Brayleys Cars - Brayley Thurrock Used Car Centre Opiniones 

278
TrustScore: 4.5 sobre 5

4,7

Orsett Road 72-86, RM17 5EL Grays, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Amazing experience! I went in to order a mobility car, I didn’t have an appointment but they were very accommodating. We got all the details sorted and ordered the car. It couldn’t have been smoother.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This may seem a little repetitive if you're scrolling through all of the reviews, but.... Another shout out to Kevin, He's more consultative than his sales job title implies. Listens to your... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having found the VW Polo our son had been searching for our enquiries began. From start to finish Kevin gave us fabulous customer service by email and over the phone. We can honestly say our entire... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Kevin's car-buying experience was the best by far! He had a very laid-back and sincere feeling, not at all like a pushy salesman. Without making me feel hurried or under pressure, he helped me find th... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Tienda de reparación de automóviles
  3. Tienda de repuestos de automóviles usados
  4. Concesionario de automóviles usados

Escrito por la empresa

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Información de contacto

  • Orsett Road 72-86, RM17 5EL, Grays, England, Reino Unido

  • 01375 375333

4,7

Excelente

TrustScore: 4.5 sobre 5

278 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 31% de las opiniones negativas

Suele responder en menos de 1 semana

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4,7

Todas las opiniones

(278)

3133 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Delivery and collection service great

This was done through the local branch of. Brayleys to us in grays
The collection service was helpful to us
The gent that collected and delivered the cat was very pleasant

15 de abril de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Thurrock Used Car Centre

Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Maureen, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service, the car was serviced and MOt’d faster than the original stated time, the staff were very friendly and the showroom was comfortable while I waited.

13 de abril de 2026
Opinión espontánea
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Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Nicholas, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valorada con 5 estrellas sobre 5

Kevin was brilliant

Kevin was brilliant. He had everything covered, very helpful and all in all a great car buying experience. Thank you.

9 de abril de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Thurrock Used Car Centre

Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Neil, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Valorada con 5 estrellas sobre 5

Had an excellent experience buying a…

Had an excellent experience buying a used car from Kev at Brayleys in Grays. Attention to details and the exception service. I’d highly recommend you speak to Kev if you’re looking for a car.

27 de marzo de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Thurrock Used Car Centre

Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Dean, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valorada con 5 estrellas sobre 5

1 year warranty for all cars.

Very professional,no pushy salesman here.any questions I had was delt in a swiftly and friendly manner. Definitely will come back check out the quality used cars they have here.

24 de marzo de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Thurrock Used Car Centre

Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Mark, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Valorada con 5 estrellas sobre 5

Mot done

Approachable staff very helpful and friendly service. Explained everything to me and coffee was very appreciated

23 de marzo de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Thurrock Used Car Centre

Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Carol, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Valorada con 5 estrellas sobre 5

Friendly staff

Friendly staff, very welcoming, explained exactly what was being done in layman's terms as I have no clue when, it comes to cars. Very satisfied and will be using your services again. Thank you very much!

26 de febrero de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Thurrock Used Car Centre

Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Hayley, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 5 estrellas sobre 5

Great customer service as usual

18 de marzo de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Thurrock Used Car Centre

Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Stephen, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Valorada con 5 estrellas sobre 5

Service - Brayleys at Westcroft, Milton Keynes

I had my second service on the 11th last week, and it was a smooth and excellent experience with Brayley’s at Westcroft, Milton Keynes.

From booking and confirmation to dropping off the car, every step was handled seamlessly. The communication was clear throughout—what required attention was explained well, and all completed work, along with future recommendations, was clearly outlined upon collection.

It’s evident that this is a highly coordinated effort between people and technology. A special mention to Brooke Gibson, who was genuinely warm and welcoming, making the entire experience even more pleasant.

11 de marzo de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Thurrock Used Car Centre

Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Sree, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 5 estrellas sobre 5

Good reliable service, friendly staff

All requested work completed to schedule, and communicated to me clearly.

9 de marzo de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Thurrock Used Car Centre

Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Tony, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Valorada con 5 estrellas sobre 5

Excellent servicing from Brayleys

Excellent service from Brayleys for the servicing of our Mazda. Polite and courteous staff in their customer services from start to finish. I can recommend them most highly.

