Used the Estate Planning Service to set up Wills and Power of Attorneys. Excellent service from Joshua Lacy! Made the whole process very straightforward and all steps were carefully explained in s... Ver más
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Consulta las opiniones de los clientes
SW was so helpful, patient, compassionate and understanding through what it is very difficult time. Even more so as I am completely deaf and use captioned calls whuch means there are a few seconds t... Ver más
La empresa ha respondido
Explained in a manner without jargon and easy to follow. Questions answered in an away that didn’t over complicate things and felt they were valid questions. A difficult subject to discuss but mad... Ver más
La empresa ha respondido
We've been putting off making our Wills and LPA'S for years but finally decided to bite the bullet and get it done. We went with the Co-op as its a name we knew and trusted. After initially complet... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicios legales
- también en la categoría
- Abogado de derecho de familia
- Abogado de lesiones personales
- Abogado especializado en divorcios
- Estudio de abogados
Escrito por la empresa
Legal advice without jargon. The fee we quote is the fee you pay. No nasty surprises. Call Co-op Legal Services on 0333 331 5342 and we will help you. Named Probate Provider of the Year and National Will Writing Firm of the Year in the British Wills and Probate Awards 2018.
Información de contacto
1 Angel Square, M60 0AG, Manchester, Reino Unido
- 0330 606 9548
- www.co-oplegalservices.co.uk
4,8
Excelente
20 mil opiniones
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We had a meeting with Mrs Amrita Bhamra…
We had a meeting with Mrs Amrita Bhamra today and as we are Computer Illiterate we struggled to join the meeting so Amrita Telephoned us and we proceeded. We are older people and she was very Kind and Patient with us. She explained everything precisely and if we didn't hear properly, she repeated it again. We can honestly say she was a great help in writing our Wills and would recommend her to anybody. Thank You Co-op for providing us with such marvellous help and Thank you Amrita
12 de octubre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Dear Lynne,
We appreciate you sharing your positive experience. We are so pleased to hear that our colleague went out of her way to assist you when you had trouble connecting, demonstrating such patience and kindness throughout your meeting. It is wonderful to know that everything was explained clearly and at a comfortable pace to make writing your wills a smooth process. We will certainly pass your lovely feedback along to Amrita and the rest of the team.
Kind regards,
Owen (Customer Services)
Easy to use. Paige Anderson was excellent.
It was easy to complete the form online indicating my requirements, I was then able to book in a call with a will writer to go through everything. I had a call with Paige Anderson who asked me some questions and confirmed my will requirements. It said to allow 1 hour, but we were done in 10 minutes. Paige was professional and efficient and explained the process well. I was then sent a draft will and commentary to review a few days later. The service was easy to use and I would recommend it to others.
21 de septiembre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Dear Mike,
Thank you for taking the time to share your feedback. We are delighted to hear that you found the online process straightforward and that your consultation was both efficient and clear. It is wonderful to know that your draft documents arrived promptly and that you felt well-supported throughout the experience. Your recommendation means a great deal to us, and we will be sure to pass your kind comments to Paige and the team.
Kind regards,
Owen (Customer Services)
The attention to detail shown by Elanor…
The attention to detail shown by Elanor Weaver throughout the whole process, from Jul 26 to present day.
12 de octubre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Dear Sian,
We are glad you enjoyed your experience. Thank you for recognizing our team's thorough dedication over these past months.
We will share your kind words with Elanor and the team.
Kind regards
Owen (Customer Services)
Very helpful and clear throughout
Very helpful and clear throughout. The estate planning Consultant (Jane Astley) put me at ease and explained everything well. Highly recommended.
12 de octubre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Dear Susan,
We are delighted to hear about your positive experience. It is wonderful to know that our team member was able to put you at ease and ensure everything was explained thoroughly and clearly throughout the process. We truly appreciate your kind feedback and your high recommendation, and we will be sure to share your lovely comments with Jane and the rest of the team.
Kind regards,
Owen (Customer Services)
Helpful and informative
Easy to arrange, Darren was friendly and informative, explained things in an accessible way. Very happy with the service.
12 de octubre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Dear Nicola,
We are delighted to hear about your positive experience. It is wonderful to know that setting up your appointment was straightforward and that our colleague explained everything in a friendly, clear, and accessible manner. We are so pleased that you are happy with the assistance provided and will be sure to share your kind feedback with Darren and the team.
Kind regards,
Owen (Customer Services)
Having had a great experience with…
Having had a great experience with arranging our cremations we decided to book a telephone meeting to review our Wills and taking advice on any further requirements.
Whilst the initial telephone meeting seemed to go well, we paid for our suggested requirements and felt that our experience with arranging cremations would continue with the Legal department. Unfortunately, this was not the case for the following reasons.
