Absolutely disgusting I was warned not to go with them. Trying to charge me for doors to be replaced what's my rent for. Doors are falling apart but they won't replace them it's at my own cost. Alread... Ver más
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Consulta las opiniones de los clientes
Bad corruption in this company please stay the hell away from these guys. Changed there name 2many times, I have been with them 4 over 20 odd years, looking 2 take them in2 courts to get out & get... Ver más
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Citizen are useless. The repairs take forever and when done are substandard. No interaction with residents. No consultation. If you complain you are just fobbed off with downright lies. If you are con... Ver más
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I have repeatedly reported ABS in my retirement project "ASB Case Review or I will do a Community Trigger", as tenant is actively compromising building security by letting criminal str... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
One of the UK's most trusted social housing providers, we own and manage 30,000 homes across the West Midlands. We believe home is our foundation for life.
Información de contacto
Reino Unido
- www.citizenhousing.org.uk
1,5
Muy malo
210 opiniones
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Extremely poor handling of safety and anti-social behaviour concerns
My experience with Citizen Housing has been deeply disappointing.
Despite raising repeated and well-documented concerns about safety and antisocial behaviour, Citizen Housing consistently failed to act in a timely or effective manner. Communication was poor, responses were slow or non-existent, and responsibility was frequently deflected rather than addressed.
What is particularly concerning is the lack of meaningful intervention even when issues posed a clear risk to neighbours’ safety. Formal complaints did not result in practical solutions, and escalation routes offered little more than procedural box-ticking. At no point did I feel that Citizen Housing took ownership of the problems or treated them with the seriousness they deserved.
For a housing association entrusted with resident welfare and good neighbourliness, this level of inaction and disengagement is unacceptable. Based on my experience, I would not recommend Citizen Housing to anyone expecting responsive management, accountability, or a genuine commitment to tenant safety, well-being, or good neighbourliness.
UPDATE:
In your reply you said "We really would like to help you get these issues resolved". In the meantime, however, your failure to take heed of and properly assess the risk of dangerous dogs kept at one of the properties you own has led to a dog attack in which a cat was torn to pieces and another dog was severly injured, to the extent that it had to be put down. Your negligence has now led to the preventable death of two pets. Could have easily been a child.
27 de enero de 2026
Opinión espontánea
Respuesta de Citizen
Hi Gil,
I am sorry to hear that your experience of our service hasn’t been all that it should be.
We really would like to help you get these issues resolved.
For us to help you all you need to do is contact us by the method that suits you best. Our offices are open Monday to Friday, 8am to 6pm excluding Bank Holidays. You can contact us by:
• Phone on 0300 7906 555
• Email to info@citizenhousing.org.uk
• Through direct messages via either Twitter (@citizen_housing) or Facebook (search @citizenhg)
• Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk , just follow the link for My Account
Thank you for taking the time to give us feedback on our service. All feedback is welcome and helps us assess and change what we do and how we do it.
Thanks
Citizen
Alpha house bins are over flowing
Alpha house bins are over flowing. Tonnes of rubbish/broken glass/mouldy food/furniture blocking rear entrance(s). Rubbish on stairs. 1 lift has been in 'fixed' and broke again immediately afterwards. Other lift is on the verge of breaking down. Constant flow of drug addicts up and down the stairs. Human feaces and bodily fluids on stairs. Concierge have a major attitude problem when any of these problems are flagged (not their job) phone citizen and left on hold for over an hour and then told to call the same number that forwarded me to them in the first place. Alpha house block in rancid, unhygienic and UNSAFE for vulnerable people!!
28 de diciembre de 2025
Opinión espontánea
Respuesta de Citizen
I am really sorry that we haven’t been able to resolve this issue for you sooner. We absolutely will try and help you to get these issues resolved.
For us to help you all you need to do is contact us by the method that suits you best. Our offices are open Monday to Friday, 8am to 6pm excluding Bank Holidays. You can contact us by:
• Phone on 0300 7906 555
• Email to info@citizenhousing.org.uk
• Through direct messages via either Twitter (@citizen_housing) or Facebook (search @citizenhg)
• Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk , just follow the link for My Account
We really appreciate you taking the time to provide feedback and I hope you’ll get in touch with us so we can resolve these issues.
