Crabtree Property Management Opiniones 

Over 20 phone calls today alone, endless calls yesterday and six days waiting...the smoke alarm is sounding every few minutes and I cannot reach it, the ceiling is too high in the communal areas .anyone reading this from crabtree, please get someone to do their job and stop lying to your customers. After several calls to their out of hours service tonight and getting nowhere, the girl eventually confirmed it's a call centre in India and they sent an email for the urgent issue!! Told me to stop calling they're not going to fix it tonight and I need to raise with the UK office tomorrow. Day 7 tomorrow...angry doesn't come close at all.

Do not buy a property managed by this company as they do not manage the properties at all. If you are a company looking to use their services for your proerties, I would not recommend. Faulty smoke alarms not fixed. Items that need replacing I.e. entry fob systems are replaced after a decade of issues with downgraded products, going from video system to a call system with cheap unsightly handsets, and the system still does not work so anyone can gain entry to your property. It's just a mess, the list of issues is endless, always has been, will never change, they just want your money to do no work.

We recently had an incident with a bus crashing into our flat and could not thank Cansev enough as she has been extremely helpful and given us a lot of support since we had the incident with our flat and her support has meant a lot to us through this difficult time and can not fault her.

I would like to give Awais from Crabtree 10/10 score.

Awais was extremely polite & managed to fulfil my request for a street lamp which was flickering & disturbing my sleep to be replaced on the same day of my speaking to him. This is all the more poignant because I had first made this request 2 weeks ago with at least 3 follow up requests to no avail.

Tanweer was very helpful today. I was quite unhappy with my previous experiences with Crabtree, but Tanweer paitently explained everything and I was able to sort out my service charge which had been given me headaches for weeks.

Thank you

I am only giving one star because I can’t give zero!
Very incompetent property management company. We have been complaining about our main front door not shutting for the last three months. There has been no urgency to fix it. We have had to deal with homeless people sleeping under the stairs and parcels being stolen.

For me Crabtree provide excellent efficient service and this time naina took the helm of the problem an sorted it out. thanks for the great customer care Crabtree offer

I have had 30 years of these disgusting crooks. Leasehold is virtually unregulated and this shower take full advantage. They demand their fees and deliver nothing. Our latest year end accounts for Redford Close Feltham is £25,000 short, guess what ? We have to pay the deficit. They charge us, do nothing and the are still short, nothing more than criminal. I have reported them to the TPO, local MP, local press and still they are not embarrassed enough to uphold their obligations.
All they do is issue financial statements and demand money with menaces. I urge everyone to report this company to whoever will listen, they have made my life a misery to the point of mental trauma. I have paid these gangsters well over £100,000 in my ownership and I cannot do this anymore. I am at the end Mr Hilton Gray, Mr David Holland, Ms Helen Roberts , you may soon be responsible for my demise

Refusing to replace missing roof tile. Roof has leaked into my flat on 5 occasions, most recently beginning of September 25. Property manager has ignored all phone calls and all but one email. I've had to raise a stage 2 complaint because they also ignored stage 1. They are aware roof tile is missing but will not come out to repair because they won't be looking after the building from January 26. They've currently had 5 weeks to fix and now, nothing. Not doing it. Left with a hole in the roof with continuing damage to my property.

Here we are again. This company keeps playing dumb when it comes to refunding me for a key fob they never supplied since march.

One of their directors has had my bank details for over a week and still hasn't had the decency to call me or send my money back. Do not give them a single penny, they will vanish the moment they have it.

I am glad I trusted Gold Rule to manage everything together. My balance is always accessible and withdrawals are smooth whenever I ask.

Crabtree bill me annually for a service charge on our new estate for work that never get's done. "Gardening" is a joke and last years "management fee" is ~£25k.
The roads and pavements on the estate are overgrown with weeds, multiple trees are dead and fences are broken.
We do not understand how it's legal to charge this & do no work, it borders on criminal and should be outlawed. Crabtree are the worst example of this type of company that leech off estates were residents have no choice but to pay.

I see responses from Crabtree to some of these reviews, but believe me - nothing will be done regardless of any follow ups by them.

