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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Terrible app. From inexplicable deductions/charges to failed withdrawals and horrendous exchange rates. It almost seems like once you deposit your money with them, it is no longer yours. Avoid Chip... Ver más

Valorada con 1 estrellas sobre 5

The app is a useless app they deduct my money telling me lien when I did not borrow money from them they are thief I am closing my account with them they are thief

Valorada con 1 estrellas sobre 5

They just kept deducting my money, with the excuse of maintenance yet I couldn't use the dollar virtual card. It's like you're stuck once you're on the app. I don't recommend at all.

Valorada con 4 estrellas sobre 5

Pros: Although, I'm new to Chipper, my experience so far is not bad, especially executing online shopping with my dollars card - it's superb. Cons: 1. Exchange rate is higher 2. Till now,... Ver más

Información sobre la empresa

  1. Servicio financiero no bancario

Escrito por la empresa

Send and receive money across Africa the fast and easy way with free transfers and the lowest cross-border rates. From Virtual Cards to Investment options, enjoy amazing products and services to improve your financial lifestyle.


Información de contacto

1,4

Muy malo

TrustScore: 1.5 sobre 5

382 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 3% de las opiniones negativas

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1,4

Todas las opiniones

(382)

30 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

The truth is this

The truth is this; Chipper cash is Good in the aspect of virtual card, but they have a very bad customer service, the worst customer service so far in my entire life. Sometimes I wonder if some message don’t get to reach them. Their virtual card don’t have security too, no OTP. Next thing they will do now is to reply this message like a robot.

10 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bring back my LTC !

Bring back my LTC !! YOU people

But why does every one write a bad review on you !!! Kindly be legitimate people

30 de junio de 2023
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hey there!

Thank you so much for the feedback and we would be more than happy to help.

Please send a message in-app with your chipper tag and transaction details.

Thank you.
The Chipper Cash Team.

Valorada con 2 estrellas sobre 5

Be very careful trading with them.

This people are not serious. I made a withdrawal on 23rd of June to my external litecoin wallet which failed on chippercash and it vanished on my account meanwhile it’s still on my chippercash wallet address but they claim it has been sent successfully which I also check the receivers litecoin address and nothing on it.
This is my chippercash litecoin address: LZCpXrmdJ9EuNiFZYfSMVH3EPJ6zLSfB5B

And this is the receivers address for proof: Lcj3641iAiqtECcUHPdrimKV1nQ5peFUqu

23 de junio de 2023
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hello Yakubu,

We are so sorry about the experience you had with this.

This will be reviewed for you and an update shared via our in-app chat.

Thank you so much.
The Chipper Cash Team.

Valorada con 5 estrellas sobre 5

Tho the response from the app was…

Tho the response from the app was late.. I guess it's because I logged the complain on Sunday.. But on reaching out through Twitter.. The rate of response was super fast and the problem was solved in no time...

18 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Most useless app ever!!

Most useless app ever!!! How can they deactivate your dollar card just after 2 days when it was their fault they were having issues with their top up for those two days. AVOID !!!

10 de junio de 2023
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hi Debbie,

We are so sorry about the experience you had with the card. We do hope this has been rectified now.

Please send us a message in-app if you require any further support.
Thank you.
The Chipper Cash Team.

Valorada con 1 estrellas sobre 5

They’re the worst

They’re the worst! It’s scam! Don’t open an account with them. I sent money from my bank account to shipper for days and they didn’t credit my chipper Acct. They don’t respond to complains and they’ll block you when you tell them about your issue. I give them a minus 2

10 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Just yesterday afternoon I sent 40k …

Just yesterday afternoon I sent 40k from my opay to my chipper cash I was debited from my opay account but I never got the money on my chipper cash account.
I chatted with one of their support officer and I was told that my complain has been sent to their finance officer and that I'll get a message from them in the next 24 or 48 hours meanwhile what I want to use it for will end today

9 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Someone should help us

Till now , no response with screenshots of transaction sent to my chipper account number as proof , yet nothing ...
They published an in app on screen message about resolving there account issues...and what do u have to say about transactions lost or money unaccounted for...
Isn't it stupid if a bank suddenly start complaining about there account numbers , is big joke ?
Please someone should help me file a proper case with this dubious organisation .
I have screenshot evidence of money sent to my designated account no by chipper.
Please this can't keep going on for christ sake ..
People are complaining bitterly..

9 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

wish they cared about customers

i made a transaction yesterday to my chippercash account, up until now it's yet to reflect on my account, I've tried sending mails, as well as reaching out to them through their various social media outlets, yet no avail. if there was a network glitch, shouldn't that be communicated to the customers? these are peoples livelihood we're talking about. the customer service is poor, take days or sometimes weeks before replying, this is not professional in my opinion, hoping they'll see this and try to fix the bugs in their system

8 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

So the sum of 161512 disappeared feom…

So the sum of 161512 disappeared feom my account mysteriously. Chipper cash decides to keep mute in it despite several messages to them.... Chipper cash itself has scammers working within their organization.... Horrible

17 de octubre de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Horrible Customer Service

Was working well until Google pay refunded $2 to me. They sent a notice that they will start charging for the virtual cards. Since I already had one I felt safe. I got the card for free assuming they were making the cost back in their high exchange rate N800 to $1.

