Faz in the showroom was excellent, knowledgeable and helpful, and I was happy to proceed with purchasing a fireplace and electric fire based on his advice and rough estimate for installation. The... Ver más
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Consulta las opiniones de los clientes
I looked online and then visited the Bromsgrove showroom for wood/multi stoves, I was intially disapointed by the numbers of stoves in the showroom to look at but they did have one that i wanted to lo... Ver más
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Stove inadequately packaged and arrived with shattered glass door and broken fire brick. They indicated this wasn’t unusual! No notification of delivery on day and only full day timing provided for d... Ver más
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All you could ask for, pricing good, everything in stock leading to next day delivery and all arrived without fault.
La empresa ha respondido
Información sobre la empresa
- Tienda de estufas a leña
- también en la categoría
- Proveedor de equipos de calefacción
- Proveedor de leña
- Tienda de hogar a leños
- Tienda de muebles
- Tienda de parrillas
Sobre Direct Stoves
Escrito por la empresa
At Direct Stoves, we’ve been helping customers create warm, inviting spaces for over 20 years. With decades of experience in the industry, we’ve built a strong reputation for providing high-quality products backed by a professional and dependable service from start to finish.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
Información de contacto
Wellington Road South 137, SK2, Stockport, Reino Unido
- www.directstoves.com
Over 20 Years Trading
4,3
Excelente
391 opiniones
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I’ve had to speak to them on the phone…
I’ve had to speak to them on the phone and over email a few times and they’ve been absolutely fantastic to deal with. Genuinely nice and helpful people. Would 100% recommend.
11 de junio de 2026
Opinión espontánea
Respuesta de Direct Stoves
Hi David,
Thank you for your kind review,
It's great to hear that your experience with Direct Stoves has been so positive and we're glad that you'd recommend us,
If we can offer any other assistance then please don't hesitate to get back in touch,
Kind regards,
Direct Stoves & Fireplaces
Respuesta de Direct Stoves
Hi Stephen,
Thanks for your review,
We're glad that the stove arrived as securely as we'd expect. As you'll be aware, we offer a convenient free delivery service with many stoves available on a 48-hour lead time.
If we can offer any other advice or assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Respuesta de Direct Stoves
Hi Zoe,
Thank you for your order and for your kind review.
It's great to hear that you've been impressed with the BBQ,
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
Absolutely superb customer service
Absolutely superb customer service - Victoria was fantastic and incredibly helpful. Very highly recommended.
19 de mayo de 2026
Respuesta de Direct Stoves
Hi David,
Thank you so much for your kind review,
We'll be sure to thank Victoria and the team for their great customer service,
Your recommendation would mean a lot to us. Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Good products fair price and fast…
Good products fair price and fast delivery with DPD very smooth transaction will use again in the future
3 de junio de 2026
Respuesta de Direct Stoves
Hi Steve,
Thanks for your review.
It's great to hear that everything went smoothly with the order and delivery,
Please let us know if we can assist with any future orders,
Kind regards,
Direct Stoves & Fireplaces
Very pleased with Direct Stoves.
Very pleased with Direct Stoves.
We ordered an Arada Hamlet Solution 5 inset stove at a very good price which was delivered remarkably quickly,
The stove arrived on a pallet two days later at my husband's place of work. The delivery was free as we didn't need 2 men to help unload it.
My only issue was that the initial email confirming delivery address and location had a delivery tracking code that didn't work.
I'd still recommend the company highly.
20 de mayo de 2026
Respuesta de Direct Stoves
Hi,
Thanks for your kind review,
We're pleased to hear that the delivery was as quick as we'd expect and can only apologise for any confusion regarding the tracking information.
As you mention, the standard 48-hour service is free to mainland UK addresses and we do offer two-man delivery as a premium service where required.
