The Bristol Residential Letting Co Opiniones 

719
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We've worked with Bristol ResLet for years. Communication is good and you can always talk to someone helpful. Most recently we have worked with Andy Peters, always on top of what's going on and willin... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I rented with this company for two and a half years and I couldn’t have asked for more prompt and efficient service. Steph is so helpful and friendly and always so quick to respond to emails and help... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I rented with Bristol ResLet for over 5 years at the same property and dealt with Stephanie who acted as my property manager and was wonderful. I always had a clear way to contact her with any concern... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amy Garrod has been fantastic getting repairs done on the flat I'm renting. So much quicker than all the other property managers I've had at previous letting agencies.

Información sobre la empresa

  1. Agencia de alquiler de inmuebles
  2. Agencia inmobiliaria
  3. Compañía de administración de propiedades

Escrito por la empresa

The Bristol Residential Letting Co is an independent letting agency that specialises in lettings and property management and deals exclusively with properties located in Bristol. Focusing purely on the Bristol rental market we are able to provide our tenants and landlords with an unparalleled level of local expertise. By choosing a local independent company with high street offices, our customers get to work with a team of professionals who are easily accessible, are able to make decisions quickly and who really care about the people and properties they look after. As members of the Association of Residential Letting Agents (ARLA) we are fully regulated, have client money protection and by being members of The Property Ombudsman can offer our customers complete piece of mind.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

719 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(719)

165 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very good service

Very good service. Greg was always very friendly, polite and responded when any issues arose which were very few in the time time that they took over from Alexander May

4 de agosto de 2025
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Kevin – thank you for your review. I hope everything has gone well with your move and you are settled into your new home.

Greg Mander
Property Manager

Valorada con 5 estrellas sobre 5

Great Service

Bristol Residential Lettings have been a really responsive and helpful agent during the time I rented with them. Stephanie Reid in particular was always available to help when I had queries and was friendly, efficient and knowledgeable throughout.

30 de junio de 2025
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Hi George, thanks so much for the kind review. It has been a pleasure helping you throughout the tenancy- thank you for your time with us. We wish you all the best in your new home!
Stephanie Reid - Property Manager

Valorada con 5 estrellas sobre 5

Sunday morning call out

I rang BRL on a Sunday morning. Left a message to say my boiler needed re-pressurising. Andy rang back within 10 minutes. Tried to sort it out over the phone, but unfortunately I was unable to do it myself. Andy arrived within 20 minutes to sort it.
Thank you for your very quick response. Andy was polite and helpful. Thanks again. Arlene

3 de agosto de 2025
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Arlene - Thank you for your kind words.

I was glad to be able to assist you in getting your boiler back up and running again on Sunday.

Now you can top up your pressure should it happen going forward.

All the best

Andy Peters
Senior Property Manager

Valorada con 5 estrellas sobre 5

Tenant for several years

I rented a couple of properties over the course of several years and my property manager, Andy Peters, was fantastic throughout. Always extremely professional and friendly, and made the experience a positive one.

31 de julio de 2025
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Matt - thank you for your kind words.

It has been a pleasure to manage you over the last 10 years while renting with us.

I wish you all the best in your new home.

Andy Peters
Senior Property Manager

Valorada con 5 estrellas sobre 5

We have been renting through the…

We have been renting through the Bristol Residential letting Co for a couple of years now, and our letting agent Freya has been the absolute best! Anytime we had a problem Freya has been so helpful and lovely - we totally feel so lucky to have her as our agent - thank you so much Freya! :)

31 de julio de 2025
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Your kind words are truly appreciated Alex, thank you so much for this lovely review! I’m so happy you’ve had a great experience with us 😊
Freya Reynolds - Property Manager

Valorada con 5 estrellas sobre 5

Andy Peters

Andy Peters - He was calm, professional and very helpful while I was in a bit of a panic. Couldn’t thank him enough for his help getting our fire alarm to stop.

29 de julio de 2025
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Thank you for your kind words, I was glad to be able to provide assistance in stopping your fire alarm.

All the best

Andy Peters
Senior Property Manager

Valorada con 5 estrellas sobre 5

Best letting agency I’ve experienced in Bristol!

