Dhlecommerce Opiniones 

If I could give zero stars I would. Absolutely useless company. I’ve been waiting since the 20th August for a collection. I’ve received emails with a time slot for collection, but no show. The the following day the same thing and again and again. No human to talk to in customer service and the email replies are AI generic rubbish. I’m going to boycott any company that use this courier service.

customer services in Africa and absolutely useless.
DHL are now constantly stealing packages, i send multiple packages a day for the last 3 years with DHL UK.
This last 3 months has been awful, constantly stealing package contents after 'package damage' this on purpose by DHL delviery depot staff. And also non existent account management from Thomas Coyle.

DHL's tracking for a parcel I had ordered arrived at its distribution depot at 00 18 on the 12th August. It is now 15 days later and the message remains the same. I have contacted them by email and phone to find out what has happened to it, and the sender has also chased it up. To no effect. Their delivery service and customer services are abysmal, worth zero stars.

no way to contact anyone , that actually can help you, customer service replies are generic and dont actually answer your issue, parcels get delayed for next day and then just dont update for days, awful service, parcel still stuck with them now.

Absolutely shocking. I have been waiting for the undelivered part of my parcel for over a month. When I contacted them to resolve the issue, I found their responses unapologetic, unhelpful, and dismissive. They offered no help to locate the missing half of my parcel. However, they took great pride in reminding me that they had delivered one half of it on time (like that was a great achievement!). The sender ended up replacing the missing half of the item, only for DHL to lose track and fail to deliver that one too. I've had enough of this nonsense, so I will go back to the sender to request a refund and take my business somewhere else.

If I could give 0 no star; 3 days of lies, waiting, finding someone to wait for a salon equipment that will never arrive. Customer service non existent, delivery notifications sent out after 1 pm. Some of us need to work. I wish I had asked who the courier was; if I had known I would have forfeited the purchase.

I ordered an item through a company that used DHL e-commerce. I was told it would be delivered in a specific time window on a specific day. I waited at home. After it was supposed to be delivered I received un update telling me that it could not be delivered because of road closure denying access to our house. There was no road closure, and the location given on the update map by the driver showing his claimed attempt was nowhere near our home but within an area where I know there were no road closures between that place and ours. Royal mail could find us. Visitors could find us, but DHL/Evri failed. I only realised DHL e-commerce were actually Evri when I tried to contact them. Customer service, quality of delivery is a disaster, just as Evri and its previous incarnation Hermes were disasters. I have never had a problem free delivery from them. I never use them, but unfortunately some companies I deal with do. How can a delivery company fail so often at its most basic function? I cannot warn businesses strongly enough to avoid this utter failure of a company.

I ordered 100L of distilled water in 25L containers, and the supplier used DHL for delivery. DHL delivered the consignment to the wrong address yet again. I spent over an hour trying to locate it, and once I finally found it, it was impossible to move due to the weight and distance involved.

For a company that claims to specialise in courier services, repeatedly delivering to the wrong address is completely unacceptable. This is not a one‑off mistake — DHL has made similar errors multiple times, and the service continues to fall far below any reasonable standard. If DHL cannot deliver to the correct postcode, they should not be entrusted with parcels at all.

This was a failed delivery, a waste of my time, and a clear demonstration of DHL’s ongoing inability to perform the most basic part of their job. I rate DHL 0/10 for consistently substandard service.

Awful.

I praised DHL 2 weeks ago. But today I was given a slot of 10:56-11:56. I was tracking the map and I was at home from 10:15 (missing work). At 10:29, I got a notification saying the driver wasn’t able to gain access to the property. I was at home, stood at my window, and I did not see a DHL van. Turns out, the driver had said he couldn’t park - because he was on the wrong street. It’s very easy to park right out my house but he was on the wrong street. I’ve emailed and had no response. I’ve called but it’s an automated machine and it’s impossible to speak to a human.

I just want my parcel!

DHL Ecommerce lost our parcel for our customer. Within one week I completed their information to "locate" the parcel and they would come back with information. I waited for nearly two weeks and pursued them again. They said they cannot find it so make a claim. I made a claim and they refuse to pay it as they said "I waited too long" to make the claim. Poor customer service follow ups and constantly being sent to different departments. Communication poor and £90 out of pocket.

Shipment number 31420434536406.

