DFS Furniture - New Malden Opiniones 

4709
TrustScore: 5 sobre 5

4,9

Burlington Road, Shannon Corner Retail Park, KT3 4RP New Malden, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Mo was fantastic. He was patient, ran through a number of options and helped us choose a sofa that would make the most of our limited space. We are delighted with our purchase and excited for delivery... Ver más

Valorada con 5 estrellas sobre 5

Such amazing customer service from Sara! She helped us look at a large number of sofas and was kind, patient and friendly at all times. We came back again 2 days later and she remembered us! Wasim the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Really positive experience purchasing our new sofa from DFS in New Malden. From the moment we walked through the doors, the whole experience was relaxed and welcoming — no pushy salespeople or b... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Today I visited DFS store and was warmly greeted by all your staff members with a hello and a smile. I was helped by Samir. He made the experience very personal, helpful, knowledge and answered all my... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de artículos para el hogar
  4. Tienda de mobiliario para salones
  5. Tienda de sofás
  6. Tapicería

Escrito por la empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito por la empresa


Información de contacto

  • Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, Reino Unido

  • 0333 999 9769

4,9

Excelente

TrustScore: 5 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

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4,9

Todas las opiniones

(4709)

101.274 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I had a great experience at DFS…

I had a great experience at DFS Furniture and would especially like to thank the salesman who assisted me. He was friendly, professional, patient, and very knowledgeable about the products.

He took the time to understand what I was looking for, answered all my questions clearly, and gave helpful advice without making me feel pressured to buy. His excellent customer service made the whole experience easy and enjoyable.

I really appreciated his professionalism and attention to detail. He is a credit to DFS, and I would definitely recommend his service to anyone looking for furniture.

22 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

I have a good service today and your…

I have a good service today and your staff explain very well your staff very polite and helpful.and easy to replace order .

23 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great experience

Bought a sofa and chair from Chelsea, great customer service and look forward to the sofa arriving

23 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you for your great review.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Mohamed was very curtious customer…

Mohamed was very curtious customer service 10 good communication reassuring as I have heard negative feedback concerning DFS aftercare

22 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Today I visited DFS store and was…

Today I visited DFS store and was warmly greeted by all your staff members with a hello and a smile. I was helped by Samir. He made the experience very personal, helpful, knowledge and answered all my questions. He made the purchase easy by explaining and going through the process well. Thank you Samir

22 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Staff were attentive

Staff were attentive, without being overbearing. Knowledgeble & helpful. Lots of sofas to choose from as well.

22 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

We had Top service

We had Top service , with Samir , He was so helpful, & so lovely to talk to , His patience was 11out of 10 🥳, He made good suggestions, & left us to decide , such a pleasant person , & highly recommended him to help you

21 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Dealt with the store manager

Dealt with the store manager
Very friendly and not too pushy

22 de agosto de 2026
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Respuesta de DFS Furniture - New Malden

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great Service

Chilled atmosphere with no pressure. Great service from Samir. He was very knowledgeable and it was a stress free buying experience.

22 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review.

Kind regards
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Amazing service by staff

21 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

Valorada con 5 estrellas sobre 5

The guy who serve me explained…

The guy who serve me explained everything in detail didn’t rush me at all gave me time to explain what I wanted he spent lots of time with me untill I was happy to proceed with my purchase he was very friendly and made me feel comfortable

21 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

The staff was very patient and helpful…

The staff was very patient and helpful very nice person Sanir Talic he deserves 👏 he was very good i believe DFS will make more profit because of him
Thank Samir Talic

21 de agosto de 2026
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Respuesta de DFS Furniture - New Malden

Hello,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Fantastic Selection and Wonderful Customer Service at DFS New Malden!

That sounds like a great shopping experience! DFS in New Malden really does have a fantastic selection to choose from, and having helpful, friendly staff makes browsing for furniture so much easier and more enjoyable.

20 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Excellent service given today by Mo

Excellent service given today by Mo. He sold me exactly what I wanted quickly & efficiently. Fantastic customer service

19 de agosto de 2026
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Respuesta de DFS Furniture - New Malden

Hello Sophia,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Staff were super attentive and…

Staff were super attentive and informative.

15 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you for your kind review.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great service from Waseem

Great service from Waseem, Very helpful and gave great suggestions.

9 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello Mubashra,

Thanks for sharing your lovely review!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Nina was very knowledgable about the…

Nina was very knowledgable about the item I was purchasing, and was very helpful with my purchase.
She explained the insurance you could purchase clearly, and was very helpful.

17 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Wasim was very thorough

Wasim was very thorough, knowledgable, patient and courteous while guiding us through the entire process. We are very happy with our purchase experience.

16 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Nina from the DFS New Malden was…

Nina from the DFS New Malden was extremely helpful, she was friendly and answered all of our questions very well. She was supportive and we appreciated her temperament as we selected the right sofa for us. Thank you Nina for your hospitality and customer service.

8 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Really helpful and friendly staff

Really helpful and friendly staff, very happy with our experience, would recommend!

15 de agosto de 2026
Logotipo de DFS Furniture - New Malden

Respuesta de DFS Furniture - New Malden

Hello,

Thank you for sharing your lovely feedback with us.

Kind Regards,
Holly M
DFS Customer Support

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