I was given the name of the case handler to contact for advice and answers to questions, submitted by email. Automatic reply says I will try to get back to you within 5 days? What business can survive when it takes this amount of time to respond to issues. I then tried ringing the office, I hold on for around 5 mins and then request a call back. The quickest was 35 minutes the longest 125 minutes and invariably they contact the case handler who requires 5 days to respond or contact me. The adviser who chaired the telephone meeting was supposed to ring me back on two occasions and didn’t. I then find out he no longer works for the Co-Op.
There was also misinterpretation regarding Trust types and understanding of how they work. You’re the experts this left me confused and unsure of how they work. As a customer I’m looking for your guidance in such matters
I have suggested that a User Guide would help customers navigate your procedures especially with the use of Docusign. Your organisation appears to be grossly understaffed to meet customer requirements especially the time it takes for a response.
Whilst there are several positive reviews if customers do decide to go with the Co-Op I would recommend they only pay a minimum amount of the agreed cost. Retaining money and paying on successful completion may give the legal department some motivation to complete quicker , to a higher standard and instil the importance of customer care/satisfaction.
8 de octubre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Dear Andy
Thank you for your review. I am sorry to hear of your concerns. Please contact us at complaints@coop.co.uk so we can confirm your identity and look into this matter for you
Kind regards
Owen
Customer Services
Great service
All explained to us in a way we understood by a professional but friendly person. Electronic draft of discussion sent very soon after prior to wills being prepared.
5 de octubre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Dear Lucy ,
Thank you for your positive feedback. We are happy to hear that our team clearly communicated the process and promptly provided the draft for your review before finalizing your documents.
Kind regards,
Owen (Customer Services)
Absolutely fantastic service from…
Absolutely fantastic service from Zubair Bashir, our Coop contact. Clear, helpful, knowledgeable. Would thoroughly recommend.
4 de septiembre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Good Afternoon,
We are delighted to hear you had such a positive experience. It is wonderful to know that our colleague was clear, helpful, and knowledgeable throughout your service. We appreciate your recommendation and will be sure to share your kind feedback with Zubair and the team.
Kind regards,
Owen (Customer Services)
Excellent accomodation of accessibility needs
Great email communication with Co-op, who arranged for a face-to-face appointment at home to adapt to my accessibility needs, as I'm unable to communicate by phone. Thanks to Mark Goldstein, who visited and helped me write my first will with ease, and going over the important things I needed to know. I am now waiting for the final will to arrive after signing off the draft.
17 de septiembre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Dear Mr Stevens,
We are delighted to hear about your positive experience and that we were able to accommodate your accessibility needs seamlessly. It is wonderful to know that your home visit was helpful and made writing your first legal document such a straightforward and comfortable process. We appreciate your feedback and hope your finalized document reaches you very soon.
We will share your kind words with Mark and the team.
Kind regards
Owen (Customer Services)
Nigel was very informative and…
Nigel was very informative and patiently listened to me. He was honest and transparent with his opinion. He didnt push me into the sales
7 de octubre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Dear Kulip,
Thank you for taking the time to share your feedback. We are thrilled to hear that your experience was so positive and that you felt truly listened to. Providing honest, transparent advice without any sales pressure is very important to us, so it is wonderful to know this was reflected during your interaction. Your kind words will be shared with Nigel and the team.
Kind regards,
Owen (Customer Services)
Having someone there that you quickly…
Having someone there that you quickly learn to trust that they will do what they can when your unsure with the probate process is relieving ,our case manager Risha /RIHU was always there to keep us updated and always explained everything to us and quick to respond when I had questions or requested an update , we would like to thank Risha for all her hard work .
11 de octubre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Dear Smart Deco,
We are delighted to hear about your positive experience during what can be an uncertain time. It is wonderful to know that you felt well-supported, with clear explanations provided at every step and prompt updates whenever you had questions. Navigating the probate process requires trust and reassurance, and we are so pleased that our team was able to provide that peace of mind. Thank you for taking the time to share your kind feedback, which we will share with Risha and the team.
Kind regards,
Owen (Customer Services)
Purchase of Trust Wills
Multiple contact from booking the appointment to Hassan attending.
Hassan was very friendly, listened to our concerns and answered them with clarity. We originally wasn't going to proceed on the day, but decided we would, as we felt Hassan had explained everything in simple terms and we didn't want to keep asking different companies.
8 de octubre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Dear Lisa and Tom,
Thank you so much for your 5-star rating and for taking the time to share your feedback. We are delighted to hear that our communication was clear from the start and that all of your questions were answered in an easy-to-understand manner. It is wonderful to know that this helpful experience gave you the confidence to move forward with us. Your kind words will certainly be passed along to Hassan and the team.
Kind regards,
Owen (Customer Services)
The whole experience was straightforward
The whole experience was straightforward and easy to understand. Everything was explained very carefully and clearly and we were given time to make an informed decision before the end of the consultation. We did not feel rushed into making a decision. The member of staff we dealt with, Alison Bray, was very knowledgeable and friendly.
