Campanile Opiniones 

What a lovely hotel was nice and clean and the beds were comfy the staff were really friendly to breakfast was lovely had a fantastic 3dy stay will defo be back again.

BASILDON Amazing value for money; Staff very lovely & friendly; room clean & fresh linen, towels folded neatly on bed; bathroom spotless!! The breakfast is cooked fresh, you have a choice of toast, juices, bottomless coffee! Fresh fruit, full English all for just over £9!! - the rooms I would say, are comparable to other more expensive hotels in the area(I have stayed at many other hotels in the area over the past couple of months & the Campanile is my favourite , as all the others have very similar furnishings, but some have different bar areas for 3 times as much!! , but you can go out for that!, I paid £157.00 at the Campanile for 3 nights weekend member rates..)easy access, privacy,ALL rooms have a terrace outside your room, so for smokers or vapours, perfect 🤩 You open room door & have a quick one! - Pet friendly! HIGHLY RECOMMENDED

Checked into hotel Northampton,washed hands in bathroom plug can not be taken out ,now got wash basin full of dirty water,reported to reception,who came to look and agreed????
No meal allowance .....but is on booking????
Shower room dirty floor not been cleaned and uneven......
Worst hotel ever stayed in and reception staff are totally useless,no nothing ,and have no idea how to sort a problem,no menu ......for food,but judging how clean room is ,would not eat here......What a shambles of a hotel in Northampton.

Bij aankomst (Campanile 's Hertogenbosch) op zondag werd verteld dat de verwarming het niet deed, er waren elektrische kacheltjes waarvan we er een meekregen. Ik denk niet dat die deze dag gekocht waren! Dit probleem moet er langer zijn.
Ook in het restaurant deed de verwarming het niet, koud 's morgens bij het ontbijt. Dat dan wel heel goed was. Toen we op woensdag vertrokken deed de verwarming het nog steeds niet. Informeer ernaar voordat je reserveert!
Dan de kamer, erg klein, het was lastig om met je rug langs de muur in bed te koe, tenzij je dit vanaf het voeteinde deed. Ook de badkamer liet te wensen over. Muf, schimmel en bladders.. En toen ik een bad(je) nam was hij binnen een kwartiertje leeg omdat de stop niet paste.
Verder een logement voor arbeidsmigranten die in groepen kwamen en gingen met busjes..
Nou, geen aanrader wat mij betreft! 's Hertogenbosch maakte als stad veel goed!

Avoid Swindon Camponile hotel Got there and booking.com had only put 1 person for the double room when I put 2 when booking the receptionist couldn't have cared a less she didn't offer a resolution just charged us for another breakfast for 2 days, both days when we went down for breakfast we were not on the list and the second day my mum in law got a glass which was cracked,
In our bedroom there was a big crack in the wall above the window and the toilet roll holder was hanging off the wall in mum in law bedroom sink was cracked.
To top it off my mum in laws card would not work on 2 occasions and had to be recoded for her to get into the room. also door to lift and stairs squeeked really badly but on door this said quiet zone. Overall a disappointing stay. I really do think a refund should be given as this caused stress we did not need.

I booked the Dartford Campanile for business purposes for a stop off sleep. I’d driven all day and arrived at11pm and was due to drive all day again the following morning.
On arrival I noticed the room smelt terrible and within a few minutes I was itching all over. Despite my best effort I couldn’t stand it any longer and was itching terribly and found it impossible to sleep. I decided to leave at around 2:30am having had no sleep at all. I then ended up sleeping in the car at a service station.
My company will never use a Campanile again.

The hotel customer services now continue to ignore my main complaint and remarkably sent a long winded reply regarding an additional minor point. They don’t seem to want to answer me with an explanation why the room was not fit to stay in, and so up to now haven’t assured me that this is a one off! And going off others reviews this isn’t a one off.

