Crabtree Property Management Opiniones 

The worse management!! Service charges are ridiculously high in Wembley Park. It's like paying 2 mortgage's. I'm drowning and they don't give a sxxt

The worst company EVER. If you are looking to buy a flat and it's managed by Crabtree, run a mile!

Our service charges have gone up just over £2000!! So total, just under £4k and we get nothing for that. Yes, you read that right, a development in COLINDALE has higher service charges than some places in central London. I for one will now struggle to put food on the table, but Crabtree don't care, because they are crooks. They don't even ATTEMPT to offer a reasonable payment plan. Mine is now £550 a month, gone up from £162. Who the hell has that kind of money?

A lot of the reason for the increase is to do with vandalism AND mistakes made by the builder and general mis-management over the years. Instead of pursuing the builder for the charges (relating to the AOV) they just pass it on to the residents. Instead of actively trying to do something about vandalism, they blame the police and put in a mosquito vandal deterrent alarm - as if that's going to sort our problems out. They got rid of the only two decent security guards we ever had (like, REALLY good guys! and brilliant at their job but couldn't bear to work with Crabtree any longer) and replaced them with useless agency people who are just beyond useless. At one point, we all to complain to TELL Crabtree to tell the security guard to keep his phone on. I had gone to the hut they reside in with a friend, called the number in front of his face and the phone was off. I mean, can you imagine employing a 'security' guard who has to be told to keep the security phone on?! Beggars belief.

Our car park gates are PERMANENTLY broken due to vandalism, and instead of looking for a solution, they just say oh well gates are designed to be broken (for health and safety reasons) and so just keep asking the contractors to fix them. Each 'fix' takes minimum 3 months and then the gates get vandalised again same day. EVEN if Crabtree can't control the vandalism, you'd think they might find a new contractor who doesn't take 3 months each time to fix it (always the same old story 'waiting for parts' - any contractor with half a brain would keep the parts in stock the rate my building goes through them!), but nope, Craptree just keep using the same contractor!! This is one of MANY examples of their incompetence. The gates are NEVER in operation. This year, I've counted 6 hours they've worked total. It's AUGUST!!! What's more is we know that Crabtree CAN deal with the gate vandals, should they want to (they did it once, and told the vandal's landlord) but now they just say they need to speak to the police about it. Nope, if you could find the last vandal, you can find the next 20!! They just can't be bothered. They just always so go to the police when they know damn well that the police aren't going to do anything.

I have had the misfortune to be in this building 11 years and dealing with Crabtree has been the most painful, anxiety inducing and expensive experiences of my life.

Sam Barber is the only decent property manager to have managed our building and seems like a nice guy, which is rare - we've had a range of property managers until he took over ranging from just plain useless to actual crooks. But he can't save it, nobody can. Crabtree are disgraceful and are beyond repair (and wouldn't even attempt to get themselves together - all they care about is taking your money).

Be warned - if you take a property managed by Crabtree, you will be left penniless and see absolutely nothing for your money. Save your mental health, and your finances and find somewhere else!

And word of advice for those of you unfortunate enough to be with them already - I have a friend in a development in Essex whose residents took Crabtree to court over extortionate service charges and won! So, remember, you CAN contest it, you CAN win. Don't let these evil people take your hard earned cash.

Thank You Very Much for Your Superb service and help Naqeeb Hussain

Well the last time I posted a comment about crabtree they said they would look into the problem , its been over 2 weeks and nothing done and as for their customer care department it doesn't exist only in there mind , I'd like to know how they have have an incompetent person running the department, ive sent over 40 emails without a reply and none of this thing I've complained about have been addressed im being completely ignored by crabtree, don't bother replying to this from your complaints department crabtree because your apologies are worthless.

Hello everyone,
I'm working on Colindale's pulse and for 8 days I was using my car I park on Incorrect Bay and I received are penalty at home. I have been in contact with Sam from Crabtree and he sort out my issue.

