Citizen Opiniones 

Absolutely disgusting I was warned not to go with them. Trying to charge me for doors to be replaced what's my rent for. Doors are falling apart but they won't replace them it's at my own cost. Already looking for somewhere else to live

I recently had a really positive experience with Citizen.

The lady who initially contacted me by phone was absolutely lovely, friendly and helpful, immediately putting me at ease.

As part of the process, I had to complete a financial assessment, which can feel quite daunting! However, Monique was so kind, helpful and reassuring, making the whole experience much less stressful than I had anticipated. She kept me informed throughout, was always happy to answer any questions and made everything feel straightforward.

The communication and support I received were excellent and everyone I had contact with was professional, understanding and genuinely lovely.

Thank you Citizen!

Bad corruption in this company please stay the hell away from these guys. Changed there name 2many times, I have been with them 4 over 20 odd years, looking 2 take them in2 courts to get out & get my emergency moves.
Horrible don’t deserve my housing 3 benefit. They r not fit for purpose. Only times this were good is when they were Family housing. Poor staff, bad management, bad to their own tenants. No repairs because they r a broke company. Rip in of buyers. There properties r not fit 2 even live in. Evil needs closing completely down & prosecuting. Don’t know how they can be allowed 2 do this crap. Weed police grow on in lofts 4 so many years, dangerous dog in communal garden who is dangerously out off control. Breach all of their own tenancy agreements.

These people r criminals got me sectioned 4 report in a humming, & buzzing, fan, sound. Which turns out to be a weed grow inside there lofts. Thank 😊 gods the Irish nurse has reported it. So I am set 3 & no longer with these dirty lie in label in dirty Longbridge mental shitty healths, this weed grow is still going on up till this day? From 2023 till all of now. Bournville police station r deeply in with shitizen housing. No wounder Birmingham is the way it is. Pure crack & herion on our streets never mind 🔥 arms they all get a little cut ✂️ from these loud ear 👂 pain weed old set ups, never seem to check there propeerty's be careful with the dirty osman they also feed back info & work with these fools. Better of going to a housing solicitor, or going into the family law courts 3rd floor get help file in your n1 form get helps with fees, they have changed there name about 7 or more time's
Just so the courts don't find out who they r. More fool them. Osman a waiting games & they have just been hacked stole all people's information 🙄 careful. They r also mafias who u will never ever c. Let's all sign a petition to get them prosecuted & shut right down 1s & 4 all. Been a loyal tenant 4 over 20 odd year's i need outs been diagnosed from a private doctor, traignmal anemia type 2, due to this old weed grow off a set ups. There staff r most doggy also. Gonna take these cowards 2 the cleaners time I finished. Stay far away from these criminals. They have connections with the social services, MP, schools, corrupted NHS dirty doctors, u. Name it's even bad surgeons, keep away from reporting to police plz 🙏 they r ruthless I want my emergency moves, not ever with them guys. Read all of these reviews go right backs, please there new scam is ripping buyers off & half buy people u rather buy a banana 🍌 & eat it & still have the skin 😉 to even grow its. Then buy any bad roting apple 🍎 tree house from them. They don't ever maintain these,rental bad poor installation old run down property's stay far away, u better of going to a charity shop then these guys. Devils, skimming, liein, tie rags non fixable morons 🙄 abbots solicitors r good this is the 3rd disrepair & this time around still not a repair, just a lil 450 pay outs. Fine in time & compensation my way 4 them. Exposure in the court's u duty bungeles more fire 🔥 4 dem. Alot off paying out to tenants Google the osman pay out reports. No wounder they don't have any £ aload off paying outs. Broke riping off buyers low life's gonna sue u next & I want u all in the high courts off justice 4 this torture u r & have been causing me. Pain & suffering is all u gone gets, wannabe nija bread 🍞 men. Scammers but blanten 1s not even behind closed door's toe rags 4 life's fire 🔥 will bun u all outs. Poor cow boy job's low budget materials. Broke turn all ur bad property's into HMO's if u really want to abandon ur shamble neglecting
Property's they love junkies that's what they r bass useless junkies. Also there fake eviction forms r not even real lol. They lose inside the family court's they r black listed & got a big red marker on them, never mind the 🐖 which 😆 they even tried to evict me when I was in the oleaster mad house 4 only 4weeks lol child neglect? Tenant neglect more likes & then lost & then the dirty bournvill haribo 's off pigs 🐖 tried an injuction to not say anything about this noise & if I did take my excess lol. Tramps I'm not a dealer they love to rob & get in 2 court's & only talk about the drugs & no £, these guys take der xboxes even the drug lines 😆 clothes, trainers, u name it's. 😉 get their late & still managed to revoke it's with my evidence & got judge's clark 2 email me hearingb4 5 o'clock within the dead times im alwayson the ball & they had 2 pay 4 my court fees,neither mind there's & there weak solicitors. Ha ha ha 😂 had the cheek 2 get Anthony weak Collins to harass me4 fee's I cost the an arm. & 🦵 takes weeks or months 4 a court date, they can't afford 2 take any1 into court's judges just robs dem, they r the judges Meal = ticket lol. Neva cry, them judges will never believe sum1 who changes der stinky name so many times, whitefraiers, optima, optima-family shitizen, there is more Google dem monster 👻 bunch. There a losing game Rip 🙏 Amy Winehouse. They need crashing all downstairs 😒 2 hell. all this £ could go onto improving them self's & thier run🏃‍♂️ down under London ground dumping grounds. They r not fit 4 any purpose no repairs broke, dangerous dog in communal garden ready to attack me & my child, already bit there worker, never mind the visitor's belly twice, the dog 🐕 is very hungry 4 humans, & u got dem & piggy's 🐷 saying his a lovely friendly dog, not on my recordings 4 the ma or your honours. Bow down 2 the grounds (SHITIZEN) not no lawaby citizen. Zero 🌟 u r coming 2 100% off 1 stars 🌟 what happens after this u get 2 stars 🌟 get outta of HERE karma 1 by one, 4 you filthy lots. Move right over u under wonders. Rubbish 🗑

