This company is one of the worst I have ever had to deal with! Staff never can follow up on any maintenance issue that you enquire about! Each time you call for an updatevon a particular mainten... Ver más
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Consulta las opiniones de los clientes
Crabtree initially wasn't performing very well. Then we changed the POC to Rebecca. This complete change helped us resolve issues more quickly. Contracts started performing much better. She has been o... Ver más
I am selling my property but Crabtree are really risking my buyers pulling out as they just don’t deal with conveyancers enquiries. We have been waiting for weeks now and even though my solicitors... Ver más
La empresa ha respondido
Crabtree’s work on our Colindale development has been a complete shambles over the years. They are very diligent with paperwork when they want to demand payments, service charge and any increase... Ver más
La empresa ha respondido
Información sobre la empresa
- Compañía de administración de propiedades
- también en la categoría
- Administrador de la propiedad
- Asesor inmobiliario
- Gestor de activos
- Representante comercial
Escrito por la empresa
Providing trusted property management solutions for over 35 years
Información de contacto
Marlborough House 298 Regents Park Road , N3 2UU, London, Reino Unido
- 020 8371 7070
- welcome@crabtreeproeprty.co.uk
- www.crabtreeproperty.co.uk
2,5
Malo
431 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 40% de las opiniones negativas
Suele responder en menos de 2 semanas
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Ardeep is the most reliable and…
Ardeep is the most reliable and effective Crabtree employee. He has helped us every time we needed him, very prompt and supportive.
Very good experience, all queries answered and solved.
9 de enero de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Alina
Thank you for your wonderful review! We’re so pleased to hear that Ardeep has consistently provided reliable and effective support. It’s great to know that your experience with him has been positive, and we truly appreciate your feedback.
We’ll be sure to pass along your kind words to Ardeep—he’ll be thrilled to hear it!
Kind regards,
Holly
Central Services
Ardeep Birk
A big thank you to Ardeep Birk in particular, endlessly helpful, professional and knowledgeable. He has been a great help over time with the properties I manage. Thanks Ardeep!
4 de febrero de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Anna
Thank you so much for your kind words! We’re thrilled to hear that Ardeep has been so helpful and professional in assisting you with the properties you manage. We’ll be sure to pass along your thanks to him—he’ll be delighted to hear it!
Kind regards,
Holly
Central Services
Horrendous company
Horrendous company. They ripped us off for four years, obstructing attempts to maintain our development by avoiding every attempt to have resident meetings until forced legally. Walked off with our fees and provided virtually no services. Don’t appoint them.
1 de enero de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Thomas
I’m sorry to hear about your experience. We take concerns like yours seriously and would like to understand more about the issues you’ve raised regarding resident meetings and service delivery.
Please email us at crabtree-trustpilot@fexcopropertyservices.co.uk with your property details, and we’ll be happy to look into this further.
Kind regards,
Holly
Central Services
Thank you for your very prompt service
I had an issue with the lock to the building.
I called Crabtree Property Management and spoke to Naina.
She was very responsive and sent someone to fix the issue the same day.
Thank you for your very prompt service.
31 de enero de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Good afternoon
Thank you so much for your kind words! We’re really pleased to hear that Naina was able to assist you quickly and that your issue was resolved the same day.
We appreciate you taking the time to share your positive experience—it means a lot to us! If you ever need anything in the future, please don’t hesitate to reach out.
Kind regards,
Holly
Central Services
Finally we are rid of these thieves
Finally we are rid of these thieves. For the last four years they have stolen money and done absolutely nothing for our development, even now we have found out they cancelled numerous contracts but still charged us year after year. We tried addressing this with them countless times and every time we were ignored. I see on many reviews someone replying from Crabtree asking for more information but that’s just false, they have all the information they need and needed but provided no services. To the point they lied and said a contractor had fixed the fire doors when they were NOT fixed, leaving my families lives at risk as we were not able to get out of the building should there have been a fire. Diabolical, lying and rude company. Avoid at all costs. Please don’t bother replying to this as it’s just face value and u don’t mean what you write.
1 de enero de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear CT
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been for you. We take allegations regarding mismanagement and safety concerns very seriously, and we regret that you feel your concerns were not addressed adequately.
Our goal is always to ensure transparency in our services and charges, and we sincerely apologise if you feel this was not the case. If there are any outstanding matters that you would like us to review, we would be more than happy to investigate further.
Please do not hesitate to reach out to us at crabtree-trustpilot@fexcopropertyservices.co.uk if you would like to discuss this further. We appreciate all feedback and continually strive to improve our services.
