No complaints with Damart only with poor delivery service EvRI . in last few months different delivery driver who never knocks on door or rings doorbell and leaves parcels on door step in full view of... Ver más
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Consulta las opiniones de los clientes
Delivery is always swift and the clothes are good quality. I’m not sure of the length of some tops/ jumpers in the catalogue as it can say 24” but this does not correspond with one of the model photos... Ver más
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Ordering and delivery great. Items large & had to be returned, but I was kept informed of refunds and when the exchange was due. The replacement needed some adjusting which I tackled myself, as did... Ver más
La empresa ha respondido
Have always found Damart service very good. Items of good quality and delivery within estimated delivery slots. Any problems are resolved quickly without any hassle
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Damart are a French owned global retailer in the direct home shopping market who specialise in clothing for the senior lady. Damart are best known for thermal products, developed from our unique ‘thermolactyl’ fabric which we patented back in 1953. Since then, Damart has quickly become known across the European marketplace, as has our growing range of exciting products – from our famous thermals to ladieswear, homewear and garden products. Aimed at the 75+ age group,our ‘sister’ brand,‘Sedagyl’, offers products which provide ‘comfort’ and well-being for the senior market. Winners of the UK Customer Satisfaction Awards in 2014.
Información de contacto
Damart, Bowling Green Mills, Lime Street, Bingley, BD971AD, Bingley, Reino Unido
- 0871 423 0000
- jaskin@damart.com
- www.damart.co.uk
4,1
Muy bueno
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Comfortable trousers
I love my Damart five pocket stretch trousers. They are a perfect fit and so comfortable. A good selection of colours too. They are the best. Don't have long to wait for delivery. Excellent
2 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Mr Irvine
Thank you for taking the time to leave us a five star review.
I'm really pleased to hear that you love your five pocket stretch trousers that you ordered from us and that they're a perfect fit and are nice and comfortable.
It's also great to hear that they were delivered quickly.
Kind regards
Lucy
Customer service team
Prompt delivery
30 de marzo de 2026
Opinión espontánea
Respuesta de Damart
Hi Chris
Thank you for your five star rating for our prompt delivery.
Best wishes
Fahima
Customer Response Advisor
Clothes for everyday at reasonable prices
Clothes for everyday at reasonable prices. I have been shopping with Damart for years. The order process online is easy and the order is quickly dispatched.
18 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Lesley
Many thanks for your five star rating. It's really nice to hear you have been shopping with us for a number of years, we really appreciate your kind words.
Best wishes
Fahima
Customer Response Advisor
Phone charges
I have dealt with Damart for some years. My review is not about their clothing but their telephone service. I recently had to return an item because it was the wrong size. Totally my fault. Having not had any updates on the return I phoned today. My phone charges were £10!!!! I did not realise it was a premium rate number and maybe there should have been a warning somewhere?
Interesting that in your reply you state you have a local rate number. A pity this isn’t the number displayed on your website!
17 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Hilary
Thank you for taking the time to leave us a review. I'm sorry you've had to contact us about our telephone charges and for any upset caused.
I can confirm we have a range of telephone numbers what customers can contact us on, not all of these are premium rate. Our standard call charges are 13p per minute plus your standard network access charge, this information is on all of our catalogues below the telephone number and also on our website.
We do have a local rate number which is 0330 123 5429 for account and order queries.
We offer various ways for customers to contact us, this being telephone, post or on line at customerservice@damart.com. We also offer a live chat available Monday to Sunday between 8am and 8pm.
With regards to the returns, we advise that you allow up to 14 days for us to receive goods back. If an email address is on the account, we usually send updates by email. If this hasn't been provided to us before, please feel free to let us know what your details are by sending an email to trustpilotteam@damart.com.
Kind regards
Fahima
Customer Response Advisor
Respuesta de Damart
Hi Karen
Many thanks for the five star rating. We really do have some fantastic discount offers on our website, I am glad you like them.
Best wishes
Fahima
Customer Response Advisor
Non receipt of order
I haven’t been able to order anything by phone or internet. I recently sent orders by post, one came and I’m still waiting for the 2nd order
17 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Jennifer
Thank you for taking the time to leave us a review.
I'm really sorry to hear this. I would like to look into this matter further for you and would be grateful if you can please email us at: trustpilotteam@damart.com with your customer account number or full address.
Kind regards
Lucy
Customer service team
I ordered from Damart a dress
I ordered from Damart a dress, quality was poor considering they charge so much, I sent it back 1 week ago no acknowledgement to say they had received so Ive rang up customer service and they said you have to wait 2 weeks for my money to be refunded and also they do not refund postage.
I will never order again - very disappointed with DAMART
16 de abril de 2026
Opinión espontánea
Respuesta de Damart
Dear Customer
Thanks for your review.
Just to let you know returns can take up to 14 days to be processed, from the date they are sent back to us. If we have your e-mail address on records, we will send you an e-mail confirming your returns and your card will be refunded.
If the whole order is returned back to us. We also refund/credit the £3.99 postage charge. If the goods have been returned back to us within 14 days.
Kind regards
Adele
Customer Response Advisor
Always a pleasure to buy from Damart
Always a pleasure to buy from Damart. Quality goods and excellent service
9 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi David
Many thanks for your great review.
I'm pleased to read it's always a pleasure for you to shop with us and you like our goods and excellent service. We look forward to serving you again in the future.
Kind regards
Adele
Customer Response Advisor
Discount taken against returned items.
