Kim the sales executives at Costello has been amazing from start to finish, very knowledgeable and helpful nothing was too much trouble for her and certainly no pressure to buy. Happy to say we have p... Ver más
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Consulta las opiniones de los clientes
We purchased an inset electric fire which was excellent value for money. The fire looked great in our fireplace and we were very pleased. Unfortunately, the fire developed a fault. I contacted the com... Ver más
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I saw an advert for a media wall, I don’t know much about sizes and what I should get so I messaged Costello, someone named Sam messaged me back very quickly and was lovely, I was told another colleag... Ver más
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What a company!!! From walking in the doors to choosing my products to the fitting! Absolutely first class service. Nothing was to much trouble. The fitters where exceptional!! Honest... Ver más
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Información sobre la empresa
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Escrito por la empresa
The Costello Group Ltd Home to Bespoke Fireplaces, Bamboo Charcoal UK, and Valine Fires. At The Costello Group, we bring together three specialist brands to offer high-quality interior solutions for every style and budget. Bespoke Fireplaces Premium electric fireplaces, luxury media walls, and elegant marble fireplace suites, designed to transform your living space. Bamboo Charcoal UK Stylish fluted wall panels for the premium market, alongside versatile budget-to-mid-range options, including flexible painted wall panels. Valine Fires Affordable, high-quality electric fires available both online and in-store. We are the UK's Most Trusted Media Wall Company delivering Nationwide.
Información de contacto
Unit 5 Admin Road , L33 7TA, Liverpool, Reino Unido
- 0151 792 0091
- hello@thecostellogroup.co.uk
- www.bespokefireplaces.co.uk
5,0
Excelente
582 opiniones
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Had an issue with our fan on the fire
Had an issue with our fan on the fire , the engineer came out sorted same with new part nice lad very professional no mess would highly recommend
16 de abril de 2026
Opinión espontánea
Respuesta de The Costello Group
Thank you Kenneth for leaving your review of your experience. I am pleased we were able to sort your fire for you and that you found our service team very professional.
Wishing you a lovely day, Sam
The Costello Group Ltd
Really helpful over the phone
Really helpful over the phone , made instructions as clear and possible and smooth and easy process to fix my fireplace !
15 de abril de 2026
Opinión espontánea
Respuesta de The Costello Group
Thank you so much for your feedback, I am pleased to hear we were able to help you and that you found the process smooth and easy.
We are always to here to help,
Best Wishes, Sam
The Costello Group Ltd
Fabulous electic fire suite
Had a gorgeous electic fire suite 890hd from Bespoke fireplaces fitted today by brillant workers Gary and Lee. They were very helpful and nothing was too much trouble. Excellently fittef and demonstrated all packaging removed would highly recommend both Gary and Lee and Bespoke fireplaces.
2 de abril de 2026
Opinión espontánea
Respuesta de The Costello Group
Good Morning Paul,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear how happy you are with your new 890HD electric fire suite.
Gary and Lee will be especially pleased to know their hard work, attention to detail, and helpful approach made such a positive impression. We pride ourselves on delivering a smooth, professional installation from start to finish, so it’s great to hear everything was fitted and demonstrated to your satisfaction.
Your recommendation truly means a lot to us, thank you again for choosing and trusting us. We hope you enjoy your new fire for many years to come!
Warmest Wishes, Sam
The Costello Group Ltd
We recently had Mike to install our…
We recently had Mike to install our Media wall, he fid a fantastic job and was very professional in every aspect of the work.
We would highly recommend him for this type of work
13 de abril de 2026
Opinión espontánea
Respuesta de The Costello Group
Thank you so much Peter for taking the time to leave a review.
Mike will be very pleased to hear your feedback and I'd like to thank you for choosing us for your media wall.
Warmest Wishes, Sam
The Costello Group Ltd
Faulty PCB
I contacted the service department to inform them that my fire was no longer fully operational, even though power was reaching the unit. The response was quick, and after a few checks as to warranty validity, I was offered two solutions.
1. Have an engineer come to the house to fix the issue, which would take a number of weeks or:
2. Opt for a self-service option, where a video was sent to demonstrate the process for replacing the PCB that was faulty. The video came with a wiring diagram to ensure the correct wires were switched. There was also the offer of a call whilst I was replacing the unit to talk me through the process.
The part arrived, and I replaced the PCB without any issues. The fire is working perfectly. At every stage, Luke was quick to respond and offered constructive support. I was very impressed.