Called the police because I made a coffe from the machine before 7 o'clock in the morning then was told I had to leave without my things and they would be forwarded to me
Absolutely disgusting customer service

We were a frequent flyer with campanile (for business) but have taken a view that its just not worth the hassle anymore. 4 rooms booked for multiple nights in July. Two rooms had faulty shower valves and the guests had to endure either boiling hot water or freezing cold. They informed reception but the manager told my business partner that "France organise the maintenance and not much could be done" Translation: "Scald you pigs we have your money we don't care"

I called the manager and emailed him multiple times and he assured me his own maintenance would clean the valves. A build up of scale is a common issue in this hotel and he would take care of things. He didn't. We went back and forth and I asked if he could swap the rooms in question - The manager couldn't as "he was fully booked" but a quick trip online told me they were still taking bookings that evening. The manager is quite engaging Ill give him that but he is also a liar. I said if you cant fix the shower or change the rooms can you offer a discount on the booking for the inconvenience. Apparently discounts are out of his sphere of responsibility but If I email Louvre direct they will resolve things. Louvre thanked me for my feedback. (see earlier translation :) )

If you have stuck this far with my review then buyer beware. Once you check in your knackered don't expect any service, hot water or a lift that works. Good luck!

absolutely disgusting service from the bradford branch! Left the room within 20 minutes due to the absolute state of the room to be told there is no one working to deal with the refund but will be called at 8am by the manager to issue, no call(what a surprise!) Turn up at 11am after still not receiving a call to be told by the manager he isn’t dealing with it someone else is, once questioned he was dealing with it but didn’t have the time to deal with us as other people are waiting!!! Gone back on the information Given last night regarding a refund saying he didn’t say this! He will look into things and call us back later today! This is unacceptable we booked a 2 night stay, paid upfront, the room was absolutely disgusting, spent 20 minutes in the room And because we pulled back the bed sheets to check how clean(dirty) they were and made a coffee (which wasn’t drank!) they won’t offer a refund - WE DIDNT STAY IN THE ROOM. Is there anyone in this company I can speak to to deal with the request for a refund who knows how to deal with a customer?! I am owed money and will not let this lie.

Eva and Christine put together a lovely breakfast service with a smile
Milton Keynes

I am very disappointed with our room. The room smelt awful and the towels were dirty.
Really not nice, never heard back.

Dirty and very badly worn out mattresses with lots of brown stains on! Even the second room I checked in had very bad stains and was horribly dirty. I checked out because I refused to stay in such a horrible hotel!!!! The staff do not care and I will never recommend this hotel of horrors to anyone!

The booking in process was painful with the receptionist insisting that I have not paid and was staying for 2 nights. I showed by booking.com confirmation and offered the confirmation number and pin number to assist. Eventually all was sorted once the receptionist realised he had misheard my name but, this could all have been sorted in seconds if he had used the confirmation number I offered. I asked for a room near reception and on the ground floor, in the event I was placed on the first floor in a room near the farthest end of the building. My double bed became a twin single. I assume that is what the 'other' guest asked for.

The rooms themselves are modern and pleasant to look at but, very minimalistic. Aside from that, when settling in, it is easy to note that everything appears to have been done on the cheap. If you want a hair dryer you have to ask reception, if you want a mat for the bathroom you have to ask reception. These should be standard items. No information on how to connect to the internet, just small things that make for a better more convenient stay.

The shower is over the bath meaning people have to climb in, not very helpful for the aged or infirm. Then a shower curtain attacks you when you attempt to shower. Not very hygienic especially in a hotel. Why not use a shower screen?

As for the beds they are quite simply the worst I have ever slept in. They are uncomfortable and you can feel every spring. The pillows are horrible and cheap.

The only good point was the buffet breakfast. I was plentiful, hot and had a wide choice of items. Guests in the restaurant were looked after by one young lady and she was brilliant and just never stopped working. She is a credit to the team.

Would I stay again? A good breakfast is an important part of any hotel stay but so is a good nights sleep. The latter trumps the former, so the answer is an emphatic NO.