I have shopped with this company for many years. I recently received a voucher for £15 if I spent £25. I ordered 4 items, in 2 sizes, as the fit is not always good. I kept one size and sent the others back. When I received my statement, they had taken £15 off of all items.so I only received £7.50 discount. I wrote to them, about the mistake. They said the discount is against all order, regardless if any items are returned. I think this is wrong, and won't be buying anything else from them. BEWARE; if you are ordering, and have a discount, it goes against any item you send back too.
2 de abril de 2026
Opinión espontánea
Respuesta de Damart
Dear Lesley
Thanks for leaving us a review. I'm sorry you've had to contact us about your order.
The £15 voucher would have been split over the 4 items you ordered. If the two items you kept were more than £25, the full £15 should have been taken off. Please e-mail us your account number on trustpilotteam@damart.com. We will be more than happy to look into this for you.
Kind regards
Adele
Customer Response Advisor
I was extremely pleased with the…
I was extremely pleased with the pyjamas I bought & Would Recommend.
The only downside was the amount of time I had to wait for them to arrive.
But overall very pleased.
29 de marzo de 2026
Opinión espontánea
Respuesta de Damart
Hi Jules,
Thank you for your five star review!
I am glad to hear that you are very pleased with the Pyjamas received although I apologise if it took longer for them to be received than expected. We do advise standard delivery for all items is within seven days from date of ordering.
Kind Regards,
Jo
Damart Customer Response Advisor
Very easy to find what I was looking …
Very easy to find what I was looking for. Ordered and delivery was excellent arrived in a few days
29 de marzo de 2026
Opinión espontánea
Respuesta de Damart
Hi Lorraine,
Thank you for your five star review!
I am glad to hear you found it easy to find what you were looking for and that the delivery arrived quickly. I hope you are just as happy with the item(s) received.
Kind Regards,
Jo
Customer Response Advisor
Item was of good quality and size right.
Item was of good quality and size right.
27 de marzo de 2026
Opinión espontánea
Respuesta de Damart
Hi Joan,
Thank you for your five star review!
I am glad to hear the item ordered was of good quality and size right. We pride ourselves on delivering top service to each and every customer.
Kind Regards,
Jo
Customer Response Advisor
great company.
always good with Damart,good value prices,everything made very well,no problems with easy to navigate website,perfect,many thanks.
15 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Thomas,
Thank you for your five star review!
It is lovely to hear such positive feedback in regards to our website and the goods offered. We look forward to continuing this into the future for you.
Kind Regards,
Jo
Customer Response Advisor
Returns policy
Returns policy. To return an item because of wrong size costs £3.99. Sending of replacement £3.99. If still not satisfactory return costs anothe £3.99. Almost £12 on postage alone. Disproportionate costs to other mail order companies. Most offer free returns after initial delivery paid. I have not returned an unsuitable item and will be selling it on. Also very unsure about ordering in future if uncertain of size choice
30 de marzo de 2026
Opinión espontánea
Respuesta de Damart
Hi Nina,
We appreciate your feedback regarding our delivery and/or return postage costs. We understand that these costs can impact your shopping experience, and we appreciate your perspective on how other sites handle delivery and returns. Your comments have been noted and will be taken into consideration as we continually review our policies.
Kind Regards,
Jo
Customer Response Advisor
I am a disabled wheelchair bound widow
I am a disabled wheelchair bound widow, so I can't go shopping to department stores. I regularly buy items from Damart; and then they are delivered by Evri
10 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Viera,
Thank you for your five star review and your continued loyalty when shopping with us.
We look forward to continuing this into the future. If there is anything we can do to improve such service please let us know.
Kind Regards,
Jo
Customer Response Advisor
Your records will show
Your records will show
my earlier (4 weeks ago) application for a Personal Account is still not LIVE due to acknowledged delay and
incompetence of Damart.This does not give me confidence for future business with Damart.
23 de marzo de 2026
Opinión espontánea
Respuesta de Damart
Hi Derek,
I am sorry to hear that your application for a personal account has been delay and for any frustration and/or disappointment that this may have caused.
Has this issue now been resolved for you?
Should you require anything further, please contact me directly at trustpilotteam@damart.com with the following details:
- Your customer account number
- Your full name
- Your full address including postcode
Once this information has been received I will then be able to locate your details and find out what the hold-up is.
Kind Regards,
Jo
Customer Response Advisor
Prompt as always with lots of updates
Prompt as always with lots of updates
4 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Maggie
Thank you for your five star review. It's great to hear that your orders arrive promptly and you are happy with the updates you receive.
Kind regards
Anne
Customer Response Advisor
Quick delivery
1 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Mrs Clayton
Thank you for your five star review and letting us know your order has arrive quickly.
We do advise your order will be received within seven days and in many cases it is much quicker.
Kind regards
Anne
Customer Response Advisor
Always polite when taking my order on…
Always polite when taking my order on the phone,and very helpful,
14 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Sally
Thank you for your five star review, it's great to hear that you have found our advisors to be polite and very helpful when placing your order over the phone.
Kind regards
Anne
Customer Response Advisor
Parcels always arrive in good condition…
Parcels always arrive in good condition and on time. Always happy with purchases. Easy to return if not suitable.
14 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Mrs Budge
Thank you for your five star review and letting us know your orders always arrive on time and in good condition. That you are happy with your purchase and easy to return if you need to.
Kind regards
Anne
Customer Response Advisor
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