Dhlecommerce Opiniones 

Er zou een retourpakket opgehaald worden tussen 11 en 3 uur. Om 3 uur ben ik gaan bellen. Een slecht verstaanbare dame bleef maar zeggen dat ze een akkoordcode nodig had zonder uit te leggen wat dat is of waar ik het kon vinden. En als maar verwijzen naar de webshop. Maar de mail over het tijdslot was toch echt van dhl wat ze weigerde te geloven. Ook kun je in de app retourzendingen met tijdslot niet vinden. Koerier kwam 0m 18.30 uur. Toen zat ik al ruim 7 uur thuis te wachten.

Appalling service . If I could give a minus mark I would .
No communication from the company . 1 week late with delivery.
Can't even get through on an automated line .
Dire service

This is now the 4 th day I have been waiting for my parcel to be collected.
Every day, I have called Customer Support and entered my shipment number. Every single time, the automated system tells me that the parcel will be collected today. Yet nobody has turned up.
It is incredibly frustrating to have to stay at home for three days, hoping that the courier will eventually arrive, only to be left waiting with no clear information whatsoever about when the collection might actually happen.
What makes it even worse is the complete lack of communication. I am still waiting for some kind of update or indication from DHL about what I am supposed to do next.

This experience has been extremely disappointing and frustrating. 4 days of waiting for a collection that was supposedly happening "today" every day is simply not acceptable.

This is the most Awful delivery service…
This is the most Awful delivery service I have ever experienced. This is not the first time and I don’t know why companies in UK use their services because certainly it will affect their business as well. I ordered my parcels from flannel and DHL sent me a message they were going to be delivered today. Knowing bad they are, I stayed home all day, only to be told, the derived can’t find my address. It is the first time this has happened. They are always using the same silly excuse. If you can’t a delivery due to unforeseen circumstances, just be honest about it and make an arrangement but to come up such silly excuse every time till you are ready to deliver them is really upsetting. The most annoying part is, their customer number is a waste of time. I kept holding on for over an hour and no answer. Their WhatsApp customer service is a disaster. If I know the company I made purchases from was going to use DHL I wouldn’t have patronised in their business in the first place. I have spent over £200 and I don’t even know who to call and how to trace or get my parcel. So annoying.

DHL ecommerce courier does not deliver parcel to the final destination, I live in a block of flats, on the second door, and the parcel is constantly being left outside of the building or in the common area on the ground floor. The driver doesn’t bother to ring not to even mention attempting to deliver the parcel to my flat door, but being honest seeing the rating for this company just now maybe I should not be surprised. Horrific company!!!

The delivery driver didn't even took an attempt to deliver my parcel . Instead sent me a picture and email, what sort of people do they employ? When I called to complaint it either dropped the call or put me to the DHL express . I'll never use their shittiest service.

This company do not pay the monet they owe and string you along till you get fed ip nearly two months and no refund or agreed compensation payment recived do not deal with them they loose the package then dont pay the compensation

They never picked up the package and they never gave a refund, despite my calling them. Pathetic.

UPDATE: DHL FINALLY DELIVERED ONE OF THE BOXES YESTERDAY AS PREDICTED THE PLANTS WERE DEAD. TODAY THEY HAVE TOLD ME THEY HAVE DELIVERED THE OTHER BOX.....NOT TO MY DOOR THEY HAVENT. THE PHOTO OF PROOF OF DELIVERY SHOWS A VERY BLURED PHOTO OF THE BOX, CAN NOT MAKE OUT THE ADDRESS AND THERE IS NO PHOTO OF THE DOOR WAY. JUST A BOX! TOTAL IMCOMPETANCE! My order of LIVE plants was taken back to their depot on Tuesday and there it has sat ever since. No reply from the phone, ny response to emails. Gardening Express will not refund me my money because the parcel has been sent.
Im going round in circles. Why are these companies allowed to get away with this! Why is there no laws to protect consumers. All companies should be made to have a proper customer support where REAL humans answer the phones and will deal with issues. So frustrating.
I have learnt my lesson and from now on, if I know a company uses DHL I won't bother ordering from them. They pretty much mess up every delivery they have made to me!

Parcel was supposed to arrive on Wednesday, we're now Saturday. there is no possibility of speaking to a human on the DHL e-commerce hotline as it's completely automated, and no-one bothers to respond to you via email. I contacted the seller yesterday who did manage to get a reply and was promised that my parcel will arrive without a glitch on Monday, well this coming Monday is a Bank Holiday in the UK when DHL do not deliver! Complete and utter liars! Don't ever use DHL if you are sending a package and avoid any sellers using them to deliver!

Shocking company and ethics
Had a claimed delivery in July for my son that was absolute nonsense, allegedly signed by him, he was 200 miles away! Spent ages getting it sorted only to have it then delivered to a wrong address.
Another month, new delivery, parcel expected from Oppo via DHL e-commerce, apparently delivered and accepted by myself - now I am on the same time wasting merrygo round to find out where it is

It's really hard to contact customer service,
Drop several emails and haven't heard back from anyone. And is impossible to contact on phone ended up to waiting line and just wait forever.

To do our self online change delivery instructions they asked for willpay number which isn't existed and references number isn't working either. From something simple turn into something big and frustrating
This is really disappointed ☹️

-10 stars. Worst people to deal with. Ordered Amazon prime next day delivery, 6 days later and no one to talk to. Endless phone options that tell you nothing. No humans to help you. Don’t work weekends so prime Saturday Sunday delivery isn’t available. Total joke of a “service”.

Item arrived 7 days late and when it did eventually turn up it was damaged

Never using them again

Driver abandoned my parcel in the middle of the street after he couldn’t be bothered to find my actual address not even giving it to a neighbour. Sheer luck that one of my neighbours saw it lying in the street and took it in! Anyone could have stolen it. Terrible company.

Had to return a product for replacement - company concerned contracted DHLeCommerce to do the pickup and replacement return.
DHL were three hours late making the pickup. For the return, they said they would deliver "between 12:27 and 13:27", so we waited in. At 16:21 they emailed to say they couldn't deliver because they "couldn't get access to the address". This is complete nonsense. There is no restriction in access to our house.

Driver had wrong postcode (wrong town). He said he would return it to depot for redirecting, but dumped it in a random doorway in wrong town instead. I got a photo of my parcel to add insult to injury, and I'll never see it again. ZERO STARS.

Wish I could score a ZERO. I thought other couriers were bad, but this experience is shocking! Have waited in 3 days, as tracking has said each day it would be delivered, and nothing! No way of rearranging, despite website saying you can. No way of speaking to anyone, go through calling and menu just repeats itself over and over until it cuts off! Eventually when delivered, the driver was in a breakdown vehicle for an MOT testing company..... What on earth?!?!?

If I could give zero stars I would. Absolutely useless company. I’ve been waiting since the 20th August for a collection. I’ve received emails with a time slot for collection, but no show. The the following day the same thing and again and again. No human to talk to in customer service and the email replies are AI generic rubbish. I’m going to boycott any company that use this courier service.

customer services in Africa and absolutely useless.
DHL are now constantly stealing packages, i send multiple packages a day for the last 3 years with DHL UK.
This last 3 months has been awful, constantly stealing package contents after 'package damage' this on purpose by DHL delviery depot staff. And also non existent account management from Thomas Coyle.