I have just left a tenancy with Bristol Res Let and have had a highly positive experience. All estate agents we have interacted with have been incredibly kind and helpful throughout, in particular Aimee, who has always been fast and reliable with dealing with problems in our property and supported us in getting our full deposit back, which we are extremely grateful for. Would definitely use Bristol Residential Letting again and would also highly recommend to friends and family.

30 de julio de 2025
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Hi Harri - this is really lovely to hear. Thank you for making such an effort to return your property so well, it is much appreciated!
Aimee Hawkesford - Branch Manager

Valorada con 5 estrellas sobre 5

Bristol Residential Letting

We have been letting our flat through Bristol Residential Letting for three years and are very pleased with the level of service from them. Aimee has done a brilliant job in all aspects of the letting management. She is highly efficient and professional, always quick to respond in any issues, and act to resolve them.
A big thank you to Aimee and the whole team!

29 de julio de 2025
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Yin, it has been fantastic to work with you over the years and I am very pleased to hear you've been happy with our service. Take care.
Aimee Hawkesford - Branch Manager

Valorada con 1 estrellas sobre 5

Discrimination

This was the first estate agents I went into, there was a gentleman who was incredibly helpful and sent me the details of the only available property via email and told me if im interested to just call them. I went into a few other estate agents and decided to go back, the gentleman wasn’t there however these 2 snobby women were, Amy Forsyth who lied about her name and said her name was Amy shepherd, as well as Amy Garrod who I was originally meant to be speaking to, the second I mentioned I was on benefits and had been signed off due to mental health problems and was currently homeless living in a hotel fleeing domestic violence I was met with the utmost disrespect, being told that although I’d been accepted for the Bristol city council deposit bond scheme (rent in advance and deposit) and although im on both PIP AND universal credit that I “dont earn enough” to rent a £1000pcm property, as I earn £20,988 Annually instead of £30,000. I was also told that they dont accept rent in advance. Luckily I was with my P.A (adult social worker) from Bristol City Council who was there as witness. The gentleman before didn’t mention any of this and neither did the 7 other estate agents I visited, I will be making an official complaint as I feel this is blatant discrimination. Mental health for one is a protected characteristic. During a housing crisis? Putting so many barriers in the way of a 21 year old trying to flee abuse…. Absolutely disgusting. The attitude, arrogance and the way I was spoken too is exactly what is wrong with the system.

28 de julio de 2025
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Good Afternoon Faith,

I am extremely disappointed to have read your review. To confirm, my name has changed due to personal reasons, I certainly did not lie to you, however I can see how this may have been confusing so I do apologise.

I am sincerely sorry if you feel that we came across in a negative way, that certainly was not my intention. The Bristol City Council Representative asked for more information on the upcoming Renters Rights Bill as none of the other agents you had visited had mentioned that this was coming into effect. We were simply trying to be as informative as we could be regarding how the impending changes could affect your application for a property.

When you mentioned that you were on benefits, I explained that this doesn’t change our process and as long as we can ensure the affordability is met that you would be put forward to the landlord just like any other applicant, whether that person is in receipt of benefits or not. I can assure you that we do not discriminate in any way against anyone who engages with us.

We pre-qualify all applicants before booking in a viewing to ensure we do not waste anyone’s time showing them a property that isn’t right for them or where they may not pass the referencing criteria. We sent a follow up email to you confirming the number you left with us wasn’t working and asked that you call us if you wanted to book a viewing to which we had no response.

If you would still like to see the property then you are more than welcome to call the office and we will book you in for any property that fits your requirements and where we are comfortable you will meet the referencing criteria.

Kind Regards
Amy Sheppard
Branch Manager

Valorada con 5 estrellas sobre 5

A great property company to deal with.

The best property company I have ever dealt with and I have dealt with a few in my time. They always give great advise and service making this rental property trouble free.
Thanks Aimee for such great service and congrats on your promotion.

17 de julio de 2025
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Hi Jango. What a really lovely review! You have been a pleasure to manage over the years. Thank you for the congratulations.
Aimee Hawkesford - Branch Manager

Valorada con 5 estrellas sobre 5

Very satisfied tradesman!

