I bought two trees, a Chinese elm and a Fukien tea tree, and before placing my order, I asked whether they could be supplied in similar pots because I planned to display them together. The customer... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Quick delivery and well packed. Great experience with bonsai direct since purchasing my indoor Chinese elm. Never had any issues with any of my purchases and a trustworthy company, I won't go anywhere... Ver más
La empresa ha respondido
best bonsai company i could buy from im always draw to there tiktok lives as they are fun and engaging and its made to feel like a community they are always helpful when it comes to questions. Deliver... Ver más
La empresa ha respondido
Really good website...easy to navigate...everything arrived safely and quick...being new to hobby and first try at bonsai...so bought kit ..couldn't be more pleased...get to grips with this one... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de bonsais
- también en la categoría
- Tienda de regalos
Escrito por la empresa
Bonsai Direct is a specialist bonsai nursery and the UK’s leading seller of bonsai gifts, offering unique and meaningful presents for all occasions—from birthdays and anniversaries to Christmas and other special celebrations. Unlike mass-produced plants, each bonsai at Bonsai Direct is lovingly nurtured and trained by skilled bonsai professionals, ensuring that every tree is unique, healthy, and full of character. Customers can choose from a wide range of indoor and outdoor bonsai, including beginner-friendly varieties as well as impressive, mature specimens for collectors. Alongside trees, Bonsai Direct provides everything needed for bonsai care—pots, tools, soils, and fertilisers—making it a one-stop destination for enthusiasts and gift buyers alike. Every bonsai is securely packaged for safe arrival and comes with a printed care guide, so even beginners can feel confident in caring for their tree. With free next working day delivery to most UK addresses, plus the option to select a preferred delivery date or weekend delivery, Bonsai Direct makes gifting simple and stress-free. Renowned for expertise, quality, and friendly service, Bonsai Direct has earned its reputation as the go-to destination for bonsai lovers and the number one choice for thoughtful, lasting gifts.
Información de contacto
Upcott Barns, Lapford, EX17 6NG, Morchard Bishop, Reino Unido
- 07860 165086
- info@bonsaidirect.co.uk
- www.bonsaidirect.co.uk
4,8
Excelente
332 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Surprise gift for my sons 35th…
Surprise gift for my sons 35th birthday, I wanted something special and oh was this just the perfect gift.
Thank you for making it a special gift he was over the moon
14 de julio de 2026
Opinión espontánea
Respuesta de Bonsai Direct
Thank you so much for your lovely review, Jacqueline. We're delighted to hear that the bonsai made such a special surprise for your son's 35th birthday. There's nothing better than knowing one of our trees has helped create a memorable moment, and we're so pleased he loved his gift. We hope he enjoys caring for his bonsai for many years to come, and if he ever needs any advice along the way, we're always happy to help. Thank you again for choosing Bonsai Direct to be part of such a special occasion.
Best wishes,
Bonsai Direct.
Incredible service and beautiful Bonsai Tree
Incredible service - 2nd time ordering from Bonsai Direct. Ordered 3:20pm on a Friday and it was delivered on Saturday.
The bonsai tree and kit is excellent quality - it looks AMAZING in our room
Thank you so much Bonsai Direct - very happy customer.
10 de julio de 2026
Opinión espontánea
Respuesta de Bonsai Direct
Thank you so much for your fantastic review, Jack!
We're delighted to hear you've chosen Bonsai Direct for a second time and that your bonsai and kit exceeded your expectations. It's wonderful to know your order arrived so quickly, especially after ordering later on a Friday, and that your new bonsai looks so at home in your room.
Our team takes great pride in carefully preparing every bonsai and ensuring it arrives in perfect condition, so your kind words really do mean a lot to us.
Thank you for your continued support. We hope you enjoy your beautiful bonsai for many years to come, and we look forward to helping you grow your collection in the future! 🌳💙
Best wishes,
Bonsai Direct.
First class bonsai
First time of using this company,very efficient service nice quick delivery,thank you.
9 de julio de 2026
Opinión espontánea
Respuesta de Bonsai Direct
Thanks so much for your kind review, Alfie! We're delighted to hear that your first experience with us was a positive one. It's great to know your bonsai arrived quickly and that you were happy with both the service and delivery. We really appreciate your support and hope you enjoy your bonsai for many years to come. We look forward to welcoming you back to Bonsai Direct in the future! 🌳
I really wanted a bonsai for my Birthday
I really wanted a bonsai for my Birthday. I looked at various online Bonsai retailers. I loved the fact that this is a Father and Daughter business with 30 years and 20 years experience respectively. It's evident they are very passionate about Bonsai. I also loved the Bonsai trees they had for sale and felt that I would be getting a really beautiful tree. I wasn't disappointed. The whole experience was excellent. I ordered on Wednesday afternoon and received my beautiful Serpentine Dwarf Chinese Elm on Friday morning. It arrived perfectly packaged and exactly as in the online photo. It also had great instructions for unboxing it and caring for it. I am over the moon and will definitely be back for another. I highly recommend Bonsai Direct.