2 de abril de 2026
Opinión espontánea
Respuesta de The Costello Group
Thank you so much for your detailed review Albert.
We’re really pleased to hear that you had a smooth experience from start to finish and that the self-service option worked well for you.
It’s great to know the video guidance, wiring diagram, and support offered gave you the confidence to carry out the repair successfully.
Luke will be especially glad to hear your kind words, I will be sure to pass them on.
If you ever need anything in the future, we’re always here to help. Enjoy your fire! 🔥
Warmest Wishes, Sam
The Costello Group Ltd
Very professional and prompt
Very professional and prompt
Carried work out efficiently and cleanly
Very polite
10 de abril de 2026
Opinión espontánea
Respuesta de The Costello Group
Thank you so much for your review Jean, I’m so happy to hear your feedback and would like to thank you for trusting us with your home.
Wishing you a lovely weekend, Sam
The Costello Group Ltd
Great Company ' Wow'
Wow, what a great company. If anyone is considering having a Tv media wall installed , i would highly recommend The Costello group - Bespoke Fire Places. Excellent customer service and communication right from the moment we enter the show room and right through to the installation. I would also like to say a massive thank you to Mike the installer for giving us the perfect installation. Mike was very professional and turned up with the right attitude, happy to help and overcome any issues during the installation. The finished product look amazing. Thanks very much to Mike and the full Team at Bespoke Fires.
3 de abril de 2026
Opinión espontánea
Respuesta de The Costello Group
Thank you so much for your amazing feedback Lee, it truly means a lot to the whole team!
We’re delighted to hear you had such a positive experience from your first visit to the showroom right through to installation. Creating a smooth, enjoyable journey is exactly what we aim for, so it’s great to know we delivered on that for you.
A big thank you as well for your kind words about Mike, I will be sure to pass this on to him. He takes real pride in his work, and it’s fantastic to hear how happy you are with the final result.
Enjoy your new media wall, and thank you again for choosing and trusting us.
Warmest Wishes, Sam
The Costello Group Ltd
Prompt and efficient service on…
Prompt and efficient service on repairing our fire. Left site clean and tidy. We’re very satisfied.
27 de marzo de 2026
Opinión espontánea
Respuesta de The Costello Group
Thank you Kathleen for leaving us a review for the service department. I am pleased to hear we were able to repair your fire.
Please do not hesitate to contact us should you require any further help.
Kindest Regards, Sam
The Costello Group Ltd
Came in today to just browse but ended…
Came in today to just browse but ended up purchasing the media wall package thanks to the lovely Faith for helping us decide on what was best and her expertise. Faith was such a lovely girl and mase us feel welcome and made it all very easy.
4 de abril de 2026
Opinión espontánea
Respuesta de The Costello Group
Thank you so much for your kind words Kayleigh.
We’re really glad you had such a positive experience with us.
Faith will be delighted to hear your feedback, she truly takes pride in helping customers find what’s right for them. It’s great to know she made you feel so welcomed and made the whole process easy.
Enjoy your new media wall package and thanks so much for choosing us.
Warmest Wishes, Sam
The Costello Group Ltd
Replace circuit board.
After initial contact with Luke at Bespoke Fireplaces, I was quoted for the company to fit new circuit boards and an installation cost.
Both quoted costs were accepted and the remedial work was completed as scheduled.
My experience of dealing with Bespoke Fireplaces was good and communication with the company was excellent. Many thanks 😊
2 de abril de 2026
Opinión espontánea
Respuesta de The Costello Group
Thank you so much for your kind review John!
We’re really pleased to hear that you were happy with both the work carried out and the communication throughout the process. I’ll be sure to pass your feedback on to Luke and the team, they’ll really appreciate it.
If you ever need anything in the future, please don’t hesitate to get in touch.
Many thanks again, Sam
The Costello Group Ltd
The team always go above and beyond to…
The team always go above and beyond to help when we have had faults with the fireplace Luke has visited us on a few occasions due to issues with our fire he’s always been very friendly and helpful when we have had issues I find the after care service team amazing thanks again Natalie Clarke
2 de abril de 2026
Opinión espontánea
Respuesta de The Costello Group
Thank you so much, Natalie, for your lovely feedback!
We’re really pleased to hear that you’ve had such a positive experience with our aftercare team.
Luke will be especially grateful for the shout-out; he always aims to be as helpful and friendly as possible when resolving any issues.
It means a lot to us that you feel supported even after installation, as we pride ourselves on going above and beyond for our customers.