The only negative thing i can say about the campanile Hotel in Doncaster is that there's no plug sockets at either side of the bed & there's only 2 plug sockets on the unit.
Every time we go campanile Doncaster we have to take our extension cable which has 4 uk plugs on it & 3 usb charge ports on it.
Apart from this minor issue a really great friendly clean place to stay at

We stayed there for 4 nights.. worst days and nights. We came to the room and first thing I saw was that electrical stuff were coming out of the wall, the other thing was that the door didn’t lock when you closed it so you had to slam it MULTIPLE times. We told the staff and they didn’t seem to care at all. Breakfast wasn’t anything interesting and it didn’t seem proper cooked. Overall, don’t go. Staff doesn’t care at all and there’s a lot of noise from the road!

After booking rooms via phone for a stated price when I received the confirmation emails the price was double what I understood them to be in the original telephone conversation.
I reached the person on the phone who originally took my booking and asked why the price was double what was originally stated. All I got back was a flim flam sales pitch with him insisting I had misunderstood.
I asked for the rooms to be cancelled immediately which he refused to do saying that I would have to wait 24 hours. He was intransigent so I hung up.
24 hours later I call Campanile to have the rooms cancelled only to find an extra room has been put on. I ask the lady to cancel all the rooms which she does saying that she will confirm this to me via email. No email arrives!
I try to phone the company again only to be cut off during the intro before reaching anyone. No matter how many times I try now this is all that happens.

Scam! Misleading in booking system.

I booked the hotel for 4 nights, 3 rooms from 27 June 2018 (booking number 1536105738. Before I made a booking, on the booking page, it showed 3 rooms together and one sentence said "Free of charge if cancel before 27 June 2018 11:59 [Northampton]. On the booking page, there were no words said I will be charged if I cancelled the bookings,. If they intend to charge cancellation fees for 2 double rooms, they must state on the booking page. It serious/legit/misleading marketing.

Due to my mother ill, she had stayed in the hospital for 3 weeks, I canceled bookings on 11th April (nearly 3 months in advance so they have plenty of time to fill up their rooms). However,they still charged me 2 double rooms ( 493 pounds) from my credit card without my permission.
They allow some rooms for free of charge if cancel but all rooms. They only show policy of the rooms with free of cancellation. However, they did not state clearly which rooms they will charge if we cancel the bookings until you pay the booking, they will send you email with explain that you will be charged in full if you cancel the bookings. It is too late for you.

After awful customer service and rudeness, it was wonderful to get a cheaper room than (IBIS NORTHAMPTON), in a cleaner hotel with staff that were friendly helpful and courteous.
Ibis you have a lot to learn from this hotel!!!

Don't bring anything you are not ready to lose, because this hotel will not compensate your loss!
We stayed 5 days at this hotel. On day 3 the cleaning staff removed a bag of cloth diapers (worth 300 Euros) while we were out. When we came back and discovered the missing bag, we reported to front desk. The lady in charge promised to look for them, but she had no luck - either the nappies were in the dumpster or at the laundry service. The hotel got the laundry back on Friday and maybe we would be lucky they'd come back, so we were to check back on Friday. We left on Tuesday (mentioning the missing diapers at the front desk when checking out). We called the hotel during the weekend, but the diapers didn't turn up.
We addressed the manager wanting compensation for our loss. First she claimed that the room was empty so there was no reason for them to believe that the bag was something we had forgotten, and the bag was placed together with other garbage. Not True!!!!  The diapers were in a bag, but not with other garbage, the bag was actually 3 feet away from the garbage bin. The room was full of suitcases, clothes, toys, stroller - in the bathroom we had our toothbrushes, shampoo etc. If the staff thought we'd left why was this not cleaned out as well?! When asking the hotel about this, we heard nothin back. Total silence. Asking again and the hotel manager told us to contact the cleaning company and claim insurance from them. What the heck?????????
The hotel disclaims all responsibility. The incident happened at their hoteI and they tell us to contact the cleaning service?! The proper way to deal with this is for the hotel to compensate us and then they deal with the cleaning service if they want to. But apparently the management at this place is not up for the task of running a hotel.
I have stayed at many hotels in my life but I have NEVER been treated with that much insult, incompetence and lack of responsibility! I can for sure state that we will never come back to this hotel nor will I ever recommend the hotel to anybody else!