the actual sign up is easy the customer service is good as well when you call. I would say research the exact value of the bike because it needs to be correct. I am riding the 4 miles to work ea... Ver más
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Consulta las opiniones de los clientes
An absolute drama of an event from lying couriers who couldn’t be bothered to turn up on two separate occasions to the online retailer who couldn’t give two hoots about any issue once they had your or... Ver más
La empresa ha respondido
Cyclescheme itself was really good — clear process, fast replies, always helpful when I had questions. The delay was on the payment by my company's side, after the certificate was approved. Not any... Ver más
La empresa ha respondido
What a great idea !! I'd be meaning to join the scheme for a few years but my wife's illness and the need to get out and about along with not being able to travel overseas made it important to follow... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Cyclescheme is the UK's leading Cycle to Work provider, helping employees save on bikes and cycling equipment through a simple salary exchange scheme. We partner with thousands of employers and retailers across the UK to make cycling more accessible, affordable, and sustainable.
Información de contacto
Cyclescheme Ltd, PO Box 3809, BA1 1WX, Bath, Reino Unido
- 0344 879 5101
- info@cyclescheme.co.uk
- www.cyclescheme.co.uk
4,6
Excelente
1 mil opiniones
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Respuesta de Cyclescheme
Hello Giovanni,
Thank you for leaving a review.
We're glad you enjoyed your experience. We appreciate your kind words about our helpful team.
Kind regards
The team at Cyclescheme
well organise process
20 de junio de 2026
Respuesta de Cyclescheme
Hello Chris,
Thank you for taking the time to leave a review.
We do appreciate your positive feedback and hope you enjoy your new shiny gear!
Kind regards
The team at Cyclescheme
Cyclescheme is terrific
Cyclescheme is terrific - such wide acceptance nationwide for great bikes and kit. Employers enrolled in this scheme are giving a tremendous benefit to their employees and we benefit from a scheme that allows us to enjoy the outdoors, be fit and healthy whilst moving on the most efficient mode of transport invented. What’s not to like!
21 de junio de 2026
Respuesta de Cyclescheme
Hello Stuart,
Thank you for taking the time to leave a review.
We're so happy to hear you're enjoying the benefits of the scheme! It's wonderful that it helps you stay active and healthy while enjoying the outdoors. Thank you for sharing your positive experience.
Kind regards
The team at Cyclescheme
Fortune on savings...
4th year running i have saved a fortune on kids bike upgrading yearly. if your on higher rate. If onky there was a shop that sold motorcycle gear also
20 de junio de 2026
Respuesta de Cyclescheme
Hello,
Thank you for taking the time to leave a review.
We are over the moon to hear you are on your 4th year with us! You are always welcome back.
Kind regards
The team at Cyclescheme
Very responsive
Very responsive to questions and queries and overall the process ran very smoothly, Slightly frustrating that the website doesn't allow you to easily find a retailer that supplies a specific bike brand (I wasn't expecting them to know stock levels, just who ordinarily supplies the bike brand)
3 de junio de 2026
Respuesta de Cyclescheme
Hello,
Thank you for taking the time to leave a review.
We're happy to hear about your positive experience with our responsiveness and smooth process. We appreciate your feedback regarding the website's bike brand retailer search functionality and will certainly pass that feedback along for you.
Kind regards
The team at Cyclescheme
Too long to get the voucher
The time it takes to get the voucher is too long. There must be a way in this day of age to make it instantly produced. Providing a voucher value for a bike that may or may not be in stock during redemption is a big miss. Prices change, offers change. And you wait weeks for voucher to arrive.
16 de junio de 2026
Respuesta de Cyclescheme
Hello Magda,
Thank you for taking the time to leave a review.
When it comes to certificate issue time frames, not all companies are the same and some take longer depending on how they process the necessary information.
We always aim to get the certificate out as soon as possible and our processes are faster, however part the this happens on your employers side and we unfortunately have to wait until all is ready.
Kind regards
The team at Cyclescheme
Respuesta de Cyclescheme
Hello Greg,
Thank you for leaving a review.
Unfortunately, when it comes to certificate issue time frames, not all companies are the same so we are not in the position to speculate how quickly a certificate will arrive.
Sorry for the inconvenience.
Kind regards
The team at Cyclescheme
efficient and straightforward
15 de junio de 2026
Respuesta de Cyclescheme
Hello Andrew,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our Cyclescheme.
Kind regards
The Team at Cyclescheme
I got a really good bike from a great…
I got a really good bike from a great dealer.
13 de junio de 2026
Respuesta de Cyclescheme
Hello Sandy,
Thank you for taking the time to leave a review.
We're so glad you had a great experience with your new bike and our partner retailer. Thank you for sharing your positive feedback.
Kind regards
The team at Cyclescheme
Clear guidelines to follow
Clear guidelines to follow, Newdales Bikes helped select bike, specs and great advice.
12 de junio de 2026
Respuesta de Cyclescheme
Hello John,
Thank you for leaving a review.
We're glad you enjoyed your experience and found our guidance helpful in selecting your bike! Thank you for your kind words.
Kind regards
The team at Cyclescheme
Great Service
A great experience dealing with Cyclescheme. A smooth process end-to-end helped by great service from the Electric Bike Shop in Bristol. Very pleased with my new bike and accessories.
