Staff were very helpful on both my visits, and Steve, the manger, was particularly good. My questions were answered clearly, and I was put under no pressure to buy, but given time to try out my chosen... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Choose a sunday morning because thought it would be quiet . a few people looking around a sales person approached us and asked if we needed help. Told them our requirements and was taken to be sh... Ver más
La empresa ha respondido
John made the whole experience very easy. He explained all our options re a choice of sofa and went over all the finance details.Great customer service.
We have been looking for 2 small armchairs and a small sofa, dfs has a large stock and Agnieszka helped us to look through the options. Once we had decided on the items we were buying she explained th... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
3 Forbury Road, RG1 3JH, Reading, Reino Unido
- 0333 999 9774
4,9
Excelente
6 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The guy was very friendly and helpful!
31 de julio de 2026
Respuesta de DFS Furniture - Reading
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Great service and we managed to get…
Great service and we managed to get what we wanted
30 de julio de 2026
Respuesta de DFS Furniture - Reading
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Very helpful
Very helpful, friendly staff, not pushy but there’s when we needed to ask questions in order to make our final choice.
28 de julio de 2026
Respuesta de DFS Furniture - Reading
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - Reading
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Friendly and helpful service throughout
We received a warm and welcoming reception when walking through the door and were asked if there was something specific we were looking for. We were then shown which direction to follow and if we needed anything just let them know and then left us in peace to have a good look around before Steve approached us and asked if we needed any help or more information on anything. I had found what I was looking for and asked for more details and he duly obliged in a friendly and professional manner. We were offered drinks more than once while we waited for the paperwork to be sorted and made payment for my purchase. Steve was very nice and helpful throughout the process and was a pleasure to deal with and I got the items I wanted so it was a successful visit to the store.
27 de julio de 2026
Respuesta de DFS Furniture - Reading
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Excellent knowledge and very attentive…
Excellent knowledge and very attentive help with all elements of our initial enquiry and subsequent order.
27 de julio de 2026
Respuesta de DFS Furniture - Reading
Hello Andy,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Excellent Staff
Friendly, informative and patient staff. John who works at the DFS in Reading was brilliant with me and my wife.
27 de julio de 2026
Respuesta de DFS Furniture - Reading
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Servive and knowledge
Choose a sunday morning because thought it would be quiet .
a few people looking around a sales person approached us and asked if we needed help.
Told them our requirements and was taken to be shown a selection of sofas .
Very polite and good knowledge of sofas.very quick at getting delivery time and full price with extras .
Mr R Greetham
26 de julio de 2026
Respuesta de DFS Furniture - Reading
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - Reading
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great customer service, quick efficient and also not being pushy in selling you something you don’t want 😀
26 de julio de 2026
Respuesta de DFS Furniture - Reading
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very friendly staff
Very friendly staff, lots of options, reasonable prices. I was listened to, felt comfortable and found my ideal recliner.
25 de julio de 2026
Respuesta de DFS Furniture - Reading
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Staff were very friendly
Staff were very friendly. Able to answer all my questions. Knowledgeable about the products. Patience and explained any queries I had. Very good service
25 de julio de 2026
Respuesta de DFS Furniture - Reading
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great experience
Great experience, wide range of products, very helpful staff especially Aga, amazing lady highly professional capable of offering advice without pressuring the client 😁👍 thank you lovely Aga for your help today
25 de julio de 2026
Respuesta de DFS Furniture - Reading
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Aga.
Kind Regards,
Jordan
DFS Customer Support
The service I had todsy was excellent…
The service I had todsy was excellent very helpful and the lady helped me by showing my options that were available,and choices and helped me with any questions I had .
25 de julio de 2026
Respuesta de DFS Furniture - Reading
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Great staff
Everything was great staff were very knowledgeable and friendly, a very enjoyable experience
24 de julio de 2026
Respuesta de DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Reading
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Exceptional customer service
Great sofa selection and exceptional service. Aga was brilliant — knowledgeable, patient, and very polite during my first visit. Both Aga and Stephen took the time to answer every question and made ordering easy and enjoyable. A thoroughly positive experience, and I’ll definitely return.
23 de julio de 2026
Respuesta de DFS Furniture - Reading
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
John was helpful and very knowledgeable
John was very helpful about the different sofas, helped us with colour and textures. When we chose which one he showed us the features then told us about the care scheme. We then went through the credit over 4years.
23 de julio de 2026
Respuesta de DFS Furniture - Reading
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Good service from Reading DFS store
John was very helpful following our visit to the Reading store. We chose four items from the Layla range. We discussed delivery, finance, material and extended warranty and placed an order for delivery during October.
23 de julio de 2026
Respuesta de DFS Furniture - Reading
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
We popped into dfs reading to get our…
We popped into dfs reading to get our new sofa. We had an excellent experience, the sales man was great.
21 de julio de 2026
Respuesta de DFS Furniture - Reading
Hello Christian,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.