Excellent company selling Excllent products. I will always purchase my vitamins from Bio Care. Customer care is second to none With help and advice only a phone call away. NO AI.
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Bio-care are an extremely efficient company. They provide really beneficial supplements and they are very prompt with our orders with no cut off time apart from closing at the end of the day.
La empresa ha respondido
Love the products form this company which are cleaner than most supplements that use synthetic ingredients. The speedy delivery is a bonus too. Also, the fact that you have experts you can speak to in... Ver más
La empresa ha respondido
I take bio-acidophilus forte plus on a regular basis as I have had stomach issues in the past, I am happy with the product and I have not had stomach issues for a while which is a good thing:) I call... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre BioCare
Escrito por la empresa
At BioCare, we care. And have done for over 35 years. We care about helping people around the world be the healthiest version of themselves. We do this by creating advanced, effective food supplements without the use of unnecessary additives, made in the UK. And we pride ourselves on giving free expert advice, support and education.
While we've been here for over 35 years, we haven't stopped challenging and pushing forwards, always seeking a greater understanding: of health so we can continue to be the trusted experts, of science and research so we can formulate the right solutions and of our customers' needs.
BioCare has always been focused on playing a key role in shaping a healthier society - locally, nationally and around the globe. Not only researching and developing the most effective solutions but also offering the highest levels of advice, support and education.
- The brand you can talk to – Free advice from our Clinical Nutritionists Team 5 days a week.
- Clinically effective solutions - developed over 35 years
- Free Delivery - on every order over £40
- Next Day Delivery – for orders placed before 5pm
Información de contacto
1 Hedera Road, B98 9EY, Birmingham, Reino Unido
- 0121 433 3727
- customerservice@biocare.co.uk or clinicalnutrition@biocare.co.uk
- www.biocare.co.uk
4,9
Excelente
7 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent A* Super quick delivery
22 de junio de 2026
Respuesta de BioCare
Dear Janice,
Thank you for your fantastic review! We're delighted to hear you were pleased with our delivery. Your A* rating means a lot to us, and we really appreciate your support!
Kind regards
BioCare Customer Care Team
Website easy to navigate
Website easy to navigate, always a professional to offer advice, next day delivery if ordered early, now I never bother with other companies, I always order from BioCare.
22 de junio de 2026
Respuesta de BioCare
Dear Carol,
Thank you so much for your wonderful review! We're delighted to hear that you find our website easy to navigate, value the advice from our team, and appreciate our next day delivery service. It means so much to know that you've chosen BioCare as your trusted supplement provider.
Thank you for your continued support—we're delighted to be part of your health journey.
Kind regards
BioCare Customer Care Team
Awful head sickness & nausea.
Both me and my partner have been taking the Adult multivitamin and mineral supplement for a good few months now. At first, it was fine I used to take it with yoghurt in the morning and was fine. In the past 2 months I’ve been trying to figure out what keeps making me feel sick, so I stopped taking this. Upon starting again, the head sickness and stomach nausea was overwhelming and I realised it was this supplement. It appears to me, that the only time I dont feel sick is if I take this with yoghurt but if I have toast or cereal and then take this, it literally makes me feel ill. It’s awful. So I’m no longer buying this and switched to Cytoplan.
4 de julio de 2026
Opinión espontánea
Respuesta de BioCare
Dear Customer,
We are sorry to hear about your experience with our product and thank you for sharing the feedback.
We strongly value this feedback and would like to find out more about your experience with the product.
Would you please email your feedback to clinicalnutrition@biocare.co.uk or call our nutrition team on 0121 433 8702, we will be available Monday-Friday from 9am-5pm and we can provide a solution for you.
Kind regards
BioCare Clinical Nutrition Team
I have been taking Female Multivitamins…
I have been taking Female Multivitamins for nearly 20years, since my cancer event. And have never looked back ,I swear by them and will continue to for another few years I hope . Nearly 90 and feel 60 .
19 de junio de 2026
Respuesta de BioCare
Dear Barbara,
Thank you so much for sharing your experience with us. We're delighted to hear that our Female Multivitamins have been part of your routine for nearly 20 years. We truly appreciate your continued trust and support.
Thank you for choosing BioCare.
Kind regards
BioCare Customer Care Team
Always good service and great products
As always I dealt with a very professional kind individual over the phone. Parcel arrived, well wrapped and undamaged the next day and products, as ever, doing their job.