Kind regards,
Holly
Central Services
DO NOT WORK WITH CRABTREE PROPERTY…
DO NOT WORK WITH CRABTREE PROPERTY MANAGEMENT! Crabtree managed our block for 5 years and it has been a painful 5 years. Little to no services provided leading to estate falling in to disrepair. Absolutely no communication from anyone within the organisation about service charge increases or complaints raised. One meeting with the director after years of complaints and still no actual answers to where money has been spent, apologies for lack of response and services provided and no resolve for any issues raised in the meeting. Thankfully we have managed to escape the nightmare of Crabtree now after months of hard work from directors within the block. Within weeks we have had better communication and services than we had in 5 years with Crabtree.
30 de enero de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Caiti
We’re sorry to hear about your experience and appreciate your feedback. We understand how frustrating it can be when communication and service expectations are not met. Our goal is always to provide transparent updates on service charges and ensure that maintenance issues are addressed promptly.
We regret that your concerns were not resolved to your satisfaction and that your meeting with our director did not provide the clarity you were seeking. We take feedback like this seriously and are always working to improve our processes.
If you would like to discuss any outstanding concerns or gain further insight into the matters raised, please don’t hesitate to reach out to us at crabtree-trustpilot@fexcopropertyservices.co.uk. We would be happy to provide further information.
Kind regards,
Holly
Central Services
Not values or ethics company.
Crabtree is a horrible company with no core values or ethics. For the last four years, we have been paying administration fees to them, and they keep increasing these fees beyond reasonable limits. We started paying £1,300, and a few years later, it rose to £3,000 without any valid reason. Despite this, they fail to perform basic tasks such as cleaning or maintenance.
It took me months to gather evidence against them, yet they didn’t even offer an apology. Their ridiculous complaints system escalated to Number 10, but I never received a response.
Please avoid buying from or getting involved with this company, as the law unfortunately protects these types of scammers.
30 de enero de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Yeison
We’re sorry to hear about your concerns and appreciate you taking the time to share your experience. We understand that transparency and fairness in service charges are important, and we strive to ensure that all fees reflect the necessary costs of property management.
We would be happy to review the specific increases you have mentioned and provide clarity on any changes over the years. Additionally, we take issues regarding maintenance and service standards very seriously, and we would like to understand more about your experience to see where improvements can be made.
Regarding your complaint, we apologise if you felt that the process was not handled to your satisfaction. We always aim to resolve issues fairly and efficiently, and we would be happy to revisit your concerns if you reach out to us directly.
Please feel free to contact us at crabtree-trustpilot@fexcopropertyservices.co.uk, and we will do our best to assist you.
Kind regards,
Holly
Central Services
Absolutely shocking
Absolutely shocking. Took a surplus of cash from me, charged me for services already cancelled. Allowed a new development to fall into disrepair.
Scammers. If you're thinking about signing up to their services don't.
We fought tooth and nail to get them removed eventually.
30 de enero de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Asma
We’re sorry to hear about your concerns and appreciate you taking the time to share your feedback. At Crabtree Property Management, we take all customer concerns seriously and strive to provide a fair and transparent service.
If you would like to discuss this matter further, please contact us at crabtree-trustpilot@fexcopropertyservices.co.uk, and we would be happy to look into this for you.
Kind regards,
Holly
Central Services
Zero star review
Just google ‘Crabtree Property Management’. The pictures say it all. Thank god we booted out these thieves. I would take any 5 star review with a massive pinch of salt.
30 de enero de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Paddy
We’re sorry to hear about your experience and appreciate your feedback. At Crabtree Property Management, we take all concerns seriously and are committed to providing the best possible service.
If you would like to discuss your specific concerns in more detail, please feel free to reach out to us directly at crabtree-trustpilot@fexcopropertyservices.co.uk. We would be happy to investigate the matter and address any issues you may have experienced.
Kind regards,
Holly
Central Services
Honestly
Honestly, it is very sad to see how this company stills money from hardworking people in London. Crabtree is a very dishonest company, and the service is nonexistent despite all the money we have paid over the years. I have seen buildings deteriorate due to a lack of proper administration. However, one thing they are very good at is imposing ridiculous charges to take more money from us.
We removed this company by voting and joined another management company
1 de enero de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Ajith
Thank you for sharing your feedback. I’m really sorry to hear about your negative experience with Crabtree. It’s concerning to hear you feel this way, and I understand your frustration.
If you’d like to provide more specific details about the issues you’ve mentioned, please feel free to reach out to me directly at crabtree-trustpilot@fexcopropertyservices.co.uk . I’d like to better understand your concerns and investigate further.
I wish you the best moving forward with your new management company.
