I spoke with Customer Support Executive Joe Leman, who was exceptionally polite and handled my request with the utmost professionalism. As promised, he updated the details I had requested within min... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Will do ANYTHING to get out of paying out on claims. You take out a policy in good faith and then when you actually need it, this company will go to any lengths to squirm out of their contract. Dis... Ver más
Contacted the Support team to inform of them of a change in circumstances. Speedy response and everything updated/completed without any issues.
I purchased a best insurance policy approximately seven years ago. At the time, I didn’t think I would ever need it but purchased as a precaution. The adviser was easy to work with, communic... Ver más
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 8% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great experience
Great experience, staff were helpful. Made buying the insurance very quick and easy.
SCAM! AVOID!
I took out a policy in good faith with this company. I was made redundant after paying into the policy for over a year. I appled to the company, and it has taken them 5 months to come to a decision...
This decision was that my claim had been declined! Apparently I knew I was going to be made redundant over a year in advance!!
During the five months this company continued to take my premiums at over £100 per month.
They are now saying that they are cancelling my policy!!
I will be contacting the ombudsman first thing tomorrow.
Companies like this SHOULD NOT be allowed to blatantly STEAL from customers.
My payments have totalled over £2000
Please avoid at all costs
Not worth it
What is the point of having income protection insurance if you don’t get paid during the unemployment??
Over 76 days already since I am unemployed (until yesterday actually)and still excuse given that claim is under review and no money received as yet.
It’s the biggest scam ever- don’t purchase it; not worth it at all. You better save the money and it will work out the same! Of course you still have to pay them by D/D despite being unemployed otherwise they don’t pay out. They lie; use every excuse to delay the process.
It will all be reported to relevant institutions .
I had never looked into income…
I had never looked into income protection before and found the advisor was really informative and knew what they were talking about. Great service and price.

Respuesta de Bestinsurance

Respuesta de Bestinsurance
This income protection policy was a trap
This income protection policy was a complete waste of money. The company seems to specialize in finding loopholes to avoid paying out claims.
After being laid off, I was technically without a job for three months. The company used a technicality to deny my claim just asking papers and more papers and look my bank statment of 1 year and even want to ask information not just about my previous company want to ask information from 2 previous companies that I work for, that don't have nothing to do with the process. Their narrow interpretation of "unemployment" meant I got no support from them.
Frankly, this policy did more harm than good. It's a prime example of why you should always read the fine print, and in this case, a reason to avoid this company altogether, this is just scam trap.

Respuesta de Bestinsurance
Income protection is a scam
Bought Income protection from them. They found every excuse to not pay out which for me was i found a new job too fast. Avoid at all costs. They would get technical with terms like "unemployment". So i was unemployed for 2 months, however 1 was paid in liu and so they said i dont get insurance. This also meant btw that i didnt get universal credit. So basically i was in a worse place in getting insurance with them than i would have been without it. Worst decision i ever made working with them.

Respuesta de Bestinsurance
The policy is not worth the paper its…
The policy is not worth the paper its printed on. Scam artists avoid at all costs. They continue to take payments while they investigate claims then make up any reason not to pay out. You might as well just burn your money, avoid at all costs warn all your friends and family to avoid absolute cheaters and scam artists!!
Do not trust this company
Do not trust this company, the bottom line is they do not want to pay even when your claim is solid, they constantly delay and won’t give a decision let alone pay, I am in the process of formerly complaining which will then go to the ombudsman. Avoid!!!
Again I did not qualify for the…
Again I did not qualify for the criteria of the policy, which I didn't know about, as I had to work 6 months, I didn't make it out of the probation 8th Jan to 7 June this is the second time I haven't been able to claim bad bad bad bad I have emailed them as well read everything and they ask for details all the time and even when you have sent it to them they ask for more, they take ages to respond to emails and always pass the book when you phone
I bought a policy from best insurance…
I bought a policy from best insurance last year for unemployment cover and I had to recently make a claim as I was made redundant. The claim process was simple and straightforward and was paid my claim with no problem. The stress of being made redundant and then the thought a stressful claim process was too much but I was surprised to how straightforward it was. Thank you best!
Great company, easy to deal with
Emily was superb, she made me feel at ease instantly and explained everything in a way that was understandable. The plan was affordable and gave me the cover I wanted. I would highly recommend Emily and Best for a friendly and efficient service
Fraud company. Fraudulent activity / procedure
When they tell you that they will arrange direct debit being setup by third party company that means they will be arranging credit agreement with some 3-party lender which will impact your credit score adversely.
(I had clearly asked to the personnel that would this policy taken by best insurance would cause any negative impact on my credit score, he said clearly no. However, it has impacted my credit score) beware of this fraudulent activity.
They would then tell you that it was your broker/sale process who opt in. They will claim that best insurance is only policy administrator.
However, all the marketing leads are being passed by this company to these brokers. Basically, when you fill the form on their website, they will pass your information to a broker who would say that he is from best insurance. However, best insurance will never take responsibility of the information shared by this broker/sales guy/ whomsoever this guy was.
Pathetic.
They trap you in the way that you could not cancel your insurance in the middle of the term of your policy which you should be able to as per the cancellation terms in the policy. You will have to think twice thrice, because cancellation in middle of the term means that you are breaking credit agreement with the third party which will impact your credit score.
Best ever insurance company.
Great coverage options
Professional,dedicated and skilled sales team, and great customer support.
Very knowledgeable sales agent
I had a productive conversation with a highly informed sales agent who guided me through a diverse array of products and helped me identify the most fitting policy. The setup process was swift, and I'm satisfied with the coverage I received.
Avoid this company
Avoid this company. You only know how good an insurance company is when you have to make a claim. Utterly deplorable level of customer service who will do anything and everything to invalidate your poilcy. I have reported to the Financial Ombudsman service. Pay a bit extra and go to a more reputable company.
Scam warning
Scam warning! This company en-debts you to them and marks you on your credit report without telling you. They then refuse to cancel within the time limit and take money from you without permission. I have reported to the Financial Ombudsman service. Avoid at all costs

Respuesta de Bestinsurance
Had to take out a ccj against…
Had to take out a ccj against underwriter but Davies group won't accept any court ruling. Best insurance is a dormant company .

Respuesta de Bestinsurance
Avoid like the plague!
Changed my bank account and immediately received a letter of default from their debt collector without receiving any letters or calls from Best Insurance. This will have a detrimental effect to my otherwise bullet proof credit rating. They were trying to charge me a fee for the 3rd party contacting me.
Obviously I cancelled the policy immediately. I'm surprised they have any customers.
This company's practice stinks -- Avoid like the plague!

Respuesta de Bestinsurance
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







