Claims Settlements Agencies Ltd Opiniones 

Made a claim due to my wife's illness causing us to cancel a trip to Greece. They contacted me today with details of the settlement. The whole process was very straightforward and completed within 4 weeks. I made sure to provide them with everything they asked for which I think is vital in ensuring delays are kept to a minimum. Well done

Appalled that it took almost 5 months to settle what was a fairly straightforward medical insurance & travel curtailment claim. I spent 15 hours in total submitting documents and evidence and responding to emails. I must have dealt with at least 10 different people in two different organisations over the course of that 5 months and had to explain things from scratch to each of those people. Communication was never by phone, only by email through a 'portal' aka 'black hole'.

Throughout the entire experience I was made to feel as though they were doing me a favour, even though I was the customer. They constantly questioned the items and evidence in my claim; used all kinds of legalese and small print to ensure they paid out as little as possible; asked me to submit evidence that I'd already sent them (four times in one particular case); seemed incapable of grasping information in emails or would only respond to one point in a three-point email, requiring further correspondence; waited a week on average before replying to emails and, when they did respond, used that old-fashioned English business-speak designed to pull rank and shut down further communication.

I honestly don't think I've ever dealt with such an inefficient, incompetent and uncaring business in my life. There was zero empathy or desire to resolve matters swiftly. I had to fight for every item on my claim and what could have been dealt with in a week, with a couple of phone calls to clarify details, dragged on for 5 months. I only persisted with the farce because I needed to recoup my expenses.

My original policy was through Trailfinders and I will now be writing to Trailfinders to tell them about my experience with CSAL.

Atrocious. They have a profund inability to communicate. Put ina. claim for medical expenses and they deduct an excess when the policy clearly states i'd paid the waiver. So no attention to detail.

They don't answer their emails.

Appalling way to treat customers.

And when my insurance comes up for renewal, I will now be asking who they use to process to claims as I wish to avoid giving them any more custom.

Scam, be warned. Do not use this company for you travel insurance. They will not accept any claims they are a just a scam. My baggage was lost and my transit flight was cancelled i was stuck in Istanbul airport for over 40hrs and then sent me an email saying its not part my travel insurance and that i cant make a claim. SCAM COMPANY.

I submitted a claim on 2nd August for a holiday that had to be cancelled due to medical reasons. After reading reviews I was very anxious and was worried I'd have a fight on my hands, however I cannot praise CSA enough the money was paid into my account this week, which is less than four weeks! I've been updated with an email as my claim progressed and I couldn't have asked for anything more. Just wanted to share a positive experience of CSA

I would like to thank CSA for the handling of our claim. Although we found it difficult to access their portal or submit all documentation paperless the staff have been helpful( both phone and email).
The specific claim advisor who processed our claim was informative and communicated via email the progress of our claim. We had to submit additional information ( this could / should have been requested from the start) which did delay things a little whilst the documents supported the information requested. Our claim was dealt with within a timescale which we felt was acceptable knowing that all the information had to checked and approved before any payment could be made. I hope we don't have to submit any others in the future, but from our recent experience would be happy if CSA were processing it.

I’ve been a member of a group travel insurance scheme since 1979, it’s now administered by CSA LTD. My father died this year and as a result I had to cancel two one week holidays, one whilst he was terminally ill, and the second when he passed away. To say that dealing with this company has been difficult is a massive understatement. I submitted a death certificate which clearly states the cause of death. They wouldn’t accept it and asked for a letter from his doctor stating cause of death. They were given that, and then asked for another letter with more detail. I furnished that and they have not responded after several weeks. I have submitted a complaint. They have eight weeks to respond! I am now looking at complaining to the Ombudsman, and also looking to find a travel insurance that definitely doesn’t have these people working on their behalf. The whole process of bereavement has been made much more stressful by their dreadful customer service. Avoid them at all cost..

Same as other poor reviews, 3 months in and CSA have drip fed questions and documentation requests for stuff that have no relevance as they haven't been incurred or claimed for. Now they are not replying at all. Presumably all deliberate to delay payment. This is a medical/repatriation claim with Insure and Go.

I recently went abroad and lost some expensive GUCCI sunglasses that I had just bought a few weeks before. I gave CSA all the proof I had (which wasn’t a lot) the process wasn’t hard and around a month later they refunded me the cost of the sunglasses, minus the £70 excess. Was well pleased! Would get holiday insurance with them again

I am extremely disappointed with the service from CSA. They only respond every two weeks, which makes any progress painfully slow. Even worse, they repeatedly ask for the same information, ignoring previous responses. Despite clearly informing them that I cannot take calls, they continue to try ringing me, completely disregarding my communication preferences. It feels like they have no interest in actually resolving my claim. The entire process has been frustrating and time-consuming, with no end in sight. I would not recommend using their services.

In short my flight was cancelled no captain. We stuck at Manchester for 3 days I did a claim and was rejected. I am in touch with some lawyers they will sort this out.

