Bestinsurance Opiniones 

95
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I spoke with Customer Support Executive Joe Leman, who was exceptionally polite and handled my request with the utmost professionalism. As promised, he updated the details I had requested within min... Ver más

Valorada con 1 estrellas sobre 5

Will do ANYTHING to get out of paying out on claims. You take out a policy in good faith and then when you actually need it, this company will go to any lengths to squirm out of their contract. Dis... Ver más

Valorada con 5 estrellas sobre 5

Contacted the Support team to inform of them of a change in circumstances. Speedy response and everything updated/completed without any issues.

Valorada con 5 estrellas sobre 5

I purchased a best insurance policy approximately seven years ago. At the time, I didn’t think I would ever need it but purchased as a precaution. The adviser was easy to work with, communic... Ver más

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3,8

Muy bueno

TrustScore: 4 sobre 5

95 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(95)

43 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

SCAM! AVOID!

I took out a policy in good faith with this company. I was made redundant after paying into the policy for over a year. I appled to the company, and it has taken them 5 months to come to a decision...
This decision was that my claim had been declined! Apparently I knew I was going to be made redundant over a year in advance!!
During the five months this company continued to take my premiums at over £100 per month.
They are now saying that they are cancelling my policy!!
I will be contacting the ombudsman first thing tomorrow.
Companies like this SHOULD NOT be allowed to blatantly STEAL from customers.
My payments have totalled over £2000
Please avoid at all costs

30 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not worth it

What is the point of having income protection insurance if you don’t get paid during the unemployment??
Over 76 days already since I am unemployed (until yesterday actually)and still excuse given that claim is under review and no money received as yet.
It’s the biggest scam ever- don’t purchase it; not worth it at all. You better save the money and it will work out the same! Of course you still have to pay them by D/D despite being unemployed otherwise they don’t pay out. They lie; use every excuse to delay the process.
It will all be reported to relevant institutions .

23 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had never looked into income…

I had never looked into income protection before and found the advisor was really informative and knew what they were talking about. Great service and price.

9 de septiembre de 2025
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Respuesta de Bestinsurance

Hi Rachel,

Thanks so much for your feedback — it’s great to know you had a positive experience with us.

We usually gather reviews through Reviews.io (https://www.reviews.co.uk/company-reviews/store/best-insurance), so if you’re happy to share your thoughts there too, we’d really appreciate it. You should have received a link via both email and text to make it quick and easy.

If you ever have any questions or queries regarding your policy in the future, please do not hesitate to get in touch with our dedicated customer support team on 0330 330 9465; alternatively you can email us at customersupport@bestinsurance.co.uk.

Valorada con 5 estrellas sobre 5

Super responsive and very helpful.

Super responsive and very helpful.

4 de septiembre de 2025
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Respuesta de Bestinsurance

Hi Vaishu,

Thank you so much for your review, I'm pleased to hear that you had a positive experience with us.

We typically collect most of our feedback through Reviews.io (https://www.reviews.co.uk/company-reviews/store/best-insurance), and if you wouldn’t mind taking a moment to share your thoughts there as well, we’d be grateful. To make it easy, you should have received a link via email and text.

If you ever have any questions or queries regarding your policy in the future, please do not hesitate to get in touch with our dedicated customer support team on 0330 330 9465; alternatively you can email us at customersupport@bestinsurance.co.uk.

Valorada con 1 estrellas sobre 5

This income protection policy was a trap

This income protection policy was a complete waste of money. The company seems to specialize in finding loopholes to avoid paying out claims.
After being laid off, I was technically without a job for three months. The company used a technicality to deny my claim just asking papers and more papers and look my bank statment of 1 year and even want to ask information not just about my previous company want to ask information from 2 previous companies that I work for, that don't have nothing to do with the process. Their narrow interpretation of "unemployment" meant I got no support from them.
Frankly, this policy did more harm than good. It's a prime example of why you should always read the fine print, and in this case, a reason to avoid this company altogether, this is just scam trap.

15 de agosto de 2025
Opinión espontánea
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Respuesta de Bestinsurance

Thank you for the above review.

We are sorry you are not happy with the claim outcome. For clarity, Best Insurance do not assess claims and therefore we contacted the claims team (ClaimsCog) to understand what has happened to see if we could help in any way.