If we can offer any further advice or assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Respuesta de Direct Stoves
Hi Paul,
Thanks for your review. It's good to hear that the delivery was quick,
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
product good quality
product good quality
mix up on delivered size but customer service ace
soon sorted redelivery
15 de mayo de 2026
Respuesta de Direct Stoves
Hi Ian,
Thanks for your review,
We're sorry for any confusion regarding the initial delivery. This said, we're glad that the customer service team could resolve this ASAP and that you're happy with the quality of the goods received,
If we can offer any further assistance then please feel free to get in touch,
Kind regards,
Direct Stoves & Fireplaces
Stove was delivered early
Stove was delivered early, guy that delivered the stove was bran new and very helpful, only downside to the delivery was that it was kerb side service, delivery guy helped my husband to get stove through the close, we had to get it inside the house ourselves, this was fine, but for someone there own it is no good. Stove vert heavy to lift.
2 de junio de 2026
Respuesta de Direct Stoves
Hi Catherine,
Thanks for your review,
We're glad to hear that the driver was as helpful as he could be and sorry for any inconvenience regarding the delivery service.
As per the delivery information on our website, "standard delivery is to the kerbside only. Drivers cannot bring items inside your home under standard delivery." This is also reiterated in the dispatch email that is sent to customers prior to the day of delivery. Ultimately, this is because drivers on a one-man delivery service are not usually insured to enter the property, coupled with (as you rightly mention) the weight of certain goods.
In instances where access may be a problem, we encourage customers to speak to our team via 0161 376 4191 ahead of purchase, so that we can advise accordingly.
If there is anything else that we can do to assist then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Respuesta de Direct Stoves
Hi Audrey,
Thanks for your review,
We're sorry for any inconvenience but it's good to hear that Claire was so helpful in resolving the issue,
Please don't hesitate to let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Respuesta de Direct Stoves
Hi Jason,
Thanks for your review.
It's good to hear that you were impressed with our customer service and speed of delivery,
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Respuesta de Direct Stoves
Hi,
Thanks for your review,
It's good to hear that the delivery was quick and that you've been enjoying your new fire,
If we can assist further then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Helpful pleasant and polite.
12 de mayo de 2026
Respuesta de Direct Stoves
Hi David,
Thanks for your review,
It's great to receive such positive feedback regarding the service received,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
poor
Initially, I was advised that a specialist would contact me to discuss my requirements and provide expert product advice. Unfortunately, I found that I had greater product knowledge than the "specialist" I spoke with, whose guidance appeared to consist solely of reading information directly from the website.
When I eventually placed my order, I later discovered that the "specialist" had ordered the incorrect SloRoller accessory for the Classic series rather than the Big Joe series grill I had purchased. I requested that this item be cancelled and replaced with the rotisserie attachment instead.
I was then informed that the rotisserie would arrive with the grill; however, this did not happen. To make matters worse, the grill itself — a purchase worth approximately £2,000 — was left unattended in the road by the courier without any phone call being made to me, despite my clearly stating in the delivery instructions that I was working from my home office and required a call as I may not hear the door.
When I raised this issue, I felt as though my concerns were dismissed and that I was effectively being accused of being dishonest regarding the lack of contact from the courier. I find it completely unacceptable that such an expensive item was not even placed on my garden path, but instead left discarded in the road.
Following this, I was promised that the rotisserie would arrive no later than Tuesday. When it failed to arrive, I contacted them again on Wednesday and was then guaranteed delivery on Thursday. That didn't happen either. The item arrived a week late with no offer of compensation, but instead a barrage of frankly poor excuses and pushing the blame to various members of staff and couriers.
I would thoroughly recommend avoiding this company.
6 de mayo de 2026
Respuesta de Direct Stoves
Hi Greg,
Thank you for your feedback.
We are sorry for any inconvenience or frustration relating to this order.
We can see from notes on the order that you spoke to a trainee member of staff on calling to make a purchase. The issue with the incorrect SloRoller accessory was caught prior to dispatch of the goods and our sales team made arrangements to correct this while apologising for this instance of human error.