Kind regards,
Holly
Central Services
A point of contact we can rely on
Naina Tailor recently helped arrange some maintenance work for our property. Despite being a team member down, which put more pressure on her, she resolved our requests swiftly, especially when it came to unfinished work by contractors. It's good to have a reliable point of contact like Naina when it comes to property management.
30 de enero de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Peter
Thank you for your feedback! We're so glad to hear that Naina was able to assist you with the maintenance work and handle everything efficiently, even under pressure. It’s great to know that you feel confident having her as a reliable point of contact for property management. If you need any further assistance, don't hesitate to reach out!
Kind regards,
Holly
Central Services
Shocking.
Honestly. Where do I begin.
Since Crabtree have taken over the service of our estate. The decline is heart breaking and they continue to up the charges each year, with absolutely no return. They even decided to send back dated invoices which aren't valid under the 18 month rule. The estate has a massive rodent issue and lets not mention the gardening.. Emails are either ignored or a reply isn't at a timely manner especially from then finance team. We've had one meeting since they took control, to which the call was muted so the leaseholders couldnt speak & was so badly managed, with the aggressive 'director' being extremely unprofessional.
Something seriously needs to be done
29 de enero de 2024
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Joanne
I’m truly sorry to hear about your experience, and I completely understand your frustration. To help us investigate the issues you've raised and find a solution, could you please email me directly at crabtree-trustpilot@fexcopropertyservices.co.uk with your customer reference number or property address? Additionally, if you could include any relevant email chains or details regarding the situation, it will assist us in reviewing everything thoroughly.
Once we have that information, we will look into the matter and work to resolve it as quickly as possible.
Kind regards,
Holly
Central Services
Disingenuous and Dishonest
I will write my reviews in the open so that other leaseholders can view the poor management and exorbitant fees provided by Crabtree.
27 de enero de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Simone,
I see you've left a second review, and I want to acknowledge your concerns. I know we've spoken before, and I'm sorry we couldn’t reach the solution you were hoping for. While policies do need to be followed, I want to remind you that I’m here to answer any questions, and you also have the email address of our Regional Manager, who is best suited to discuss budget issues and billing concerns. Please feel free to reach out to either of us anytime.
Kind regards,
Holly
Central Services
Great company
Crabtree Property Management is a great company to work with! Jonathan Ward is incredibly responsive and always ready to help with any queries or concerns. The team is highly knowledgeable and provides informed guidance, ensuring everything is handled efficiently and professionally. I’ve had a fantastic experience working with them and would highly recommend their services to anyone looking for reliable property management. Thank you for your outstanding support!
27 de enero de 2025
Respuesta de Crabtree Property Management
Dear Paul
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that you’ve had such a positive experience with Crabtree Property Management and that Jonathan Ward has been able to assist you so effectively.
Providing responsive and professional service is always our priority, and it’s fantastic to know we’ve met your expectations. Your recommendation means a lot to us!
If you ever need any further assistance, please don’t hesitate to reach out.
Kind regards,
Holly
Central Services
DO NOT EVER USE THIS COMPANY'S SERVICES UNDER ANY CIRCUMSTANCES, EVER
I don't like to leave bad reviews, but I feel compelled to leave one for the bunch of thoughtless, destructive charlatans that runs this excuse for a property management company. I had the worst customer experience with them of my whole life, by a long chalk. And I've had some pretty awful experiences.
It's not that the individual property managers are terrible - we had quite a few during the years we suffered Crabtree's so-called service provision, and some of them (not all) were good, nice, competent, honest, hard-working people. But even they were forced into doing a terrible job by the ridiculous workloads placed upon them, the hopeless management structure, and the total lack of support infrastructure beyond the kind that extracts exorbitant fees in return for zero effort.
Besides driving its own staff and customers to distraction, Crabtree's utter lack of ability to ever answer any request or query, however trivial, or do any work at all that hasn't been wrung out of it by months of nagging, never failed to turn even the smallest problem into a full blown crisis. It reached the point that I began to wonder if the people at the heart of this brazenly appalling outfit (I never managed to have any actual contact with them or find out who they actually were) had set out to destroy the properties they were supposed to be managing, rather than trying to maintain them.
If you're reading this you may feel this review sounds unfair. My advice to you is: don't ever try to find out. Just give them as wide a berth as you possibly can, as you would a gigantic toxic waste dump. Go somewhere else. Go anywhere else. Do the work yourself. Grab a random person off the street and pay them to do it. Ask your dog to do it. Because whatever solution you come up with, it cannot possibly be worse than the experience you'll have if you sign up with Crabtree.
1 de marzo de 2024
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Jim
I’m truly sorry to hear about the frustrating and upsetting experience you’ve had with Crabtree Property Management. I understand your frustration, and I apologise for any poor service you’ve received.