19 de junio de 2026
Respuesta de BioCare
Dear Linda
Thank you for your feedback.
We're delighted to hear that you received professional and friendly service over the phone, that your order arrived promptly and in perfect condition and that you're continuing to see great results from our products. We really appreciate your continued support.
Kind regards,
BioCare Customer Care Team
Excellent service.
Very swift processing and care taken in ensuring effective delivery.
17 de junio de 2026
Respuesta de BioCare
Dear Christine
Thank you for your feedback.
We're so pleased to hear that you were happy with our swift processing and the care we took to ensure your order arrived safely.
Thank you for your continued support.
Kind regards,
BioCare Customer Care Team
Administrative errors!
I spoke with a member of Biocare's customer services team.
Despite trying to explain the situation several times, unfortunately the advisor did not seem to grasp or understand the nature of my enquiry.
There were some awkward silences during the call hence I felt the need to email my enquiry to the customer services team direct.
To explain the background to this saga, initially I placed an order with Biocare in 2023, believing I had checked out as a guest. Unbeknown to me, the order had created a biocare account.
Fast forward to the present, I recently decided to place an order online with Biocare.
During this process, the system suggested I had an account registered with Biocare.
As a result, I clicked on the forgotten password tab and was able to login to see my account history showing the one previously placed order in 2023.
On this occasion and whilst checking out during my purchase, I noticed my name to have been specified twice for some reason and there was no space in between the first and second line of my address.
AFTER placing my new order, I then went to edit my details on the account and realised that my name had also for some reason been specified in the 'company' section of the address details as well as there being no space in between the first and second line of my address.
This seemed to explain why my name had been specified twice on the invoice.
As I am private customer who does not have a company, this was obviously an error and the company field should have been left blank.
As a result, I corrected my details, removing my name from the 'Company' tab and corrected the formatting of my address.
It was clear that the errors had occurred following my initial order in 2023, as the first invoice shows my details accurately whilst the latest invoice shows it with the errors detailed above.
Having brought these administrative errors to the attention of customer services, I was told the option of a guest account was not available when I placed my first order in 2023, hence the creation of an account.
I was assured that my details had since been corrected by them (which is nonsense as I had done this myself before reaching out to Biocare).
I then decided to request the deletion of my Biocare account under GDPR.
However, after discussing the matter at length with the customer service advisor dealing with the issue, I wanted to give Biocare another chance for future orders and decided to revoke my account deletion request.
I was also asked to send a screenshot showing the duplication of my name and incorrect formatting of my address from my latest invoice for further investigation.
As a result of doing so, I was contacted again by Biocare customer services with a PDF email showing my latest invoice, which showed my name and address details in the correct format!
Instead, the errors seemed to have been blamed on a system formatting issue.
The advisor also stated that their colleague would be in touch regarding my privacy request (despite the fact that I decided to revoke the request!)
Whilst these issues may appear minor, I am highlighting them as they appear to show the lack of integrity of Biocare's customer services as well as the lack of attention to detail to customer details and requests.
A plausible explanation may have been the fact that Biocare's systems had been upgraded (as suggested in another review) hence the discrepancies.
On a positive note, I have received my order in a timely fashion in suitable packaging.
30 de junio de 2026
Opinión espontánea
Respuesta de BioCare
Thank you for taking the time to share your feedback. We're sorry to hear that you were left feeling disappointed by our service. We had understood that your concerns had been resolved, so we're sorry to learn that you still felt they hadn't been fully addressed.
We appreciate you bringing your experience to our attention and have shared your comments with the relevant teams for review.
We're pleased to hear your order arrived promptly and was well packaged, and we hope we'll have the opportunity to provide you with a better experience in the future.
Kind regards
BioCare Customer Care Team
Respuesta de BioCare
Dear David
Thank you for your feedback.
We're delighted to hear you were happy with our competitive prices and prompt delivery. We really appreciate your support.
Kind regards,
BioCare Customer Care Team
Excellent product Magnesium Glycinate
Excellent product Magnesium Glycinate - really helps with muscle cramps. As always wonderful customer service. Thank you
15 de junio de 2026
Respuesta de BioCare
Dear Rosie
Thank you for your feedback.
We're delighted to hear that our Magnesium Glycinate has been helping with your muscle cramps. It's also wonderful to know you've had a great experience with our customer service. We truly appreciate your support.
