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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Cyclehoop RBKC have always been helpful and friendly. I value the personal touch they give to communications. Although there have been occasional problems their staff have always tried to resolve is... Ver más

Valorada con 5 estrellas sobre 5

Excellent company. Very affordable solution for those who don’t have a suitable place to store bikes at home. I first got a spot about a 10 minute walk from my new flat, but signed up to the wa... Ver más

Valorada con 5 estrellas sobre 5

Cyclehoop are incredibly helpful, professional and friendly and Anna was really polite when contacting me about docking my bike in the wrong slot. She resolved the issue I was having immediately. Cycl... Ver más

Valorada con 5 estrellas sobre 5

The bike hangars are well located, easy to use and well maintained. The best thing about Cyclehoops is their fantastic customer service. You can talk quickly and directly to a member of staff They ar... Ver más

Información sobre la empresa

  1. Tienda de accesorios para bicicletas

Escrito por la empresa

Cyclehoop create innovative cycle parking and infrastructure. Our focus is on making cycling safe, secure and convenient. To enable people to experience the social and environmental benefits of cycling. Our award-winning products are designed by cyclists, for everyone and they have been installed around the world helping cities become more cycle-friendly, healthy and sustainable.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

121 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 33% de las opiniones negativas

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4,6

Todas las opiniones

(121)

37 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Lovely interaction

Martina, who was in the rentals team was really lovely, great to speak to her and helped out my issue really quickly!!

24 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you Paul and the team at CycleHoop, great service.

Whilst rushing about between Christmas and the New Year, I unfortunately lost all my keys.

Amongst the multitude of keys, was my CycleHoop hangar key.

I filled in the form on the website, at 10:43, got a reply within 3 minutes via email. I confirmed my details, and had paid, got the payment confirmation response all within 10 minutes.

After the disaster of losing one of the most important items for my daily life, to have a quick, competent and helpful service made my day.

Nearly worth losing my keys for such a great service!

Thank you CycleHoop Team!

3 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

These guys are great

These guys are great. Really easy to use and saves space at home cluttering up our communal hallway. Thanks so much.

12 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

A great customer services team at Cyclehoop Rentals

All my contact with Cyclehoop Rentals since the beginning of November has been brilliant. This is the first time I have used a hangar service and at every point the team have been helpful, patient and extremely prompt in their responses to my emails. I honestly feel they have gone above and beyond.

21 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

We recently purchased some cycle hoops…

We recently purchased some cycle hoops and cycle Barriers from Kris Neil of cyclehoop, who dealt with our order swiftly and efficiently for our contract in Farnham Surrey, we highly recommend this business to others

18 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product and speedy delivery.

Great product and speedy delivery.
We had two bike storage systems delivered to our company CVP.
Cyclehoop delivered the storage units 2 week ahead of the the expected delivery date and the ins talion was seamless.

1 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazingly fast and efficient service- …

Amazingly fast and efficient service- My email was answered within minutes of sending and all before 9am! Very helpful team and fair policy of refunding any months not used on the rental scheme when switching hangars.

24 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

I had an issue with the lock and they came over and fixed it super quickly. Really friendly and professional service. Thank you!

19 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very happy customer!

Very happy with the product and customer service - would recommend the bikehanger rentals to anyone looking for cycle storage solutions near their home

9 de agosto de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Patronising Customer Service

Terrible and patronising customer service. I received an email asking me to only place my bike in the allocated slot - completely fair. I responded that for the past year other users had been locking their bikes in whichever slot they fancied and so I was forced to use a different slot. This was then followed by a series of increasingly rude emails explaining exactly why it was my fault that other people were using the facility incorrectly and that I should have reported them (despite this causing me no issue or harm until this email). I explained that as the only time I had ever heard from Cyclehoop was to bill me so I didn't realise they wanted feedback. This was again met with accusation and rudeness to the extent where I had to ask the agent to stop contacting me. I asked to lodge a complaint and this was ignored.

21 de julio de 2022
Opinión espontánea
Logotipo de Cyclehoop

Respuesta de Cyclehoop

Good afternoon Frances,

We’re sorry to hear you are unhappy with your interactions with us. All Bikehangar rentals customers agree to the terms that state they will only park their bike in their allocated spot. The terms also state that you should alert our rentals team if someone uses your space. This allows us to rectify any issues as early as possible.

I can confirm that your complaint was reviewed by two managers, neither of whom perceived that the member of staff in question had been rude in their communication. As you requested that we did not respond to the email it was simply logged for future reference.

We appreciate your feedback that users may need a reminder of the terms. We are currently reviewing the information we send to customers and will certainly take this on board.

Thank you for raising this. All the best, Cyclehoop

Valorada con 5 estrellas sobre 5

Yasin's Review

Excellent professional customer service all the way through, clear communication and friendly team. Would highly recommend this service if you need to keep your bike secure and don't have the room at home! only leaving because we moved and had the space.

13 de junio de 2022
Opinión espontánea

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