Bestinsurance Opiniones 

If I could do a zero I would. Had a policy didn't pay out. Don't waste your money.

I've interacted with the client service team to update my address and ask some general questions about the policy. Spoke to Al, call answered in 2 rings, address updated, questions answered which transpired i was not entitled for lower premiums after a review (only downside here is that I didn't receive the communication on this - it was sent in october, so may have missed in my emails or junk folders). The policy documents were reissued on the call and received. This is of course based on my service experience, and not a claim interaction.

Many of the reviews I have read are based on ease of purchase of a policy. Of course!
However, when you legitimately need to make a claim, this is where the fun begins. I was made redundant from my job after 24 years' service December 2021. The first payment I received was in June 2022 and that only after a great deal of effort, wrangling etc to prove that I was indeed unemployed. I understand that people have perhaps abused the system, but the jumping through hoops every month to claim what is rightfully yours (because you've paid very high monthly premiums for it) is stressful and leaves a very sour taste indeed. It could be that all insurance companies act in this manner - I don't know; I'm not in the habit of making claims, but I do know it's not been an easy time to actually get the underwriters to pay ... I believe one is eligible to claim for a period of up to 12 months. Having received 3.5 months at this stage, I was advised in writing this week that my policy won't be renewed in November because I'm too old!!! Food for thought here, Ladies and Gentlemen.

What a great service!
I enquired about Life insurance, spoke to a specialist called Emily and after a great conversation about my needs, I have saved a fortune on all my protection. I now have life, critical illness and my income protection done, saving me over £180 per month. Now I am waiting for my house insurance to come up for renewal and I will call Emily

I was insured with them 8 year. They randomly trebled my insurance then canceled it for no reason. They told me I could take out another policy if I liked but I'd have to start again from scratch. Click on their google reviews and you'll notice that the 5 star reviews come from people who review companies world wide.... hmmmmm

Great service, very professional, courteous staff and an excellent management team! I'd highly recommend anyone buying insurance!
Thank you

Amazing service, very helpful and understanding. I would recommend to everyone

Great service from Best, super easy process. Spoke with Jake who sorted the policy, very friendly and efficient. Will be recommending to others!

Great service, very professional, courteous staff and an excellent management team! I'd highly recommend anyone buying insurance!

WOW! GREAT call with Best Insurance, I called to get a quote for my income protection and life insurance.....no pushy salesmen, no tactical selling or scaremongering, and they didn't relentlessly call me, which I've had with other providers. Emily looked after me through my whole journey.
Great customer service with a girl called Holly when I called in to change my email address. They couldn't do enough to help me.
Good service will always get my business

I am extremely impressed with service provided. The information was given in a clear and concise manner with no pressure to agree to purchase.
When I was not able to take calls, the consultant sent me an email with the insurance policy details when I was able to phone back and I left a message, I received a prompt call back.
The policy was very good cover and very competitive.
Will definitely recommend.

After 7 years of 60 a month premiums this month 230!. No communication from them. Not happy and will be taking this up with the insurance ombudsman as they have basically got you. After all these years and when you may need it they do you over. I will be cancelling and feel robbed like many. Do not use this company.

Do not use this company they are cons they doubled my premium without my knowledge
Or consent and breached GDPR and sent a letter with all my information on to an incorrect address. Customer service don’t care and they’re exploiting the fact no insurers are currently offering income protection so they think they can get away with doubling premiums you should be ashamed! I hope you go under and never sell another policy ever again. Anyone with any sense CANCEL your policy before they Rob you

Bad services, no communications, after 1 year they doubled my premium without my knowledge or signature, and they offering nothing for the money. Is an rubbish low level scam!!!!!

DO Not use this company;doubled premium last year after having policy for several years and they are now doubling it again . Will cancel my policy

No scruples disgraceful company

Horrendous company, no moral compass

Absolutely disgusted to receive a letter today advising that my policy premiums are being hiked up to an unaffordable amount after being a loyal customer for a number of years. I am now forced into an extremely vulnerable position which could potentially ruin my future if the worst does happen and I am no longer covered. I will be writing to the ombudsman and seeking legal advice, this is appalling all the wasted premiums paid for absolutely nothing. Many sleepless nights ahead!

Like so many that have already commented on Best Insurance income protection policy premium increases, I received an email in July varying the conditions of the my original insurance policy. Anniversary reviews have been removed to allow them to increase my premium from £60pm, £80pm then £149pm in the space of 6 months. Is this actually allowed? What's worrying is if I keep paying the increases what will it be in 6 months, £250pm. Really poor unethical behaviour and needs regulatory action as it feels very much like mis-selling, Appalling company!

Profiteering during a Pandemic!

I renewed my policy with Best Insurance in November 2020 at a price of £53 a month. During December they notified me it would increase to £66. They have written to me this week and stated the policy will now increase to £124 a month. This is unaffordable and I’ve had to cancel the policy which leaves me in a very vulnerable position.

Insurers are currently not taking on new income protection customers, which Best Insurance know, and this price increase is nothing but an attempt to exploit existing customers.

Complaint logged with the Ombudsman and I have notified the FCA (the regulator of Best Insurance)of these unfair practices.

Premium went from £48 in September 2019 to £65 in September 2020. Just had another letter saying its gone up to £114!!!!

Exploiting their customers knowing they won't cancel policy in this climate.

I'll be writing to the ombudsman