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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Can’t speak highly enough of this insurer, I’ve already made some claims for minor things like grass allergy treatment and a UTI and they’ve been so helpful and really pleasant to deal with both over... Ver más

Valorada con 5 estrellas sobre 5

A huge thankyou Bow Wow Meow.. we have a beautiful puppy Tobias, sadly at 5 months of age he needed a urgent operation as he gave himself a Tibial crest fracture jumping around in our backyard. We wer... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Very simple process, emergency Vet hospital submitted claim on our behalf & money was in my bank account within 48 hours. Only reason we couldn’t use gap only was because it was on a weekend. That wou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Being a cavoodle, Hank gets into everything!! He’s eaten chocolate, had major diarrhoea for a week straight, had swollen saliva glands, been bitten by a redback spider, etc. Bow Wow Meow has been amaz... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Seguros para animales domésticos

Escrito por la empresa

Bow Wow Meow are more than pet insurance providers, we are pet people too. We've been helping Aussie pet parents for since 2008, and have insured over 190,000 Aussie pets since then. Our new Nose-to-Tail Cover has been developed to offer a more flexible solution that allows pet owners to choose different coverage options depending on what is important to them, while giving them more control over their premiums. Key features include zero sub-limits, up to $30k annual benefit limit and up to 90% back on your eligible vet bills. Customers can choose to add on an annual excess of $250 or $500, which is only paid once per policy period. We also offer optional Booster Care benefit of up to $2k per year for dental, physio & behavioural conditions and optional Routine Care (non-insurance benefit)*. Nose-To-Tail Cover is GapOnly® ready, so eligible claims can be paid on the spot and you pay only the gap. Bow Wow Meow customers also have access to myPetPass®, which provides extra pet perks including Live Vet, complimentary 24/7 online vet care, discounted pet prescription meds and more. *Policy T&Cs, limits, exclusions and waiting periods apply. Annual excess may apply. Policies are issued by PetSure (Australia) Pty Ltd. except for those entered into before 14 June 2023 & subsequent renewals, which are issued by the Hollard Insurance Company Pty Ltd. Consider the PDS & TMD before purchasing: bowwowinsurance.com.au


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

558 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(558)

8 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Bow Wow Meow - Great Insurer

Bow Wow Meow has always been so efficient in processing any claims. Unfortunately my senior dog has diabetes and needs regular insulin injections resulting in fairly regular claims. I have never had any rouble l trouble with making claims, getting new policies, cancelling policies (death of a pet) and would highly recommend Bow Wow Meow to all pet owners that want peace of mind.

30 de septiembre de 2022
Opinión espontánea
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Respuesta de Bow Wow Meow Pet Insurance

Hello, thanks so much for the kind review! We are sorry to hear that your dog has diabetes and that your other pet passed away. We are glad that we can provide you with peace of mind when it comes to the health and wellbeing of your pets. Wishing you all the best from the Bow Wow team :)

Valorada con 5 estrellas sobre 5

Incredible service

Loki has been diagnosed with a life long condition that requires expensive procedures and medication. Bow Wow Meow Pet Insurance has been incredible with dealing with claims in a timely matter and providing communication on where his claim is at in the claims process. I could not recommend them enough as without it there is no way we could afford Loki’s medical treatment.

10 de octubre de 2022
Opinión espontánea
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Respuesta de Bow Wow Meow Pet Insurance

Hi Teana, thanks so much for taking the time to leave us this positive review! We are sorry to hear about Loki's condition. It must be very difficult for the both of you. I am glad we can provide you with some relief when it comes his condition. Wishing you and your fur family all the best from the Bow Wow team :)

Valorada con 5 estrellas sobre 5

Easy and professional approach

Easy and without hustles, pleasure to be with you guys, thank you for support!!!

10 de octubre de 2022
Opinión espontánea
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Respuesta de Bow Wow Meow Pet Insurance

Hi Leszek, thanks for the positive review! It's a pleasure to have you as part of the Bow Wow Meow family! Wishing you and your pet all the best from the Bow Wow team :)

Valorada con 1 estrellas sobre 5

Do not insure with Bow Wow

Do not insure with Bow Wow.
I have never dealt with a more unscrupulous insurance company ever. And that’s saying something.
It wasn’t until I threatened legal action that my legitimate claim was settled. I understand this is a common experience with BOW WOW

5 de octubre de 2022
Opinión espontánea
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Respuesta de Bow Wow Meow Pet Insurance

Hi Jonathan, we are sorry to hear you have had such a poor experience with us. We aim to take the stress out of taking your pet to the vet, so I am sorry that the opposite has occurred in this instance. I would like to have our specialist team investigate this. Can you please email help@bowwow.com.au with your policy number and this review? Thanks in advance! Wishing you all the best from the Bow Wow team :)

Valorada con 5 estrellas sobre 5

Fast, easy, stress free claims!