Thanks a lot, Sam to be very proactive and cancelling my penalty.

I had been chasing up a gated parking fob for over 18 months. You can imagine how frustrating this must have been, especially since parking is limited due to remedial works in the residential area. Recently, I had a chance to talk with Sam Barber and he was really helpful and resolved my problem with one phone call. He has since sent follow-up emails to keep me up to date with my problem. Thank you Sam Barber.

Sophie looks after the Keyes Residents on Spa Road. She’s been exceptionally responsive to all my requests and concerns. Please recognise her at Crabtree and amongst the industry.

Sam was great today and gave me exactly what i needed to hear!
Anthony did not get back to me from an email request last week or returned my call on Friday.
So 10/10 Sam. Anthony 1/10 :(

Firstly, if this was reflective of my past two years here at the property, it would definitely not be a 5. I have previously engaged with people that were not helpful and empathetic to tenants needs and queries.

However, the reason I am leaving 5* today is for the AMAZING and kind service I just received from Emily (head office) and Alice Mania (Colindale branch). They were both empathetic, patient with my needs, enthusiastic and kind. It really makes such a difference to your day when people treat you kindly and just wanted to say - they have been the highlight of crabtree for me in a space of 2 years.

I hope they are treated kindly by the business because its people like this that will force people to go out their way to write a positive review, despite their previous negative experiences. Positive interactions outweigh negative interactions in no time.

I hope they have an amazing week!

I mean where do I start, just look at all the other reviews!! Seriously do your research and no matter how much you might like a property on a new build site, if Crabtree are the appointed management company, I would strongly suggest not going ahead.
I have been in my home for 5 and a half years now and the maintenance of the grounds across the estate is still non existent. It's such a shame Trust pilot doesn't allow you to upload photos.
The grass in all the communal areas is getting on for 6ft high (i'm not joking). Yet we pay close to £300 per year fees to these cowboys. Whenever we've challenged what we're actually paying for, we've been told it's admin fees as they haven't adopted the land yet. Haven't adopted the land in 5 years!!! I guess if you're getting paid either way, why bother adopting it, they would actually need to maintain it then. I believe they are closely linked (or actually the same company) as the developers that supposedly still own the land anyway, so basically both organisations are laughing at us. That's Abbey Homes in case anyone wants to know who else to avoid.
I wish this was more centrally regulated, the service is beyond appalling and everyone is conveniently in a meeting when you call up, so it's wasted effort trying to get an answer from anyone. The government needs to get a better grip on the state of the developers and maintenance company circus that is ripping off the country.
I'm not interested in a response to this, that asks me to send an email, it's empty promises and you shouldn't need to be reminded to manage your sites better. Coming across to your HQ is the only next step I see useful.

One of the worst property management companies I’ve dealt with. I would rate them 0 stars if I could. I strongly advise anyone against buying a flat that they manage. They are incompetent and useless, and their service charge is exorbitant. They consistently send wrong invoices and bill you twice or three times for things you’ve already paid. They don’t maintain the building properly, and my service charge has gone up by 30% for no apparent reason.

I would like to say thank you to Ms Alice Mania for helping me with my problems and understanding my situation. She is very helpful😃

Absolutely disgusting treatment from this company. Contacted them on numerous occasions. Property has not been maintained for over 20 years. Roof leaked into flat damaging my living room decorating and Damaged and rotted windows which were never maintained. Ceiling in communal area damp. Electrics exposed due to damaged boxes. Dangerous. Tread on stairs worn away. Broken window boarded up. Nothing has been maintained internally for approx 20years. Apparently funds are their unused for over 20 years. Now I’ve got a court order for unpaid management fees, even though I paid regularly, they were investigating and put account on hold to get back to me and now I get a court order. Can anyone help???

