paid for priority shipping but ended up getting sent out with regular shipping. fortunately i was given a refund for the shipping cost. not the happiest but am somewhat satisfied with my refund. will... Ver más
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Consulta las opiniones de los clientes
Well I guess I’ll never receive my atomizer before the date promise! Today March 16th it should have arrived, I doubt it because it hasn’t even shipped out yet! Once again another company not comm... Ver más
La empresa ha respondido
Great item. Price was excellent. Quality is well beyond my expectations for the money I spent. I’m on a fixed income, and am always afraid of the first purchase from anyone. You don’t kno... Ver más
La empresa ha respondido
Zanish was great! My first piece arrived damaged and Zanish was extremely friendly and very quick to respond and get a replacement order! I'll definitely be coming back to order more!
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
The Best Online Headshop, offering FREE SAME-DAY USA SHIPPING as well as the lowest prices on bongs, dab rigs, vaporizers, glass pipes, bubblers, and more!
Información de contacto
60 Ethel Rd W STE 5 Piscataway, NJ, 08817, Edison, Estados Unidos
- support@dankstop.com
- www.dankstop.com
2,9
Medio
398 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 55% de las opiniones negativas
Suele tardar más de 1 mes en responder
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
DankStop sucks.
I’ve placed an order since February 7th, 2023. It’s now march 3rd, 2023. It’s been almost a month. Have left 6 emails, no reply to any. Have called numerous times but it’s just a robot saying nobody is available. Had to file a dispute with my bank just for my money back. Don’t order from them, they never ship and have horrible customer service. Ended up ordering from Grasscity and smoke cartel.
3 de marzo de 2023
Opinión espontánea
Respuesta de DankStop
Hi Evan,
Unfortunately you did not accept the request I sent for further information, so I am unable to look up your order and see how we can support you.
We do our best to provide speedy delivery, however we did face a minor backlog in February that might have delayed your order slightly. But given that it's over a month of delay, I suspect there's more to the case.
Please reach out to us at support@dankstop.com with the order number and we'll make sure to get this resolved right away and offer you compensation accordingly giving this ordeal.
We hope your day only gets better from here :)
Respuesta de DankStop
Hi Scott, I am so sorry for the experience you had. There was clearly a misunderstanding on our end, and the representative who helped you did not realize that you were requesting a refund. I apologize for that frustrating error on our part. You have now been refunded in full. Thank you so much for your feedback.
havent responded to 6 emails over a 6…
havent responded to 6 emails over a 6 week period, then send a partial order and wont give me a refund for the rest thats missing, and now there having a sale on those same items? avoid at all costs, have to do a chargeback on my visa now.
15 de febrero de 2023
Opinión espontánea
Respuesta de DankStop
Hi Kyle,
We're sorry to hear that you received an incomplete order. It seems that one item was out of stock and we issued you a refund for it.
I took a look at our support system and I was only able to find one email from you which we responded to within a couple hours. Were you reaching out to the correct email address prior to that? Our address is: support@dankstop.com
Again, we apologize for the inconvenience caused by the error in inventory levels. We conduct multiple inventory counts throughout the year to minimize such occurrences.
Let us know if there's anything else we can assist you with. We're always happy to help :)
Have not seen my order
Have not seen my order, not happy with ur chosen tracking route which is big time invasive. No real way to contact C's to find out where it is or for that matter how it shipped or if it actually did.
25 de enero de 2023
Respuesta de DankStop
Hi Ray,
We're offer multiple ways to track your package. Once you place the order you can choose to use the Route app, check the tracking number sent in the shipping confirmation email or contact us directly for updates regarding your order.
If you have any questions or concerns, our team is always happy to help, just drop us a quick email at support@dankstop.com and we'll get back to you as soon as we can.
Has been 2 weeks and still waiting for…
Has been 2 weeks and still waiting for my order.
8 de febrero de 2023
Respuesta de DankStop
Hi Mia,
We're terribly sorry for the delay you experienced. Unfortunately it seems that there was a miscount and the item you ordered was actually out of stock which is why we were unable to fulfill it.
I see that a full refund was issued.
Again, we apologize for this inconvenience, it was never our intention to mislead you.