Ur reply was a pathetic cop out spoke to service manager unhelpful didn't take on board wot I said about unresolved issues and an antisocial intimidating behaviour report against one of their tenants u did absolutely nothing about it falsely accused by two of ur tenants u did nothing about it ur staff and service manager are absolutely dirty lying piece of crap scumbags and I l look forward to dealing with u with the housing ombudsman

If I could give zero stars, I would! This has got to be the worst housing association I have ever come across.

Firstly, I am currently residing in a property that is shared ownership with citizen. I want to buy more shares in my home and eventually be rent free. Twice now I have tried to do this but due to the incompetence of this pathetic association, whatever valuation I did have done is now void and I have to start all over again!

Secondly, service charges. I am paying for a service charge that I have barely seen any results for. There is no ongoing maintenance of the areas that this pays for, parts of the estate are not finished such as green areas, seating, bins, the list goes on. And I receive a letter 2 days before my rent and service charge goes out, stating that it will go up by £30 a month to cover MY ARREARS! My arrears?! Absolute made up nonsense!

If I had the chance again I would have never got involved with this horrid association and brought a property elsewhere! Avoid, AVOID, AVOID!!!

Hi everyone,
Citizens housing have been provided false information to me since 2017-2018.
I used to owe them rent money because my work permit was on hold and I couldn’t pay them at the time. so I set up a direct debit on 2017 and completed their final payment last night. Today they called me and made up none sense excuses and asked for more money.
I believe this company is using your information against yourself so please be aware of their systematic rip off. Also I find their agents very rude and manipulative they clearly know how to blame you for their wrong doing.

Their actions have massively impacted my life.