Kind regards
Citizen
I have requested repairs 3 times the…
I have requested repairs 3 times the first time they gave a time and date, and then rang same day to say they couldn't make it. ended up doing it myself. Second time I was told nothing could be done. Third time a date was arranged and was rang again on same day by plumber saying he wouldn't come over as he was doing a repair elsewhere. No new date given, been a week without using bathroom sink as the U bend leaks. If I have to do it myself then Citizen can take responsibility for any water leak that affects the flat below. I work full time, so only available time is Friday afternoon after 1.30 pm, maybe their workers like to finish early so fob residents off with broken appointments, I don't know but it seems this way.
14 de noviembre de 2025
Opinión espontánea
Respuesta de Citizen
Hello Peter,
I am sorry to hear that your experience of our service hasn’t been all that it should be. What you have described is certainly not the service that we want to deliver, we really would like the chance to put things right for you. For us to help you all you need to do is contact us by the method that suits you best. Our offices are open Monday to Friday, 8am to 6pm excluding Bank Holidays. You can contact us by:
• Phone on 0300 7906 555
• Email to info@citizenhousing.org.uk
• Through direct messages via either Twitter (@citizen_housing) or Facebook (search @citizenhg)
• Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk , just follow the link for My Account. Thank you for taking the time to give us feedback on our service. All feedback is welcome and helps us assess and change what we do and how we do it.
Citizen
I had to wait two weeks to get my…
I had to wait two weeks to get my shower repaired but when the electrician came he ended up changing the shower but didn’t change the old pole with the shower holder. He just took the new shower holder pole with him. It looks really odd and the new shower head doesn’t fit the old shower holder properly. I don’t understand why he just didn’t bother to change the shower holder when one came with the new shower.
13 de octubre de 2025
Opinión espontánea
Respuesta de Citizen
I am sorry to hear that your experience of our service hasn’t been all that it should be.
We absolutely will try and help you to get these issues resolved.
For us to help you all you need to do is contact us by the method that suits you best. Our offices are open Monday to Friday, 8am to 6pm excluding Bank Holidays. You can contact us by:
• Phone on 0300 7906 555
• Email to info@citizenhousing.org.uk
• Through direct messages via either Twitter (@citizen_housing) or Facebook (search @citizenhg)
• Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk , just follow the link for My Account
We really appreciate you taking the time to provide feedback and I hope you’ll get in touch with us so we can resolve these issues.
Sam Carpenter and Jamie recently…
Sam Carpenter and Jamie recently carried out plastering work at my home on behalf of John Pullen, and I couldn't be happier with the results. From start to finish, the service was excellent. They were both friendly, professional, and clearly take great pride in their work.
Their attention to detail was spot on, and they made sure everything was completed to a high standard. They also treated my home with respect, keeping things clean and tidy throughout the job.
I would definitely recommend Sam and Jamie to anyone looking for quality plastering/carpentry work – they did a fantastic job! Thank you so much very much appreciated.
27 de septiembre de 2025
Opinión espontánea
Respuesta de Citizen
Thank you for taking the time to give us such wonderful feedback.
It’s great to know that your experience of our services has been so positive.
When you need to contact us again, please just pick whichever method works best for you. Our offices are open Monday to Friday, 8am to 6pm excluding Bank Holidays. You can contact us by:
• Phone on 0300 7906 555
• Email to info@citizenhousing.org.uk
• Through direct messages on either Twitter (@citizen_housing) or Facebook (search @citizenhg)
• Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk , just follow the link for My Account
Kind regards,
Citizen
There isn't a choice for no stars
There isn't a choice for no stars, as I would of put that !!
I took a day of work, which means I lost a day's pay, to wait in for a Gas Safety inspection. No one turned up !!
And no one bothered to inform us that nobody was coming. It took my husband to phone citizen to find out what was going on. What a joke !!
It now means we have to wait for another appointment. Which means I will have to take ANOTHER DAY OF WITH NO PAY. not happy at all with the lack of service.
