Dhlecommerce Opiniones 

Every time I see DHL eCommerce listed as the courier for something I’ve ordered, I immediately get worried. In my experience, they are one of the most unreliable couriers out there. At this point, even EVRI, formerly myHermes, seems more dependable.

DHL eCommerce will usually give you an initial estimated delivery date, only to send you a delay notification. Then, on the next delivery day, you’re given a delivery window of 9am to 8pm. Honestly, you might as well not provide a time window at all if it covers the entire day.

Their online tracking is barely any better. Occasionally it shows the driver’s route, but even when your delivery appears to be next, you can still end up waiting another 4 or 5 hours. So apparently you’re expected to take the entire day off and stay at home just in case.

Want to redirect it to a local shop or Post Office instead? Nope. Collection seems to be limited to depots that are miles away from anywhere convenient.

Customer service is possibly the worst part. Everything leads to automated systems and dead ends, with no obvious way to speak to an actual person. You just end up going around in circles receiving the same information you could already see on the tracking page.

I’ve had enough. Going forward, I’ll seriously reconsider purchasing from any retailer that uses DHL eCommerce as its courier.

Had a parcel that was supposed to be delivered last week still not here, said it was delayed was supposed to be here Monday and didnt come either! We are now on Wednesday parcel is still not here it says today is the only day it can now be delivered wouldnt give any other options last night after it didnt show up again! To be robbed of over £100 because people cant do a simple job of delivering parcels is disgusting! They have also been telling me in each email it cant be tracked, as the parcel is not getting scanned so just a scamming company that robs people then!

Do not use the company-the worst experience I ever had- they provided collection address which doesn’t exist and lost my parcel convincing me that it returned to the sender- stress, time, and money lost- no refund of the item-don’t use them

Absolutely discussing service . What was supposed to be next day delivery has turned into week delivery. With sender resending 2nd parcel. Funny thing still not delivered.This year I had 2x delivery's with these lot n all messed up... DO NOT USE you definitely will save ur nerves by not EVER USING THEM ...

Signature required, priority delivery (for which I was charged a fortune), was left just lying out on my doorstep without them even ringing the doorbell, and then had the gall to report that it had been successfully signed for by me! Should have been incredibly obvious that this was an important delivery and instead was simply left for anyone who may have wished to take it. Very lucky that I found it in time.

I was sold this service on a 96% success rate for next day parcels. The first set of parcels I sent out 50% were late - one took a week to arrive. When I complained I was told it wasn't a guaranteed service. In other words you can make any claim you like for your service but just shrug when the customer complains that the figures were clearly made up.

DHL employee theives, said they delivered my parcel, however no photo evidence, and no evidence on my ring doorbell, or house CCTV.
Obviously they have stolen it.
Sent DHL an email, they haven't responded to it after 2 days.
DO NOT USE THIS COMPANY.

I ordered two frames from The Range (Order #W4*******, Tracking: 31************). On 28/08/2026, DHL eCommerce delivered only ONE of the two frames.

It has now been over a week since that delivery attempt, and there has been absolutely zero communication, update, or explanation regarding the missing second item. I have had to waste my own time chasing both The Range and DHL for an answer.

Failing to deliver an order in full and leaving the customer completely in the dark is unacceptable. If my missing item cannot be delivered immediately, I expect a prompt refund for the undelivered item. Extremely disappointing experience.

Zero stars, shocking updates and literally don’t know how to deliver parcels

My parcel from Boots was picked up by DHL ecommerce at 12.05 Sunday 6th September 26 for next day delivery
Monday 7th September 26 at 08.46 AM I recieved a message my parcel was delayed seems very early to be sending message my parcel is delayed and they expect to deliver the next working day
Doesn't really surprise me though as they've merged with Evri another useless parcel delivery company run by cowboys

Worst delivery experience ever. Not worth a star. Couldn’t be bothered to find the delivery address despite only 14 houses with the same postcode. Avoid like the plague . DFD seem to have no problem finding the address nor do Amazon and others. When you try to call them they put you on hold for first 25 minutes then just now 55 minutes and the one time I did get through I struggled to understand the English that the person I was talking to said. I asked him to speak slowly and he got embarrassed and said never mind. I mind as I have been waiting three days for a basic parcel delivery .

0 Stars

I have never known a company to be so shut off to its customers. Whilst I appreciate it is clearly a busy company, there is absolutely no option to speak, live chat or email a customer service representative.

I ordered a parcel on 23rd August which was due for delivery on 25th.