5 de marzo de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Thurrock Used Car Centre

Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Sue, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Valorada con 5 estrellas sobre 5

What an amazing experience we received…

What an amazing experience we received buying a car from Kevin at Brayley’s Mazda, Grey’s.
We were blown away with Kev’s attention to detail, his continual communication and customer service.
I honestly have never been treated with this level of professionalism, that I can honestly say I’ll be back to purchase another car very soon.
Highly recommended and words cannot thank Kev enough!

28 de febrero de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Thurrock Used Car Centre

Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Steve, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valorada con 5 estrellas sobre 5

Good service / communication by all…

Good service / communication by all staff.

6 de marzo de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Thurrock Used Car Centre

Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Gary, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valorada con 5 estrellas sobre 5

Service of Mazda2 Hybrid

Booked the service online. Was sent confirmation and also 4 days before it was due was sent notification to check in online.
This was done. Arrived on Tuesday handed over the keys and after 90 minutes service and valet were done.
Excellent staff well done

3 de marzo de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Thurrock Used Car Centre

Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi David, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 5 estrellas sobre 5

Absolutely outstanding service from Brayley Service — I honestly couldn’t recommend them more.

From start to finish, my experience servicing my Mazda CX-30 was seamless, speedy, and genuinely enjoyable (which is not something you say lightly about car servicing!). The entire team at the Thurrock showroom goes above and beyond, and it truly shows.

A special mention has to go to Danielle, who is nothing short of an absolute angel. She is consistently super helpful, warm, and professional, and without her the Thurrock branch genuinely wouldn’t be the same. She makes everything effortless and is a real credit to the business.

Alex is always personable, friendly, and incredibly helpful, the kind of person who instantly puts you at ease and makes you feel valued as a customer.

And Kevin also deserves huge praise for going above and beyond, delivering exceptional service with real care and attention, especially on the sales side.

The service itself was fast, efficient, and carried out to an excellent standard, with clear communication throughout. It’s rare to find a dealership where everyone is this consistently brilliant, but Brayley Mazda Thurrock absolutely nails it.

If you’re looking for top-tier customer service, professionalism, and a team that genuinely cares, this is the place. ⭐⭐⭐⭐⭐

27 de febrero de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Thurrock Used Car Centre

Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Dominik, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 5 estrellas sobre 5

Brilliant Brayley's made it happen!

I had been looking for a specific Mazda and decided to make the trip to Brayley's Thurrock. I am so glad I did!
I was welcomed warmly by Graham and offered an immediate test drive. Once I was happy, we struck a deal that day and I drove home in a new car. Brilliant service, they made it happen !

23 de febrero de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Thurrock Used Car Centre

Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Snowwy, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Valorada con 5 estrellas sobre 5

Great staff

Great staff, communicative and friendly, professional and did a great job

20 de febrero de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Thurrock Used Car Centre

Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Oliver, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Valorada con 5 estrellas sobre 5

Brayley’s Grays, Kevin Sperrin

Kevin at the Grays branch was excellent. My husband and I went there to obtain a car through the Motorbility Scheme his knowledge and ability made everything smooth running. We also part exchanged our car which produced a few issues but Kevin just completely breezed through it all and took any anxiety from us away. Well done Kevin we will be returning to you.

28 de enero de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Thurrock Used Car Centre

Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Teresa, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 5 estrellas sobre 5

Efficient . Courteous

Efficient. Courteous

2 de febrero de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Thurrock Used Car Centre

Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Brenda, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Valorada con 5 estrellas sobre 5

10 out of 10 Brayleys Thurrock..With Kevin Sperrin

Just purchased a Mazda 2 Hybrid at Brayleys Thurrock via Kevin Sperrin who has been working so hard to ensure everything was perfect for the pick up time today...including a very thoughtful touch of a sign with my name on it saying I am the new owner coming to collect it which was something I've never seen before and was a great moment. The team.at Brayleys Grays are very professional and made me feel very confident and safe when buying the vehicle which is also perfect for my needs as Kevin listened to my list of wants from a new car and matched this mazda to them perfectly! 10 out of 10 I will always use this showroom and have done for many years. This is my first time buying from Kevin and if you need a recommendation for smooth sale and excellent service please go to him and the team at Grays Thurrock Brayleys they have many cars there to suit everyone's specifications

30 de enero de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Thurrock Used Car Centre

Respuesta de Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Lisa, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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