We hope to be able to show you the real DankStop experience in a future order.
Have a wonderful week ahead :)
My item came broken and I believe it…
My item came broken and I believe it was intentional because I didn’t pay for the additional shipping insurance! I included a picture showing the damage due to the manufacturer’s packaging, they did not tape the bag closed and the banger was flying around broken in the box when it was delivered. Don’t buy from them, they do not back up their products unless you pay extra. They sent me a email back and here it is:
When you placed your order with us you were prompted to purchase Route Shipping Insurance for it which would have covered your package for lost, stolen or damaged goods. Seeing as you chose not to purchase the shipping insurance I can not issue you a free replacement. My sincerest apologies about this policy. Not to worry however! I can issue you a 20% discount code for the items. If this resolution works for you just let me know and I will issue you your code right away!
6 de febrero de 2023
Opinión espontánea
Respuesta de DankStop
Hi Austin,
We're sorry to hear that you received a damaged banger, broken glass is so heartbreaking. Our fulfillment team takes extra measure to ensure your items are packaged safely in the box, however shipping accidents do occur on occasion. That's why we employed the help of Route Package Protection to insure packages from such issues during transit.
It is often not needed, but every once in a while a shipping issue does occur and the insurance comes in handy. When your order is placed, the warehouse received a prompt with the items it can fulfill, since Route is not a physical product, it does not show up regardless if your order is insured or not.
We know how frustrating it is to receive damaged items, which is why our support team went beyond regular service to offer you a discount for a replacement.
If there's anything else we can assist you with, please don't hesitate to let us know. We hope your day only gets better from here :)
This company is a joke received a…
This company is a joke received a broken bong just for them to tell me I should have gotten the insurance when it wasn't specified that the insurance was for shipping but still if they didn't properly wrap the bong and it broke because of them they should be replacing it. I will never order from them again
6 de febrero de 2023
Opinión espontánea
Respuesta de DankStop
I am so sorry that your piece reached you in this state; broken glass makes us so sad. We take extensive precautions to make sure our products get to you in pristine condition; unfortunately, shipping accidents still occur on occasion. Therefore we enlisted the help of Route Package Protection to insure packages in such cases.
We understand your frustration, but unfortunately our hands are tied as we have strict policies in place.
We hope your day only gets better from here.
Product came on time, no updates after purchase confirmation
I have purchased from this company a few times years ago and never had a problem. I saw they had a sale on the puffco and ordered. After checking out I got pop ups and got worried. After a google search and seeing reviews I debated canceling. I ordered on a Thursday and Tuesday it came(21+ signature required) with no tracking update. I would only ordered from them if you have to. From the reviews I got lucky?
19 de enero de 2023
Opinión espontánea
The customer service was very helpful
1 de febrero de 2023
Great experience all around
Very fast shipping and super well-priced products. The packaging was great. Will do business with them again for sure. Super happy with my new Rig!
27 de enero de 2023
Opinión espontánea
Do Not Buy From Dankstop
Terrible company. The site said if I ordered in the next three hours (23rd), my items would arrive on the 27th. Place the order. Check the tracking update, and I won't get the items til the 30th. Get the package, and an item is missing. Go back to the order on my website, and the missing item is still waiting to be shipped out. Over a week, and no updates from Dankstop informing me of the delay. Their own tracking listed all of the items being shipped and delivered. Try support through phone and email, nothing. Will never order from them again.
30 de enero de 2023
Opinión espontánea
Respuesta de DankStop
Hi Jessie,
We're sorry for the unexpected delay you experienced with your order. Unfortunately at the time, a warehouse error occurred that resulted in some ordered facing a delay. This issue also affected other areas such as the inventory levels. The missing item from your order was actually out of stock but the technical error listed it as available.
I see that our support team had notified you of the error and that the item was out of stock. However, it's possible you missed our emails if they got delivered in your promotions tab or spam folder. We had offered you an exclusive discount code as compensation for this outlier of an experience. Please let us know if you have not received the code, and we'll resend it to you.
Please don't hesitate to let us know if there's anything else we can assist you with.
We highly appreciate your continued patience and understanding throughout this unusual ordeal.