1. On 24th August tracking info stated delivery will be on 25th August.
2. The updated to 'driver cannot deliver due to an access issue' - No attempt at delivery made and there is no access issue at my address.
3. On 26th August then updated to deliver on 27th.
4. On 27th August states delivery on 28th August.
5. On 28th August states now due for delivery on 2nd September.
6. At 6pm on 28th August then updates to state it was delivered on 27th August at 15.57 - which it was not.
7. 29th August a response from 14908954 customer services email states and issue was recorded against the parcel on 25th August at the depot and advised to keep checking the tracking updates 'in case this changes', despite it showing as delivered an accepted by me.
8. On 3rd September update states that the parcel is at the delivery location depot.
9. Later that morning its updated to 'Out for delivery'
10. Later that day it now states it will be delivered on 4th September.
11. 4th September it remains as showing out for delivery but now being delivered on 7th September and the delivery dates keeps on moving.....

Telephone lines go unanswered, which shut off with an automated response at 6pm, despite claiming to be open until 8pm. Emails just go unanswered or if a response is received, it simply tells you to keep checking the tracking updates, which are wildly inaccurate and cannot be trusted. The tracking updates are clearly automated, hence why my parcel has had multiple tracking updates which do not make sense.
It is clearly missed, damaged or has been stolen, but even a simple delay update would have been appreciated, but as with everyone else's experience, there is just no response.

This company needs to seriously invest in its customer service to at least attempt rebuild some trust with its customers or simple shut down, which at this stage may be the better option.

Genuinely the worst experience I’ve ever had with a courier. They should be shut down.

Bought a guitar effect from Thomann. DHL misrouted it. Only said "delayed" on laughable message. 2 emails to company both ignored. Generic follow up message said it would be delivered next day. It wasn't. Still waiting. I literally won't buy from any company again that uses DHL e-commerce. Just crap.

They delayed to deliver my order because I made a complaint about them regarding another order from another retailer. They already have the package but chose to delay it even though that was a next day delivery item. Their delivery service is a joke and their customer service is severely lacking.

I have had messages saying my order through Amazon is out for delivery on 1st 2nd 3rd & today - the 4th of September, and then tracking details disappear as if by magic ! Twice there have been dodgy pictures of a box still on the back of a van ? & message saying delivery attempted- absolutely 💯 % no DHL van has been anywhere near my house ! Completely impossible to speak to customer service- just an automated line which tells you your order is out for delivery 🤬🤬🤬 The WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED

The service provided by DHL eCommerce is absolutely terrible, to say the least.

The customer service experience is beyond frustrating. Calling results in endless waiting times, while the information provided is completely inconsistent. The website says the customer service lines close at 8 PM, yet the automated phone system says 6 PM. Which one are customers supposed to believe?

Important information needed to collect parcels is either hidden, unclear, or incredibly difficult to find. Emails go unanswered, the phone number is practically useless, and there isn’t even a live chat option available to help customers resolve issues.

What is particularly frustrating is that there seems to be no proper way for customers to actually communicate their concerns or get assistance. It genuinely feels as though DHL eCommerce has deliberately made itself difficult to contact.

If the intention is to make customers feel completely ignored and unable to reach anyone, then they are doing an excellent job. At this point, they may as well shut down their customer service lines altogether, because the current system gives the impression that they have already shut themselves off from their customers.

Extremely disappointing, frustrating, and, quite frankly, a very shady way to operate a customer service system

Terrible service, delayed delivery with no reason and no apology.

Ordered item on Monday, was picked up on Tuesday. Only update on the tracking then is that item is delayed. Still not arrived by Friday afternoon...

Shipment 31515091324936
They said (via email) that they’d deliver on 3rd (Sept).
Parcel arrived at their facility VERY early on 3rd. They said they’d let me know when out for delivery.
At around 12 noon on 3rd they changed the time of receipt to just after 11am and removed the earlier time of receipt (this makes it look as if they’d had no chance of delivery on 3rd).
At 14:00 they said parcel delayed – This MO has occurred virtually every time there is a DHL delivery.
On 4th, they said that parcel was now at their depot - 08:35 (once again, this makes it look as if they’d had no chance of delivery on 3rd).
They still said they’d let me know when out for delivery.
Parcel delivered on 4th.
No, they didn’t let me know when it was out for delivery.
When it was delivered, the cardboard parcel was held together with thick sellotape. I suspect due to rough handling. However, the item wasn't damaged so happy with that.
I know that they managed to deliver and only a day late but to show times and then remove or replace is a sign of a poor or misleading process.
My advice to them….. Be honest and check your system processes.