Buzz Retail Opiniones 

209
•
TrustScore: 3 sobre 5

3,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Order made but never sent. Four chaser emails unanswered and no other options available to get in contact. No ability to track status of orders. Order at your own peril as small savings aren’t worth t... Ver más

Valorada con 1 estrellas sobre 5

I placed an order for a balance bike and Buzz took 7 days to inform me that the order has been cancelled due to stock issues. Living remotely, a week can be the difference between getting the present... Ver más

Valorada con 5 estrellas sobre 5

Was sceptical, as never heard of this company it came up when doing a google search for a pallet buster. Decided to give it a try as they accept paypal. I am very pleased I tried them, ordered the ite... Ver más

Valorada con 5 estrellas sobre 5

I was quite sceptical about buying from this company as i saw some negative reviews on here, but decided to risk it and pay by paypal. I bought ring doorbell from them at £20 cheaper than everywhere e... Ver más


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

209 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 14% de las opiniones negativas

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3,1

Todas las opiniones

(209)

14 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

amazing customer service

amazing customer service, replies within a few hours on email. very impressed with the after sales service and will certainly be visiting them again.

1 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Star Wats Lego

I ordered Star Wars Lego, exceptional price, almost too good to be true. After i placed my order, i looked at the reviews, which is really what i should have done before placing my order. I was really worried as some reviews were quite scathing. I thought, i’m not going to receive my order. 3 days later, delivery arrives via parcel force. Genuinely over the moon. Fantastic service, great price!

14 de abril de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Prices too good to be true??!

Ordered Lego on 16th for my grandson’s birthday. Still not delivered.
Tried to track parcel but they require order no. and bank card details, not happy to forward bank details so emailed. Said they would track it with Hermes and contact me in 48hrs and if necessary send replacement by express delivery. Sounded good but so far nothing. I have tried sending further emails but get a ‘delay in delivery’ response. Phoned a London number but after a few rings call cuts off.
Greatly disappointed and let down, I have one sad little grandson. This was no bargain if I’m going to have to buy another.

25 de marzo de 2022
Opinión espontánea
Logotipo de Buzz Retail

Respuesta de Buzz Retail

The order has been delivered 1 hour before writing this review on Trustpilot. We have requested the customer to amend this review on Trustpilot.

Valorada con 5 estrellas sobre 5

5* quality

I was abit sceptical when I read some reviews about buzz-feed some being repetitive negative but I had some friends who recommended it so I gave them a shot. I found and £100+ Lego set I wanted that they sold for £62 and I couldn’t believe it, within 2 days of ordering it has arrived in pristine condition. Absolutely suited with the service! Thankyou so much

4 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid this retailer. Don’t lose your money.

I should have followed my gut and not ordered from this suspect website. Order has not been delivered and customer services (email only) are ignoring my requests to cancel and refund the order.

UPDATE

Buzz Retail are now saying I have been refunded, but I haven’t. I am left with no choice but to try and recover the money via my credit card company.

17 de diciembre de 2021
Opinión espontánea
Logotipo de Buzz Retail

Respuesta de Buzz Retail

Hello,

We reply to all emails within 12 working hours.

As mentioned in all our timely replies to you to all your emails, your parcel is currently with Hermes, there is a delay with the courier due to the driver shortage, this is something out of our control. We have still advised the customer that the accounts team will refund the order and once the parcel does eventually get delivered via Hermes, we will have the unit collected free of charge.

95% of orders are delivered wtihin 5-6 business days. Some are taking longer depending on the depot and ares of delivery within the UK and your parcel seems to be one of them.

Update 26/12/2021: Order has been fully refunded to customer. We have confirmation from the credit card company that the refund has been applied to the customers account. However they are still claiming the refund has not been recevied.

Thank You

Valorada con 5 estrellas sobre 5

Spectacular!

I ordered from this site for the first time and the product was amazing! Exactly as described! Thank you!

14 de diciembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Fraudulent Company Currently Under Investiagtion

I'm very dubious of the more positive reviews regarding this company. My experience would suggest that they are not to be trusted after ordering over £200 of Lego as a gift for Christmas. The order has been advised dispatched but still waiting for delivery after 2 weeks. Wish I'd read the reviews and dug deeper into this company before wasting my money. After digging deeper to find out how to contact them, I've come across all kinds of accusations and fraudulent findings into their business practices. (See amazon chargeback fraud for a taster). My advise is that they are a front for something and not to use.

13 de diciembre de 2021
Opinión espontánea
Logotipo de Buzz Retail

Respuesta de Buzz Retail

Thank you for your review.

We find it extremely unfair for you to leave such as review. We are not sure what you mean "Fraudulent Company Currently Under Investiagtion". This we consider as untrue and completely misleading information.

We have explained to you via email that we have had issues with Hermes in delivering our parcel. They have been an absolute letdown during this christmas time and they have managed to lose 30% of our parcels in their network in the last 2 week. This is something out of our control and we trust our delivery partners to do their job correctly which Hermes has not recently.

Please provide us with your order number and contact details via email to "info@buzz-retail.com" and a member of team will be more than happy to look into this for you and to make sure your refund or delivery has taken place.

Thanks

Valorada con 5 estrellas sobre 5

absolutely amazing experience

absolutely amazing experience, despite delays with other parcels I ordered online, my order with buzz retail arrived within 2 days or ordering. will certainly be shopping with them again!

5 de diciembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

CAN'T GET IN TOUCH WITH THEM!!!

BT baby monitor broke, BT advised I need to contact the place I purchased it from - Buzz-Retail. No phone number at all after searching everywhere. Sent NUMEROUS emails and used contact form on website. Been trying for 4 months now - no reply! DO NOT USE!

12 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy customer

A couple of hitches with delivery of an empty box, however this was the suppliers fault not the retailers fault and customer service dealt with it very quickly and professionally and sent a replacement a day later.
Overall a very good service.

12 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bought a dewalt tool from here at a…

Bought a dewalt tool from here at a very good price, very smooth easy transaction and the tool was here 2 days later, registered and now has a 3 year guarantee, couldn’t be happier..

24 de septiembre de 2021
Opinión espontánea

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