10 de julio de 2026
Opinión espontánea
Respuesta de Bonsai Direct
Thank you so much for such a wonderful review, Jacqueline. It truly means a lot to our family business that you chose Bonsai Direct for your birthday bonsai. We're delighted that your Serpentine Dwarf Chinese Elm arrived safely, lived up to your expectations, and matched the photographs exactly. We put a great deal of care into selecting, photographing, packing, and caring for every bonsai, so it's lovely to hear that this came across throughout your experience. We hope your bonsai brings you many years of enjoyment, and we look forward to helping you choose your next tree when the time comes. Happy belated birthday, and thank you again for your recommendation! 🌳🎉
Beginners bonsai kit
Bought the beginners kit for my wife’s birthday and she absolutely loves it. Her tree arrived in perfect condition and the equipment (informative book,food trimming scissors and watering can)really topped it off. It has pride of place in our kitchen and looking forward to getting another tree in the future.
7 de julio de 2026
Opinión espontánea
Respuesta de Bonsai Direct
Thank you so much for your lovely review, Garry. We're so pleased to hear your wife loved her birthday gift! It's wonderful that the Beginner's Bonsai Kit gave her everything she needed to get started, and that the tree arrived in perfect condition. We hope it continues to take pride of place in your kitchen for many years to come, and we look forward to helping you choose your next bonsai when the time is right. Thank you again for your support and for choosing Bonsai Direct!
Very pleased with my new tree's ☺️
Was really easy to order and I was very pleased that when I received my lovely trees they were exactly as in the pictures, they look really good were well looked after. The support was always fast to respond and very knowledgeable. Will buy again looking for an indoor bonsai
7 de julio de 2026
Opinión espontánea
Respuesta de Bonsai Direct
Thank you so much for your fantastic review, Andrei! We're delighted to hear you were so pleased with your new bonsai trees and that they arrived looking exactly as pictured. We take great pride in individually photographing our premium bonsai, so it's wonderful to know they met your expectations. It's also lovely to hear our team was able to provide helpful, knowledgeable support. We really appreciate your kind words and look forward to helping you choose the perfect indoor bonsai when you're ready for your next tree. 🌳😊
I’m so pleased with my lovely Bonsai…
I’m so pleased with my lovely Bonsai from Bonsai Direct. It’s in excellent condition, very healthy and flowering. It came on next day delivery, packed really securely in a lovely box. Would definitely buy again.
8 de julio de 2026
Opinión espontánea
Respuesta de Bonsai Direct
Thank you so much for your lovely review, Jacqueline. We're delighted to hear you're so pleased with your bonsai and that it arrived in excellent condition, healthy and already flowering. We take great care when packing every tree to ensure it reaches its new home safely, so it's wonderful to know it arrived just as it should. We really appreciate your kind words and are thrilled to hear you'd buy from us again. We look forward to welcoming you back to Bonsai Direct in the future. 🌸🌳
Disappointing
So disappointed with my tree that had bought April 2025 in loving memeory of my Nan and Grandad that passed withing a few months if each other.
Despite following all the care instructions it was dead within 6 months.
Tried all sorts to bring it back and still have the remains of what is just brittle twig in hope after spending £100 on it 😥
10 de julio de 2025
Opinión espontánea
Respuesta de Bonsai Direct
Thank you for taking the time to leave a review. We're genuinely sorry to read this, especially knowing the sentimental reason behind your purchase. We completely understand how upsetting this must be.
I've looked into your order and can only find a purchase from April 2025 (I cannot be sure if this is your order without your confirmation), but I can't find any emails or messages from you letting us know the bonsai was struggling or asking for advice. Had we known, we would have been more than happy to help. We regularly guide customers through care concerns and, in many cases, are able to help bonsai recover before it's too late.
If you still have the tree, or even just some photographs of how it declined, we'd really appreciate the opportunity to take a look. Even if it does appear to be dead, we'd like to understand what happened and offer any advice we can.
Please do get in touch with us directly. We're always here to help and would much rather have the opportunity to assist than for you to be left feeling disappointed.
Best wishes,
Bonsai Direct
I surfed many UK Bonsai suppliers…
I surfed many UK Bonsai suppliers including online platforms selling from multiple suppliers
However much I looked none lived upto Bonsai Direct, they look and are very professional supplying high quality Bonsai’s and all the extras you might need.
