DFS Furniture - New Malden Opiniones 

4713
TrustScore: 5 sobre 5

4,9

Burlington Road, Shannon Corner Retail Park, KT3 4RP New Malden, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Chelsea was pretty amazing no pressure made us feel welcome and in charge the whole way. Explained everything in great detail made us a team and coffee and just made it an enjoyable experience from be... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Mo was fantastic. He was patient, ran through a number of options and helped us choose a sofa that would make the most of our limited space. We are delighted with our purchase and excited for delivery... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Such amazing customer service from Sara! She helped us look at a large number of sofas and was kind, patient and friendly at all times. We came back again 2 days later and she remembered us! Wasim the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Samir was extremely helpful and patient with us. We visited several times and were unsure about our decision, but he was always friendly and happy to help. Really appreciated his excellent customer se... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de artículos para el hogar
  4. Tienda de mobiliario para salones
  5. Tienda de sofás
  6. Tapicería

Escrito por la empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito por la empresa


Información de contacto

  • Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, Reino Unido

  • 0333 999 9769

4,9

Excelente

TrustScore: 5 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

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4,9

Todas las opiniones

(4713)

92.599 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent service given today by Mo

Excellent service given today by Mo. He sold me exactly what I wanted quickly & efficiently. Fantastic customer service

19 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello Sophia,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Staff were super attentive and…

Staff were super attentive and informative.

15 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you for your kind review.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great service from Waseem

Great service from Waseem, Very helpful and gave great suggestions.

9 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello Mubashra,

Thanks for sharing your lovely review!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Nina was very knowledgable about the…

Nina was very knowledgable about the item I was purchasing, and was very helpful with my purchase.
She explained the insurance you could purchase clearly, and was very helpful.

17 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Wasim was very thorough

Wasim was very thorough, knowledgable, patient and courteous while guiding us through the entire process. We are very happy with our purchase experience.

16 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Nina from the DFS New Malden was…

Nina from the DFS New Malden was extremely helpful, she was friendly and answered all of our questions very well. She was supportive and we appreciated her temperament as we selected the right sofa for us. Thank you Nina for your hospitality and customer service.

8 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Really helpful and friendly staff

Really helpful and friendly staff, very happy with our experience, would recommend!

15 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you for sharing your lovely feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great customer service

We received great customer service by the friendly staff in the New Malden store. Very attentive staff and a lovely manager, he asked us what we were looking for and gave us some great advice and we purchased on the same day the sofa’s. We would definitely go back there for our next sofa’s.

15 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Exellent service

Exellent service
Super Friendly staff
Good quality product
Fair price

15 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you for sharing your lovely feedback with us.

Kind regards
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

The assistant was very helpful and…

The assistant was very helpful and informative, gave all the info required, very friendly and polite.

15 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Good Afternoon,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

We were served by Mohamed who was…

We were served by Mohamed who was extremely helpful about the stock and the various intricacies of the sofas we were interested in, he wasn’t at all pushy and was very polite, he made us feel welcome and was content in the fact that we were not interested in the add on insurance that came with it but did make us realise that the cups for the sofa feet was a good idea and so we purchased them also.

15 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Mohamad met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Constructive advice given on purchase

Constructive advice given on purchase.
Easy ordering and quicker delivery time than expecting

14 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

We had excellent service from Waseem’s

We had excellent service from Waseem’s. He was very helpful and courteous throughout our purchase.

11 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello Bree,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Lloyd Rules

Lloyd. He’s an extremely good salesman and nice bloke. My son was allowed to roam around while we looked at stuff and I didn’t feel bad. He had a great time. And Lloyd took good care of us and never pushed us to do anything other than choose what felt right.

31 de julio de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Another Brilliant Experience

We bought our first set of furniture from DFS 15 years ago, and it is still in excellent condition. We simply felt it was time for a change.

Over the years, we have also heard from close family and friends about the excellent service DFS provides, and our recent purchase was another wonderful experience.

We found Mr Vasim to be extremely polite, professional, knowledgeable and very experienced, despite being so young. He made the whole experience pleasant and straightforward.

Thank you so much, Mr Vasim, for your excellent service. We truly appreciate your help and would happily recommend DFS to others.

1 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very helpful team

Very helpful team, professional and very good knowledge about the product.

10 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you for your positive feedback.

Kind regards
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very straightforward

Very straightforward, good experience

9 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you for your kind review.

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Chelsea was extremely knowledgeable and…

Chelsea was extremely knowledgeable and patient with a range of sofas to suit all budgets

9 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Good Morning,

Thanks for the fabulous review, we really appreciate you taking the time to share with others!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

The staff were very helpful in finding…

The staff (Samir P) was very helpful in finding and selecting a product that suited our needs and recommendations. We were very pleased with the service and are now looking forward to our delivery.

18 de julio de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Good Morning,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,

Jordan
DFS Customer Support

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