Please know that we take feedback like yours seriously, and I want to personally look into your concerns. I would appreciate it if you could email me directly at crabtree-trustpilot@fexcopropertyservices.co.uk, so that we can investigate the matter further and address your concerns properly.
Again, I apologise for any inconvenience you've experienced, and I hope to have the opportunity to resolve this for you.
Kind regards,
Holly
Central Services
Just to say thank you to Naina who was…
Just to say thank you to Naina who was positive and helpful when I had a query about my property and did her best to provide me with all relevant information.
20 de enero de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Good afternoon
Thank you for your kind words and for taking the time to share your positive experience. It’s wonderful to hear that Naina was able to assist you with your property query and provided you with helpful and relevant information.
We’re proud to have team members like Naina who are dedicated to delivering excellent service, and your feedback will certainly make her day!
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Kind regards,
Holly
Central Services
5* Rating - Sarah - Crabtree
This 5* Rating has been awarded to Sarah = Accounting - who was just AMAZING, helpful and cheerful in assisting Woodlands with a most important request. THANK YOU Sarah. Your initiative, understanding and kindness achieved Woodlands to complete a project, with one outstanding statement.
17 de enero de 2025
Respuesta de Crabtree Property Management
Good afternoon
Thank you so much for your glowing feedback! It’s fantastic to hear how Sarah’s helpfulness and cheerful approach made such a positive impact in assisting Woodlands with your important request.
Sarah takes great pride in her work, and your recognition of her initiative, understanding, and kindness will mean so much to her. We’re thrilled she could contribute to the successful completion of your project.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Holly
Central Services
Cowboy outfit
Communal drain blocked, no reply from ooh emergency number, had to call my own plumber in as the toilet was overflowing with raw sewage from the other flats in the block. By the time they arrived the raw sewage was all over the bathroom floor and into the hallway. They eventually unblocked the communal drain and the drains flowed freely. Total cost to me including carpets, repairs and unblocking the communal drains was £5691 which Crabtree are responsible for paying - and guess what ? All e-mails ignored since 10/12/24. they are quick enough to demand an ever increasing yearly management charge but are providing no service whatsoever. I can see this going to court sooner than later. Disgusted doesn't come close.
9 de enero de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Good afternoon Chris
Thank you for taking the time to share your concerns. I’m truly sorry to hear about the distressing situation you’ve experienced. I completely understand how upsetting and frustrating this must have been for you.
We deeply apologise for the lack of communication and the inconvenience caused. This is not the standard of service we strive to deliver, and I assure you that we are taking your feedback seriously.
To investigate this matter further and ensure it is addressed promptly, please email us directly at crabtree-trustpilot@fexcopropertyservices.co.uk with your property reference number and any supporting details regarding the incident. I will personally ensure your concerns are escalated to the appropriate team without delay.
Your feedback is invaluable to us, and we are committed to making the necessary improvements to provide better service in the future. I hope we can work together to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and once again, I sincerely apologise for the inconvenience caused.
Kind regards,
Holly
Central Services
Terrible Company
Terrible Company. Service charges have risen three folds in the three years that they took over compared to the service charge rises barely at the rate of inflation for the past decade before that.
No service provision. The place has gone from bad to worse. No AGM for the past three years, no accounts for the past three years. Only service charges more than doubling each year. Any ideas what we can do?
5 de diciembre de 2024
Opinión espontánea
Respuesta de Crabtree Property Management
Good afternoon
Thank you for your feedback. I would like to take this opportunity to address your concerns directly.
We fully understand that cost increases can be frustrating. While service charge costs may rise due to various factors, it is essential for us to review and address any potential errors or oversights. To assist you further, please email us at crabtree-trustpilot@fexcopropertyservices.co.uk with additional details about your property and the specific issues you have encountered. This will enable us to thoroughly investigate your concerns, including matters relating to AGMs, accounts, or service provision.
We are committed to delivering a fair and transparent service, and we would appreciate the opportunity to resolve this matter to your satisfaction.
Thank you for bringing these concerns to our attention. We look forward to hearing from you.
Kind regards,
Holly
Central Services Team
Daniella was the best ever as usual
Daniella was the best ever as usual. She was very helpful and help me resolve my issue.
16 de diciembre de 2024
Respuesta de Crabtree Property Management
Dear Mr Lallmahomed
Thank you for your kind words! We’re so pleased to hear that Daniella was able to assist you and resolve your issue. She always strives to provide excellent service, and it’s wonderful to know she made such a positive impact.
If there’s anything else you need, please don’t hesitate to reach out. We’re always here to help!
Kind regards,
Holly
Central Services
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