Thanks again for your kind words, we’re always here if you need anything! 😊
Warmest Wishes, Sam
The Costello Group
Absolute class, already booked our third room
I am absolutely over the moon with this amazing company.. "If you’re looking for a luxury finish, honestly, don't look anywhere else.
We originally went into the Bespoke Fireplaces showroom just looking for one, but the quality was so good we ended up walking out with two!
In the lounge, we went for the Willow media wall. The integrated design and those FluteSlat panels look incredible..it’s turned a plain wall into a high-end cinema space.
For the bedroom, we chose the Lloyd. Even without the fire insert, it works as a stunning, sophisticated feature piece that has completely elevated the room’s decor.
A massive shout-out to the fitting team Jay and Ash…. who came to the house. They were absolutely amazing…totally professional, incredibly tidy, and their attention to detail was boss. You can tell they take real pride in their work;
everything was lined up perfectly and they left the place spotless.We’re so impressed that we’ve already gone back to get our second living room done too.
Highly recommend both of them..From the initial design to the final fit, the whole experience has been faultless. If you want quality products and a fitting team you can actually trust in your home, these are the people to call! Thanks to you all am over the moon… Jay & Ash thanks for your perfectionism .. 🙌🏻 xx
17 de marzo de 2026
Opinión espontánea
Respuesta de The Costello Group
Wow Teri, what an amazing review, thank you so much! 🙌🏻
We’re absolutely thrilled to hear how happy you are with your Willow Media Wall and the Lloyd Wall in your bedroom; turning your spaces into something special is exactly what we aim for, so it’s fantastic to know we’ve hit the mark.
Jay and Ash will be buzzing to read this!
We’ll be sure to pass on your kind words; they take so much pride in their work, and it really shows.
The fact you’ve already booked your third room with us honestly means the world. Thank you for your continued trust and support, it’s been a pleasure working with you and we can’t wait to get started on your next project!
See you again soon 😊✨
Kindest Regards, Sam
The Costello Group
The date for repair was fitted in with…luke
The date for repair was fitted in with my work
The lad who came out was lovely, polite and dressed smart
He was very efficient and had the fire working again in no time
Can't recommend enough
27 de marzo de 2026
Opinión espontánea
Respuesta de The Costello Group
Thank you so much for your review, Luke will be very pleased to hear your wonderful feedback.
Please do not hesitate to contact us should you require any further help.
Warmest Wishes, Sam
The Costello Group Ltd
Incredible
We had an online design consultation that was a little rushed due to the Jan sale ending but we placed our order. There was a little confusion with our colour choices and delivery but after speaking with Chris he pulled out all the stops to get our media wall out to us the next week. We were going to install it ourselves but our local joiner let us down and again Chris stepped in with Jay and Ash coming 10 days later to install the media wall. The service has been second to none, answering messages way beyond work hours and the care and attention to get the right outcome for the customer shone through. The installation team were nothing short of amazing, friendly and explained the process before, during and after the work was done. The result… amazing. The products are brilliant and my living room looks like a boujee hotel! Thank you so much especially to Chris and the installation partners Jay and Ash. Thank you for bringing to life our vision - we love it!
29 de marzo de 2026
Opinión espontánea
Respuesta de The Costello Group
WOW ! Rachael,
Thank you so much for such a detailed and thoughtful review; it truly means a lot to us.
We really appreciate your patience during the initial stages, especially with the time pressures around the January sale. We’re glad Chris was able to step in and get everything back on track quickly for you; that’s exactly the level of service we aim to provide even in our busiest of times.
It’s great to hear that Jay and Ash delivered such a positive installation experience. We’ll be sure to pass on your kind words to them, they’ll be over the moon to know how happy you are with the final result.
Most importantly, we’re thrilled that your media wall has brought your vision to life and given you that “boujee hotel” feel; that’s exactly what we love to create for our customers.
If you have any pictures you would care to share, we would love to see them.
Thank you again for choosing us and for trusting us with your home. If you ever need anything in the future, we’re always here to help.
Best Wishes, Sam
The Costello Group
Great Customer Service and Excellent Products
We purchased a fireplace and found Colin in the showroom to be very helpful and went through everything with us. We only had to wait 2 weeks for the fire to be fitted by Mike and Gary. They discussed each decision we needed to make and went through all the information we needed. They were very friendly and left the house clean and tidy once they had done. We had a little issue after but this was quickly dealt with and sorted. Would highly recommend and the fireplace is lovely.