After 6 months of my property being under offer, the buyers pulled out because Crabtree couldn't or wouldn't provide the necessary information to the solicitors. They are completely incompetent in all matters; for example, I complained to them about this and a few days later was sent the following: "I can see on our system that you have now reached the end of our complaints procedure." Weeks later, they acknowledge that this was wrong information: "I note the response below from the customer experience team however it is incorrect, and I apologise for this error. I have spoken to them about this."

I have now been through their official complaints procedure which they have completely ignored. I have lodged a complaint with the Ombudsman and I encourage anyone to do the same if Crabtree are ignoring your emails and complaints - they will not change otherwise. And good luck if you are selling a property managed by Crabtree as there is every chance they will delay or jeopardise the sale.

If I could give ZERO start for this completely unprofessional rogue company I would. Crabtree have been holding on to our refund for hundreds of pounds for several months now since APRIL. I have emailed several times and called several times. Most of the staff are rude and unhelpful and they keep saying the same thing with nothing via email. Why does it take months to process a refund when I’ve already sent bank details. Reading other reviews its clear class action may be required against this rogue company. Crabtree Give back the money!! Re Clydesdale Way Warboys

UPDATE 1: Central Services I have sent an email to yourselves, the property manager, a senior manager and the transfers team today 10th September. A prompt response in writing and action would be helpful.

UPDATE 2: finally got a response from a PM who seemed competent. Was promised the refund would be issued yesterday afternoon then crickets and haven’t received it and they have returned to radio silence. I will make it my mission to expose the rogue practices of this company which needs investigating. From the CEO, senior managers down to lower level staff their culture and practices are sub-standard and potentially criminal. It’s time to expose Crabtree.

Customer service is appalling 5 years waiting for an AGM… the communication is below acceptable, questions are not answered in full and vague promises are made… still awaiting AGM notes after a month. Only time they are efficient is when it comes to demanding money. If I worked here I’d be very ashamed. If I could score “zero” or negative .. I would. I have just been reading reviews and it’s very consistent empty promises and no resolution… it seems communication as I stated is appalling and excuses and manufactured lies are common I don’t understand why this company doesn’t make improvements. It seems to me that they could spend their own time more efficiently by been professional rather than acting professional in their attempt to be professional without actually been professional. Life sucks then you end up with Crabtree … what a flustercluck!

Perhaps if our property manager spent less time on her TikTok account (during working hours too) and more time looking into our queries we would start to see some results from the huge service charge we pay them.

She is unprofessional, curt and rude. Constantly swerving our queries and when she does answer, its never a satisfactory one.

And Crabtree- please dont bother insulting me with a reply, take these matters up with the property manager and whilst your at it take a look at her very public tiktok account. Very unprofessional indeed!

Crabtree are the worst company I've ever had the misfortune of being a customer of!!

UPDATE- just take a look at our PM's tiktok, you have our estate code. It appears she has a lot of tea and lunch breaks! Plus posting pictures from our area and with her work lanyard on is extremely unprofessional.

You might want to change your policy on monitoring your staff social media accounts.

New onwer. Been attempting to get keys to the podium for 1 month, no reponse.

Another set of bills, another £237 demanded with threats of legal action after these crooks spent literally TEN TIMES the expected budget on "gardening" without being able to point to a single receipt or invovice for the work done, or even explain what the money was spent on.

Crabtree is a crooked organisation, anyone who chooses to work for them should be in prison rather than in control of anyone's home. AVOID AVOID AVOID.

I cannot thank Naina Tailor enough for her help and support during some parking issues I was having, she was very efficient, understanding and supportive.

Thankyou Thankyou 👍👌😊😊😊

Totally Crap, they really should change their name to Crap Tree Property Management, they are real cowboys, David Holland has had my bank details for 2 weeks and he cannot even process a £42.50 refund which i have been waiting for since March this year
DO NOT DEAL WITH THESE JOKERS

We are so glad that Crabtree has a new manager her name is "Cansev Sasmaz", she's very polite, efficient and gets things done quickly.. Also, "Naina Tailor" she's very helpful and polite... The previous manager he was very rude, angry and he never sorted it out any issues/problems...

Parking permit was obtained in good time and in overall a smooth process by Naina and Cansev.