I have repeatedly reported ABS in my retirement project

"ASB Case Review or I will do a
Community Trigger", as
tenant is actively compromising building security by letting criminal strangers inside.
I Request the neighbour's key fob or entry access privileges be reviewed or restricted as the tenant is handed to strangers.

tenant is letting criminal strangers inside, the police are aware, but the housing provider has failed to secure the building.
I want a formal inquiry to the housing chief executive
I will see my local mp soon

I've been with citizen for 6 years now and getting things done is a hassel my houseing officer lied to me when I approached him about a service dog for my son who is autistic he told me he had visited my neighbours but later found out by all of them he hadn't been in contact and nobody filled complaints about me and my autistic son who is 28 being Loud
I've been waiting over 3 months now for an aid for my son do you think I've heard anything from anyone not a chance this is a legal aid like I've told them
We had a jitchens done and what a Sham that was joke isn't the word for it
Also it amazed that all the things that need doing are not being done but can send millions on new buildings we have had garages caged off for almost 5 years now and recycling needs doing more bins
Steps that need fixing on the estate bad lighting and no cctv wtf are citizen doing crimmond rise needs a full make over instead off spending millions on new propertys why don't you fix the estates that need to be done utter joke don't come to citizen for a property

Citizen are useless. The repairs take forever and when done are substandard. No interaction with residents. No consultation. If you complain you are just fobbed off with downright lies. If you are considering buying a property from them please be aware of the above. I certainly wouldn't recommend buying or even renting. The whole organisation is a sham/scam.

From: infoatcitizenhousing.org.uk
Subject: Responding to your email to Citizen Housing Group
Date: Jul 30 2026, at 10:29 am

Thank you for contacting us on the 30th July 2026.

Repair Booking Request

I can see from your account that the shower unit repair was booked online for 07/08 between 09:30 - 14:30.

Kind Regards
Yours sincerely,
Citizen Customer Experience Centre
------------------------------------------------------
From: Citizen Housing Customer Services infoatcitizenhousing.org.uk
Subject: Appointment Reminder
Date: Aug 6 2026, at 10:34 am

Citizen reminds you of your electrical repair for Job 1393543/1 on 07 Aug 2026 between 09:30 and 14:30.
You will receive a text when the engineer is on route.

--------------------------------------------------------------
From: Citizen Housing Customer Services infoatcitizenhousing.org.uk
Subject: Appointment Confirmation
Date: Aug 7 2026, at 8:54 am

Citizen have changed your shower unit electrical repair for Job 1393543/1 to 21 Aug 2026 between 08:00 and 18:00. If not suitable please change your appointment through My Account or by calling 0300 790 6555.

To check, change or cancel your appointment please visit My Account. If this is not possible, please call 0300 790 6555.

Absolutely terrible. It takes for ever to get through and the repairs they undertake aren't upto scratch. They put my bathroom vent the wrong way. The bathroom sink does not fit the base. The toilet lid is askew and ther shower rail is not level. The kitchen units are not live and have massive holes which led to me been onfested by rats which I had to pay for out of pocket. They did not replace the units just patched it with industrial steel wiring which is not meant for the job they used it for. Got to the point no point complaining. But the minute u are late with rent u get a repossession order. How does that work.

They are not interested in anything other than rent and to visit your home for 'Inspections', when they visit they pretend there are issues and then have made up solutions to them that requires another visit and then more visits!, they also make appointments for you and expect you to be at home!! One or two day notice!, I dont need visits! Also they pick and choose who to visit and for what reasons!I Need to be left alone and be allowed to live my life thank you very much. If this isnt stalking I dont knkw what is.

I will recommend this to everyone, please do not buy a house through them. I’ve had a horrific experience and I am trying to encourage others to not do it.

I honestly don't have a clue how anyone deals with this company. They make appointments for you and just hope you're at home without your knowledge, they want you to take 2 days off work so they can change electric systems in thier property. Do they not understand that people work? If you want me to take time off so you can do work on your property, then by all means pay me for the time I've lost off work. I'm rarely at home until between 16:00 and 18:00 on weekdays so it's very difficult to have workers over when they seem to finish at 17:00. I also have to work you know.

The companies who work for them like sureserve are absolutely shocking aswel, they do the same and just book appointments for you then have a problem when you're not at home. Also citezin why don't they have an email service? Or even a message service on their app? Make contact easier instead of waiting for one of the receptionists to answer for half hour. The computer Systems are clearly far to slow and need updating! I've only been with citizen housing for 2 years and I'm already tired of them. Stop making appointments for me and start updating your systems so it's easier for your occupants to get in contact. Stop hoarding all the money you make and start spending it where it counts!