My small Maple arrived when it was requested, it was super well packed very healthy, Bonsai Direct are the in my opinion the number one go to for all your miniature trees and accessories
A seller you can trust 100%
4 de julio de 2026
Opinión espontánea
Respuesta de Bonsai Direct
Thank you so much for your fantastic review, Richard.
We're honoured that, after comparing so many bonsai suppliers, you chose Bonsai Direct. It means a great deal to hear that you consider us your number one choice for bonsai trees and accessories.
We're delighted that your Maple bonsai arrived on your chosen day, safely packaged and in such healthy condition. Our team puts a great deal of care into preparing every order, so it's wonderful to know that came across.
Thank you for your kind words about the quality of our bonsai and the trust you've placed in us. As a family-run nursery, recommendations like yours mean the world to us.
We hope you enjoy your beautiful Maple bonsai for many years to come, and we look forward to helping you grow your collection in the future.
Best wishes,
Bonsai Direct
Absolutely great service!
Absolutely great service. Site so easy to navigate. No payment issues. Plus, I was expecting my order on the Monday 6th of July but I was so happy Bonsai Direct released my order and Parcel Force delivered ut on the Saturday 4th!!!!
Fantastic!
I am a bit of a dinosaur 🦕 when it comes to online ordering, especially on new sites but even my family was suprised I took the plunge!!
Everything complimented the Bonsai my son had given his dad on Fathers Day!!
Thank you so much. Will highly recommend your site and excellent service!!
4 de julio de 2026
Opinión espontánea
Respuesta de Bonsai Direct
Thank you so much for your wonderful review, Mrs B! 😊
We're absolutely delighted that you decided to take the plunge and order from us, especially if online shopping isn't usually your thing! It's great to hear you found our website easy to use and that your order arrived even earlier than expected.
We're so pleased the accessories perfectly complemented the bonsai your son gave as a Father's Day gift, that sounds like a very special present.
Thank you for your kind words and for recommending Bonsai Direct. It really does mean a great deal to our family-run team. We hope to welcome you back again soon! 🌳💙
Best wishes,
Bonsai Direct.
Great service
Great service! & great advice! tree was wonderful packed & shipped,there was no damage to bonsai.tree was healthy& looking beautiful,cant recommend bonsai direct enough! A++
2 de julio de 2026
Opinión espontánea
Respuesta de Bonsai Direct
Hi Adam,
Thank you so much for your fantastic review! We're delighted to hear you were pleased with both the advice you received and your new bonsai. It's great to know your tree arrived in perfect condition and that our specialist packaging did its job. Your recommendation means a great deal to our family team. We hope you enjoy your beautiful bonsai for many years to come, and we're always here if you ever need any help or advice. 🌳
Thanks for brightening our day!
The Bonsai Direct team
Superb product
Superb product, fantastic service, as simple as that.
4 de julio de 2026
Opinión espontánea
Respuesta de Bonsai Direct
Hi Steve,
Thank you for your wonderful review! We're so pleased to hear you were happy with both your bonsai and the service you received. so your kind words mean a lot to our family team. We hope you enjoy your bonsai for many years to come, and we're always here if you need any help or advice. 🌳
Thanks again for brightening our day!
The Bonsai Direct Team
Quick Delivery Of Gardenia Bonsai But…
Quick Delivery Of Gardenia Bonsai But No Flowers On As Advertised Disappointed For That Reason. Please Send Me Some Details Tips To Help Gardenia Bonsai Flower 3 . 7 .26 .
2 de julio de 2026
Opinión espontánea
Respuesta de Bonsai Direct
Thank you for taking the time to leave us a review.
We're pleased to hear your Gardenia bonsai arrived quickly, although we're sorry to learn you were disappointed that it wasn't in flower. Gardenias naturally bloom in cycles, and while we always try our very best to photograph and dispatch them looking as they do on the product page, the flowering period can vary depending on the time of year and how recently a tree has finished blooming.
The good news is that with the right care, your Gardenia should produce another beautiful display of fragrant white flowers soon. If you ever have any questions about encouraging it to bloom again, our team would be more than happy to help.
Thank you again for your feedback, and we hope you enjoy your bonsai for many years to come.
Best wishes,
Bonsai Direct
Nice little tree
Nice little tree which arrived in perfect condition. As a bonus it is currently in flower. Have placed where my disabled wife can see it from her chair.
2 de julio de 2026
Opinión espontánea
Respuesta de Bonsai Direct
Thank you so much for your wonderful 5-star review.
We're delighted to hear your bonsai arrived safely and in perfect condition and flowering! We especially love knowing you've placed it where your wife can enjoy it from her chair. We hope it brings her plenty of joy and colour for many months to come.