As a chimney sweep requested by Stephanie from Bristol Residential Lettings to sweep the woodburner flue in one of the company’s rental properties, I was really impressed by the preparation leading up to the job and the general service. Communication was clear, flexibility was sown into the arrangement and payment was prompt. Thank you, Stephanie! Charlie Ekin (The Chimney Doctor Somerset)

25 de junio de 2025
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Hi Charlie, thanks for the kind review. It is a pleasure working with you!
Stephanie Reid - Property Manager

Valorada con 5 estrellas sobre 5

Bristol Residential are second to none.

I have been renting my property out with Bristol Residential for 3 years now and have found them to provide an excellent service all round.

They vetted prospective tenants to a very high standard and throughout the whole tenancy they have acted in a very professional and efficient manner.

Always responsive on the occasions that we have conversed which is not often as they have taken care of all the details without me needing to get involved.

I intend to continue to use them for as long as I have a property to rent and highly recommend them to anyone who is considering renting a property.

7 de julio de 2025
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Dear Dorian,

Many thanks for your review and your kind words, it is much appreciated.

It has been a pleasure to manage your property over the last 3 years, and I am looking forward to the next 3 years.

All the best

Andy Peters
Senior Property Manager

Valorada con 5 estrellas sobre 5

Outstanding Service and Support

We had been interacting with Aimee Hawkesford from The Bristol Residential Letting Co., and it has been a great experience working with her. She was always prompt in responding to our queries and consistently ensured they were resolved quickly.

4 de julio de 2025
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Thank you Jeeva for taking time to leave this review - this is much appreciated! It has been a pleasure to manage your tenancy and I am always here if you need anything.
Aimee Hawkesford - Branch Manager

Valorada con 5 estrellas sobre 5

Excellent service!

I've been living at the property for nearly a year now, and Aimee has been fantastic as my property manager, with prompt responses and actions to any maintenance issues I've faced. Couldn't be happier!

23 de junio de 2025
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Hi Joseph. Thank you very much for your kind words. It is great to hear you are happy with the service!
Aimee Hawkesford - Branch Manager

Valorada con 5 estrellas sobre 5

I had a great experience with Andy Peters.

I had a great experience with Andy Peters, our property manager. He was very responsive to our needs, for example when our refrigerator and washing machine were having an issue, he immediately sends someone to repair it and eventually replaced the items so that we have a good working appliances. There was one time that our sink was clogged and our main doorknob fell off. He immediately sent someone to repair it with no extra costs for us. He is a very responsive and attentive property manager. Highly recommended.

9 de junio de 2025
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Dear Alexis,

Many thanks for your review and kind words.

It was a pleasure to manage you throughout your tenancy; I am glad you were happy with my management and how I dealt with your queries when raised in a timely manner.

All the best for the future,

Andy Peters
Senior Property Manager

Valorada con 5 estrellas sobre 5

Great Agency

Dealing with Steph at Bristol Residential Lettings is always a pleasure, easy and straight forward they are a brilliant company, I have found them to be one of if not the leading agencies in Bristol, due to being very trustworthy, prompt, friendly yet very professional and fair, I cannot recommend highly enough

20 de junio de 2025
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Thanks, Jason! It's always a pleasure to work with you.
The Property Management Team

Valorada con 5 estrellas sobre 5

Great experience with this responsible agency

I had a great experience with agent Andy. He is very responsible and responsive. When I had an issue with a lightbulb maintenance problem, he replied promptly and helped me solve the issue efficiently. I really appreciate his support and professionalism!

5 de junio de 2025
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Hi Max,

Thank you for your review and kind words.

It is my pleasure to help you as and when I can to make your life easier, plus you always give me nice treats to take away.

Best wishes,

Andy Peters
Senior Property Manager

Valorada con 5 estrellas sobre 5

Aimee

Aimee has looked after our flat in Baldwin Street for the last 2 years. She is extremely knowledgable and efficient.

16 de junio de 2025
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Thank you very much for leaving this review! We appreciate the positive feedback and are glad you are happy with our service.
Aimee Hawkesford - Senior Property Manager

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