11 de septiembre de 2025
Opinión espontánea
Respuesta de Citizen
I am sorry to hear that your experience of our service hasn’t been all that it should be. I fully appreciate that you feel let down. Please give us the opportunity to put things right, we will do everything we can to resolve your issue.
For us to help you all you need to do is contact us by the method that suits you best. Our offices are open Monday to Friday, 8am to 6pm excluding Bank Holidays. You can contact us by:
• Phone on 0300 7906 555
• Email to info@citizenhousing.org.uk
• Through direct messages via either Twitter (@citizen_housing) or Facebook (search @citizenhg)
• Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk , just follow the link for My Account
We’d also like to just say thank you for taking the time to provide feedback. We use any and all feedback we receive in our ongoing reviews of our services.
Citizen
my happy home
the scheme i live on,well looked after and got a great scheme manager,could not ask for more,would never want to move from here,got great neighbours aswell,and so peaceful,thank you
5 de agosto de 2025
Opinión espontánea
Respuesta de Citizen
Hi James
Thank you for taking the time to give us such wonderful feedback. It is great to know that your experience of our services has been so positive.
Should you need to contact us again, please just pick whichever method works best for you. Our offices are open Monday to Friday, 8am to 6pm excluding Bank Holidays. You can contact us by:
• Phone on 0300 7906 555
• Email to info@citizenhousing.org.uk
• Through direct messages on either Twitter (@citizen_housing) or Facebook (search @citizenhg)
• Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk , just follow the link for My Account
Kind Regards,
Citizen
***CITIZEN NEED MORE BLACK NEIGHBOURHOOD OFFICERS***
( ANTI SOCIAL FAMILY )
K*RAND*EP KUM*R, DIDN'T LISTEN OR TAKE MY COMPLAINT SERIOUSLY AT ALL. BUT SEEMED TO LISTEN TO WHATEVER THE WHITE ENGLISH FAMILY SAID AND SEEMED TO DEFEND THEM A LOT. CITIZEN HOUSING NEED MORE BLACK NEIGHBOURHOOD OFFICERS THAT CAN RELATE TO AFRICAN/AFRICAN CARRIBBEAN COMMUNITIES.
1 de diciembre de 2024
Opinión espontánea
Respuesta de Citizen
I am sorry to hear that your experience of our service hasn’t been all that it should be. What you have described is certainly not the service that we want to deliver, we really would like the chance to put things right for you.
For us to help you all you need to do is contact us by the method that suits you best. Our offices are open Monday to Friday, 8am to 6pm excluding Bank Holidays. You can contact us by:
• Phone on 0300 7906 555
• Email to info@citizenhousing.org.uk
• Through direct messages via either Twitter (@citizen_housing) or Facebook (search @citizenhg)
• Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk , just follow the link for My Account
Kind regards,
Citizen
absoulute shambles called citizen as an…
absoulute shambles called citizen as an emergency call out they tell me nobody allocated call back in morning we have vunerabilities in house but citizen dont care its and absoloute disgrace oh well if family member has problems den i can blame them as they dont care
8 de julio de 2025
Opinión espontánea
Respuesta de Citizen
I am very sorry that we haven’t been able to resolve your issues previously. I fully appreciate that you feel let down, but if you please give us a chance to put things right, we will do everything we can to resolve your issue.
For us to help you all you need to do is contact us by the method that suits you best. Our customer experience centre is open Monday to Friday, 8 am to 6 pm excluding Bank Holidays. You can contact us by:
• Phone on 0300 7906 555
• Email to info@citizenhousing.org.uk
• Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk , just follow the link for My Account
Thank you for taking the time to give us feedback on our service. All feedback is welcome and helps us assess and change what we do and how we do it.
Kind regards
Citizen
Zero Duty Of Care To Customers - Awful
I left a review on my issue 2 comments below. However since the response i got was to contact via phone and email, this time I used email.
I got a reply straight away, reference security etc. When I asked my question and looking for answers around the boiler specifics, warranty and complaint raised, I've had zero reply in a week.
Ironic that no communication with email when my complaint included no communication and return call as stated by citizen.
This place gets worse and worse, the duty of care to customers is reportable. (Process into this has already begun, they have royally left me, im sure others, in a state of worry and desperation)
I wonder what the reply will be to this message, please call, please email etc.
