No complaints with Damart only with poor delivery service EvRI . in last few months different delivery driver who never knocks on door or rings doorbell and leaves parcels on door step in full view of... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Delivery is always swift and the clothes are good quality. I’m not sure of the length of some tops/ jumpers in the catalogue as it can say 24” but this does not correspond with one of the model photos... Ver más
La empresa ha respondido
Ordering and delivery great. Items large & had to be returned, but I was kept informed of refunds and when the exchange was due. The replacement needed some adjusting which I tackled myself, as did... Ver más
La empresa ha respondido
Have always found Damart service very good. Items of good quality and delivery within estimated delivery slots. Any problems are resolved quickly without any hassle
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Damart are a French owned global retailer in the direct home shopping market who specialise in clothing for the senior lady. Damart are best known for thermal products, developed from our unique ‘thermolactyl’ fabric which we patented back in 1953. Since then, Damart has quickly become known across the European marketplace, as has our growing range of exciting products – from our famous thermals to ladieswear, homewear and garden products. Aimed at the 75+ age group,our ‘sister’ brand,‘Sedagyl’, offers products which provide ‘comfort’ and well-being for the senior market. Winners of the UK Customer Satisfaction Awards in 2014.
Información de contacto
Damart, Bowling Green Mills, Lime Street, Bingley, BD971AD, Bingley, Reino Unido
- 0871 423 0000
- jaskin@damart.com
- www.damart.co.uk
4,1
Muy bueno
25 mil opiniones
Ha contestado el 99% de las opiniones negativas
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I am all ways very happy with my…
I am all ways very happy with my purchases from damart so well made and excellent quality and very quick in getting your purchases and you get excellent help if you have to phone them so i am very happy thank you
7 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Mrs Kimber
Thank you for your five star review. It's fantastic to hear your feedback and how you are happy with your purchases and the service you've received.
Kind regards
Anne
Customer Response Advisor
Easy website
The website is very easy to navigate and was kept informed at all times as to the status of the order.
2 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Maureen
Thank you for taking the time to leave us a five star review.
I'm pleased to hear that you find our website easy to use and that you were kept informed about your order.
Kind regards
Lucy
Customer service team
Parcels sent out quickly.
10 de marzo de 2026
Opinión espontánea
Respuesta de Damart
Hi Deanna
Thank you for your review.
It's great to hear that your parcel was sent out quickly.
Kind regards
Lucy
Customer service team
Excellent choice of products
Excellent choice , reasonable prices and good service. Thank you.
3 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Ruth
Thank you for leaving us a five star review.
It's wonderful to hear that you find that we have an excellent choice of products and are happy with our service.
Kind regards
Lucy
Customer service team
Smart jeans and fast delivery
19 de marzo de 2026
Opinión espontánea
Respuesta de Damart
Hi Sue
Thank you for leaving us a review.
I'm pleased to hear that you're happy with the jeans that you ordered and that they were delivered quickly.
Kind regards
Lucy
Customer service team
Ordering made easy.
I choose my item, ordered it and it came within a few days. Everything was easy and straightforward.
19 de marzo de 2026
Opinión espontánea
Respuesta de Damart
Hi Mrs Sharp
Thank you for leaving us a five star review.
I'm really pleased to hear that your ordered arrived quickly and that everything was easy and straightforward for you.
Kind regards
Lucy
Customer service team
A problem with deliveries …
A problem not with Damart but with their delivery courier EVRI! Every time I order, there is a problem with my delivery, left in the wrong safe place, delivery instructions ignored, parcels lost etc.
It has put me off ordering anything from Damart unfortunately, I wish they would change their courier.
2 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Tony
Thank you for taking the time to leave us a review.
I'm sorry for the service that you've received from our courier company Evri.
Firstly I would like to assure you that we do take complaints of this nature very seriously. Although the couriers work directly for Evri, we appreciate that they represent Damart when they’re delivering our parcels.
I would like to investigate this matter further for you and get the issue resolved. Can you please email us at: trustpilotteam@damart.com with your customer account number or full address.
Kind regards
Lucy
Customer service team
Small Sizing
Ordered 3 shirts & liked them all however the sizing is small so they aren’t comfortable enough for me to keep which is a shame. I have to pay to return them even though I want to exchange for a larger size.
10 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi
Thank you for taking the time to leave us a review.
I'm sorry to hear that you're having to make a return and for any inconvenience that may have been caused.
I've attached a link to our size guide below and hope this helps:-
https://www.damart.co.uk/size-guides
Just to let you know, we allow 14 days from the date a parcel is returned, for the return to be fully processed.
Kind regards
Lucy
Customer service team
The order was filled quickly and…
The order was filled quickly and arrived in good condition. Everything that I had ordered was there and up to Damart usual standard.
3 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Marian
Thank you for taking the time to leave us a review.
I'm pleased to hear that your order arrived quickly and that it arrived in good condition and that you're pleased with our service.
Kind regards
Lucy
Customer service team
Waiting for an order.
I am waiting for an order to arrive which has gone out of stock. Damart is keeping me up to date with the situation at very regular intervals for which I am grateful and certainly cannot fault. Their service is second to none. Thank you.