After speaking with Claims Cog, we understand that your claim is still being assessed and has not been declined. ClaimsCog requested that you contact them as soon as possible so the assessment can continue. We are sympathetic to your situation and are on standby to help where we can, hence if you prefer please contact our dedicated customer support team on 0330 330 9465; alternatively you can email us at customersupport@bestinsurance.co.uk.

Valorada con 1 estrellas sobre 5

Income protection is a scam

Bought Income protection from them. They found every excuse to not pay out which for me was i found a new job too fast. Avoid at all costs. They would get technical with terms like "unemployment". So i was unemployed for 2 months, however 1 was paid in liu and so they said i dont get insurance. This also meant btw that i didnt get universal credit. So basically i was in a worse place in getting insurance with them than i would have been without it. Worst decision i ever made working with them.

11 de julio de 2025
Opinión espontánea
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Respuesta de Bestinsurance

Hi Dominic,

Thank you for your review.

We are sorry you were disappointed with the outcome to your recent unemployment claim; we are certainly sympathetic to your situation. However, following a conversation with the claim administration team, they informed us that you were in receipt of Payment in Lieu of Notice (PILON). Meaning your previous employer had already paid you for that period, as per your contractual agreement with them. Income protection covers you for loss of income and therefore you must NOT be in receipt of, or entitled to, payment in lieu of notice, even if that payment forms part of a settlement or settlement agreement between you and your employer. This is standard across all unemployment income protection policies not just those offered by Best Insurance.

Additionally, when claiming on an Income Protection policy, you must satisfy the waiting period to be eligible to receive at least one benefit payment. Typically, the waiting period will either be 60 or 90-days. So, if you are entitled to PILON, this will delay the start of your waiting period until your lieu of notice period ends and you are no longer in receipt of money from your employer.

That said, I am extremely pleased that you were able to secure a new position so quickly, many other policy holders are not so lucky, hence unemployment income protection provides piece of mind should the search for a new position take long than expected. For clarity, had you been unable to secure a new position, (and subject to the usual claim requirements) you would have been paid a tax-free monthly payment either until you secured a new position or for a maximum of 12 months, whichever was the sooner, thus providing you much needed financial breathing space.

This information would have been made clear when purchasing your policy and was also contained within the policy wording document that was sent following purchase. If you believe that this information was not provided to you then please let us know by contacting our dedicated customer support team on 0330 330 9465; alternatively you can email us at customersupport@bestinsurance.co.uk.

Valorada con 1 estrellas sobre 5

The policy is not worth the paper its…

The policy is not worth the paper its printed on. Scam artists avoid at all costs. They continue to take payments while they investigate claims then make up any reason not to pay out. You might as well just burn your money, avoid at all costs warn all your friends and family to avoid absolute cheaters and scam artists!!

17 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not trust this company

Do not trust this company, the bottom line is they do not want to pay even when your claim is solid, they constantly delay and won’t give a decision let alone pay, I am in the process of formerly complaining which will then go to the ombudsman. Avoid!!!

18 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Again I did not qualify for the…

Again I did not qualify for the criteria of the policy, which I didn't know about, as I had to work 6 months, I didn't make it out of the probation 8th Jan to 7 June this is the second time I haven't been able to claim bad bad bad bad I have emailed them as well read everything and they ask for details all the time and even when you have sent it to them they ask for more, they take ages to respond to emails and always pass the book when you phone

7 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought a policy from best insurance…

I bought a policy from best insurance last year for unemployment cover and I had to recently make a claim as I was made redundant. The claim process was simple and straightforward and was paid my claim with no problem. The stress of being made redundant and then the  thought a stressful claim process was too much but I was surprised to how straightforward it was. Thank you best!

29 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company, easy to deal with

Emily was superb, she made me feel at ease instantly and explained everything in a way that was understandable. The plan was affordable and gave me the cover I wanted. I would highly recommend Emily and Best for a friendly and efficient service

3 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Fraud company. Fraudulent activity / procedure

When they tell you that they will arrange direct debit being setup by third party company that means they will be arranging credit agreement with some 3-party lender which will impact your credit score adversely.

(I had clearly asked to the personnel that would this policy taken by best insurance would cause any negative impact on my credit score, he said clearly no. However, it has impacted my credit score) beware of this fraudulent activity.