What do you do when you've tried both of these, and due to poor service, you get no closer..
27 de junio de 2025
Opinión espontánea
Respuesta de Citizen
I am sorry to hear that your experience of our service hasn’t been all that it should be. We really would like to help you get these issues resolved. For us to help you all you need to do is contact us by the method that suits you best. Our offices are open Monday to Friday, 8am to 6pm excluding Bank Holidays. You can contact us by:
• Phone on 0300 7906 555
• Email to info@citizenhousing.org.uk
• Through direct messages via either Twitter (@citizen_housing) or Facebook (search @citizenhg)
• Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk, just follow the link for My Account
And finally, we’d just like to say thank you for taking the time to give feedback here. I hope that we will hear from you soon and that we can get these issues resolved for you.
Thank you
Citizen
I have been a tenant for over 5 years…
I have been a tenant for over 5 years and have sent numerous letters about my health problems and not being able to climb the 4 flights of as there is no lift due to having spinal stenosis and osteoarthritis in my hips knees and ankles I am classed as disabled and walk with a walker I have been told by Carter Williams who is the housing manager that don’t worry when I have the operation I will be able to run up the stairs this is not acceptable and I am a pensioner aged 73
24 de junio de 2025
Opinión espontánea
Respuesta de Citizen
I am sorry to hear that your experience of our service hasn’t been all that it should be. I fully appreciate that you feel let down. For us to help you all you need to do is contact us by the method that suits you best. Our offices are open Monday to Friday, 8am to 6pm excluding Bank Holidays. You can contact us by:
• Phone on 0300 7906 555
• Email to info@citizenhousing.org.uk
• Through direct messages via either Twitter (@citizen_housing) or Facebook (search @citizenhg)
• Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk , just follow the link for My Account
Thank you for taking the time to give us feedback on our service. All feedback is welcome and helps us assess and change what we do and how we do it.
Kind regards
Citizen
couldn’t recommend enough !!
me and my partner are first time renters we both don’t really know the whole process with renting a property but Tommy could not of been any better the most approachable person we could of asked for, we viewed the flat on the 23/4 and had moved in on the 6/05 it was so smooth sailing not a single hold up. He was so helpful with everything any question he got back to me instantly even once we had moved in we got a call from him to make sure the move had gone well and everything was right, really made us feel like he cared which was lovely seen as how stressful moving can be :))
Really could not recommend citiZEN and tommy enough made moving so easy and stress free :)))
23 de abril de 2025
Opinión espontánea
Respuesta de Citizen
Thank you for taking the time to give us such wonderful feedback. We are so glad that we’ve managed to give you a good experience.
Should you need to contact us for anything at all, our offices are open Monday to Friday, 8am to 6pm excluding Bank Holidays. You can contact us by:
o Phone on 0300 7906 555
o Email to info@citizenhousing.org.uk
o Through direct messages on either Twitter (@citizen_housing) or Facebook (search @citizenhg)
o Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk , just follow the link for My Account
Thank you again for taking the time to give us feedback on our services. All feedback is welcome and helps us assess and change what we do and how we do it.
Kind regards
Citizen
Wouldn’t give them one star
Wouldn’t give them one star. Bad housing company . Housing officer is not good either. Don’t do the repairs and leave you waiting a very long time before anyone comes out. Disgusting take our rent but don’t do the repairs the company needs shutting down. Treat us badly aswell get the odd few workers who generally try to help but if all comes from main head office they don’t care they don’t do the jobs!
5 de mayo de 2025
Opinión espontánea
Respuesta de Citizen
I am sorry to hear that your experience of our service hasn’t been all that it should be. I fully appreciate that you feel let down, but if you could please give us a chance to put things right, we will do everything we can to resolve your issue. For us to help you all you need to do is contact us by the method that suits you best. Our offices are open Monday to Friday, 8am to 6pm excluding Bank Holidays. You can contact us by:
• Phone on 0300 7906 555
• Email to info@citizenhousing.org.uk
• Through direct messages via either Twitter (@citizen_housing) or Facebook (search @citizenhg)
• Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk , just follow the link for My Account
We really appreciate you taking the time to provide feedback and I hope you’ll get in touch with us so we can resolve these issues.
