Crabtree Property Management Opiniones 

I have had really good luck working with our rep at Crabtree. He has been responsive, helpful and such a refreshing change from chasing people. There are issues with our building, as there are with every building, but I've enjoyed working him.

Look how nearly 50% of the reviews are 1 star. Google they are 1.4. This company is awful. Please do yourself a favour and please avoid. They increase the service charge by a huge amount, 25% this year, yet barely anything gets done e.g. paying for window cleaning that doesn’t happen, no functioning intercom for 6 months, constantly battling with the accounts team when you pay your bill and they do not reflect that on the system (I must have called and emailed over 50 times to get a resolution several months later). If your building uses Crabtree, run! Remus, Crabtree and fexco are all the same company group. Avoid them all.

Adding to my previous review from April. The front entrance door remains broken. I am currently at Stage 3 of Crabtree’s 4 stage complaint process and I haven’t had any acknowledgment of my emails since 16th May. I know many other residents are in the same situation and being completely ignored by Crabtree and by our property manager who seems to have completely lost interest in our property. I will soon be escalating my complaint to Stage 4 which involves an external third party.

I wish I could give 0 stars. This company are completely irresponsible and incompetent. Emails and phone calls are ignored and issues which are reported are never dealt with. At the point where I feel unsafe in my own home as the front entrance door to my block has been broken for over 6 months, people constantly coming in and stealing packages etc with no care or response from Crabtree about this and many other issues. Unacceptable and not sure what we’re paying service charge for.

Our block followed Samantha to Crabtree from another management company. She has been wonderful - always ready to offer assistance.

Mostafa was too helpful in providing me the required documents for my remortgage application. His prompt response enabled me with timely submission of my application.

Our property manager at Crabtree Colindale has been most helpful with a recent issue I experienced as a leaseholder relating to my parking space at the property. He responded immediately and communicated on my behalf with UKCPM who erroneously issued me with a parking ticket. I want to thank him and his team for the immediate assistance.

Worst group i have ever seen. This group is a joke. Our whole building is fighting with crabtree now to get things done correctly because they changed from remus, which was the same group. So the companies are just different names but the horrible service is the same. And no one is happy in this building with these two companies nor with this group.

Could we please have Sam, Karen or Hussein managing our property? I can get no response at all from our manager NF despite phoning and emailing. She has replaced the previous manager who has left presumably fired through incompetence. I had every hope Nicola would be different but the results so far are not promising. And I only want the balancing charge explained! Crabtree seem to think that they can ask for any amount without accountability.

I typically only write reviews for exceptional customer service, but I felt compelled to share my experiences with Crabtree Property management company. For the last three years, the previous team was disorganized, uncommunicative, and didn't provide updates on schedule or duty. Attempts to contact the property manager were met with no response or follow-up.

However, in the last few months since Crabtree hired Mostafa as Property Manager, I have seen a significant improvement in the services provided. Mostafa has taken charge of managing the properties that I am an lease owner of, and his professionalism and attention to detail are outstanding. He has managed ongoing maintenance and coordination of vendors in a timely and efficient manner. Additionally, Mostafa has been great at communicating with leaseholders, providing timely notices and updates.

Mostafa has truly been a lifesaver, taking us out of a difficult period of being neglected by the previous management team, especially with the cladding/fire safety crisis we have been effected by. His efforts in coordination and management have been witnessed across the sites, and I can confidently say that he is doing an amazing job managing our property site.

Thank you, Mostafa, for your exceptional work and for going above and beyond to ensure that our property is well-maintained and managed. I highly recommend Crabtree Property management company and Mostafa to anyone who is looking for a professional and reliable property management team.

Extremely disappointed with the time it has taken for our end of year accounts to be drafted - 11 months! This is unacceptable and no apology from the accounts team when they finally sent over the accounts, they actually chased us for approval a week after sending. I would strongly recommend that you reconsider your internal accounting practices.

Very nice experience member of staff really lovely

Karen and the team from crabtree have been treating the residents of ineerd Court extremely poorly. We have a serious rodent problem which they seem not to be interested in. Me and my wife have been in touch with them on many occasions about the ongoing infestation in which they completely ignore. We have a small child which as been seriously traumatised when it saw the size of one of the rats.

George

Karen Payne always provides an excellent service, is professional and friendly which is not easy in this line of work.

I have been living in a development in London for 4 years now, and have been through a couple of property managers with Crabtree. Most recently Karen Payne who I communicated with to raise a couple of issues, I received an update within 24 hours. She addressed my concerns and gave me confirmation that one of the issues will be looked into and resolved asap, while the other she explained to me it is an on going issue which Crabtree are aware of but is taking a little longer to resolve due to the property directors. Crabtree has actioned and resolved many issues in this development over the years but on certain issues, it’s down to the residents who I blame. If people can’t keep a place clean and tidy, or not break things.. our property managers wouldn’t always have to get involved. Thank you Karen and the team at Crabtree for your help and support. It is much appreciated.

Landlord from Callender Court, CR0.

Sam was friendly, quick to resolve multiple issues and proactively communicated updates. I have been a resident for six years and this is my most positive experience with a Crabtree yet!

Absolutely disgraceful "service" from this company. Been waiting nearly a year for 2021/2022 year end accounts so far but they have the cheek to still make demands for payment when they don't even know what they are demanding payment for.

Complaints process and procedures are useless and get you no where except right back at the beginning with no answers or help at all.

The entire company, from the top down? seem to live by a dynamic of lies, ignorance and day light robbery. They hide behind a flawed TP1 agreement and fail in all duties required, including sending a letter to the estate for a welcome meeting which they've now refused to hold and made promises of agms that never happen.

Complete incompetence and what's paramount to theft. Will need to seek legal advice about our options.

My experience started awfully. However Karen Payne managed to change is around. There is also another lady Marcia she was a great help. Both ladies Karen and Marcia were excellent.

Sam responded to my query on a timely manner, given that he is new to the role and is probably being bombarded with tons of emails. Moreover, he reassured that he is working towards improving communication with residents and clients.

Great service by the management company. I was assisted by Samantha who was extremely effective on solving my issues that wasn't sorted by our previous management agency for long. Samantha's presence has made a difference in our block's services. Hope the same could be followed by the firm what Samantha has portrayed.