Kind regards,
BioCare Customer Care Team
Respuesta de BioCare
Dear Katy
Thank you for your feedback.
We're delighted to hear you found the online ordering process smooth and hassle-free and that your order was delivered promptly. We really appreciate your support.
Kind regards,
BioCare Customer Care Team
Respuesta de BioCare
Dear Jo
Thank you for your feedback.
We're so pleased to hear the whole process was speedy and that you were happy with your experience.
Kind regards,
BioCare Customer Care Team
Speediest of deliveries
I ordered mid afternoon on a Monday and the package arrived Tuesday morning.
15 de junio de 2026
Respuesta de BioCare
Dear Margaret
Thank you for your feedback.
We’re really pleased to hear your order arrived so quickly. We ship all orders placed before 5pm the same day via Royal Mail Tracked 24, so they should arrive the next day, and we’re glad this was the case for you.
Kind regards,
BioCare Customer Care Team
Very prompt delivery
15 de junio de 2026
Respuesta de BioCare
Dear Nicholas
Thank you for your feedback.
We're delighted to hear your order arrived promptly.
Thank you for your continued support.
Kind regards,
BioCare Customer Care Team
Excellent service
Easy to order and dispatched for immediate deleivery Excellent service
15 de junio de 2026
Respuesta de BioCare
Dear Geoffrey
Thank you for your feedback.
We're delighted to hear you found the ordering process easy and that your order was dispatched promptly.
Thank you for your continued support.
Kind regards,
BioCare Customer Care Team
Product arrived very promptly and all…
Product arrived very promptly and all was in order
14 de junio de 2026
Respuesta de BioCare
Dear Maggie
Thank you for your feedback.
We're delighted to hear that your order arrived promptly and that everything was just as expected. We really appreciate your support.
Kind regards,
BioCare Customer Care Team
Vitamin D spray
I have used the Vitamin D spray in the past and I found this product exceptionally good. I decided to purchase for the second time because I believe in the outstanding quality of the products offered by Biocare
12 de junio de 2026
Respuesta de BioCare
Dear Sevdalena
Thank you for your feedback.
We're delighted to hear that you've had such a positive experience with our Vitamin D Spray and chose to purchase it again. It means a great deal to know you value the quality of our products. We truly appreciate your support and look forward to continuing to be part of your wellbeing journey.
Kind regards,
BioCare Customer Care Team
Great!
Great! Good quality supplements with no added rubbish. I used bio care pregnancy supplements during pregnancy and am now using their immune complex. I find I pick up less colds and bugs while I’m taking them and have more energy. Would recommend. Delivery is always quick and reliable.
2 de junio de 2026
Respuesta de BioCare
Dear Eliese
Thank you for your feedback.
We're so pleased to hear you've trusted our supplements throughout your pregnancy and are continuing to benefit from our Immune Complex. It's wonderful to know you've noticed a difference in your energy levels and resilience and we're delighted that our fast and reliable delivery has met your expectations too.
Kind regards,
BioCare Customer Care Team
The efficiency of the order along with…
The efficiency of the order along with an excellent product
12 de junio de 2026
Respuesta de BioCare
Dear Chrys
Thank you for your feedback.
We're delighted to hear that you were pleased with both the efficiency of the ordering process and the quality of the product.
Kind regards,
BioCare Customer Care Team
First class service
The service and advicd I had was first class and much appreciated
11 de junio de 2026
Respuesta de BioCare
Dear Mrs Thomas,
Thank you for your kind review.
We're delighted to hear that you received first-class service and advice. Providing helpful, knowledgeable support is something we take great pride in, so it's wonderful to know your experience met your expectations.
Thank you for choosing BioCare. We truly appreciate your feedback and look forward to supporting you again in the future.
Kind regards
BioCare Customer Care Team
Collagen
I wanted to take advantage of the new product - Collagen. The next day service and delivery was excellent. I look forward to benefit from its properties. Thank you.
11 de junio de 2026
Respuesta de BioCare
Dear Chris,
Thank you for your lovely review.
We're so happy to hear that your order arrived quickly and that you were pleased with our next-day delivery service. We hope you enjoy the benefits of our Collagen, and that it becomes a valuable part of your wellbeing routine.
Thank you for choosing BioCare. We really appreciate your custom.
Kind regards
BioCare Customer Care Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.