They would then tell you that it was your broker/sale process who opt in. They will claim that best insurance is only policy administrator.

However, all the marketing leads are being passed by this company to these brokers. Basically, when you fill the form on their website, they will pass your information to a broker who would say that he is from best insurance. However, best insurance will never take responsibility of the information shared by this broker/sales guy/ whomsoever this guy was.

Pathetic.

They trap you in the way that you could not cancel your insurance in the middle of the term of your policy which you should be able to as per the cancellation terms in the policy. You will have to think twice thrice, because cancellation in middle of the term means that you are breaking credit agreement with the third party which will impact your credit score.

4 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very knowledgeable sales agent

I had a productive conversation with a highly informed sales agent who guided me through a diverse array of products and helped me identify the most fitting policy. The setup process was swift, and I'm satisfied with the coverage I received.

7 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid this company

Avoid this company. You only know how good an insurance company is when you have to make a claim. Utterly deplorable level of customer service who will do anything and everything to invalidate your poilcy. I have reported to the Financial Ombudsman service. Pay a bit extra and go to a more reputable company.

6 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam warning

Scam warning! This company en-debts you to them and marks you on your credit report without telling you. They then refuse to cancel within the time limit and take money from you without permission. I have reported to the Financial Ombudsman service. Avoid at all costs

2 de octubre de 2023
Opinión espontánea
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Respuesta de Bestinsurance

Thank you for your recent emails and for highlighting your concerns to us. For clarity, Best Insurance is the policy administrator, as the administrator of your policy we are not involved in the sales process.

You purchased your policy via your broker, they have access to many different products and therefore can help secure cover without premiums being collected via a premium funding service which always includes a credit agreement.

Please contact your broker regarding these concerns, as the method of your premium collection, and that a credit agreement would be set up, should have been thoroughly discussed and explained as part of the sale process.

Unfortunately, as the policy administrator Best was unaware of your concerns until you raised them, this was after your policy had been incepted and your premium collections had been instructed, which is an automated process.

Following you contacting us we have responded and promptly addressed your issues, we did not receive a response to our communication. When you expressed your desire to cancel the policy, we again responded promptly with a copy of our original email resolution, which sought your preferred course of action.

We did not hear back from you until your broker requested the cancellation on your behalf. Unfortunately, by that time, the first direct debit had already been scheduled and processed.

As the policy administrator Best Insurance strive to provide timely responses, certainly within 24 - 48 hours. You reached out to us via email regarding the issue earlier this week, again we responded accordingly, and the collected premium will be refunded promptly.

Best Insurance apologises for any inconvenience this situation may have caused you, therefore we suggest you contact your broker to discuss any issues you have regarding the sale of the policy and the method of premium collections.

Valorada con 1 estrellas sobre 5

Had to take out a ccj against…

Had to take out a ccj against underwriter but Davies group won't accept any court ruling. Best insurance is a dormant company .

2 de febrero de 2023
Opinión espontánea
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Respuesta de Bestinsurance

For clarity Best Insurance is a trading style of Best Risk Management and Financial Service limited, which is not a dormant company and has been trading since 2009 as a regulated entity. Best Insurance is a policy administrator and provides policy administration services on behalf of the Insurer. Davies Group are claims administrators and process claims on behalf of the insurer, these functions are very different, however we have tried to contact you on multiple occasions going back to 2022 without success or response.
Without understanding the lower detail of your particular situation we cannot comment further on the reasons for the decisions made by Davies Group.

Valorada con 1 estrellas sobre 5

Avoid like the plague!

Changed my bank account and immediately received a letter of default from their debt collector without receiving any letters or calls from Best Insurance. This will have a detrimental effect to my otherwise bullet proof credit rating. They were trying to charge me a fee for the 3rd party contacting me.

Obviously I cancelled the policy immediately. I'm surprised they have any customers.

This company's practice stinks -- Avoid like the plague!

3 de agosto de 2023
Opinión espontánea
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Respuesta de Bestinsurance

We have tried contacting you through trust pilot to request some information so we can look into this further, but unfortunately have not received a response.
Best Insurance use a 3rd party for collection of monthly direct debits however we do not use any debt collectors. If a monthly premium was missed due to change of direct debit details, an automated letter would have been issued to inform you of the missed payment.
If you could please respond to our request for information, we will be happy to look into this further.

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