Dhlecommerce Opiniones 

Normal useless DHL eCommerce service. Perishable food was collected from the manufacturer on Tuesday afternoon for delivery on Thursday at the latest. They told the supplier on Thursday morning that it would be delivered that day. Friday at 3pm as I type this still no sign of my package - now the tracking app doesn’t even show where the driver is any longer, which it did this morning at 11.
Why do businesses use this appalling company? The supplier is now sending replacement food using APC (who always deliver on time).
DHL deserves no business whatsoever.

You'd think dropping off a parcel would be simple!
2 instances this week - one, parcel apparently delivered, but no parcel, no ringing of door actually no service!

Second - tried to deliver (again without doing the trying part - big Ring doorbell is quite hard to miss) and parcel taken to the local collection point - sadly, whilst it may have made it there, no pickup code, no calling card, no reference and therefore no ability to collect.

I'd like to say customer service were super helpful and sorted it, but I'd be lying - can't get through to them by phone, email response said the pickup location can sort, but that can't happen without the bits they forgot to provide - rinse, repeat, go round in circles.

I think we have found a service worse than Evri/Hermes!

Ridiculous! The service is absolute rubbish. They do not provide you with PINs and they can't deliver your package. The driver arrived and leaves with a package but can not give it to you.

Lesson learned, i will cancel orders if delivery is with DHL

This has to be the worst courier service ever. I have now waited in for 2 day, all day not just in the ETA window they give. Yesterday no attempt. Today they now say the driver could not access my property. This is simply not true. I have a camera on the outside of my house and no attempt has been made. When you try to talk to DHL its a totally automated service. So can't talk to anybody.
In case Anybody at DHL reads this the tracking number is 31547760556664.
Is short the driver has lied and I have no way to get my parcel.

Missing Delivery….late. Got an email telling me it would be the next day because of a delay. Didn’t turn up. Rang them was given three different numbers all automatic service. Would not recommend them to use

My boxes that were supposed to be collected yesterday have just been picked up. However, the box that was supposed to be collected on Tuesday was refused by the driver and he would not take it.

On top of that, when I complained because I have been waiting for three days for this collection, the driver started shouting at me and speaking to me very disrespectfully.

I am paying for a collection service that has not been provided, and now I also have to put up with a driver shouting at me in my own home simply because I complained about the service.

This is completely unacceptable. I expect this matter to be dealt with urgently and I want a proper explanation as to why my collection was not carried out and why I was treated in this way by your driver.

I am extremely disappointed with DHL after what happened with my delivery today.

I was expecting a parcel and was actively following the live tracking so I could make the delivery as easy as possible for the driver. I was delivery number 31 on the route. When the driver was at delivery number 29, I went outside and waited directly in front of my building.

The DHL driver drove past me, presumably to complete the previous two deliveries. When the tracking reached my delivery, the van stopped at the side of my building and remained there for approximately 10 minutes.

The driver then drove straight past me again without stopping, without approaching the entrance and without making any attempt to deliver my parcel.

I have this entire incident recorded on video.

I contacted DHL customer service and explained exactly what had happened.

Later, according to the tracking, another “delivery attempt” was recorded at 13:13. Once again, I was at home the entire time. Nobody rang my buzzer, nobody came to my door, nobody contacted me and no missed-delivery card was left.

The only thing uploaded to the tracking was a photograph taken from the street showing the front of my building. In my opinion, taking a photo of a building from the street and then marking a parcel as “delivery attempted” is not a genuine delivery attempt.

What makes the situation even more ridiculous is that DHL customer service emailed me at approximately 13:53, only around 40 minutes after this supposed delivery attempt, telling me that the parcel was at the local warehouse in Hemel Hempstead, awaiting courier collection.

So which information is correct?

Was the parcel genuinely at my address at 13:13, or was it at the Hemel Hempstead warehouse awaiting collection? Both versions cannot reasonably describe the parcel’s status at the same time.

This is also not the first time I have experienced a driver apparently skipping a delivery without properly attempting it. The difference this time is that I have video evidence.

Customers arrange their day around deliveries and can spend hours waiting at home. It is incredibly frustrating to do everything possible to make the delivery easy, only for the driver to pass the address, take a photograph and leave.

For a company as large as DHL, this level of service is unacceptable.

I have asked DHL to formally investigate the driver’s actions, check the GPS/location data for the alleged delivery attempts, provide me with a complaint reference number and arrange a genuine delivery as soon as possible.

At the moment, based on my experience today, I can only give 1 star.

Ordered a parcel and paid £5 for delivery for a specific day. It's now been a week since that day has passed as they logged it "unable to access house", which is utter nonsense as we dont even have a front gate. Since then, it's been a continuous delay, and I attempted to call and was instead met with an automated message, attempted several times more to get through to a person and found that it wasn't possible. Emailed instead, and while the response was quick, it was entirely unhelpful. Essentially, they repeated what I had already said, and that they hope it gets here today. They need to put real people on the customer service lines as this is the absolute worst delivery service I have ever dealt with.

The worst service ever!!!! No chance to speak to them over the phone , missed two items from them in two days . Horrible! Receiving messages that it’s delayed then we can’t find your location etc !!!! No emails response, no phone communication! The worst service and company ever .