Bow wow meow have always been great to us! Unfortunately our dog is verrrryyyy accident prone so we are constantly visiting the vet. It is calming knowing with confidence that I can easily submit the claim online and usually it's reviewed and approved within a day. Will definitely continue to purchase insurance for our dog Archie and any future pets we get!

29 de agosto de 2022
Opinión espontánea
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Respuesta de Bow Wow Meow Pet Insurance

Hi Emily, thanks for the lovely feedback. We are so happy we can provide you with peace of mind when it comes to your accident prone pet with our quick and simple claims process. Wishing you all the best from the Bow Wow team :)

Valorada con 4 estrellas sobre 5

I noticed that claims were processed so…

I noticed that claims were processed so much quicker with the vet practice submitting the claim than if I'd have done it myself.

19 de agosto de 2022
Opinión espontánea
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Respuesta de Bow Wow Meow Pet Insurance

Hi Christine, thanks for the review! I am glad you were able to utilise our GapOnly system to speed up the claims process. Wishing you all the best from the Bow Wow team :)

Valorada con 5 estrellas sobre 5

Value for money

Bow wow meow has always been every prompt with claim processing. I find that my premiums are worth it as so get back what was promised. Very happy with them.

15 de agosto de 2022
Opinión espontánea
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Respuesta de Bow Wow Meow Pet Insurance

Hi Rhiana, thank you for taking the time to leave us a review. We are so happy to hear you have experienced a fast claims process and that Bow Wow has been able to give you peace of mind when it comes to your pet. All the best, Bow Wow Meow

Valorada con 5 estrellas sobre 5

My baby has had several ear infections…

My baby has had several ear infections that has taken several treatments to sort out
BEMI has been fab in covering the costs and processing quickly
Highly recommend them!

28 de julio de 2022
Opinión espontánea
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Respuesta de Bow Wow Meow Pet Insurance

Hi Chris, thank you for leaving a positive review. We are happy we can provide you with peace of mind when it comes to your fur babies ear infections. We hope your pup is recovering quickly! All the best from the Bow Wow team :)

Valorada con 5 estrellas sobre 5

Easy claims process and very fast

The claim process is really easy, takes minutes only and they are very fast to process and pay on the claim. I have been very happy with Bow Wow Meow Pet Insurance. I have been with them for about 18 months.

21 de julio de 2022
Opinión espontánea
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Respuesta de Bow Wow Meow Pet Insurance

Hi Susie, thank you very much for the lovely review. We are so glad that you found our claims process quick and easy. All the best from the Bow Wow team :)

Valorada con 5 estrellas sobre 5

It has & continues to be an easy…

It has & continues to be an easy experience in claiming with Bow Wow Meow. You simply upload the paid invoice & a few days later the claim is processed & funds are back in your account. Highly recommend these guys.

13 de julio de 2022
Opinión espontánea
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Respuesta de Bow Wow Meow Pet Insurance

Hi Sal, thank you for leaving a kind review. I am so glad to hear you find our claims process quick and simple. All the best from the Bow Wow team :)

Valorada con 4 estrellas sobre 5

They Take Pride of their Service.

*update : Thank you !
* The Supervisor contacted me the following day. They are very prompt after this review which I made the other day. It was just unfortunate that I spoke to person who wasn’t willing to go one step farther and tried to be a “know it all”. Inspite of unfortunate communication with 1800 Customer Service , the Supervisor made the situation better to handle . I highly recommend Bow Wow!
***************************************
Extremely disappointed of 1800 Customer Service. Didn’t help resolve my inquiry about a claim that went to wrong bank account . He wouldn’t even try to pass me on to someone who could help. I sent an email and inform them about the wrong account, but no one even dared to look into it. So at the moment, I still have not received one of my claim as it went to the wrong account.
It’s sad how a very good provider can be ruined by incapable & incompetent customer service people.
Refund wise, BowWowMeow is fast.