9 de junio de 2026
Respuesta de Cyclescheme
Hello Graham,
Thank you for taking the time to leave a review.
We are so pleased to hear you had such a smooth and positive experience with your Cyclescheme purchase, especially with the great service from the Electric Bike Shop in Bristol. Enjoy your new bike and accessories!
Kind regards
The team at Cyclescheme
Excellent service and expert advice
The service was excellent from start to finish. I changed my mind several times while choosing a bike and looked at a number of different options, but the team remained patient, professional, and focused on helping me find the right one.
There was no pressure, no unnecessary sales talk, and all advice was practical and honest. The bike was fully prepared and fitted with the additional accessories I requested before collection.
I’ve already had my first ride and I’m very happy with the result. The bike size feels right, and riding with clipless shoes and pedals is a completely new experience.
A great customer experience, knowledgeable staff, and excellent preparation of the bike. I would definitely recommend them.
6 de junio de 2026
Respuesta de Cyclescheme
Hello Sergei,
Thank you for taking the time to leave review.
We are so pleased to hear about your excellent experience with us! It is wonderful to know that our team's patience and dedication helped you find the perfect bike. We are glad you are enjoying your new ride and appreciate your kind recommendation.
Kind regards
The Team at Cyclescheme
helpful guys good vibes just natural…
helpful guys good vibes just natural customer service attitude
5 de junio de 2026
Respuesta de Cyclescheme
Hello Gary,
Thank you for taking the time to leave a review.
We're so glad you enjoyed our team's natural customer service attitude. Thank you for your kind words!
Kind regards
The team at Cyclescheme
Really bad customer service and unreliable platform
Had the worst experience ever with Cyclesheme. Their platform hasn't worked. I have been on the phone to them every day for 2 weeks trying to get a certificate out of them. I keep getting told someone will call me back to get me off the phone but nothing. Frustrating that I can't arrange with another provider for the bike I want.
1 de junio de 2026
Opinión espontánea
Respuesta de Cyclescheme
Hello Patrick,
Thank you for taking the time to leave a review and sorry to hear of the issues you have had.
Unfortunately, as you have left no further information, we are unable to investigate this. We will request info via Trustpilot in hopes we can get this looked into. We will then also update the review.
Kind regards
The team at Cyclescheme
The whole process was simple
The whole process was simple, and fairly quick and I was in possession of my new bike within a month of applying. The financial savings available by using the scheme were one of the reasons I went ahead, and I actually saved more than I expected.
30 de abril de 2026
Respuesta de Cyclescheme
Hello Stephen,
Thank you for taking the time to leave a review.
We're so glad to hear you found the process simple and quick, and that you're enjoying your new bike! We appreciate you sharing your positive experience and the unexpected savings.
Kind regards
The team at Cyclescheme
Amazing idea to make cycling affordable…
Amazing idea to make cycling affordable for all , easy steps to follow the application, fast service to get the bike and equipment, great opportunity to save money on transportation costs,and at the same time improving your health!
4 de junio de 2026
Respuesta de Cyclescheme
Hello Cristina,
Thank you for taking the time to leave a review.
We're so happy to hear you appreciate our efforts to make cycling accessible! It's wonderful that you found our application easy to use and our service fast. We are glad we can help you save money and improve your health.
Kind regards
The team at Cyclescheme
I am a reapet customer
I am a reapet customer. I couldn't afford to buy a mtr mountain bike i really liked untill my work told me all about cycletowork scheme. affordable ways though salary sacrifice over 12 months . Amazing 👏
15 de mayo de 2026
Respuesta de Cyclescheme
Hello James,
Thank you for taking the time to leave a review.
We're so happy to hear that the Cycle to Work scheme helped you get the mountain bike you wanted! Thank you for sharing your positive experience.
Kind regards
The team at Cyclescheme
Cyclescheme is the of the best that is…
Cyclescheme is the of the best that is out there, unfortunately it been let down by the supplier (Evans Cycles). I had my bike delivered by courier, arrived on the day and at the expected time. However, it would appear that Evans failed to test the bike before delivery as it faulty and unusable. ( Speed sensor fault). Tried to contact Evans, however you get stuck in the chatbot, eventually managed to get email. It's nearly been a week and still no contact from Evans, totally unacceptable.
29 de mayo de 2026
Respuesta de Cyclescheme
Hello David,
Thank you for taking time to leave a review.
We are pleased that you are happy with the scheme in general but are sorry to hear you are having some issues with the retailer. If you would like us to make a note of this on you account, please do feel free to contact the team directly on info@cyclescheme.co.uk.
Kind regards
The team at Cyclescheme
Excellent service
8 de mayo de 2026
Respuesta de Cyclescheme
Hello Cassie,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our scheme. Thank you for your feedback.
Kind regards
The team at Cyclescheme
Brilliant scheme
Brilliant scheme and easy to navigate, plus no more sitting in traffic on my commute to work!
8 de mayo de 2026
Respuesta de Cyclescheme
Hello Lucy,
Thank you for taking the time to leave a review.
We are so happy to hear you're enjoying our scheme and finding your commute much easier now! Thank you for your wonderful feedback.
Kind regards
The team at Cyclescheme
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