👏
29 de abril de 2026
Opinión espontánea
Respuesta de The Costello Group
Good morning Annemarie,
Thank you so much for your kind words! We're delighted to hear you had a great experience from start to finish. I'll be sure to pass your feedback on to Chris, Jay, and the delivery team; they’ll really appreciate it.
It’s fantastic to know Jay helped guide you through the installation process and made everything clear along the way. We’re grateful for your recommendation and hope you enjoy your new fireplace for many years to come!
Thanks again for choosing us 👏
Warmest Wishes, Sam
The Costello Group Ltd
Faith was very informative and helpful…
Faith was very informative and helpful throughout in the store and after purchase. Straight on it with messages back and keeping me up to date. Genuinely a refreshing level of service
18 de abril de 2026
Opinión espontánea
Respuesta de The Costello Group
Good afternoon Greg,
Thank you so much for your kind words!
It’s great to hear that Faith provided such a helpful and responsive experience from start to finish.
We’ll be sure to pass on your feedback, she’ll be delighted to know her efforts made a difference to your experience.
We really appreciate you taking the time to share your feedback.
Warmest Wishes, Sam
The Costello Group Ltd
Luke Riley...Totally first class work …
Luke Riley...Totally first class work Recommend with confidence.
28 de abril de 2026
Opinión espontánea
Beautiful media wall
Just had a bespoke media wall finished and we are absolutely thrilled with it. Jay and the team were so professional and accommodating throughout and the job is finished to such a high standard. Can’t recommend enough!
12 de abril de 2026
Opinión espontánea
Respuesta de The Costello Group
Good Evening Jennifer,
We’re so pleased to hear how happy you are with your new media wall! We are thrilled you have trusted and chosen ourselves, and we’ll be sure to pass on your very kind words to Jay and the team.
Thank you for trusting us with your project and for the recommendation, it really means a lot to us.
Warmest Wishes, Sam
The Costello Group Ltd
One incredible young lady!!
One incredible young lady!!! Her knowledge and communication skills have made my job that little bit easier. Warm welcome and a natural smile. What an asset to your group, I’ll be going back to order a few more items if that’s the standard your staff are setting. Think her name is Sophie.
15 de abril de 2026
Opinión espontánea
Respuesta de The Costello Group
Wow Lee!
This is wonderful to hear, thank you so much for taking the time to not only visit us but to share this!
We’re absolutely delighted that Sophie made such a positive impression. Her knowledge, warmth, and genuine approach are exactly what we strive for across our team, so it’s fantastic to see that reflected in your experience.
We’ll be sure to pass along your kind words to her, she will be absolutely made up.
We look forward to welcoming you back soon and helping you find those next items!
Warmest Wishes, Sam
The Costello Group Ltd
In again to pick materials for our…
In again to pick materials for our media wall and served by Clair.Yet again met with pure professionalism,fantastic support and guidance which has made the whole process of a big job stress free.Thanks to all at Costello Group
18 de abril de 2026
Opinión espontánea
Respuesta de The Costello Group
Good morning Colin,
Thank you so much for your kind words and for visiting us again!
We’re delighted to hear that Clare was able to provide the same high level of professionalism, support, and guidance throughout your journey. Creating a media wall is a big project, so it’s great to know we’ve helped make the process feel smooth and stress-free.
We’ll be sure to pass on your lovely feedback to Clare and the rest of the team. Thank you again for choosing Costello Group; We look forward to seeing your finished media wall come to life!
Warmest Wishes, Sam
The Costello Group
Many thanks to Colin
Many thanks to Colin, really knowledgeable and friendly to deal with, unbelievable choice of quality bespoke fireplaces and media wall designs, it’s our second purchase and would recommend them to anyone looking to upgrade.
18 de abril de 2026
Opinión espontánea
Respuesta de The Costello Group
Good Morning Dave,
Thank you so much for your kind words and for choosing us again, it truly means a lot to have your continued support.
We’re delighted to hear that Colin made such a positive impression; his knowledge and friendly approach are exactly what we strive for across the team. It’s also great to know you’re pleased with the range and quality of our fireplaces and media wall designs.
We really appreciate your recommendation and look forward to helping you with any future projects!
Warmest Wishes, Sam
The Costello Group Ltd
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.