11 de julio de 2022
Opinión espontánea
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Respuesta de Bow Wow Meow Pet Insurance

Hello, we are very sorry to hear about your negative experience calling the 1800 number. We strive to provide our customers with helpful and friendly service and this is not reflective of that. I have forwarded your email from yesterday onto our resolutions team to have this issue sorted as soon as possible. Apologies again, have a nice day from the Bow Wow team

Valorada con 5 estrellas sobre 5

This is a great pet insurance company

This is a great pet insurance company. Fast and easy claims process and great communication from them.

11 de julio de 2022
Opinión espontánea
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Respuesta de Bow Wow Meow Pet Insurance

Hi Katrina, thank you for the kind review! We are happy to hear you claims process was fast and simple! All the best from the Bow Wow team :)

Valorada con 5 estrellas sobre 5

Thank goodness we had pet insurance!

My little dog had a dislocated knee that wasn't staying in, so was booked for surgery. She unfortunately became critically unwell with HGE the day before the surgery. She was seriously ill for 2.5 weeks with this and required a lot of time in hospital and many medications, procedures and tests. Each day a claim was put through to Bow Wow by either the hospital or the vet, and each time we received an amazing refund literally within a few days.
We kept exclaiming "Thanks goodness we have pet insurance!!"

1 de julio de 2022
Opinión espontánea
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Respuesta de Bow Wow Meow Pet Insurance

Hi Miri, thank you for taking the time to leave a review. We are so sorry to hear about your dog being unwell. It must have been an incredibly stressful time for you. We are glad Bow Wow was able to give you peace of mind during this time. Wishing your pup a speedy recovery! All the best from the Bow Wow team :)

Valorada con 5 estrellas sobre 5

Happy customer

The process is so quick and all handled by the vet. Couldn’t be easier or more efficient. It offers great piece of mind.

1 de julio de 2022
Opinión espontánea
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Respuesta de Bow Wow Meow Pet Insurance

Hi Nicole, thank you for taking the time to leave a kind review. We are happy to provide you peace of mind for your beloved pet. All the best from the Bow Wow team :)

Valorada con 5 estrellas sobre 5

Review from Happy customer

I’m a customer of bow wow meow pet insurance for many years. Had two dogs insured at different times . Very happy. Professional and officiant, and friendly customer service. Recommend to anyone who is looking for best pet insurance for their pets.
From happy customer , Thank you

30 de junio de 2022
Opinión espontánea
Logotipo de Bow Wow Meow Pet Insurance

Respuesta de Bow Wow Meow Pet Insurance

Hi Marina,
Thanks for the kind review. Your continued loyalty is greatly appreciated. We are so happy to hear you have had a positive experience with us. We hope to provide you with quality cover for your pets for years to come. All the best from the Bow Wow team :)

Valorada con 5 estrellas sobre 5

Easy process and great customer service…

I am very happy with the service and cover from bow wow meow. My recent claim was processed very quickly and was managed directly between my vet and bow wow meow, and I was kept up to date on the progress of my claim.

30 de junio de 2022
Opinión espontánea
Logotipo de Bow Wow Meow Pet Insurance

Respuesta de Bow Wow Meow Pet Insurance

Hi Suzie, thanks for taking the time to leave positive feedback. We are glad you received your claim back in a timely manner and that you experienced good communication from our team. All the best from the Bow Wow team :)

Valorada con 5 estrellas sobre 5

Bow Wow Meow have been fantastic … easy…

Bow Wow Meow have been fantastic … easy and fast claims through the portal

30 de junio de 2022
Opinión espontánea
Logotipo de Bow Wow Meow Pet Insurance

Respuesta de Bow Wow Meow Pet Insurance

Hi Rodney, thanks for the review. We are so glad you found our claims process fast and simple. All the best from the Bow Wow team :)

Valorada con 5 estrellas sobre 5

Amazing Bow Wow…

Bow wow are always prompt with payments - very happy with the service

24 de junio de 2022
Opinión espontánea
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Respuesta de Bow Wow Meow Pet Insurance

Hi Cecilia, thank you for the kind review! All the best from Bow Wow Meow

Valorada con 4 estrellas sobre 5

Very simple process

Very simple process, emergency Vet hospital submitted claim on our behalf & money was in my bank account within 48 hours. Only reason we couldn’t use gap only was because it was on a weekend. That would be my only complaint that Bow Wow should have gap only available at all times rather than only as their office hours.

24 de junio de 2022
Opinión espontánea
Logotipo de Bow Wow Meow Pet Insurance

Respuesta de Bow Wow Meow Pet Insurance

Thanks for sharing your feedback. Unfortunately GapOnly isn't something we have control over, but we will pass your comments about weekend service on to the GapOnly team, and hopefully this can be added in the future.

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