Cycle Revolution - NorwichOpiniones 

14
TrustScore: 4.5 sobre 5

4,4

9 The Lastings, Hall Road, NR4 6EF Norwich, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have received amazing service from this bike shop, from the support on the shop floor when buying the bike , to help from the workshop department who have been so helpful and responsive.

Valorada con 5 estrellas sobre 5

Bought my new Cannondale CAAD13 last week. PDI and delivery was swift and the bike arrived with zero damage and was packaged within an inch of its life. Transaction and dealing with them ha... Ver más

Valorada con 5 estrellas sobre 5

I bought an E-bike at this Specialized store and needed a lot of guidance on how to use it (being an older cyclist, not very comfortable with using a computer/ smart phone to manage all the features o... Ver más

Valorada con 5 estrellas sobre 5

Great from start to finish, kept me in touch with what was going on with my order via e mail and phone call. Had a small issue with putting it together, my fault not the bikes, called the Norwich bran... Ver más


Información sobre la empresa

  1. Tienda de bicicletas
  2. Tienda de reparación de bicicletas
  3. Mayorista de bicicletas
  4. Tienda de accesorios para bicicletas
  5. Ciclismo en ruta
  6. Tienda de deportes

Escrito por la empresa

Welcome to Cycle Revolution’s latest state-of-the-art Bicycle Store. Come and experience what the best brands in cycling have to offer, covering all ages and disciplines. Bikes, Accessories and Apparel, whatever you're looking for: we've got it. Our expert staff are on hand to help guide you every step of the way. With our fully equipped workshops you can rest assured no matter what bike you own, we can service. With a fully equipped Retül bike fit studio we can help you reach perfect synergy with your bike or advise you on any aspect of your hobby that you have a question about.


Información de contacto

  • 9 The Lastings, Hall Road, NR4 6EF, Norwich, England, Reino Unido

  • 01603514578

4,4

Excelente

TrustScore: 4.5 sobre 5

14 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 33% de las opiniones negativas

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4,4

Todas las opiniones

(14)

32 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Outstanding service despite the small spend

I went to store for a small component for my Giant Trance. The part in question was £3.50 but the service I got was as if I was spending £3.5k on a new bike.

I was helped by Dave in store who helped identify the part I needed, ordered it to store and emailed when it was ready to collect.

Very friendly, very professional and made me feel a valued customer despite my very insignificant spend.

Wouldn’t hesitate to recommend to friends and will de-fault to the store for any future bike purchases

15 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic Service

Found a scott contessa for my daughter on offer on the website. Went to buy online and it sold out. I managed to call and find out there was one left. Website updated to show the bike for sale and managed to buy. By the Monday, the bike was already dispatched. Received it on Wednesday. Daughter loves it and Im a happy daddy. Many thanks.

14 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I collected my new Specialized e-bike…

I collected my new Specialized e-bike from the Norwich Specialized store. The cycle had not been checked properly prior to delivery with faulty gears and dropper post. This led to early failure of the rear cassette. Not what I had expected from a dedicated Specialized store.

22 de marzo de 2024
Logotipo de Cycle Revolution - Norwich

Respuesta de Cycle Revolution - Norwich

Hi Stephen, Thank you for the review.

As we discussed back in April, every bike undergoes a full build and inspection before leaving us. The bike was in the expected condition.
You did develop warranty issues with the shock, dropper post and cassette. This is almost unheard of, especially regarding a cassette, for which the brands can only apologise.
When the bike came to us in June, we had the shock and dropper post serviced under warranty with Fox and SRAM replaced the cassette under warranty too. I understand the frustration of being without your bike for 3 weeks, however, everything was sorted as quickly as possible and free of charge to you.

I'd like to know how we could have increased our service levels from the 1-star you have given. Please email support@cyclerevolution.net with more information so that we can improve.

Thanks, The Specialized Norwich Team.

Valorada con 5 estrellas sobre 5

CAAD 13

Bought my new Cannondale CAAD13 last week.

PDI and delivery was swift and the bike arrived with zero damage and was packaged within an inch of its life.

Transaction and dealing with them has been great, will buy again if im in the market for an upgrade or another bike for the collection.

A++ for customer service

8 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great from start to finish

Great from start to finish, kept me in touch with what was going on with my order via e mail and phone call. Had a small issue with putting it together, my fault not the bikes, called the Norwich branch and they walked me through the issue, overall highly recommended.

23 de julio de 2024
Valorada con 5 estrellas sobre 5

70-year old's experience of buying an E-bike

I bought an E-bike at this Specialized store and needed a lot of guidance on how to use it (being an older cyclist, not very comfortable with using a computer/ smart phone to manage all the features of the bike. Biagio was very patient! And very good at explaining everything. Previous assistants were also very helpful and respectful of my needs too. It took 2 hours of explaining but I feel fairly confident now and know that I can ring in with any problems I have any time

25 de junio de 2024
Opinión espontánea

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