Kind regards
Citizen
Absolutely appalling housing…
Absolutely appalling housing association they for one do shoddy work when they come out . Secondly quick to take your rent money yet won’t do any home improvements that need doing yet quick to take your rent money. I need my roof re felting and new windows certain people living in same street or adjoining street get improvements , houses built the same time yet lie to you over the phone saying they are not due until 2031 yet the windows are over 40 years old yet don’t want to do the jobs yet get good money for rent and do nothing so it’s basically a post code code lottery as to hwho gets improvements and who doesn’t
15 de mayo de 2025
Opinión espontánea
Respuesta de Citizen
I am really sorry that we haven’t been able to resolve this issue for you sooner. I fully appreciate that you feel let down, but if you please give us a chance to put things right, we will do everything we can to resolve your issue. For us to help you all you need to do is contact us by the method that suits you best. Our offices are open Monday to Friday, 8am to 6pm excluding Bank Holidays. You can contact us by:
• Phone on 0300 7906 555
• Email to info@citizenhousing.org.uk
• Through direct messages via either Twitter (@citizen_housing) or Facebook (search @citizenhg)
• Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk , just follow the link for My Account
We really appreciate you taking the time to provide feedback and I hope you’ll get in touch with us so we can resolve these issues.
Kind regards
Citizen
Incredibly rude
Incredibly rude and have no understanding of the etiquette or culture of the country they are working in. Think they can just barge in anytime they like and demand anything they like, instantly.
9 de mayo de 2025
Opinión espontánea
Respuesta de Citizen
I am sorry to hear that your experience of our service hasn’t been all that it should be. What you have described is certainly not the service that we want to deliver, we really would like the chance to put things right for you. For us to help you all you need to do is contact us by the method that suits you best. Our offices are open Monday to Friday, 8am to 6pm excluding Bank Holidays. You can contact us by:
• Phone on 0300 7906 555
• Email to info@citizenhousing.org.uk
• Through direct messages via either Twitter (@citizen_housing) or Facebook (search @citizenhg)
• Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk , just follow the link for My Account
Thank you for taking the time to give us feedback on our service. All feedback is welcome and helps us assess and change what we do and how we do it.
Kind regards
Citizen
So my sister has rang citizen about…
So my sister has rang citizen about fence in back garden to be told her springer spaniel and pup who is 4 months old are dangerous dogs is citizen housing for real
10 de abril de 2025
Opinión espontánea
Respuesta de Citizen
I am sorry to hear that your experience of our service hasn’t been all that it should be. I fully appreciate that you feel let down. Please give us the opportunity to put things right, we will do everything we can to resolve your issue.
For us to help you all you need to do is contact us by the method that suits you best. Our offices are open Monday to Friday, 8am to 6pm excluding Bank Holidays. You can contact us by:
o Phone on 0300 7906 555
o Email to info@citizenhousing.org.uk
o Through direct messages on either Twitter (@citizen_housing) or Facebook (search @citizenhg)
o Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk , just follow the link for My Account
Thank you for taking the time to give us feedback on our service. All feedback is welcome and helps us assess and change what we do and how we do it.
Kind regards
Bad experience trying to get a repair done Ref No 1187081/1 Date 20/3/2025
Ref No 1187081/1 Date 20/3/2025
The reason for giving a 1 star for the reference number above is as follows.
On Sunday 16th March we had burglars removing and breaking fence panels in the communal area that backs on to our garden. The Police where called out and they put a temporary barricade up. Since then some more panels have been broken and removed. We also had dogs coming through the broken fence. (Not the Dogs fault) Last night 3 more panels where broken.
When we raised the repair job on Monday 17th March we where told on the phone that some one would come out on Thursday 20th to fix it. All that happened was they took some photos and was told it would be repaired with in the next 7 days.
Its now the 8th of April 2025 and nothing has been done. Every time I make a phone call on this number 0300 790 6555 I keep being told I will hear some thing in the next 3-5 business days. I was then told today that it is with the Contractor but they could not tell me who the contractor is so I cannot contact them for an update.
It feels like we are being messed around. Does citizen housing not care about the welfare of the tenants?