9 de octubre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Dear Jon,
We are delighted to hear that your experience was so straightforward and easy to understand. It is wonderful to know that everything was clearly explained, allowing you plenty of time to make an informed choice without feeling rushed. We are so pleased that our colleague provided such knowledgeable and friendly support throughout your consultation, and we will be sure to pass along your lovely feedback to Allie and the rest of the team.
Kind regards,
Owen (Customer Services)
We chose the Co-Op for it's reputation…
We chose the Co-Op for it's reputation and are absolutely delighted with the service we received from our estate planer, Shaun Everett. He immediately put us at ease, answered all our questions in great detail and gave us excellent advice. We would highly recommend both Co-Op legal services and Shaun without hesitation.
10 de octubre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Dear Mark,
We are delighted to hear that you had such a wonderful experience with your estate planning consultation. It is great to know that you were immediately put at ease and received clear, detailed answers alongside excellent advice to help guide your decisions. We truly appreciate your recommendation and kind feedback regarding our service.
We will share your review with Shaun and the team.
Kind regards
Owen (Customer Services)
Probate
Thank you so much to Ian Brooks today for helping me through probate its been a lot for me to deal with and was made a lot easier with the help and understanding thats been giving to me he was very helpful and clear about everything i needed to know .Would definitely recommend.
10 de octubre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Dear Ann-Marie,
We are delighted to hear about your very positive experience. We understand that dealing with these matters can be overwhelming, so we are glad our colleague could provide the care, clarity, and guidance needed to make the process much easier for you. Thank you for your kind feedback and for recommending our services.
We will share your review with Ian and the team.
Kind regards
Owen (Customer Services)
Easy and happy guidance in all that was…
Easy and happy guidance in all that was needed through the sad loss of my husband
10 de octubre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Dear Maureen,
We're glad we could offer clear, gentle support during this painful time. Thank you.
We will share your kind words with Paul and the team.
Kind regards
Owen (Customer Services)
A home visit to change myWill
When I called about changing my Will I was offered a home visit , straight after I mentioned hearing difficulties ( especially deciphering accurately on the phone). Mark Payne arrived within a week and immediately made me feel at ease and confidence in his professionalism. He carefully and meticulously went through every detail and explained the importance of a Power of Attorney. The whole experience was pleasant and very thorough and ended with me feeling relaxed that I can make changes if really necessary. Making a new Will was something I’ve procrastinated about for too long but at least gave me a lot of time to think about it instead of the previous one which I had rushed into .It was very generous of the CoOp to give me a home visit and Mark was kind, personable and friendly and covered every aspect diligently and carefully
9 de octubre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Dear Dale,
Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear how accommodating and thoughtful our team was in arranging a home visit to support your communication needs. It is fantastic to know that you were made to feel entirely at ease, and that the guidance provided on your new Will and Power of Attorney was so clear, thorough, and reassuring. We truly appreciate your feedback and are so glad we could help bring you peace of mind.
We will share your kind words with Mark and the team.
Kind regards
Owen (Customer Services)
Amazing Customer Service with expert…
Amazing Customer Service with expert advice given to my Wife and I - with regards to our new application for our Mirror Wills.
I totally recommend Co- Op legal services for expert advice within this area.
The Price point is also a Bonus compared to going direct to a Solicitor.
A massive thank you to Hannah Perry for her professionalism and knowledge and guidance processing our application.
Many Thanks again.
Mr Atkinson
9 de octubre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Dear Dave ,
We are delighted to hear about your positive experience. It is wonderful to know that you received expert guidance and professional support while putting your new application in place. We are also pleased that you found the pricing to be great value. We truly appreciate your strong recommendation and will be sure to pass along your kind words to Hannah and the rest of the team.
Kind regards,
Owen (Customer Services)
Recommended
I am pleased we went with CLS for a probate sale. Case manager Hri did a great job despite a number of frustrations along the way in dealing with unresponsive organisations. She was very responsive to any requests and questions and I am happy to recommended the company.
5 de octubre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Dear Rod,
We are delighted to hear about your positive experience with our service during the probate sale. It is wonderful to know that our team member provided great support, remained highly responsive to all your questions, and navigated external delays with professionalism. We truly appreciate your recommendation and will be sure to share your kind feedback with Hri and the rest of the team.
Kind regards,
Owen (Customer Services)
Efficient,friendly
Efficient,friendly, informative and good value for money
7 de octubre de 2026
Opinión espontánea
Respuesta de Co-operative Legal Services
Dear John,
We are happy to hear that our team provided prompt, welcoming, and helpful service at a great price. Thank you for sharing your positive experience with us.
We will pass on your kind words with Sheila and the team.
Kind regards
Owen (Customer Services)
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