"Reply from Crabtree Property Management

Good morning,
I can confirm, I have passed on all your feedback regarding Burket Close to the relevant management team who will look into this as quickly as possible. Once again, I do apologise for any upset that this has caused you and any other residents at Burket Close and we hope to get any issues resolved as quickly as possible."

Nothing will happen of the sort, we have already lost complete faith... but thank you for responding

Want to restore it? Set up a face to face AGM meeting at a local venue for all the residents, you already make enough money off us so funding a venue is not an issue for you, show us you truly do care.

Appalling company. We started having issues with them during the pandemic, and things have been going downhill since then. Repairs aren't done, our building hasn't been painted in 20 years, and they refuse to put us in contact with our supposed "director" who has been channeling funds into his block while leaving others to degrade. Our gardening service hasn't been paid in over two months, so now all our gardens are overgrown. Crabtree said they've paid the gardeners, but the gardening service say this simply isn't true. Repeated emails are now being ignored again. We're trying to get rid of them but without them putting us in contact with the leasehold director we cannot actually call a meeting to do this. Conflict of interest? Certainly seems so. Terrible people, I don't know how they sleep at night.

1 Star is too Generous

Countless emails, a year of complaints, ignorance, unprofessionally, cluelessness... is this what you're looking for in a property management company? Then look no further as Crabtree has all that covered.

They are exhausting, hide behind a computer and to be totally honest, a complete a utter sham. The company they make themselves out to be via their website is laughable... or not the same company. How they operate is totally shameful and have members of upper management that earn a living to ignore and form of contact.

If you are stuck with them already, I feel your pain. If you aren't do not touch with a barge pole.

As an update to this review for anyone reading, we have been attempting to recieve a response from this company for the best part of a year. Posting a response to say we have yet to receive communication is reflective of the poor customer care provided by this company. Left arm doesn't know what right arm is doing.

Happy with Sam Barber, site manager’s help.

He responded rapidly to the complaint and had the leak in the hallway fixed on the same day.

He was very considerate of the young families on the floor. I myself am pregnant, and so the heavy mould in the shared flat hallway is a major health and safety concern.

He is diligent in pursuing insurance claims against EoN directly.

I am very happy with the recent service I received from this company. I raised an issue with Naina Taylor with regards to an issue with plants near my parking space yesterday evening. She managed to get the gardeners to come out an hour ago and got what I needed to get done. Thanks Naina.

Crabtree Property Management claims on behalf of Norwood Wharf Kingsbridge. The property manager and his line manager are unsupportive together with the director of Norwood Wharf Kingsbridge. Phillip Hudson has authorised large amounts of service charges for Crabtree Management to claim from leaseholders on anticipated figures and not exact amounts, this is very concerning. The current climate with high electricity charges are understandable, but what is very concerning, are the large amounts of money claimed prior to the pandemic and Russian Ukrainian conflict for works to be carried out such as painting, carpet replacement which have not been completed in terms of the lease till date even though all monies were taken prior to these 2 world catastrophes. The director, informed that the intercoms will be replaced by video intercoms, but actually lied and replaced it with a cheaper version. He together with the property manager are compulsive liars. Crabtree Property Management is expensive, makes high claims for service charges, office rent etc. and are not using the money for the site as it should be. Over the years, I have seen them change property managers repeatedly, make high financial demands, fail to complete work on site, choose the cheapest products on the market and do not meet time targets to complete work that has been paid for by the leaseholders. The Crabtree Property Management team do not even visit the site on a regular basis and do fire risk assessments. They are a dodgy and rip off company. They need to be fully investigated and all accounts in relation to variable service charges, all accounts and receipts. I have had a negative experience with this company for many years. They need to be closed down.

I was getting no help what's so ever with my enquiry and request for assistance from Crabtree. My emails and calls were all ignored.Until I spoke to Asli Onemli. She was very helpful and very professional. She promptly assisted me with my request and she went one extra mile in her effort.
Asli is a credit and asset for Crabtree management and I just wish other staff at Crabtree can follow Asli's professionalism.