Big Apple Buddy Opiniones 

I ordered a Coach Erin bag for my daughter's birthday. The bag is not available in the UK, so the only option was to try and get delivered from somewhere in the US. Discovered the Big Apple Buddy website and checked out the reviews on Trustpilot to make sure I wasn't about to be ripped off. Ordered the bag on 2nd Oct and it arrived on 19th. The ordering process was very easy and all the shipping and handling fees were clearly laid out. I already knew I would need to pay UK import taxes and the BAB website also pre warns you that you will need to pay these before your item is delivered. I would definitely use BAB again and would highly recommend them.

I ordered 3 pairs of Lucky Brand Jeans via Big Apple Buddy…
You can’t order directly from their website outside of America so using Big Apple Buddy was a useful workaround…

I gave BAB the details of what I wanted & they provided me with a quote within 24 hours…

It was then up to me whether to take on the order or not…

Once I decided to proceed, the consignment took a few days to reach their warehouse from where they dispatched it to me via Fed Ex…

The whole process took about a week & a half…

I am extremely satisfied with my experience with Big Apple Buddy!

My order was processed and shipped incredibly quickly. The service was outstanding, not only in terms of efficiency but also thanks to the kindness and professionalism of the team.

I especially appreciated the thoughtful little touches that made all the difference: a lovely handwritten note included in my package, as well as a follow-up email to make sure I had received my order and that everything had gone smoothly.

It’s truly refreshing to come across a company that genuinely cares about its customers and goes the extra mile to provide such excellent service.

A huge thank you to the entire team for your efficiency, kindness, and attention to detail. A fantastic experience from start to finish, and I would highly recommend Big Apple Buddy without hesitation!

Great valet type service. Communication was excelent and prompt. Even got a personalized note with my packet. It´s the attention to the little details that matters. Will use again.

I ordered a Coach bag which I couldn't source anywhere in the UK. I researched the company in terms of reviews, delivery, customer services, tax charges and decided to order. I'm so glad I did. I was kept informed throughout, delivery was when they said it would be and import charges were what I expected. No hidden charges and a really good shopping experience. Highly recommend.

Excellent process with actual customer service! First the ordering process was easy, the tracking accurate, the driver called me as I was not home at the time making it easy for me to let him know where to leave it. Secondly and the best they emailed me to make sure I received my package and was happy with the service allowing me an opportunity to deal with any issues!
Well done guys 5 stars!

The owners have no idea of what customer service is
They won’t take accountability for their miss communications and if you raise a complaint they black list you

amazing experience with big apple buddy! i ordered the meta starfire kylie edition and it arrived to the uae in literally just one week. the packaging was excellent, and the customer service was even better. they followed up after delivery to make sure everything arrived safely and that i was happy with my order. special thanks to phillis chan (co-founder) for the great service and reliability. definitely recommend! 🤍

I was very happy with Big Apple Buddy service. The item I ordered was exactly what I wanted,I could not get that item in Ireland. It arrived within 2 weeks from USA. I definitely will order again

Was honestly skeptical at first but they did everything so professionally and efficiently. I got my bag in 2-3 weeks which buying FROM the coach store in the states and delivering to asia, is considered already really fast. Not as expensive as I thought it would be as well. Awesome!

The Service was good. The item i purchased took a while to arrive in their facillity but the shipping was faster then i expected. I used Paypal as a payment method but i dont know if it was Paypals fault because sometimes when i tried to buy my stuff it wouldnt load the Paypal login. But thats the only Negative thing i have to say.

No hassle. Prompt service, and they were keen on fulfilling my needs.

I ordered a coach bag to be delivered to Saudi Arabia and the experience was amazing. They found the bag I want which was sold out everywhere and it arrived to me within 10 days. Thank you so much Big Apple Buddy

Ordered a meta glasses from us to nz with big apple buddy. My delivery was fast, I got updates and tracking on my parcel. No extra taxes on top, just paid on the website. Easy and fast service, Recommend!

I order a device to deliver to the UAE. The experience was great, they ordered the (electronic) device for me very quickly and shipped it to me as soon as they received it. The delivery process went smoothly, no issue with customs. Would recommend.

I ordered an item through Big Apple Buddy, but I decided to cancel the order before the item had arrived at their facility or been shipped to me.

The cancellation was accepted, and I received a refund of US$1,132.91. However, I was charged non-refundable fees of $50 service fee and $29.57 card fee, meaning I lost money despite cancelling before receiving the product.

I understand that businesses may have cancellation policies, but I believe these charges should be clearly highlighted before customers place an order. The overall experience was disappointing because I expected a full refund when cancelling before delivery.

I hope Big Apple Buddy improves transparency about cancellation fees so customers can make a fully informed decision before ordering.

Great Company! I am very impressed

Awesome way to access US products when the manufacturers don't ship to NZ. Easy and transparent. Thanks heaps.

It took me a long while researching difference sellers of the third gen, 2K wired Google doorbell, only available from the USA. I finally settled on big Apple Buddy. I'm very glad I did. All the information I needed was on the website clearly spelled out with all the prices, taxes and delivery included. And it was the best price I could find too.

I was trying to purchase a US only product unavailable in the UK and came across bigapplebuddy.com purely by
accident but I’m glad I did.I’ve been scammed before and it took some due diligence before I committed to the purchase. The process was seem less and as stated and every email was responded to by the co founder of the company. You felt you were their only customer and a greeting card was included in the package.Brilliant service.