Crabtree Property Management Opiniones 

This company is an absolute disgrace. I am frustrated that I have to give 1 star.
I have been questioning charges on my account for months. They put a random charge on my account from nowhere and I questioned it. I got confirmation that money was not meant to be on my account. However come the yearly service charge they dissolved this money into my charges. Luckily I have kept screen shots of everything. I have emailed: credit control, accounts, 2 x property managers I have email addresses for , I have made countless phone calls and emails.
I was told my account will
Be put on hold while the dispute is looked into by one of property managers only for me to get an email saying I’m being charged for late payment !!!!
I try and get in touch with the management company again and zero response.
This company is disgusting in how it delivers services.

Dreadful customer service, our property Manager ignores all emails and phone calls absolutly no customer support. Bearing in mind Crabtree are being paid substantial monies to manage and maintain the site. Unfortunately we are stuck with this Company. I see Crabtree's reponse to other reviews saying "they take comments seriously"? I strongly doubt this is the case as the service provided is abissmal and shows no signs of improving. Crabtree dont bother with your stock reply it doesnt go well with your clients.

We have been under Crabtree management for the past 2 years and it has been the worst. Within past two years they increased the service charges up to 144% but provided absolutely nothing. Ongoing police investigation due to mismanagement of funds, poor gardening, poor carpet cleaning, never cleaned the carpark area but outsourced to a parking company to issue parking fines left and write. There is a serious health risk due to the rubbish area is overflowed as a result there are rats and cockroaches while other residents are facing problems due to sewage leaks. Lack of general maintains such as broken Intercom system and building entrance doors/ locks. Lack of communication as management keeps on ignoring above issues when raised by the residents.

Awful company to work with, don't do anything. Primarily deal with Raz and she never responds to any email.

Avoid at all costs

I've had a fantastic experience with Crabtree Managment team at Colindale, Ardeep, Ermis and the manager Damian.
From the very beginning since they took over their professionalism and attention to detail have been outstanding. They are always quick to respond to any maintenance requests, and their communication is clear and consistent.
What stands out the most is their commitment to resolving issues promptly especially with PCM and keeping everything running smoothly.
Sincerely
Dardan from Colindale

Shocking. Unprofessional, gaslighting and the complaints procedure is a joke. We have been waiting for a new patio door for 9 months. Several excuses, constant gaslighting and patronising behaviour by the management.

I recently interacted with Crabtree Property Management and found their services to be quite satisfactory. The staff was responsive and professional, addressing my concerns efficiently. While there were a few minor hiccups, overall, I felt well-supported throughout the process.

Great experience with Crabtree. Naira was really positive and helpful, my issus was relatively small, but huge to me. Also, I would like to add, the cleanng of both the internal areas and the external areas are really well looked after. Great team working well in my view.

Just got excellent service from Crabtree. Peter in Accounts resolved my query immediately. Thank you Peter.

I recently contacted Crabtree about a certificate of compliance on a complex, portfolio transaction. The responses were prompt, and even my requests for tweaks to the wording of standard certificates to account for the portfolio aspects of the transaction were dealt with promptly and professionally.

Unbelievable useless and waste of money. Raported broken lift to casromer servis around 4:30pm on Friday. Called out of hours emergency number on Friday 5:30pm. They got come back to me saying they cant send engineer as carb tree manager doesn’t respond and have to wait until Monday. 5 floors building. What about families with little kids and buggies stack upstairs?! It’s not for the first time. Avoid !!!

Absolutely shocking!!!!! We are in a building “managed” by Crabtree , despite the stairs falling apart and disgusting carpets, the front door and intercom system does not work, there was an attempted break in within our building and they STILL won’t fix anything regardless of the amount of people who have pleaded to sort this, Agatha just gives everyone excuses and the run around. I wonder if the people at Crabtree stayed here if they almost got broken into if they would then maybe deal with things more efficiently!? Absolute worst I would avoid avoid avoid!!!!!!!

Terrible management, zero accountability and unreasonable service charge raise every year. If you can stay away from them.

Without a doubt the worst company I have ever had the misfortune of dealing with.
I have been told by my Property Manager that I don’t owe any ground rent, only to receive letters from debt collection agencies about ground rent owed. Nobody in Crabtree will respond to the issue in any way. Avoid this company at all costs.

If you're considering moving to a property with Crabtree as the management company, beware: your home will lose value due to their neglect. They will not answer emails (even to the customer experience email that they will surely reply to this review with) or provide any useful information in calls. They have added mysterious additional charges to our bill, and they themselves do not know what it's for. (They still haven't removed the charge nor explained it.) They have neglected our property - no gardeners for 6 months, the gate hasn't worked for years, the roofs leak - and yet we are still charged for all the services we are not receiving.

They "manage" my building. They are simply doing nothing but taking the money. I wish I could upload photos of the state of the property. But to give you an idea, carpets on hallways are soaked with rubbish juice, they are black and stinking. Have requested they remove it over 2yrs ago and nothing.
They are simply the worst going. Avoid.

This company is so rude. They change their bank details do not notify you, then send demanding letters. I have sent 5 emails, called every day for 10 days. Today they eventually answered the phone and were so so rude. Customer service they dont have any!

The worst management company ever. The account manager always has an excuse for the issues. Crabtree makes a projection but always goes up the amount projected. Almost every month we have to beg for the account manager to request the Suez to collect the bins. The last excuse for this issue was that they didn’t pay Suez invoices. This is ridiculous

I'm not a tenant, I just live on an estate which they pretend to "manage". They keep sending me Final Notices for money owed by the previous occupant. The letter says I should email them any enquiries. I do and they rarely reply to emails and, when they do, it's just a cut and paste job. They even had the nerve to send everyone an annual report claiming it costs £45K a year for a bloke to occasionally appear with a lawn mower ! And, he never touches the communal bit of grass outside my house.
No doubt they'll reply to this message suggesting I contact them on an email address. But nothing will change. If at all possible, avoid this company.

I have complaints raised with them and they close the complaint even without fixing issues. I ask for evidence to verify the closure of complaint nothing. I was promised a leaseholder AGM before lockdown and recently too still nothing after years of asking. They refuse to use CCTV to capture criminals causing vandalism and flytipping. Most recently avoided 4 questions for over a month and complete radio silence. Again I would stay clear if there was zero stars or negative I would have selected. They should be proactive and maintain the building and repair damaged carpets and guttering in reasonable time at least that’s what is stipulated on the lease.spurs on ……. Stay clear!