paid for priority shipping but ended up getting sent out with regular shipping. fortunately i was given a refund for the shipping cost. not the happiest but am somewhat satisfied with my refund. will... Ver más
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Consulta las opiniones de los clientes
Well I guess I’ll never receive my atomizer before the date promise! Today March 16th it should have arrived, I doubt it because it hasn’t even shipped out yet! Once again another company not comm... Ver más
La empresa ha respondido
Great item. Price was excellent. Quality is well beyond my expectations for the money I spent. I’m on a fixed income, and am always afraid of the first purchase from anyone. You don’t kno... Ver más
La empresa ha respondido
Zanish was great! My first piece arrived damaged and Zanish was extremely friendly and very quick to respond and get a replacement order! I'll definitely be coming back to order more!
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
The Best Online Headshop, offering FREE SAME-DAY USA SHIPPING as well as the lowest prices on bongs, dab rigs, vaporizers, glass pipes, bubblers, and more!
Información de contacto
60 Ethel Rd W STE 5 Piscataway, NJ, 08817, Edison, Estados Unidos
- support@dankstop.com
- www.dankstop.com
2,9
Medio
398 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 55% de las opiniones negativas
Suele tardar más de 1 mes en responder
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Customer service is a joke
Customer service is a joke. Literally have none. Call, it says nobody available as soon as it picks up. And the support email won’t accept my emails. Says message send failure. Ridiculous. I’m with the negative stars! Order hasn’t moved since it was placed.
9 de junio de 2023
Opinión espontánea
Respuesta de DankStop
Hi Shawn,
We sent you a request for further information but you did not respond.
Our support platform is live with no issues at the moment.
You can find all the support channels we provide here:
https://dankstop.com/pages/contact-us
Arrived broken
24 de mayo de 2023
Respuesta de DankStop
Hi Jonah,
We're sorry to hear that your order arrived damaged. I've just had our support team reach out to you in order to get this replaced for you ASAP.
Please feel free to reach out to our support team directly if you have any questions or concerns. It would be much faster to get a response.
We hope you day only gets better from here :)
always a pleasant experience
quick shipping with careful & discreet packaging! the products were also very good quality.
24 de mayo de 2023
I have not got my order and I paid…
I have not got my order and I paid extra for two day shipping and it's been two weeks
25 de mayo de 2023
Respuesta de DankStop
Hi Seth,
We're sorry to see your negative review. I took a look at your order and it seems that you missed our email on the 28th of May. I seems that the items you ordered were out of stock, therefore your order was cancelled and a full refund was issued.
You should find the funds back in your account as it normally takes 3-10 business days depending on your card provider.
We apologize for the confusion. Sometimes our emails get lost in the promotions or spam folder.
Please don't hesitate to reach out to our support team with any questions or concerns you may have.
https://dankstop.com/pages/contact-us
Everything as expected
24 de mayo de 2023
Afer a week still nothing shipped
Afer a week still nothing shipped. I asked Customer Service and they just sad i have to have patience… unbeliveable.!! They took my money and Send me nothing!!!
25 de mayo de 2023
Respuesta de DankStop
Hi there,
We're sorry to see that you package was lost in transit.
We apologize for this incident, we tried to locate the package with USPS and were unsuccessful.
Our support team have fully refunded your order.
We assure you this is far from our usual operation standards. We hope to be able to give you the true DankStop experience in the future.
Have a wonderful week ahead!
Dabs
Affordable, fast, discret shipping, love my little dip device for on the go rosin dabs
25 de mayo de 2023
Deducting 1 star
Deducting 1 star because delivery time frame is behind most these days.
25 de mayo de 2023
Never received order
Never received order. Never heard back from them. I was charged of course
24 de mayo de 2023
Respuesta de DankStop
Hi Laura. I am so sorry to hear that. I see that we received a message from you on the 28th and responded later that day. I'm concerned that your spam filters may be blocking our messages to you. I will send another email right now; please check your spam folder if you don't see it. Thank you, and I look forward to assisting you.
Replacement bowl
I dropped the bowl for my mini Grav bubbler and it broke in half. I googled "10mm bowl" and your site was one of the options. I found exactly what I was looking for and it arrived quickly with no issues! You all have a great site with lots of options!
24 de mayo de 2023
Looks great and can’t wait to try it…
Looks great and can’t wait to try it out. However a small part was shattered when it arrived so I need to replace it.
24 de mayo de 2023
Respuesta de DankStop
Hi Bill,
I am so sorry that your piece reached you in this state; broken glass makes us so sad. We take extensive precautions to make sure our products get to you in pristine condition; unfortunately, shipping accidents still occur on occasion.
Thankfully, it looks like you opted to insure your delivery with Route Shipping Insurance!
Please open the email you received from Route and follow the link to file your claim. Once they have reviewed and approved the claim, they will immediately send a replacement order for you at no cost.
We hope your day only gets better from here.
All around great experience and fast…
All around great experience and fast shipping. Thank you!!
24 de mayo de 2023
product availability and price
product availability, price, AND quick shipping. Isn't that what we want and when we find a winner I stick with it!
24 de mayo de 2023
Huge selection
Huge selection. Had what I was looking for at a great price. Ordering is easy and feels secure. Good experience, would recommend.
24 de mayo de 2023
Horrible service
Came back to read more reviews and currently regretting that i didn’t read them before ordering. WORST CUSTOMER SERVICE IVE EVER ENCOUNTERED. If there was an option for negative stars i would’ve chose that one.
9 de mayo de 2023
Opinión espontánea
Respuesta de DankStop
Hi Steph,
We understand how frustrating this is. Shipping issues are heartbreaking, that's why we collaborated with Route to minimize such problems, but they follow strict guidelines and investigate each case separately.
Since the shipping address you entered was incorrect, there is not much we can do. Route Package Protection is the insurance your order needs for damaged, lost or missing packages. However, since the address was inputted incorrectly and we were not notified of this issue before delivery, the only option remaining is for the recipient to return the package to sender and we'd redirect it to you. Unless FedEx would be able to intervene.
Again, we apologize that you are having to deal with such a situation. Given the unique circumstances of your case, our hands our tied. Our support team are available for any questions or concerns you may have, and if there's anything else we can assist you with.
We hope your day only gets better from here.
didn’t receive my hemp wraps
4 de mayo de 2023
Respuesta de DankStop
Hi Ryder,
Your hemp wraps are now delivered! Woo!
We're sorry to hear that your package was missing the hemp wraps. I see that you reached out to our support team and a replacement was sent out right away.
We hope you are enjoying your new DankStop goodies :)
Fast shipping & works great
24 de abril de 2023
I would have selected negative stars if…
I would have selected negative stars if it were possible, I ordered March 22 your sight said I'd have my product by the following week , but here it is 30 days later and I've sent emails left messages on the customer service line left my info on multiple occasions and never got any type of response. NOT A HAPPY CUSTOMER.
23 de marzo de 2023
Respuesta de DankStop
Hi there,
We're incredibly sorry for the delay in processing you have experienced. There was an error in the order that prevented it from showing up in our fulfillment system. Once we saw your review here we investigated the issue and had the package sent out the same day.
We appreciate your patience and understanding during this ordeal. It definitely is an outlier and we are sorry you had to go through that experience.
Unfortunately it seems your emails did not go through to us, so this went undetected for a while. I assure you the lack of response from our end was unintentional. Could you double check the email address you tried to reach out to us with?
Please don't hesitate to contact us at support@dankstop.com and our support team are ready to assist.
Best customer service……
14 de abril de 2023
Opinión espontánea
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