As usual I had scheduled delivery for a day when I knew I would be in to receive it. I used tracking to check it's progress and as soon as it said I was the next stop I opened the front door and stood there to await it. A minute or two later a white van drove up so I gave a wave. I then heard shuffling of boxes for a couple of minutes after which the driver got in and the drove off.
Assuming there must have been a problem, I checked tracking again to see that it was claiming to have been delivered and was dumped outside someone's door, not mine as I had been standing in the open doorway all the time the van was parked and in any case the colour was wrong.
Some time later my neighbour said that he had returned home and found it on his doorstep. His door is clearly marked with a different number to the one on the labels.
Was the driver stupid, incompetent, careless or worse. Perhaps the driver was too busy talking to their passenger to concentrate on the job. This was a very bad example of how a courier should operate especially as the delivery was sent by a major DHL contract customer..

DHL offered no assistance whatsoever and are happy to dump parcels anywhere claiming they have fulfilled their contract.

This is truly a dreadful carrier and I am giving it one sta only because there isn't an option to give negative stars. At lunchtime on Tuesday 18th August I ordered a phone from an O2 shop. This was supposed to be delivered to my home on Wednesday 19th August. On the Wednesday I checked this carrier's Track and Trace. It informed me that at 09.34 the item was in the van, in other words ready to go out for delivery. The item didn't arrive. The automated response on the customer service number said the driver was delayed. However, as this was already after 8pm: the time up to which deliveries were made, I new for certain the item wouldn't arrive that day. To cut a long story short the item waa delayed for one reason or another until the 24th August even though the item was showing as arriving at the depot repeatedly. I also spoke to Customer Service advisors: the main problem there being the time waiting to get through. I would definitely recommend that this carrier NOT be used for sending out goods of any description.

Ordered to have a parcel collected with their next day delivery and 1 hour window time slot, one hour time slot for pick up that day came and went …..nothing …. The following day another 1 hour collection slot …. Came and went . I phoned them and they said driver was running late but would be with me. The customer service rep said she would message me with updates!!! Nothing (1 hour wait on phone to get through for this waste of advice) it’s now passed their time to deliver for second day and been on phone again for 1 hr 43mins and no one has answered and another day of my parcel not being picked up.
I am appalled by this shoddy service.
Will never use this company again.
Cost me two days off work 3 hours on the phone and my parcel is still looking at me waiting to be picked up!!!!!

Waited in 6 hours they was supposed pick my important parcel up between 12.30 and 1.30 for next day delivery never did I paid £15 FOR NOTHING hopeless DHL. Never again 😡🤬🤬🤬

Took day off work to receive a very important parcel and paid for guaranteed next day delivery. At 09:24 DHL updated the tracking app to state 'unsuccessful delivery at doorstep' - effectivley saying they tried to deliver but we didn't asnwer the door. We knew this was not true, and on further investigation it was found that they had scanned a missroute so sent to a completely wrong depot. I now see this is commonplace and I am so disappointed the retailer (Tredz) even uses them given how poor DHL are.

Delivery driver in my area repeatedly leaves my package outside of my property in full view of any passer-by who could help themselves to it - even when I am actually at home.

This makes an absolute farce of leave in save in place if you’re not in - I am in and he can’t even leave it in a safe place or knock on my door. He could lower it on the other side of the gate, as an absolute minimum, or here’s an idea, leave it on my doorstep. I have a regular 4-weekly delivery, but I need to find a new supplier that does not use DHL as it’s too much of a risk.

Parcel was supposed to be delivered Friday. An hour past the supposed delivery window I get a notification saying the driver can’t find my address. I live on a main road, there’s nothing ambiguous about my address. Driver clearly wanted to clock off early.

Finally delivered my parcel on Monday, contents COMPLETELY SMASHED. Thanks DHL, even Evri could have done better!

If I could give them zero star I would. DHLcommerce.co.uk has to be one of worst company to operate in the UK today. For goodness sake, avoid them like the plague and use other companies. They lost my parcel and wouldn’t take any accountability or refund me the postage fee. Avoid avoid avoid……

Another delivery fail; shown as signed for despite me being out of the County! Apparently this is standard practice. Had the delivery been on time as per the confirmation email I would have been in. Real shame for the company who were sending the clothing item to me. Why they can’t use DPD or Royal Mail is beyond me

I have been waiting for DHL to deliver my parcel for a week. Each day I have been given a time slot, the driver has either arrived much later than advised or not at all. On the days the driver did attend (if that is indeed true) they did not follow my instructions to leave my parcel by my front door. I say 'if true' as I suspect DHL has been put off delivering to my home by the adjacent road works and temporary traffic lights which have held up traffic considerably. I have been in touch with customer service but they hide behind email and any attempt to speak to a real person is cut off.