I would like to know when the communal area fence will be repaired. When this was a council owned property the Council always maintained the fence and used to put anti vandal paint on the top. Since White Friars now called Citizen have too over. The area is getting worse. I could go on but I will leave it at that for now.
Not very happy at all how we have been treated so far.
If Citizen could listen to the recorded telephone calls and perhaps tell me what is going on that would be great.
WILL UPDATE THIS IS DUE COURSE
20 de marzo de 2025
Opinión espontánea
Respuesta de Citizen
I am sorry to hear that your experience of our service hasn’t been all that it should be. What you have described is certainly not the service that we want to deliver, we really would like the chance to put things right for you.
For us to help you all you need to do is contact us by the method that suits you best. Our offices are open Monday to Friday, 8am to 6pm excluding Bank Holidays. You can contact us by:
o Phone on 0300 7906 555
o Email to info@citizenhousing.org.uk
o Through direct messages on either Twitter (@citizen_housing) or Facebook (search @citizenhg)
o Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk , just follow the link for My Account
Thank you for taking the time to give us feedback on our service. All feedback is welcome and helps us assess and change what we do and how we do it.
Kind regards
Citizen
Famous for the wrong reasons..an anti…
Famous for the wrong reasons..an anti British company
2 de abril de 2025
Opinión espontánea
Respuesta de Citizen
Thank you for your feedback, please contact us to discuss further. All you need to do is contact us by the method that suits you best. Our offices are open Monday to Friday, 8am to 6pm excluding Bank Holidays. You can contact us by:
• Phone on 0300 7906 555
• Email to info@citizenhousing.org.uk
• Through direct messages via either Twitter (@citizen_housing) or Facebook (search @citizenhg)
• Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk , just follow the link for My Account
I hope that we will hear from you soon and that we can look into your query for you.
Kind regards
Citizen
Worst service
Worst service. There is an on going leak in my apartment from an apartment above. The lady above is registered with citizens housing and its been 8 weeks citizens have not sorted it yet. There is no electricity in my apartment since the leak started coz it's travelling through wires and after a month of suffering my son slipped and fell in bathroom because of water on the floor and hurt his elbow badly. I had to go to Airbnb coz the apartment was inhabitable and my appliances got damaged due to electrical damage due to water. Its still not sorted
coz they cant find where the leak is coming from and Im bearing so many expenses and free depression because of it. That all while fasting.
12 de febrero de 2025
Opinión espontánea
Respuesta de Citizen
I am sorry to hear that your experience of our service hasn’t been all that it should be. We really would like to help you get these issues resolved. For us to help you all you need to do is contact us by the method that suits you best. Our offices are open Monday to Friday, 8am to 6pm excluding Bank Holidays. You can contact us by:
• Phone on 0300 7906 555
• Email to info@citizenhousing.org.uk
• Through direct messages via either Twitter (@citizen_housing) or Facebook (search @citizenhg)
• Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk, just follow the link for My Account
And finally, we’d just like to say thank you for taking the time to give feedback here. I hope that we will hear from you soon and that we can get these issues resolved for you.
Thank you
Citizen
Daylight robbery
Daylight robbery
I have a shared ownership house and citizen own the other half it was a new build and when they buy the houses they take responsibility for the snagging nothing has been done over two years later so I have just accepted this and doing the work myself.
And in the last two year I have had a rent increase two or 3 times witch makes my rent more than my mortgage as soon as I can get out I will
28 de febrero de 2025
Opinión espontánea
Respuesta de Citizen
I am very sorry that we haven’t been able to resolve your issues previously. I fully appreciate that you feel let down, but if you please give us a chance to put things right, we will do everything we can to resolve your issue.
For us to help you all you need to do is contact us by the method that suits you best. Our customer experience centre is open Monday to Friday, 8 am to 6 pm excluding Bank Holidays. You can contact us by:
• Phone on 0300 7906 555
• Email to info@citizenhousing.org.uk
• Or you can raise queries and repairs via our customer portal at www.citizenhousing.org.uk , just follow the link for My Account
Thank you for taking the time to give us feedback on our service. All feedback is welcome and helps us assess and change what we do and how we do it.
Kind regards
Citizen
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