Fast forward to the refund. I logged in to see that I no longer had a dollar card. It wasn't on hold, no, it no longer existed. Shabi they would have sent a message specifying to those with free cards that the card was temporary, and we should pay for the card.
I contact their customer care to find out what happened and see if I can retrieve the card, and find out what happened. Till date my message has not been read.

I'll never suggest using an app with this terrible of a customer service. I can no longer trust them. And would suggest looking into other apps and testing their customer service before use.

24 de mayo de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Chipper Cash works!

Chipper cash works for me.

The flow to get your virtual Dollar is very fast plus the customer support service is always on ground to help.

Currently my top virtual card provider in Nigeria.

5 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Right from the very first time I…

Right from the very first time I downloaded the app, I had regrets. I decided not to listen to the negative reviews and went ahead to download the app, I couldn't login, I had patience and was loged in 2 days after.. Now I have deposited my account with funds but my account its still showing 10 whereas its suppose to be 4500..... This is not an app you would love from my experience so far.
May 21st
The money has being deposited now

12 de mayo de 2023
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hey there

Thank you so much for the feedback and we apologise for the experience you had with this. We are glad the funds are reflecting now.

We will continue to strive to always ensure excellent services to our customers.

The Chipper Cash Team

Valorada con 5 estrellas sobre 5

Horrible customer experience but then they stepped up

(Horrible customer experience, it been more than 6 months and yet still no reply.... its frustrating because I cant do anything with this account till things get resolved)....I wont deny it, this happened; but they stepped up their game and i am glad for this, so I would add 2 additional stars for it, and because they resolved the issue, it's an all star for me.

16 de octubre de 2022
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hey there!

Thank you so much for letting us know about this. Please accept our sincere apologies for the experience. We have just made a request for more information on this. Kindly respond to this so we can help.

Thank you
The Chipper Cash Team

Valorada con 5 estrellas sobre 5

I mistakenly sent money to another…

I mistakenly sent money to another account instead of my chipper account. Chippercash resolved my problem and credited me back. It took two months because I was still accusing them of withholding my money when in truth, I was the one at fault. Two days after the fault was found, it was resolved! I can't explain my excitement that day!

29 de abril de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ham Serunjoji, Chipper Cash are frauds, beware!

Again, be wary of Chipper cash and crypto, after raising hell about their 10% cheating and being exposed, they've decided to now include a 1% charge to disguise the theft.
Charging reasonably for a service is perfectly okay, but fleecing in terms of;

1. Their sell rate doesn't match market sell rate.
2. Their own stated sell rate is not the same when you want to cash out, ie they'll say its 102,000,000 for 1 btc...when you try to cash out it will be 100,000,000 for 1btc

3. Example if Binance is selling 1btc at 101,860,000UGX.....chipper sells it at 102,860,000UGX....a difference 1,000,000UGX ($265) plus 1% of that as a charge (102,860UGX).
So when you want to buy, you pay more.

4. Example if Binance is buying 1btc at 101,860,000UGX.....chipper buys it at 100,860,000.....a difference of 1,000,000UGX ($265) plus a 1% of that as a charge (100,860UGX)
So when you want to cashout, they pay you less.

5. A simple research shows Chipper is 2% owned by SVB which led $100m fund round. SVB (Silicon Valley Bank) has now collapsed.
6. On top of that they kept over $1m in SVB and can only recover $250,000 of that as insured by FDIC

Who do you think is going to pickup this hole of funding? You, their diligently, hardworking, saving and investing client who will be cheated to the bone.

7. Chipper was already funded by the fraudster owner of now fallen FTX, Sam Bankman-Freed and is under house-arrest following US Lawsuit against him and accomplices. The hole to fill is bigger.

8. I will even ignore the rumours of trying to sell chipper, since its not a fact.But hard to ignore.

9. The beauty with crypto/ fintech you can cheat but you can easily be found-out with a simple research on the Internet and block-chain transactions.

10. Lastly, chipper was good. Without a doubt. Then greed happened. Then FTX. Then SVB. Their license is even on-hold in Kenya.
The idea of the service was great, it worked but these markups of 10% to fleece clients, will surely not end well for Ham Serunjoji and the team that comes up with these "genius ideas" thinking Africans are ignorant.

11. Here is a clear example of how you will lose money. To make a btc purchase of 1,000,000.....depositing in the wallet will cost you 50,000....you'll be charged 1% of the amount for the purchase.....and the price you buy at from chipper will be higher then market price. In total instead of getting 1,000,000 worth btc.. you'll get 880,000 worth of btc......you lose 120,000 like that. Surely these are hallmarks of theft. Did I mention that now withdrawals starting May 30th are not free, add that to the list of theft!

12. Binance had to pull the chipper wallet off their site because of due diligence that showed fraud at chipper headquarters in San Francisco.

13. Lastly and most importantly, Chipper just put out a notice that they don't handle the crypto transaction and that is a 3rd party called Fireblock and Critical Ideas Inc, that do. The storm is coming, get your crypto off there, they are going to steal it and say they don't hold it and a 3rd party does. BEWARE!!!

You as a client are forewarned....

28 de abril de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Best fintech I’ve used so far

Best fintech I’ve used so far. Speed of Response to customer questions just need to be improved to at least minimum of 6 hours. Overall, they know their onions and everything works really fine.

13 de abril de 2023
Opinión espontánea

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