Have a wonderful week ahead :)
Respuesta de DankStop
Hi Sammy, I'm sorry to hear that you had issues receiving your package. I tried to get your contact info so we could look into this issue for you, but you did not respond to that request within the time limit set by TrustPilot.
Please reach out to us direct at support@dankstop.com with the issue you are experiencing. We try to get back to each request within 24 hours.
Let us know if there's anything else we can assist you with.
Still never got my package
Still never got my package, was never shipped. I have emailed countless times, no resolution. Have open insurance claim as advised and still no product.
29 de diciembre de 2022
Respuesta de DankStop
Hi Maksim, we're sorry to hear that you experienced a shipping delay.
Our support team has issued a refund for the shipping.
We apologize for that incident, our warehouse was experiencing a backlog that resulted in delays during the holiday season. We are happy to see that your package got delivered a few days after you left this review.
We hope you're having a great year!
I have not ever received the product I…
I have not ever received the product I ordered. And the tracking has never even shown that the package has been shipped.
8 de enero de 2023
Respuesta de DankStop
Hi Kalie,
We're sorry for the confusion, the tracking shows that the package was delivered. I was unable to locate any support tickets from you concerning this issue.
If you have not received the package, please reach out to our support team and we'll work on getting this resolved for you ASAP!
You can reach us at support@dankstop.com
Looking forward to fulfilling your smoking needs :)
Guess I should have reviewed them first
Guess I should have reviewed them first. What an absolutely brutal excuse for a business. Placed an order Dec 22, paid for FedEx International Priority Express and have heard nothing from them after multiple attempts at contacting.
22 de diciembre de 2022
Opinión espontánea
Respuesta de DankStop
Hey Todd, we hope you've been enjoying your DankStop stock!
I see that you experienced a delay in receiving your order during the holiday season. Due to the high volume of orders we receive during the holiday season, as well as days off attributed to our partners and the services we use, there is often a delay.
I see that FedEx delivered your order within 4 business days.
Let us know if there's anything else we can assist you with. Have a great week ahead :)
The pieces are beautiful
The pieces are beautiful and so smooth. I love them. Couldn’t ask for a better Christmas present
3 de enero de 2023
Scam
It’s been a week and I still haven’t gotten the package I ordered with priority shipping (estimated 3 days). This is a scam website, and I would give it 0 stars if I could. No information is being given about my order, and despite reaching out countless times I have received no response.
27 de diciembre de 2022
Opinión espontánea
Respuesta de DankStop
We apologize for the delay you experienced. We get a high volume of orders during the holiday season. We try out best to get these orders sent out as quickly as possible. They usually get delivered within the first half of January given that the last week of December is mostly off. So our fulfillment team get orders prepped for shipping and sent out as soon as possible.
We look forward to catering to your future smoking needs, please don't hesitate to reach out if there's anything else we can assist you with.
Still haven't received my puffco and…
Still haven't received my puffco and it's my Christmas gift:(
30 de diciembre de 2022
Respuesta de DankStop
We're sorry that we were unable to get your order sent out before Christmas. We did send it out on the 28th of December and as priority shipping it was out for delivery on the 30th of December. Unfortunately you missed the delivery and it was time consuming to reschedule delivery given how busy your local post office was during the holiday season.
We hope you've been enjoying your Puffco, we're excited to continue catering to your smoking needs :)
Love the piece but absolutely no…
Love the piece but absolutely no information for tracking/shipping and only one piece came in the mail?? Missing other part of my order... however we do love this piece so much so worth the purchase overall just would like to be more informed considering this was a present I ordered ahead of time
21 de diciembre de 2022
Respuesta de DankStop
We're glad to hear that you are enjoying your order.
I took a look at your order and it seems that it was split into 2 packages as we sent it out from separate warehouses. This helps us lower delivery times during busy periods such as the holiday season when you ordered.
We send automated email notifications with shipping updates and information. It's possible that you missed these confirmation emails as they sometimes get lost in the promotions tab or spam folder. To avoid that happening, we recommend whitelisting emails from our domain in your email provider settings.
You can reach out to our support team if you would like detailed steps on how to do that.
We're always here to help, have a wonderful week ahead :)
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