City Accommodations RE Limited Opiniones 

495
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Very dissatisfied and alarmed at the way this company operate. Picked up keys on Saturday to move into new property. Despite the attempts of three people, we could not open the front door at all. Phon... Ver más

Valorada con 5 estrellas sobre 5

Very much recommend! When I was struggling to find a room, Giulio helped very quickly. From offering a virtual viewing to make sure I didn’t fall behind other clients to meeting us in a heatwave to vi... Ver más

Valorada con 1 estrellas sobre 5

Do not use them!!! It’s a scam!! They steal your money, me and my friend put a holding deposit down being told it was a tenancy agreement but turned out it was a licence, they can give you one weeks n... Ver más

Valorada con 5 estrellas sobre 5

Put an enquiry in on Thursday night in spare room, got a virtual viewing Friday lunch time. Dominik gave me additional information and went the extra mile for me given my particular circumstances and... Ver más

Información sobre la empresa

  1. Viajes y vacaciones

Escrito por la empresa

Are you are looking for a long-term staying room in London? City Accommodations can be your one-stop solution. Our rooms are fully furnished and our contracts include all bills and Council Tax, and located in the most glamorous locations. We also make sure that the people you will be sharing your house with are young professionals like you.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

495 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 28% de las opiniones negativas

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4,2

Todas las opiniones

(495)

57 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

David gave a thorough viewing

David was quite thorough in his viewing showing me every part of the available apartments and answering my questions alongside sending reminders during the paperwork process.

Although David did not stick to the scheduled viewing time and kept me waiting for minutes due to his overlapping viewings.

10 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Houcine was easy to reach

Houcine was easy to reach, efficient and found me a place really fast that met my needs. The first place I viewed with him I didn’t like but I didn’t want to say anything but he was able to sense that and he didn’t pressure me or to try to hard sell that place, instead he asked what I liked and found me something else that I like. He’s very helpful even when I asked questions that wasn’t directly related to his scope in this process. Thank you

29 de julio de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Houcine did a great job with the…

Houcine did a great job with the viewing and helping me throughout the process of booking the room, as well as payment. I do think he’s very good at his job. Nevertheless, I do believe that an aspect to improve is maintenance. When I arrived to the room, there were multiple flaws to be fixed including the doorknob and the closet door (which was completely detached). I’m still waiting for these to be repaired. Apart from that, everything else has been pretty good.

20 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

Great experience, I had the pleasure of (Houcine) Who assisted me even answered me question and needed outside working hours super helpful.

6 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recommend it!

Very attentive from start to getting keys sorted out. Quick to respond and helpful. Thank you to Houcine, he looked after me very well and sorted everything out! Best regards!

12 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Houcine was amazing

Houcine was amazing. I had been messed about with property but he did make sure that I got the best deal possible

11 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

David Olmos has been amazing and always…

David Olmos has been amazing and always helpful for any questions that I have and makes the process faster. The experience has been great and he’s always looking after me from the beginning until the end when I signed the contract. I’ll recommend him for any letting agency purpose.

10 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Houcine was 100% on it

Houcine was 100% on it. Fully sorted me out. Would strongly recommend not just Houcine, but also City Accommodations for their quick replies, professionalism and for being client centred.

28 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have had an extremely poor experience…

I have had an extremely poor experience with City Accommodations, namely with David Olmos and Houcine.

David was very efficient in ensuring that he took my money for the holding deposit for a house. He also got me to sign the Holding Deposit Agreement. Once I had paid this amount, I was then told by a different agent, Houcine, that the room had been given to another tenant that was interested. The agents held 2 holding deposits at the same time which is unlawful.

I was completely deceived by both agents and was lead to believe that by putting a holding deposit down, I had secured the property. They then allowed a different tenant to swipe it from me and completely disengaged with me afterward, not answering my calls or messages.

Do NOT engage with these agents. They have misled me and will work very quickly to get money off you without looking at other interested parties.

9 de julio de 2024
Opinión espontánea
Logotipo de City Accommodations RE Limited

Respuesta de City Accommodations RE Limited

Dear Ruby,

We are really sorry to hear about your disappointment, however we believe that you are misrepresenting the facts.
The room was originally booked by someone else and due to the fact that this client was unresponsive during the last stages of the referencing process and they went above the agreed timeline for finalising the booking, the room was re-advertised.
You were informed about all these circumstances. Few days later the client got in touch with us and completed their application, hence why we have refunded your holding deposit(on the same day when it was paid to us).
We preferred to proceed with the first client given that otherwise he would have lost all the money he paid for the booking.
Once again, we are sorry to hear about your dissatisfaction but we don’t believe anything wrong has been done on our end.

Valorada con 1 estrellas sobre 5

Incompetent

Would not recommend. Agents were very responsive and friendly but property management is very incompetent and unresponsive. They have no regards for your safety.

6 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

This agency's actions infringe on your personal life and space and freemdom

Carmari Spitelari, a member of staff of this agency, entered my room without permission after his colleague provided notice to my email inbox less than 20 minutes before his entry.

While I was having an important and secure video meeting in my room, after I had made it clear, not now, you can't come in, and it was refused.

I then asked him to come back later, and it was refused.

He then proceeded to barge into my room, and while I had to stand up and defend myself, interrupted the meeting, while embarrassingly, everyone on the other side witnessed the whole unfortunate and surreal situation.

I have tried to defend my right, and after attempts to discuss with him politely for him to wait, he has refused everything, and barged into my room anyway!

Now I have resorted to asking him to leave, and he refused to leave!

This member of staff has behaved as if there are no laws or regulations in this country, and no personal freedom or space, I have since reported him to the police, Case Number: CHS 27906/28MAY24

Watch out for yourself and do not take up any properties from this agency.

28 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

So far so good

So far so good. I got in contact with Amber for a room in London via Spareroom. Our viewing for the first room didn’t go well because I didn’t like the room. Instead of forgetting me, Amber reached out to me asking for my expectation and recommended an excellent room that matches all my requirements and I ended up booking it. I am so grateful for her effort

The booking process was fairly quick and easy. Nothing to complain

18 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good experience!!

London rental market is horrible but Amber is exceptional. One of a few agents that actually showed up for viewing on time and the rooms do look like the advertising pictures. Highly recommend!!

19 de mayo de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

NOT TOO SERIOUS

I was sent out from the room I rent after less then 2 weeks. I need to leave by the end of this month (05/2024), which means I need to find a new room from scratch, spend more money, move all my things, in the middle of a Master, where I have to study a LOT!
Avoid it, if possible !

18 de mayo de 2024
Opinión espontánea

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