Some of the questions on the CSA forms are ambiguous. I duly jumped through their hoops to try and get them not to pay the claim. The problem is that reputable companies like Insure and go use these third parties to settle their claims. In my case my wife was rushed into hospital a week before my holiday and they kept banging on about dates that my GP had advised us not to travel although she had been rushed to hospital and never seen the GP until she was discharged. Luckily I am able to wait for the refund but it does drag reputable insurance companies down if they are using CSA.

I really cannot fault this company In May my husband suffered a cardiac arrest during surgery and this was and remained a very distressing time for me. I had to make two claims for cancelled holidays. I have already done one review of my first claim and decided to do review on second claim.
The customer service staff especially Jane treated me with great care and compassion. My experience with this company was very positive. I cannot thank Jane enough.

Thankfully i didnt read these reviews before i made my claim or i might not have bothered.
I booked and paid full price for a holiday with Loveholidays, unfortunately my parter was rushed into hospital so i had to cancel the holiday.
I stuggled to get the claim forms downloaded but eventually got them. They were a bit daunting at first glance, but i persisted. I made sure i sent them absolutely everything i had about the holiday and illness and kept copies.
To be honest i didnt hold out much hope, about getting my refund, because of the reputation of Insurance companies but within a reasonable time i recieved notice it had been assessed and shortly after, i recieved the refund i was entitled to.
The process certainly could have been easier but dont let that put you off, take the claim form step by step, you dont have do fill it in one sitting, take your time and get it right. I used the postal service rather than online. Good luck.

Sent them the medical certificate two weeks ago and still haven’t heard anything can’t get any answers over the phone. Absolutely useless!

The reason for my claim was due to my partner contracting an eye infection while arriving in the Canary Islands, which caused her to lose sight in her eye and is still being treated now. After travelling to two hospitals, we were told to fly home immediately at the two day mark of our ten day trip. Shortly after arriving home, I submitted my claim for the expenses incurred and curtailment of the holiday through the claims portal. Generally quite easy to submit apart from not being able to edit some details once already submitted.
I then read the reviews here which didn’t give me any hope.
I had acknowledgment of my submission, and around two weeks after I received an email requesting documents I had already submitted on the portal such as doctors reports, expense receipts etc (this did worry me). I compiled all relevant documents into one pdf and sent this via email. Around two weeks from this, I received a call from the agency. They ran through my claim, confirmed some details they needed and ran through the total amount I would receive for the claim.
After this, there was a considerable about of time without any contact. I had an email to confirm it has gone through to the payment team for final checks but that was it. I had to call the agency nearly twice a week for around four weeks to ensure the claim is still being processed. I then received the payment at the start of this week. I first submitted the claim on the 15th of June.
The time from submission to payment , I feel has been quite long however if all relevant documentation is correct and sent to them, in my experience, they completed my claim and paid out more or less what I was looking for after excess had been taken off.
Hope this helps.

My experience with this company is far removed from the one star reviews left on this site. I had a policy with Insureandgo to cover a cruise holiday for myself and my partner in May of this year. Unfortunately, we had to cancel the cruise due to my partners illness. I submitted a claim to Insureandgo and CSA responded.
Emma at CSA helped me to process the claim to a satisfactory conclusion, anwering emails and phone calls in a timely manner.

We took out our travel insurance via Holiday Extras promoted on the P&O site. Sadly my wife was taken ill and we had to use the onboard medical services at a cost of nearly £1000.

I immediately made a claim and there was good initial contact and an indication that the claim had passed assessment. 3 weeks passed and I received a call saying that CSA had tried to make the payment, but it had bounced. We checked the account number and they had one digit wrong.

You might think that they would press a button and the payment would be made ,no! I had to phone them 4 times chasing payment. I got various excuses, but mostly 'it is with the accounts dept'.

I eventually lost patience and wrote to Manan Sagar , UK CEO of Gallagher Barrett (CSA' parent company).
Within 2 hours a complaints handler had contacted me and within 24 hours the payment had been made.

The CSA folks aren't bad people but there is definitely something very wrong with their systems / practices.

My advice is to write to senior folks to break through the treacle.

After reading the reviews, I was a little apprehensive about making a claim. I contacted them before submitting the claim to see how to do it and what documents were required.

Thought I had sent everything off, only for them to request further documents from the apartment I had booked with, to prove that I had not been refunded by them. Supplied this and have now received my monies. The whole process took about 4-5 weeks, which I didn't think was too bad, considering how busy they must be at this time of year.

Didn't give 5 stars as I think their communication through the different stages could be better.

0 stars if I could!! Worst company ever !
They ask again and again for the same docs you’ve uploaded! They asked for a GP view when I’d provided consultant and coroner info - who were the people with the medical up to date info. No one calls back! No one emails back! Honestly the company is a joke. I feel really let down and so stressed out!