Thank you again for choosing Bonsai Direct and for taking the time to share your kind words. We really do appreciate your support.
Best wishes,
Bonsai Direct
Amazing quality product and customer service
The quality of the Bonsai purchased was excellent and was more impressive than the photographs on the website. Due to the size of the bonsai and its pot the company could not offer a matching glazed ceramic drip tray, so I purchased a plastic drip tray. This did not do the Bonsai justice, I had paid £1,100, for the tree. I asked the company if a custom made drip tray could be made. The company searched its nursery and found a ceramic drip tray which was not the exact same colour or quality and offered this free of charge only asking for the delivery cost. I found the customer service and quality product excellent. If I could I would award the company 10 stars
23 de junio de 2026
Opinión espontánea
Respuesta de Bonsai Direct
Thank you so much for your wonderful review, David.
We're thrilled to hear that you were so pleased with both the quality of your bonsai and the service you received. It's especially rewarding to know that the tree exceeded your expectations, even after seeing the photographs on our website.
We also appreciate your understanding regarding the drip tray. While it isn't always possible to source an exact match for larger or the highest quality pots, we're delighted that our team was able to find a ceramic alternative that better complemented such a special bonsai. We always do our best to help wherever we can, and we're pleased we could find a solution for you.
Your incredibly kind words and generous recommendation mean a great deal to our family-run business. Thank you for taking the time to share your experience, and we hope your magnificent bonsai brings you many years of enjoyment.
Best wishes,
Bonsai Direct
I received my bonsai tree…
I received my bonsai tree from Bonsai Direct for a gift for myself. My tree was delivered and specially packed so it wasn’t damaged. The booklet and scissors were great too. Would highly recommend them
19 de junio de 2026
Opinión espontánea
Respuesta de Bonsai Direct
Hi Tracey,
Thank you so much for your wonderful review. We're delighted you chose to treat yourself to a bonsai, and we're so pleased it arrived safely. It's great to hear you found the care booklet and bonsai scissors helpful too—we hope they make caring for your new tree even more enjoyable. Thank you for your recommendation, and we wish you many happy years with your beautiful bonsai! 🌿
Beautiful tree
All as described, tree delivery on time and a lovely plant.
26 de junio de 2026
Opinión espontánea
Respuesta de Bonsai Direct
Thank you for your lovely review, Ruth.
We're so pleased to hear your bonsai arrived exactly as described and that it reached you on time. It's wonderful to know you're happy with your new tree.
Thank you for choosing Bonsai Direct. We hope you enjoy your bonsai for many years to come, and if you ever need any help or advice, our team is always happy to assist.
Best wishes,
The Bonsai Direct Team
Great selection of bonsai trees
Great selection of bonsai trees. Very helpful being able to pick your specific delivery date and quick options available. Packaged well on arrival and included clear helpful intentions for a beginner bonsai keeper.
24 de junio de 2026
Opinión espontánea
Respuesta de Bonsai Direct
Thank you so much for your wonderful review, Nicola.
We're delighted to hear you enjoyed our selection of bonsai trees and found it helpful to choose a delivery date that suited you. It's also great to know your bonsai arrived safely, well packaged, and that our care guide gave you the confidence to get started as a beginner.
We hope your bonsai brings you many years of enjoyment. Remember, if you ever have any questions about caring for it, our team is always here to help.
Best wishes,
The Bonsai Direct Team
Excellent company!
From the ordering process to the quality of my order and delivery, I can't fault the company.
22 de junio de 2026
Opinión espontánea
Respuesta de Bonsai Direct
Thank you for your lovely review! We're so pleased to hear that had a great experience from start to finish.
Thank you for choosing Bonsai Direct. We look forward to helping you grow your bonsai collection for many years to come.
Best wishes,
Bonsai Direct.
Absolutely perfect and beautiful Bonsai…
Absolutely perfect and beautiful Bonsai Tree. Following the included handbook is essential as Bonsai Care is dissimilar to normal House plants. I will not hesitate buying future Bonsai Plants and accessories from Bonsai Direct.
22 de junio de 2026
Opinión espontánea
Respuesta de Bonsai Direct
Thank you for your fantastic review, Desmo.
We're delighted to hear that you're so pleased with your bonsai tree. You're absolutely right – bonsai care is a little different from caring for ordinary houseplants, which is why we provide care instructions, with our more detailed handbooks available, to help customers get off to the best possible start.
It's wonderful to know you found it helpful, and we're especially pleased to hear that you'll be returning to us for future bonsai trees and accessories.
Thank you for choosing Bonsai Direct. We look forward to helping you grow your bonsai collection for many years to come.
Best wishes,
Bonsai Direct
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.