Regarding the delivery, and as per our website information and the dispatch email sent priory to the delivery date:
"The haulage company delivering your goods operate a one-man delivery with a Tail Lift vehicle and Pallet truck. This is a kerb-side delivery as the driver is not insured to enter the premises but can wheel the delivery wherever he can access with the Pallet truck. Unfortunately, we cannot be held responsible for any delays that the pallet courier experience. In the rare event any of your items arrive damaged or missing, please notify our customer service department within 48 hours of receiving the delivery",
The third-party courier will have been provided with your contact information and we can only apologise for any inconvenience relating to the delivery location. As we're sure you can appreciate, the driver would be expected to use their own discretion in determining whether they have access closer to the property, and if they identify a problem in wheeling the pallet truck closer then they can only leave the palletised items curbside.
We do completely appreciate your disappointment regarding the rotisserie, and can only apologise for the delay in receipt of this. As you will know, our dispatch team had arranged this with DPD so that this would be with you as soon as possible after being missed off the original consignment. Again, we can only apologise for any delay in the courier's system as this will ultimately have been due to factors outside of our control.
In the event that there is anything else that we can do to at this stage then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
great service
Great service answered all our queires on the phone and then great turn around and delivery
5 de mayo de 2026
Respuesta de Direct Stoves
Hi Gill,
Thanks for your review,
We're glad that our sales team was so helpful on the phone and that you were impressed with the speed of delivery,
If we can offer any other advice, please feel free to give us another call,
Kind regards,
Direct Stoves & Fireplaces
Ordered on the Friday arrived Monday
Ordered on the Friday arrived Monday ! Super fast service !
20 de mayo de 2026
Respuesta de Direct Stoves
Hi Gerard,
Thanks for your review.
We're glad to hear that the order was received quickly,
If we can offer further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Fast Delivery & Excellent Service
Really impressed with the service from Direct Stoves.
Ordering was straightforward, communication was clear throughout, and delivery was quick and arrived exactly when promised. Everything felt easy and hassle-free from start to finish.
Very happy with the experience overall and would definitely use them again.
14 de mayo de 2026
Respuesta de Direct Stoves
Hi Anthony,
Thanks again for your order and for your kind review,
It's great to hear that you were so pleased with your ordering experience,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
Excellent all round.
Excellent! The stove arrived on the arranged day,delivered by a reliable local courier who was very helpful. Direct Stoves kept me informed of likely delivery time, as the stove was coming from the factory in Italy. It arrived just over 10 days from ordering, which was really swift. The stove was really well packed on a half pallet with a wooden crate built around it, so there was not a scratch on it! I would highly recommend Direct Stoves.
18 de mayo de 2026
Respuesta de Direct Stoves
Hi Sion,
Thanks again for your order and for your review,
It's good to hear that delivery was reasonably quick and the item well-packaged upon receipt.
Your recommendation would be greatly appreciated. Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
Love the Morsø
Very good. Although it arrived a day before. So I was not at home. It was left on the doorstep. Which is fine by me. I had planned the delivery date! So had to change a few things around as it was between 8.00am - 6.00pm !. Love the Morsø.
18 de mayo de 2026
Respuesta de Direct Stoves
Hi Liz,
Thanks for your review.
We are sorry for any inconvenience regarding the delivery. Shipping is generally via a third-party courier and while any requested dates are adhered to as closely as possible, they are not 100% guaranteed. It is thankfully rare that this happens, but it is not unheard of for items to go out ahead of schedule if a local depot is trying to clear a backlog or even due to basic human error.
Regardless, we're glad that you've been enjoying the Morso grill and please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
Competitive prices
Competitive prices, great communication (with Marie who quickly answered my questions before purchasing and also offered that advice was available if needed), easy ordering exceptional packaging and delivery on time! Would highly recommend Direct Stoves. We are so happy with our stove. Thank you to the whole team!
27 de abril de 2026
Respuesta de Direct Stoves
Hi Sarah,
Thanks for your review,
We're really pleased to hear that you'd recommend Direct Stoves based upon your experience with us. As you mention, we offer quick and secure delivery for our range of stoves and with competitive pricing, including free one-man pallet delivery to mainland UK addresses.
If we can assist further then please don't hesitate to get back in touch,
Kind regards,
Direct Stoves & Fireplaces
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