9 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Brian
Thank you for taking the time to leave us a five star review.
I'm sorry to hear that your order is currently out of stock. However, I'm pleased to hear that we've regularly kept you up to date with the situation and that you're very pleased with our service
Kind regards
Lucy
Customer service team
Avoid at all costs
-Undisclosed costs in returns process
-Pressure tactics, threatening language applied by staff
9 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Suman, thank you for your review. I'm sorry to hear you have had to make a return to us. Our returns cost and process are stated in our delivery and returns section. I have copied the link below for you.:
https://www.damart.co.uk/delivery-and-returns
Regarding the experience you with our staff, I can only apologise for the unprofessional staff behavior. This does not reflect our customer service standards.
I would be grateful if you could please contact us at trustpilotteam@damart.com with your details and we can discuss this further.
Kind regards
Naveed
Customer response team
Very quick to order online
Very quick to order online. Can try things on before buying when you use a Personal Account. Returns are easy to do.
31 de marzo de 2026
Opinión espontánea
Respuesta de Damart
Hi Sharon,
Many thanks for your wonderful review and comments. These are appreciated.
Kind regards
Adele
Customer Response Advisor
Quality not as good
I am finding the descriptions do not always match the product. I ordered a nightie which said it was jersey but it really isn't, but just plain cotton. Very skimped in the design especially on the arms. Seems they are making the arms suitable for ET's mother! One s/sleeved jumper was far too tight and got returned for refund, even though I ordered a larger size.
26 de marzo de 2026
Opinión espontánea
Respuesta de Damart
Hi Elizabeth
Thank you for taking the time to leave us a review.
I'm sorry that you've found that the description of our items do not always match the product. I do understand your concerns.
I would be grateful if you can please email us at: trustpilotteam@damart.com with your customer account number or full address, we can then look into this further for you.
Kind regards
Lucy
Customer service team
Satisfied customer
All items well made and delivered on time. Prices are competitive.
18 de marzo de 2026
Opinión espontánea
Respuesta de Damart
Hi Miss Silvester
Thank you for your five-star review.
It's wonderful to hear that you're happy with the quality of our items and our delivery service.
Kind regards
Lucy
Customer service team
Great product great price and excellent…
Great product great price and excellent service
1 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Mrs Terry
Thank you for your five star review.
I'm really pleased to hear that you're happy with the product that you purchased from us and that you find our service to be excellent.
Kind regards
Lucy
Customer service team
Excellent company to deal with every time
I have always found Damart a good company to buy from.Their products are good quality and they have very good offers on regularly.I have used their postal service and also ordered by telephone,again excellent and polite staff to deal with.The courier service is also good and I am pleased to shop with Damart
7 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Heather
Thank you for taking the time to leave us a five star review.
It's wonderful to hear that you're happy with our overall service and that you find our products to be of good quality.
We're so pleased that you have had such positive experiences when shopping with us.
Kind regards
Lucy
Customer service team
website easy to use
website easy to use, prompt response to order. 100% satisfied with packaging, delivery service and returns process - I recently had to return 2 items because of size and the transaction was straightforward and the swap on one product went well, thanks
3 de abril de 2026
Opinión espontánea
Respuesta de Damart
Hi Beth
Thank you for leaving us a five star review.
It's great to hear that you find our website easy to use and that you're 100% satisfied with our packaging, delivery and returns process.
I'm sorry to hear that you had to make a return, however, I'm pleased that the transaction and the exchange order was straight forward for you.
Kind regards
Lucy
Customer service team
They are always so professional and…
They are always so professional and helpful. They sell good quality clothes. I have never had problems with returns or accounting.
26 de marzo de 2026
Opinión espontánea
Respuesta de Damart
Hi Beryl,
Thank you for your five star review!
It is lovely to hear/read such positive feedback. I am glad to hear you are happy with the item(s) and service received when shopping with us.
We look forward to continuing such service into the future.
Kind Regards,
Jo
Customer Response Advisor
I like shopping with Damart
I find it easy to order online with Damart.
I've got to know the styles I like and suit me.
Sizing is reliable and if there are any problems, the Customer Service Team are good at sorting out. I'm lucky to have had very few problems. I like shopping with Damart. Also Evri are usually OK with delivering on time.
5 de febrero de 2026
Opinión espontánea
Respuesta de Damart
Hi Miss Enright
Thank you for your five‑star review!
We’re delighted to hear that you find it easy to order with us online and that you enjoy our range of styles.
It’s great to know that you like shopping with us, and we’re especially pleased that whenever you’ve had an issue, we’ve been able to sort it out for you quickly.
Thanks again for your lovely feedback.
Kind regards
Anne
Customer Response Advisor
always pleased with products
Always very pleased with what I have bought. That is why I have told friends and family about your catalogue.They always remark about what I have bought and how nice they look.
6 de abril de 2025
Opinión espontánea
Respuesta de Damart
Hi Alan
Thank you for your five star review. It's wonderful to hear that you have told your friends and family about our catalogue and that you are happy with your purchases.
Kind regards
Anne
Customer REsponse Advisor
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