27 de marzo de 2026
Opinión espontánea
Respuesta de The Costello Group
Good Morning Jacqueline,
Thank you so much for your kind words!
We’re delighted to hear that you had a great experience from start to finish. Colin will be pleased to know his help in the showroom made a difference, and we’ll be sure to pass on your compliments to Mike and Garry as well. It’s great to hear they kept you informed throughout the installation and left everything just right.
We like to always treat others homes like its our own.
I am glad to hear we dealt quickly on the issue that occurred after; we pride ourselves on our aftercare service.
We really appreciate your recommendation and hope you enjoy your new fire for many years to come.
Many thanks for choosing us and please do not hesitate to contact us if we can help you with anything else.
Warmest Wishes, Sam
The Costello Group Ltd
Engineer Luke called here this morning
Engineer Luke called here this morning. He fixed my fire with professionalism. He was helpful, courteous and sorted everything. Tidy worker. I'm very pleased. Thank you Luke.
27 de marzo de 2026
Opinión espontánea
Respuesta de The Costello Group
Hello Christine,
Thank you so much for sharing your review of your engineer visit.
I am pleased we were able to help you with your fire and Luke will be delighted to hear your feedback.
Thank you again,
Warmest Wishes, Sam
The Costello Group Ltd
Magic Mike and Garry!
Just had our Willow Wall package installed by Mike and Garry and whilst usually not one for reviews, I thought it was best to give the a special mention. Really happy with the package itself but moreso with the service as they dealt with my admittedly wonky walls and floor with ease!
18 de marzo de 2026
Opinión espontánea
Respuesta de The Costello Group
Good Afternoon Michael,
Thank you so much for taking the time to leave this, it really means a lot, especially as you don’t usually write reviews!
We’re thrilled to hear you’re happy with your Willow Wall package, and even more so that Mike and Garry made such a great impression. We’ll be sure to pass on your kind words to them; they’ll be delighted!
Enjoy your new space, and thanks again for choosing us ✨
Warmest Wishes, Sam
The Costello Group Ltd
We purchased a panoramic fireplace from bespoke
We purchased a panoramic fireplace from Bespoke which we love. We bought it In 2001 so 5yrs old and it recently stopped working so we contacted bespoke who were very prompt in dealing with it. 1 day later I was contacted by their engineer Luke Riley. He could not have been more helpful! After explaining what was wrong with the fireplace he identified the problem and sent me a tutorial amongst other info that was needed to get the fireplace working again. Being a business owner myself I know how valuable competent hard working professionals are and he is definitely a massive asset to you. Thanks bespoke and Luke, really pleased we are up and running again.
23 de febrero de 2026
Opinión espontánea
Respuesta de The Costello Group
Good Morning Michael,
Thank you so much for your wonderful review! We’re delighted to hear how much you’re enjoying your panoramic fireplace and that our team could help get it back up and running so quickly.
It’s great to know Luke was able to support you so effectively; his knowledge, responsiveness, and willingness to go the extra mile really do make a difference.
We truly appreciate your recognition of his efforts, and so will he; especially coming from a fellow business owner.
Thank you again for your kind words and for choosing Bespoke. If you ever need anything in the future, we’re always here to help!
Wishing you a lovely day, Sam
The Costello Group Ltd
Fantastic after service from Luke.
Fantastic after service from Luke.
We needed a replacement part which was ordered, delivered and fitted in 11 days.very friendly, did what he said he would do and got the fire up and running within an hour. Thanks Luke…
23 de marzo de 2026
Opinión espontánea
Respuesta de The Costello Group
Afternoon Mark,
Thank you so much for your kind words! We’re really pleased to hear you had a great experience with Luke. It’s fantastic that everything, from ordering the replacement part to getting your fire back up and running; was handled quickly and smoothly.
We’ll be sure to pass your feedback on to him. Thanks again for taking the time to share your experience!
Warmest Wishes, Sam
The Costello Group Ltd
Great customer service
We had an issue with our fireplace, and Luke handled it quickly and efficiently. He was professional throughout and got the job done without any hassle.
Thanks, Luke, for your help!
23 de marzo de 2026
Opinión espontánea
Respuesta de The Costello Group
Hello Ami,
Thank you for your kind review! We're so pleased to hear Luke was able to resolve the issue quickly and professionally. We'll be sure to pass on your thanks to him. If you need anything else, we're always here to help!
Warmest Wishes, Sam
The Costello Group Ltd
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