I live on new development where unfortunately there are also citizen residents. We have had to endure antisocial behaviour the who whole time we have lived here which is nearly 2 years. I've had to buy a house alarm and cameras to protect our property and belongings. The police have also had to be involved several times. There is a constant mess - wheelie bins left everywhere, rubbish left outside front doors for weeks on end, antisocial behaviour, screaming, shouting, swearing, all that we can hear from inside our homes, cars driving erratically in a cu-de-sac, dogs constantly barking and being loose in public areas, people being threatened, defacing public areas, people sitting outside the front for hours on end, tiny children running all over the road. Myself an other residents (including some other citizen residents) have been complaining for 2 years and nothing has changed. Citizen are not even enforcing the conditions in their own tenancy agreements!! I've quoted which sections the residents are breaching and nothing gets done! All we get told is "well I've spoken to them". Two years of you speaking to them has done nothing. They blatantly lie to the neighbourhood officers faces. I've had enough. We live in a beautiful village and I never once thought buying a house here would cause so much harm to my mental health. Well citizen, you've had 2 years to sort this out and I've had enough. I will now be going to the ombudsman.

I wouldn't even rate these 1 star. As an organisation they are not even organised. Customers are trying to upkeep their properties but they don't seem to care. Citizen are very flippant in response to complaints, reported repairs etc even though Service charges are paid by residents to cover these costs. One such repair took over 6 months to do, not acceptable. You have to constantly chase them to follow up as they do not communicate much with you. Frustrating.

My complaint to Citizen:

I have had numerous problems with Citizen Housing since becoming a tenant 2½ years ago, this is simply the latest. I called Citizen to request the Electric Cupboard to be opened between 10am - 2pm on February 10th because my electric meter needed to be replaced. The Meter Cupboard is in the communal area. No residents have the key to open it and Citizen requires 10 working days to open it. I called initially on Feb 2nd to arrange this and was repeatedly reassured that the appointment was made and that a cleaner would come to open the cupboard so the Electrician could complete his work. The British Gas Electrician was due on the same morning.

At 10.20 I called Citizen again, to query why the cupboard hadn't been opened yet. I spoke to a staff member, he tried to contact Citizen's Estates but was told the cleaner was off work and no other cleaners were in the area. He then tried to contact my Housing Officer but couldn't get through. When I told the Citizen staff member it was an emergency he told me he had exhausted all he could do and that the cupboard would remain locked.
This is clearly appalling customer service and something that appears to endemic at Citizen Housing.

I have PTSD and an Anxiety disorder and find liaising between two services quite difficult. This has made a stressful situation worse as I feel that even when you attempt to do things correctly other people's negligence will still make the problem worse. Instead of supporting their residents, Citizen just create new problems or make things worse. They only listen and act on an issue if you make an official complaint. Appalling customer service and an utter lack of support for their residents.

The company has Incorrect data regarding me I have told them to update it but looks like getting that done is difficult, also wonder why there isn't accurate data in the first place?

I’ve had a complaint with Citizen since early in 2021, they had outright refused to correct the incorrect data that they held, they had taken a hostile tone at points and made me out to be crazy, however they have only just (January 2026) admitted that they have held the incorrect data the entire time and that I was in fact not crazy. They’ve caused actual harm in that time through their refusal to correct the data. They have repeatedly threatened to take legal action against me in this time, they accept now that it was their fault alone. It should not take more than 4 years and the threat of legal action for Citizen to add a simple correction, but every step of the way they would read the previous notes and suddenly switch up and start talking to me like I was an idiot. It was infuriating trying to deal with them, they behave like children who don’t want to be told that they are wrong. They also contradict their own staff leaving you unsure as to who to believe.
Their reply shows how inept they really are, I have been trying to resolve it for more than 4 years. Saying to call on the number that I have done since 2021 really is the cherry on top. If this company was not a social housing provider they would have gone bust already.