A complete lack of professionalism! You would be better off closing down your business and stopping the practice of subjecting customers to stress and frustration. You have failed to deliver the shipment for a week and a half, despite the 24-hour delivery window you promise. The first shipment—an exercise bike—mysteriously went missing. The seller sent a replacement unit, but it has gotten stuck in your warehouse—and it’s hardly a tiny item like a pin. You are a terrible company; I absolutely do not recommend using your services to anyone who wants to avoid trouble.

DHL ecommerce croydon depot never deliver parcels on the 1st attempt, unfortunately I require medical supplies every month and my supplier switched to these cowboys 3 months ago and ever since I have problems ever month,
There is always a diffrent excuse from saying address can't be located to delivery attempted and calling left when no one has been and they haven't left a card.
This really is the worst company to deliver I used to think Evri was but this lot are 100x worse than every Evri!

For the 3rd time in 5 days

Yes you read that right for the 3rd time in 5 days DHL and its merged company EVRi have messed up deliveries. I've already posted about the first one meant to come on Saturday but came Tuesday instead. The 2nd part of that order delivered by DHL's new partner EVRi was also messed up and when did arrive it was left outside of the block of flats and had to rush to get it before the local youths took it. Now today a parcel containing medicines which should have been here on Tuesday 1st is goodness knows where. The tracker page says at the bottom of the page they received it on the 31st but at the top of the page it says they have not received it from the sender.

From now on will be asking online stores who does their deliveries and if they say DHL or EVRi will go elsewhere

Shocking!! To say the least!! Booked in for a delivery Tuesday 1st September .. did not turn up after I waited in all day. Re booked for the next day Wednesday 2 nd September…again..no show!! Even sent messages to say what times they would approximately arrive!! On hold more than an hour to the customer service centre and guess what.. no answer!! The company I’ve ordered my item from said it’s still at their warehouse , so they lied about the timing schedule!! Why do people use these to send items out.. I’ll never know!! In future I will be avoiding anyone who delivers with this incompetent company..

Why have a phone number if the phone lines aren't manned by a human - I can track my parcel online, but I want to talk to someone about why my parcel has randomly been sent back to the depot after spending a full day at home waiting for it to arrive.

Abysmal company.

the worst experience of my 70 years. 3 days i stayed in, 3; days they didnt deliver showing a fictional address in their website nothing to do with my address. i offered 3 words direction to their customer service, no response. i offered my mobile number so i could guide the driver he never called for this. i think now is ttje yhird time so they send my parcel back to cash converters who tell me they will get no refund. its scandalous, they never tried at all to deliver it in my opinion. because one day it said it was scanned out at middleton the next day bolton the third and last attempt middleton ehich is not close to bolton. avoid these

Joke of a company first they give you wrong times and then the drivers drive to your street dont even get out the car and then say they couldnt deliver it even tho u can see them

Wish there was a zero star rating. Driver delivered my really important ‘sign for’ package to the completely wrong address (Drive instead of Crescent), leaving it sticking out of their letterbox. Then the delivered email said delivered to and signed for by me. Why are your drivers so utterly incompetent and frankly - liars?! Idiot. The photo of the front door in question gave me no clues so I had to go hunting around to finally be united with said package. I will inform the company I ordered with that these couriers are plop. 💩

I ordered an item on 25 August 2026 (shipment 60120256819460). Here is the farcical tracking history:
25 Aug – Collected
26 Aug – “Delayed… expect next working day”
27 Aug – Due 01 September
28 Aug – “We’re sorry but we haven’t been able to locate the delivery address from the information provided by the sender”
01 Sep 08:48 – “Out for delivery”
01 Sep – Again “unable to locate the delivery address”
01 Sep 15:26 – Now due Thursday 03 September
02 Sep – Sitting at the delivery depot againThe address is completely correct.

Clear directions were provided multiple times:
Go up the hill, turning left at the local pub (if the pub is on your right).
Continue up the hill, over the cattle grid, 0.25 miles down the valley.
You pass: First cottage – not that one
Second building – not that one
The third cottage – that is the one

Their drivers simply refuse to go up the hill. This is not a remote mountain requiring a helicopter, a herd of wildebeest, a sherpa guide, a team of huskies, oxygen tanks, or a personal invitation from the King. It is not the North Pole, the summit of Everest, or a secret underground bunker protected by laser sharks. It is a straightforward rural address with a perfectly normal hill that any competent courier with a working vehicle and basic map-reading skills should manage in under two minutes. Instead they keep marking it “unable to locate” or doing fake “out for delivery” runs that achieve nothing.

I have had to take multiple days off work waiting for this parcel. Completely unacceptable. Customer service replies with the usual holding messages, misspell “cattle grid” as “cat bridge”, and keep pushing the date further back. Seeing their 1-star rating from thousands of reviews on Trustpilot made my heart sink — and after this experience I fully understand why. Utter incompetence from start to finish. Avoid at all costs.

Er zou een retourpakket opgehaald worden tussen 11 en 3 uur. Om 3 uur ben ik gaan bellen. Een slecht verstaanbare dame bleef maar zeggen dat ze een akkoordcode nodig had zonder uit te leggen wat dat is of waar ik het kon vinden. En als maar verwijzen naar de webshop. Maar de mail over het tijdslot was toch echt van dhl wat ze weigerde te geloven. Ook kun je in de app retourzendingen met tijdslot niet vinden. Koerier kwam 0m 18.30 uur. Toen zat ik al ruim 7 uur thuis te wachten.

Appalling service . If I could give a minus mark I would .
No communication from the company . 1 week late with delivery.
Can't even get through on an automated line .
Dire service